# BankMobile — user reviews > 431 indexed App Store user reviews of BankMobile by BM TECHNOLOGIES, INC., rated 4.70/5 from 32,754 ratings. - Source: https://appshunter.io/ios/app/bankmobile/id578435033/reviews - App overview in markdown: https://appshunter.io/ios/app/bankmobile/id578435033.md - Rating breakdown: 5★ 28,175 · 4★ 2,253 · 3★ 671 · 2★ 236 · 1★ 1,419 ## What do users think of BankMobile? Overall sentiment: negative **Pros** - 🚀 Immediate fund transfers - 👍 User-friendly app - 🚀 Fast check deposits - 🔒 Secure account - 👍 Convenient mobile banking **Cons** - 🐛 Unreliable app performance - 💰 Excessive fees - 🚫 Limited ATM access - 🔒 Restricted account access - 🤬 Poor customer service **Commonly reported bugs** - Frequent app crashes and freezes - Inconsistent account balance updates - Issues with mobile check deposits - Unreliable fund transfer functionality **Most requested features** - Ability to easily transfer funds to external accounts - Option to pause or cancel recurring transfers - Improved in-app notifications for account activity - Expanded ATM network for fee-free withdrawals ## Newest reviews (12 of 431) ### 2/5 — Review *2026-08-14, version 7.6.3* I don’t like that I have to login everytime. The app loads slow. ### 3/5 — Bad lots of app issues California *2026-07-13, version 7.6.1* Safe good app but app always malfunctions ### 1/5 — Stole money *2026-07-09, version 7.6.1* Yeah this app took my entires savings account balance and has not offered any help ### 1/5 — Years of Irritation *2026-07-09, version 7.6.1* I have went use using this bank. Time after freaking time. You find a way to activation my frustration. I can’t use cash app. I can’t overdraft. If I am not mistaken; I can’t send money wire. The points are bs. And, now here we are. I can’t withdraw the money I put into the account. I have to be all your long wait time call center. Never have they answered the phone in under five minutes if that. This banking account is really frustrating; and you wonder why I go months without using it. ### 1/5 — Worst bank ever *2026-07-04, version 7.6.1* Had no choice to go with them ### 1/5 — Poor *2026-07-02, version 7.6.1* Poor ### 1/5 — Do not use!! *2026-07-01, version 7.6.1* Do not use this for your college refund if you have other options use instead was trying to link my other account. They froze this one and won’t let me use my money up to 15 days and I needed it for college. Worse bank ever. ### 4/5 — Simple process *2026-07-01, version 7.6.1* Customer service via phone not too helpful. Can download transactions in pdf only. ### 3/5 — OK *2026-06-29, version 7.6.1* If you get locked out of your account you just have to keep calling and emailing; get the right representative ### 4/5 — Better with Zelle *2026-06-26, version 7.6.1* Would be better if i could use Zelle ### 1/5 — BankMobile *2026-06-25, version 7.6.0* This app is the worst app I have ever seen I constantly have errors and have to delete the app and redownload it, it is absolutely awful and right now it’s not sending the confirmation code ### 1/5 — Absolute Terrible *2026-06-18, version 7.6.0* Customer service is terrible. Waited over an hour just to talk to some agent about shutting my account down!! Never received my physical card in the two years being in this bank. Won’t be using again. Don’t recommend banking here ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-12, version 7.6.2* I can never log into my account! Always say “error occurred” smh. ### 1/5 — Hate this app *2026-08-09, version 7.6.2* I only use this card/app because of school deposits. I locked my card and can’t unlock it. Always an issue!! ### 1/5 — unusable *2026-08-08, version 7.6.2* cant log in, its been like this for months. have to use exclusively on my laptop which is a bit inconvenient ### 1/5 — Worst Customer service! Be ready for waiting and not being able to spend *2026-08-05, version 7.6.2* Has to be the worst bank ever. I got a new card and it got locked due to possible fraud. That fraud? Me at CVS like I always do. I call on Tuesday and waited on hold from 615 until 822 before hanging up to try in the morning. I call next morning and waited another hour. Finally get my card unblocked. Awesome, now I can go deposit the cash I have and send it to my other bank for bills. The cash took about 30 min to finally show on my account, so I sent over what I already had in the account while waiting . Then it finally hits, awesome I can send it to pay my bills. When I try again, my card is locked again for fraud activity. Me paying bills?! Back on hold now another 24 minutes hoping they answer soon. Going to have them unblock and let me transfer out while they are on phone then closing account. This bank is a joke ### 1/5 — Doesn’t work *2026-07-29, version 7.6.2* It won’t allow me to open the app whenever I try to open it it does nothing i haven’t been able to log in or do anything with the app since I downloaded it .it just doesn’t work .the app doesn’t even open for me at all. ### 1/5 — Error *2026-07-28, version 7.6.2* Error loading every page. ### 1/5 — I can’t open it *2026-07-24, version 7.6.2* I can’t even open my account. It’s not letting me to a login page ### 1/5 — Don’t use *2026-07-23, version 7.6.2* The worst bank I’ve ever used an over a hour to ever talk to anyone just for them to not hear you. ### 1/5 — can’t login *2026-07-15, version 7.6.2* couldn’t login and couldn’t even change my refund preferences ### 1/5 — Just terrible *2026-07-14, version 7.6.1* App constantly glitches ## Most praised reviews (10 highest-rated) ### 5/5 — My favorite place to Bank! *2026-08-10, version 7.6.2* I have had an account at BankMobile for over 2 yrs. now, and they have been the best mobile banking service I have ever had. They are secure and customer service is #1. Fast efficient and not once have I had to complain about their service. ### 5/5 — Bank Mobile *2026-08-05, version 7.6.2* Bank mobile is the best by far ### 5/5 — They never cause me problems *2026-08-04, version 7.6.2* Even tho there is no branch near me they make everything else easier ### 5/5 — BankMobile *2026-07-22, version 7.6.2* This is a really great bank mobile app!!! ### 5/5 — My Favorite Bank *2026-07-12, version 7.6.1* This has been the biggest blessing to me. I LOVE MY BANK MOBILE ACCOUNT! ### 5/5 — Star *2026-07-11, version 7.6.1* Very good ### 5/5 — Best Bank *2026-07-04, version 7.6.1* The best banking service I’ve had and will keep to do my banking needs! ### 5/5 — Great Bank *2026-07-03, version 7.6.1* I started using them for my financial aid disbursements and after consistent satisfaction I opened checking and savings accounts and started using them as my primary bank. ### 5/5 — Decent *2026-06-18, version 7.6.0* Ok. Despite the monthly fees. ### 5/5 — The Best💯🩷 *2026-06-14, version 7.6.0* Best bank I ever had 🩷 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*