# BankSA Mobile Banking — user reviews > 83 indexed App Store user reviews of BankSA Mobile Banking by St.George Bank Limited, rated 4.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/banksa-mobile-banking/id295246634/reviews - App overview in markdown: https://appshunter.io/ios/app/banksa-mobile-banking/id295246634.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of BankSA Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use (Gang stopper, Bcp01) - 👍 Face ID login (keighley74) - 👍 Cardless cash (PatFilms) - 👍 PayID (PatFilms) - 👍 Contactless payments (PatFilms) **Cons** - 🐛 Frequent crashes - 🐛 Login issues (multiple users) - 🐛 Slow performance - 🐛 Unintuitive interface - 🐛 Forced quick balance - 🐛 Keyboard issues on iPad - 🐛 Random shutdowns for maintenance - 🐛 Removed useful features (careless cash) - 🐛 Inconsistent login behavior - 🐛 Password issues - 🐛 Difficulty disputing charges - 🐛 Unable to make extra loan repayments - 🐛 Account locked - 🐛 App update issues - 🐛 Blocks password managers/autofill - 🐛 Poor customer service integration - 🐛 Widget compatibility issues (iOS 18) - 🐛 Privacy concerns on payment receipts - 🐛 Clunky design - 🐛 App unavailable frequently - 🐛 Delayed transactions - 🐛 Term deposit online management issues - 🐛 Push notifications unreliable - 🐛 Incorrect transaction dates - 🐛 Error messages persist - 🐛 App hangs/freezes - 🐛 Outages - 🐛 Inconsistent balance changes - 🐛 Pop-up messages too large/unscrollable - 🐛 Forms lock up - 🐛 Balance display preference - 🐛 Connection errors on sign-in - 🐛 Statements incorrect - 🐛 Menu out of order - 🐛 Slow ATM deposit processing **Commonly reported bugs** - Virtual number pad not displaying on iPad - App crashes frequently - Face ID unavailable/won't open with security code - App won't open/loads indefinitely - Login asks for credentials repeatedly despite quick login setup - Credentials not accepted, but work on desktop - Incorrect password error message - Constantly reminded to verify ID - App bugs out when trying to dispute charges, endless loading screen - Unable to make extra repayment to loan - Confirmation page shows error/down due to technical difficulties - App requests update but doesn't provide option - Blocks use of clipboard, cannot paste from password managers - Widget compatibility issues with iOS 18 - Quick login and preview no longer available - App is 'currently unavailable' - App hangs after update - Error message for 2 years - Quick login setup fails repeatedly - Login requires multiple attempts with same password - Planned maintenance times inaccurate - App gets stuck on loading screen - System unable to take online complaints - Transactions delayed - Balance changes dramatically during the night - Pop-up messages too big for screen, unscrollable, buttons inaccessible - App gets locked on a form, buttons do nothing - Connection error on every sign in - Transaction statements incorrect by days/weeks - Screen becomes unresponsive when transferring funds - App stops working, gets stuck loading screen - Face ID login doesn't work, requires re-enabling - Notification bug (multiple notifications, false overdrawn alerts) **Most requested features** - Update app for iOS 18 widget compatibility - Bring back cardless cash feature - Add budgeting features - Add savings and credit/debit features - Show available balance in bold, larger font - Ability to rename B-Pay biller names and customize list - Personalize biller names and re-arrange order/sort by name - Notification for scheduled payments - Option to turn off/manage notifications - Improve push notification delivery (no duplicates, timely) - Add dark mode - Improve online term deposit management - Option to switch balance display order - Improve category of spending tracking ## Newest reviews (18 of 83) ### 1/5 — Very temperamental app *2025-08-07, version 9.47* Very hit and miss regarding required log in details, requests update to gain access for new features but doesn’t give option to update the app. Overall poor customer experience from the Bank as an organisation although their customer service providers try to be as helpful as possible. ### 1/5 — Probably the worst banking app out there *2025-06-09, version 9.45* Worst one I have used anyway. Keeps forcing full login even after I have set up quick login. Design is clunky and not intuitive. ### 1/5 — Doesn’t allow basic interactions for built in or third party password managers *2025-05-26, version 9.45* This app blocks the use of the clipboard so you can’t paste your password in from your password manager because the app doesn’t work properly with Autofill or password managers. Banks should support customers who do the right thing when it comes to password protection and make this process seamless. With a strong