# bankESB Mobile — user reviews > 66 indexed App Store user reviews of bankESB Mobile by bankESB, rated 4.82/5 from 1,624 ratings. - Source: https://appshunter.io/ios/app/bankesb-mobile/id888337483/reviews - App overview in markdown: https://appshunter.io/ios/app/bankesb-mobile/id888337483.md - Rating breakdown: 5★ 1,145 · 4★ 96 · 3★ 19 · 2★ 9 · 1★ 19 ## What do users think of bankESB Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Deposit checks with mobile app - 👍 Convenient banking experience - 🔒 Secure banking **Cons** - 🐛 Crashes frequently - 🐛 Network errors and login issues - 🐛 App not loading or freezing - 🐛 Face ID/fingerprint authentication not working - 🐛 Slow and unresponsive performance - 🔒 Security precautions too time-consuming **Commonly reported bugs** - App crashes frequently - Login issues and network errors - App not loading or freezing - Face ID/fingerprint authentication not working **Most requested features** - Add notes to deposits and debits - Create custom budget items - Implement Face ID/fingerprint authentication - Improve app stability and performance - Provide dark mode option ## Newest reviews (12 of 66) ### 4/5 — Screwing around *2025-07-09* The banking experience was much better before you folks tweaked the app to “enhance” the bankers experience. Please keep your #@&$%* hands off the app before you make it unapproachable for anyone to use it! **Developer response:** Hi, thank you for the feedback. We apologize for the difficulties you're experiencing. Please reach out to our Customer Care team at 855.527.4111 if you need assistance. ### 3/5 — What a pain in the neck *2025-03-07* I understand scam awareness, but this bank’s security precautions waste way too much time. Idk if that’s an app thing or a bank thing, but either way, it’s a monumental pain. **Developer response:** Hello Harpette, thank you for your review. At bankESB, we do everything we can to keep your accounts safe. Please contact Customer Care at 855.527.4111 if you have any questions. ### 3/5 — Sending a code *2024-08-01, version 24.2.0.1* Don’t like the fact I have to do this each time. Also, been happening quite a bit lately that says error has occurred and I have 2 start all over. Finding app less user friendly than before. ### 2/5 — App crashes every login *2024-07-14* Once you get past the login errors, which do not instill trust in your banking institution, it sends to get the job done. **Developer response:** Thank you for your feedback. Our customer’s feedback is crucial as we continue to work on making the app more user friendly! ### 4/5 — Bad app *2024-06-30* You will need to reload the app after your first log in due to it freezing **Developer response:** Hello, thank you for your feedback. We apologize for the difficulties you're experiencing. Please contact us at 855.527.4111 for further assistance. ### 4/5 — Never giving me much trouble, however recently *2024-04-21* Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. It keeps saying it’s been under maintenance for over 24 hours. **Developer response:** Hello, thank you for providing us your review and for being a customer of bankESB. We apologize for the inconveniences you’re experiencing recently with our Mobile Banking app. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions. ### 4/5 — Never giving me much trouble, however recently *2023-10-19* Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. **Developer response:** Hello, thank you for providing us your review and for being a customer of bankESB. We apologize for the inconveniences you’re experiencing recently with our Mobile Banking app. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions. ### 2/5 — Hardly ever works anymore :( *2023-06-30, version 23.2.2.1* Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :( ### 2/5 — Good when it works. Breaks often. *2023-06-19, version 23.2.2.1* When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds. ### 1/5 — Extremely slow and unresponsive. *2023-06-10, version 23.2.2.1* Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology… ### 4/5 — Meh *2022-12-03, version 10.6.5.1* Everything works fine but the UI is ancient and feels clunky. No full display on phones newer than the X. Needs a fresh update :) ### 1/5 — Garbage *2022-07-22, version 10.6.5.1* Nothing good to say about this app. It crashes CONSTANTLY, wont even open or load about half of the time, and when it does work is is by far hands down the slowest most unresponsive app that I have. Pretty much all I can count on is that it won’t work when I need it most. ## Most critical reviews (10 lowest-rated) ### 1/5 — Downtime is excessive *2025-12-13* I wasn’t able to access my account info online from last night until well after the bank closed today. The message I saw on the website (not the app) indicated it was down for maintenance. Daytime maintenance M-F is not acceptable. A message saying it was going to take mace would have been appropriate and appreciated. **Developer response:** Hi, thank you for your feedback. We apologize for the inconvenience you experienced. ### 1/5 — Service declining *2025-11-13, version 25.2.102.1* BankESB used to have great app and customer service. Both continue to decline. App requires a code sent you your phone but never actually sends the code. Calling for help now sends you to a call center instead of the local folks that used to help you. ### 1/5 — App won’t load banking details *2025-11-07* Need to log in over 10 times for the network error to go away. **Developer response:** Hello, thank you for bringing this to our attention. We are sorry to hear that you are experiencing difficulties with our Mobile Banking app. Please feel free to contact our Customer Care team at 855.527.4111 for assistance! ### 1/5 — Won’t Load *2025-08-15* Says network error and you can’t use anything. Only your balances show up. **Developer response:** Hello, thank you for your review. We apologize for the difficulties you're experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 for assistance. ### 1/5 — Crashes a lot *2025-02-05* This app use to be good now I have to closed and re start it every time I use it 👎🏽 **Developer response:** Hello, thank you for your review. We are sorry to hear that you are experiencing difficulties. We will be sure to pass your comments along to our developers to continue to provide you with the best experience possible. If the issue persists, please contact our Customer Care team at 855.527.4111. ### 1/5 — Always having issues *2024-07-09* I have daily issues with this app. It’s probably one of the only apps I use every day and I almost always have to hard close the app and restart it because of error codes or something. I also can’t stand how the transactions are listed. I have to turn my phone horizontal in order to see the transaction description instead of just scrolling through in a normal vertical way. **Developer response:** Hello, thank you for your review. We apologize for the inconvenience you are currently going through. For further assistance, please give us a call at 855.527.4111. We’re here to help! ### 1/5 — Awful *2024-05-02* When ESB first launched this app I never had issues. After the last major logo change (I think after the bank bought out another bank) and the app update that followed (About 1 year ago) it’s awful!!! This app I would have to say is the worse one I have. Ever since the biggest update I spend more time trying to log into the app or not being able to access my information due to “errors.” It honestly almost just makes me want to switch to Florence because online banking is really important. Being able to access my account in cases of emergency or to monitor is that important to me. By not being able to access it now 95% of the time is just not acceptable to me. Not in a world where skimmers or identity theft is reality. Do not bother using this app. **Developer response:** Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you. ### 1/5 — Fix your App *2024-04-24* When it works it’s great. The past few months after redownloading it. It never lets me log in, it just resets to the Home Screen. It takes 4-5 tries before I can login and yes I put everything in correctly each time. Now the new thing the app does it lets me login immediately but will not show my account activity. It says system is down try again later. There is no later it always says this. It’s making start to think about switching banks all together because of how poor this app has been. **Developer response:** Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you. ### 1/5 — Face ID not working *2024-02-04, version 23.2.2.1* The Face ID doesn’t work. I have updated, deleted and re installed the app several times. It will not recognize my Face ID. Then I have to enter my password not once, not twice, but 3 times to be able to access the App. ### 1/5 — Face ID is broken *2024-01-14, version 23.2.2.1* I need to close and reopen the app every single time I use Face ID to view my accounts. It doesn’t load into the app just brings me back to the login page. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome banking app from ESB! *2025-07-31* The app is so easy to use I love the deposit a check feature! ESB really knows what their customers need to make banking easy! **Developer response:** Hi, thank you for the positive review! We’re thrilled to hear you’re enjoying our Mobile Banking app. ### 5/5 — Happy customer *2024-07-26* Have been a customer for 11 years. Have never had a problem. Online services have always been easy. In-bank visits have always been pleasant. Personnel always pleasant and polite. **Developer response:** Thank you for your kind review. We are happy to hear about your positive experience with bankESB! ### 5/5 — Raya Khedker *2024-07-01* I am so sorry about the 4 stars!! It was meant to be a FIVE STARs…but the review page was so quick it just posted… I LOVE Easthampton Bank. It has always been good to me and even tho I am one of your poorest clients—I know all the managers and tellers and they know me and are unfailingly wonderful to me. Thank you, Raya **Developer response:** Hello Raya, thank you for your kind feedback and for being a customer member of bankESB! ### 5/5 — Awful. Won’t load error says “insecure connection.” *2024-04-02, version 23.4.1* All my other apps work fine including banking ones. Why not this??? ### 5/5 — Great bank, great people, nice app *2024-02-07* Always a great experience with bankESB **Developer response:** Hi Diane, thank you for taking the time to update your review and for being a customer of bankESB. We are happy to hear about your great experience with our Mobile Banking app! ### 5/5 — Great! *2023-05-19, version 11.4.0.1* Love the app. Makes banking so much easier! ### 5/5 — Latest update is great! *2023-05-12* Lastrar update modernized everything a lot and the app now fits newer phone screens appropriately. Well done. Face ID also works now. Thank you! **Developer response:** Hello Andrew, thank you for providing your feedback and for being a customer of bankESB. We are happy to hear about the positive improvements you’ve experienced with our Mobile Banking app! ### 5/5 — awesome *2022-04-08, version 10.6.4.1* very user friendly. your own little banker in your pocket. ### 5/5 — Great *2021-03-05, version 10.6.0.1* Love this ease of this app. Not sure why people are having problems with it. I use it everyday and don’t see any reoccurring issues ever. ### 5/5 — App Access *2020-12-22* Previous review stated they have to leave App a few times before getting into banking. Lucky them! It’s been 5 days of trying to get into the App and so frustrating that I can never access my account. Please get this problem fixed. I went to your Easthampton bank for assistance but bank lobby is closed! Rating doesn’t even rate one star as I am in total lockout on my mobile phone. Please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*