# BankSnap: Banknote Identifier — user reviews > 10 indexed App Store user reviews of BankSnap by Fuentech Company Limited, rated 3.80/5 from 92 ratings. - Source: https://appshunter.io/ios/app/banksnap-banknote-identifier/id6459833870/reviews - App overview in markdown: https://appshunter.io/ios/app/banksnap-banknote-identifier/id6459833870.md - Rating breakdown: 5★ 60 · 4★ 5 · 3★ 1 · 2★ 1 · 1★ 25 ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2025-03-06* Do not purchase **Developer response:** Thank you for taking the time to leave feedback — we're sorry the app fell short. We'd genuinely like to make it right. Please email support@fuentechsoft.com with a bit more detail and we'll look into it. ### 1/5 — Less useful than Useless *2025-02-26* Installed the app, took pictures of banknotes, after several attempts I can not save the pictures to my collection or my computer; I get no information of valuation. Only a link to upgrade to the premium version to get additional features and information. **Developer response:** We appreciate the feedback and we're sorry the app didn't meet your expectations. We really do want to improve it — if you can share more at support@fuentechsoft.com, we'll take a serious look. ### 1/5 — Bad *2024-05-31* You have to pay to see how much it is **Developer response:** We hear you, and we're sorry for the trouble. Subscription changes and cancellations live in your Apple ID settings, and refunds go through Apple. Please contact support@fuentechsoft.com with the details and we'll look into your case. ### 1/5 — Banksnap *2024-05-07* I’ve just wasted an hour trying to use this app - it’s rubbish! It doesn’t work 90% of the time- giving notes not even vaguely similar to what has been photographed; the only notes that seem to be recognised are from USA. Also, navigation works poorly. Sorry but now going to cancel subscription. Andrew C **Developer response:** Sorry to hear you're running into trouble. Restarting the app or updating to the newest version resolves most issues — but if it persists, please reach out to support@fuentechsoft.com and tell us what's happening so we can help. ### 1/5 — Don’t Buy *2024-03-06* This app is only good if you happen to have the notes they have in the app already. I have about 500 old note from all over the world. Found about a dozen on the app. Not worth the money. **Developer response:** Sorry to hear the app disappointed you. Your feedback helps us get better, and we'd like to understand what went wrong. Drop us a line at support@fuentechsoft.com and we'll follow up. ### 1/5 — reinster Betrug! Finger weg! *2024-02-10* Hat nicht einmal einen 5 Euro Schein erkannt! Service Hotline existiert nicht! **Developer response:** Danke für dein Feedback – es tut uns leid, dass die App enttäuscht hat. Wir möchten das gern in Ordnung bringen. Schreib uns bitte an support@fuentechsoft.com mit mehr Details. ### 1/5 — APP doesn’t work *2024-02-09* I am completely unable to get info on my U.S. currency. Please credit my account and email me. **Developer response:** Sorry to hear you're running into trouble. Restarting the app or updating to the newest version resolves most issues — but if it persists, please reach out to support@fuentechsoft.com and tell us what's happening so we can help. ### 1/5 — Don’t bother *2024-01-08* Does not do what it say it can complete waste of time and money **Developer response:** We appreciate the feedback and we're sorry the app didn't meet your expectations. We really do want to improve it — if you can share more at support@fuentechsoft.com, we'll take a serious look. ### 1/5 — No coins *2023-11-22* Doesnt allow coins **Developer response:** We appreciate the feedback and we're sorry the app didn't meet your expectations. We really do want to improve it — if you can share more at support@fuentechsoft.com, we'll take a serious look. ### 2/5 — Unsatisfied *2023-12-15* I’m not happy with the way the app works and I don’t like the fact that it doesn’t tell you anything about your banknotes grade or anything about the history of the bills you uploaded pictures of. Very disappointing that I was charged for this . I can look for rare bills online and pay nothing for way more information than I have got from this app. **Developer response:** We hear you, and we're sorry for the trouble. Subscription changes and cancellations live in your Apple ID settings, and refunds go through Apple. Please contact support@fuentechsoft.com with the details and we'll look into your case. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*