password, no way to paste and no way to check that what you have entered is right signing in varies from “painful” to “impossible”. I resort to signing in on Safari for Mobile instead, at least I can paste in there. ### 1/5 — Ms Lehmann *2025-05-14, version 9.45* This app is about as useful as their help line. Can’t even log in to the stupid thing & all help lines lead back to the app. After 45mins and getting no where I’ve decided it’s easier to close my account I’ve had for 43years!!!! with State bank/Bank SA & go else where. They really have lost the plot. Beyond Bank here’s another account for you, because at least your app works with easy. ### 2/5 — Privacy on payment receipt *2025-04-02, version 9.45* Very poorly thought by BankSA. Some other bank hide the balance from the payment receipt but BankSA doesnt and when you want to share the payment receipt with the payee they will see your account bakance. Thats dodgy by BankSA. Also I like to be able to rename B-Pay biller names and customize my biller list the way I like to. Some biller names are all capital letters and some not. It would be real good if we could personalize our biller names and be able to re-arrange the order as well or sort by name. ### 1/5 — 1 star *2025-03-07, version 9.44* Please update the app to include the widget compatibility with IOS18 at the very least. App has terrible interface and frequently fails to work correctly. ### 1/5 — Bank Sa Widget *2025-01-14, version 9.44* Where did the Bank SA Widget go? 😭 ### 1/5 — Quick login and preview no longer available *2024-12-17, version 9.44* Quick login and preview no longer available. Please do an update to keep up. ### 1/5 — Why remove the best feature? *2024-12-13, version 9.44* Only good thing about this app was the cardless cash ### 1/5 — Clunky *2024-12-11, version 9.44* I have several banking apps, this is the worst. Clunky login process and interface. Crashes. Will be glad to leave BankSA and delete this app. ### 2/5 — iOS 18 Update *2024-11-29, version 9.43* Since updating to iOS 18 I haven’t been able to access the BankSA banking widget to allow me to quickly view my account balances and keep check on my finances. According to different sources this is because iOS 18 has made a change with legacy apps? When will this app be updated to support this change from Apple? I knew realised how much I relied on this until it wasn’t there!! ### 1/5 — No login *2024-10-16, version 9.43* App doesn’t work ### 2/5 — Cardless cash removed!!!??? *2024-10-16, version 9.43* Why was the cardless cash feature removed? No one carries their cards anymore. Very strange. ### 1/5 — Login problem *2024-10-15, version 9.43* Can’t believe after updates the app, it’s not working anymore, I can’t login for my account no matter how many time I’m trying….. ### 2/5 — Cardless cash disappeared *2024-10-13, version 9.43* App no longer provides cashless card option. Or is it somewhere we cant find it. And no notification to user if this option is now gone ### 1/5 — This app is abysmal *2024-10-03, version 9.43* This app is totally unapproachable and only provides very basic features. Accessing what you want to is so difficult due to complicated and unclear menus. Horrible app, honestly makes me consider switching banks. ### 1/5 — Worst app ever *2024-09-04, version 9.42* Idk how they can make such an awful app. Constantly asking to log in and refuses to use the information given which leads to having to call over and over again. What’s the point of having an app if I have to call just to log in? Stupid stupid stupid ### 1/5 — Mrs *2024-08-22, version 9.42* Access via phone is terrible…cannot get info required!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-05-30, version 9.51* Glorified website. Unintuitive, slow, and difficult to use. Needs a total rethink. Chat support is poor, helpful responses but slow to start a chat so you always end up missing the messages. ### 1/5 — Forced use of quick balance *2026-04-16, version 9.51* I don’t want to use quick balance. Stop trying to force it on users. ### 1/5 — Keyboard problem *2026-03-31, version 9.51* Since the latest iOS iPad update, the virtual number pad doesn’t display when making a quick transfer. That makes it impossible to use the app for banking. iPhone still seems to work though. ### 1/5 — won’t even open *2026-03-24, version 9.49* the amount of times this app crashes in insane! i’ve been trying to get into it and all it does is load, it says face id unavailable but won’t open when i put my security code in either! ridiculous ### 1/5 — awful *2026-03-19, version 9.49* bank sa is by far the worst bank you could ever choose to be with. they will hold your money for 2 days every time you get transferred a large sum. meaning you’ll get paid later