# BankCBC Retail — user reviews > 28 indexed App Store user reviews of BankCBC Retail by Bank of Southern California, rated 4.70/5 from 393 ratings. - Source: https://appshunter.io/ios/app/bankcbc-retail/id1607139243/reviews - App overview in markdown: https://appshunter.io/ios/app/bankcbc-retail/id1607139243.md - Rating breakdown: 5★ 339 · 4★ 31 · 3★ 3 · 2★ 7 · 1★ 13 ## What do users think of BankCBC Retail? Overall sentiment: mixed **Pros** - 👍 Excellent customer service - 👍 Helpful staff - 👍 Easy to use app - 👍 Accomplish banking tasks from phone - 👍 Human answers when calling - 👍 Personal touch in person - 👍 Great tellers - 👍 Awesome banking experience **Cons** - 🐛 App crashes frequently - 🐛 App is not intuitive - 🐛 App design is poor and clunky - 🐛 Mobile check deposit doesn't work - 🐛 Touch ID/Face ID not working - 🐛 Login credentials not saved - 🐛 Limited features on app/website - 🐛 Zelle option is difficult to use - 🐛 Transaction history limited to 90 days - 🐛 Negative change in deposit format **Commonly reported bugs** - App always crashes - Screen name and password doesn't save - Mobile Check Deposit Never Works - Touch ID not working for two months - Forcing login without Touch ID - Mobile deposit scanning doesn't work half the time - App has bugs **Most requested features** - App needs a makeover with more features - More robust app and website features - Ability to see more than 90 days of checkbook - Rethink clunky interface with a designer - Implement Face ID and fix Touch ID issues ## Newest reviews (8 of 28) ### 5/5 — Security *2025-07-01* Very user friendly. When I call if I need any help with my banking. A human answers! Wonderful! ### 5/5 — Bank *2025-03-24, version 6.0.4200* Great tellers in rsm, ca ### 5/5 — Excellent service *2025-03-23* Thanks so much to your staff at Monterey in Rancho Mirage California. They are always so helpful. I’ve had a difficult time after my husband passed away and everyone especially the accounts manager were so so helpful. ### 5/5 — Happy *2025-03-22* Great bank ### 5/5 — New customer *2022-12-30* The best customers service. Great bank ### 5/5 — Customer service excellent *2022-09-14, version 5.0.12.133* Customer service excellent ### 5/5 — Bank *2022-05-06* Great tellers in rsm, ca ### 5/5 — Excellent service *2022-05-05* Thanks so much to your staff at Monterey in Rancho Mirage California. They are always so helpful. I’ve had a difficult time after my husband passed away and everyone especially the accounts manager were so so helpful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Always crashes *2025-03-23, version 6.0.4200* App always crashes when you need it the most and the new Zelle option is horrible. You need to go through and obstacle to send money. Also the screen name and password doesn’t save. I need to type it in every time!!! ### 1/5 — Ca Bank Of Commerce makes it so convenient to deposit funds *2024-10-26, version 5.0.40.653* Personal touch when you visit in person 💕 ### 1/5 — Very VERY VERY limited thongs you do on this app Mobile Check Deposit Never Works *2023-10-24, version 5.0.20.1237* Tried depositing checks multiple times from multiple corporations it never works. The transactions dont show anything besides current months transactions. Quite frustrating ### 1/5 — Touch ID not working *2023-07-01, version 5.0.20.1237* For two months which seems to be the last update Touch ID is not working. I have an iPhone 8. I have to enter my password every time and it won’t let me activate Touch ID. As somebody who uses this app all the time this is extremely irritating. When I reported it to the bank they just told me to reinstall it - which doesn’t look like it’s going to help because there’s no new version. It looks like by the reviews they implemented Face ID and I’m guessing that when they did that they broke the touch ID. That’s bad QA. I used to be in charge of IT Quality so that’s an educated comment!! ### 1/5 — Mobile deposit *2023-04-26, version 5.0.20.1237* Love the idea of the mobile deposit. Scanning the back of the check, only works about half the time Commonly got can’t read signature even though it is a stamp. ### 2/5 — Bank is great, but *2026-06-30, version 6.0.0.16796* The website is not optimal. Mush better with other banks. The bank itself is great! ### 2/5 — Love the bank - app needs work *2025-08-26, version 6.0.0.9338* The app needs a big time makeover. It is utilitarian at best and not intuitive in the least. The app and the website both need to be way more robust with features and storage - ie need to be able to see more than 90 days of my checkbook. Look at B of A. Granted they have a lot to spend on their app, but it is feature rich and intuitive. PS - PLEASE don’t bombard me with ads while I’m using your app. ### 2/5 — Weak Nav and Design *2025-04-06, version 6.0.0.5742* Appears a coder or engineer designed app, poor UI, ugly design. Should have an actual designer rethink the clunky interface, not modern or appealing ### 2/5 — App has bugs *2023-06-19* It’s been forcing me to login without my Touch ID at least a month it’s really irritating. When I call the bank (I’ve had 23 years) they are clueless and the manager Crystal who came with the Bank of So Cal never follows up. Also irritating. ### 4/5 — Negative change *2022-03-19, version 5.0.10* I just made a deposit using mobile banking. Changing your format seems at first use to be a step backward. It was more difficult to use than before. Instead of an easy and smoother way of making a deposit, I found the experience more difficult. “ If it ain’t broken, then don’t fix it. Leave it alone “ ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service *2026-08-03, version 6.0.0.17593* Thanks so much to your staff at Monterey in Rancho Mirage California. They are always so helpful. I’ve had a difficult time after my husband passed away and everyone especially the accounts manager were so so helpful. ### 5/5 — Bank CBC *2026-07-28, version 6.0.0.17593* Great bank great app. ### 5/5 — Happy *2026-06-26, version 6.0.0.16796* Great bank ### 5/5 — Security *2026-06-26, version 6.0.0.16796* Very user friendly. When I call if I need any help with my banking. A human answers! Wonderful! ### 5/5 — Excellent service *2026-05-14* Thanks so much to your staff at Monterey in Rancho Mirage California. They are always so helpful. I’ve had a difficult time after my husband passed away and everyone especially the accounts manager were so so helpful. ### 5/5 — Love it! *2026-03-02, version 6.0.0.13777* The app allows me to accomplish all of my banking tasks….all from my phone. Super easy to use. ### 5/5 — New customer *2026-02-20, version 6.0.0.13777* The best customers service. Great bank ### 5/5 — Chris & Grant *2025-08-22, version 6.0.0.9338* Easy to use!!! ### 5/5 — Excellent service *2025-07-13, version 6.0.0.8289* Thanks so much to your staff at Monterey in Rancho Mirage California. They are always so helpful. I’ve had a difficult time after my husband passed away and everyone especially the accounts manager were so so helpful. ### 5/5 — Awesome banking *2025-07-07, version 6.0.0.8289* Great and awesome banking can’t express how much I love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*