# Bank9ja — user reviews

> 11 indexed App Store user reviews of Bank9ja by 9 Payment Service Bank (9PSB), rated 2.70/5 from 9 ratings.

- Source: https://appshunter.io/ios/app/bank9ja/id1623785886/reviews
- App overview in markdown: https://appshunter.io/ios/app/bank9ja/id1623785886.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 4

## Most critical reviews (10 lowest-rated)

### 1/5 — Avoid 9psb

*2026-02-17*

This is one of the worst bank wallet have seen. Pls it advisable to avoid them, lazy staff in Kano branch. It will take months for u to get ur problem resolved. Try them and see I promise u will regret using their services

### 1/5 — Upgrading

*2026-01-21*

You really need to make a provision for cancellation of upgrading an account when you needed to make an amendment, it been like that for a over a month even after I have gotten a feedback on why it could not be completed but I still can’t cancel it

### 1/5 — Inconveniencing app

*2025-11-24*

Why is it taking so long the approve the documents I uploaded to upgrade my kyc level? It’s over 3 days now.

**Developer response:** Hi there,

We’re really sorry for the delay and we understand how frustrating that can be. Document verification is usually completed within 24 hours. However, the digital address verification is required for a Tier 3 upgrade.

Please ensure that your location services are turned on to help fast-track the process. If your upgrade is still not completed, kindly send us an email at hello@9psb.com.ng and we’ll assist immediately.

### 1/5 — Inconveniencing app

*2025-11-17*

I can’t even complete kyc each time I input my bvn it says error trying to fetch data okay I tried other options using my bank account it’s still redirected me to the bvn verification okay I tried using my nin each time I input my nin it loads then return me back to the nin page it’s my first time yet it’s so inconvenient to use

### 1/5 — A bad app

*2025-11-02*

A bad app 
They start malfunctioning after sending money to the account

**Developer response:** Hello there,

We are sorry to hear that you feel this way. I can confirm you are running on the old version of the app. Please do update your ap to enjoy best experience to send and receive money.

### 1/5 — Bad app

*2025-02-20*

It’s been days now I couldn’t access my own money!! What kind of bank is this ??? Please do the needful I need my money to pay for bills.

### 1/5 — Bad app

*2024-06-05*

It is a bad app I just open the app today and I sent 10k first I saw the alert I saw 94k next since 5pm in the evening till now in the morning I never see the alert 

I don’t like the bank it a bad experience in the first day

**Developer response:** Hello,

We’re sorry for the frustration caused. All issue related with transfers has been fixed in our latest app update. Please update the app to the newest version and log in using your email address. 

Thank you for your patience.

### 1/5 — A bad app

*2024-02-08*

This bank app is rubbish I created an account that I can’t login just a waste of time and data

### 1/5 — Deborah

*2022-11-23*

I don’t seems to understand these app.i created an account then trying to link my bank bvn to it but it not working and now I can’t get access into app.I don’t even see any customer care line to call,need a feedback

### 5/5 — Ayokunle Akinriboya

*2025-06-23*

Easy to operate. Very detailed and seamless

**Developer response:** Hi there, Nice to know this.

## Most praised reviews (1 highest-rated)

### 5/5 — Best mobile banking app

*2025-06-16*

User friendly and seamless

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*