than every other person in your workplace. they regularly shut down mobile banking for maintenance- so you won’t be able to use the app at all for 24 hours completely randomly! and they decided to remove to only useful feature: careless cash! doesn’t exist anymore with bank sa. absolutely ridiculous. change banks, for your own sake 🙏🏻 ### 1/5 — Login painful *2026-02-12, version 9.49* Every time I try to use this app, it asks me to login, even though every time I log in, I set up quick login. Then it almost always won’t accept my credentials but, if I go to the desktop and log in with those same credentials, they do work. I’m so glad I only have a loan account with this bank and don’t have to use it for all my financial transactions. ### 1/5 — Amateur and incompetent *2025-10-27, version 9.49* App will say you have the wrong password despite being correct. Constantly reminded to verify your ID. Did you not do this when I opened the account? Absolutely 21st century amateur and incompetence at its peak! ### 1/5 — Cant dispute charges *2025-10-12, version 9.49* The app will consistently bug out when trying to dispute a charge and leave you on an endless loading screen :/ updated to latest version, restarted my phone. Still happens ### 1/5 — Unable to make extra repayment to loan *2025-08-17, version 9.47* I used to be able to make extra repayment to my existing loans but now it looks like I cannot just transfer from my account to my loan account. ### 1/5 — Unable to withdraw *2025-08-12, version 9.47* Bank account locked from sending money, auto debits and transactions since it needed a new contact details confirmation, been with the bank 20+ years, and the confirmation page was showing an error, then it was down due to technical difficulties. No way to use my account, no way to verify ## Most praised reviews (10 highest-rated) ### 5/5 — Too easy *2024-12-05, version 9.44* This is app is so cool and it is really easy to use and see what you have spent ### 5/5 — Great App *2023-09-27, version 9.40* Simple to use, everything at your fingertips. ### 5/5 — No Apple Pay and no iPhone X screen optimisation *2018-03-19* I know the issue with Apple Pay is not with the app developers but seriously BankSA, if Apple Pay isn’t implemented in the next couple months I will consider switching to ANZ. With that aside, the app has great functionality and is responsive and finally supports iPhone X, thank you! ### 4/5 — App ok, push notifications terrible *2024-08-23, version 9.42* The app seems pretty good now, but the sending of push notifications is bad. I often receive the same message twice and often days after a transaction. A time to live on messages would be good (or fix the backend) ### 4/5 — Feature suggestion *2024-05-05, version 9.42* I really like the BankSA app but would love to be able to set a notification for when I have a scheduled payment, that I’ve set up, due (similar to the credit card reminder) due, I would also love to see budgeting features similar to BankWest App. ### 4/5 — Easier now *2024-03-14, version 9.42* It was always a pain to have to input numbers and passwords but with Face ID it’s much easier. God extended menu too. Happy so far ### 4/5 — Balance, Available Balance *2022-04-23* Would be nice if the account Balance and Available Balance were switch around so available balance was the first thing your eye was pulled to. Been caught out a couple times glancing at Balance, and not realising the available balance was $500, $1000 less and money needed to be shifted before direct debits could come out. Overall, not a bad app tho. **Developer response:** Hi, thanks for your feedback. I’ll pass your comments on to the appropriate team. Please email us at MobileBSA@banksa.com.au if you have any further queries. Thank you, Steve. ### 3/5 — Show the available balance in bold *2024-07-29, version 9.42* Please show the available balance in bold larger font not the balance without pending transactions taken out ### 3/5 — Never works on Wi-Fi *2023-06-18, version 9.39* I can never log on over Wi-Fi, even my home Wi-Fi which is secure. Have to change to using phone data every single time I use the app. Very annoying. ### 3/5 — Connection error on every sign in. *2022-03-28* Has been a reasonably good app over the years, but in recent times every time I go to log in, it pops up with a connection error 2-3 times, then allows me to log in. I know it’s not my connection because it happens everywhere I go as well as when connected to wifi. If this could be resolved, it would be a great, reliable app. **Developer response:** Hi, thanks for letting us know about this. Please email us at MobileBSA@banksa.com.au so we can look into this further. Thank you, Steve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*