# BankUnited — user reviews > 40 indexed App Store user reviews of BankUnited by BankUnited, rated 4.80/5 from 2,012 ratings. - Source: https://appshunter.io/ios/app/bankunited/id1451237276/reviews - App overview in markdown: https://appshunter.io/ios/app/bankunited/id1451237276.md - Rating breakdown: 5★ 1,803 · 4★ 111 · 3★ 32 · 2★ 18 · 1★ 48 ## What do users think of BankUnited? Overall sentiment: neutral **Pros** - 👍 Ease of use - 💡 Great design and colors - 🚀 Efficient app performance - 👍 Valuable customer service - 💡 Useful features like mobile deposits and Zelle **Cons** - 🐛 Frequent crashes and bugs - 🔍 Confusing navigation and UI - 🔍 Lack of important features like Zelle - 🔍 Difficult to use on larger text sizes - 🔍 Overly dark background **Commonly reported bugs** - Login issues and password reset problems - Inability to see pending transactions - Inconsistent app behavior across devices - Errors when trying to deposit checks **Most requested features** - Add Zelle functionality - Improve bill pay and transaction visibility - Provide a more user-friendly interface - Optimize the app for larger text sizes ## Newest reviews (10 of 40) ### 3/5 — App flaky *2026-07-13, version 5.126.0* Your check deposit capture system leaves a lot to be desired. It constantly states it can’t see things that are there. ### 3/5 — Dark mode adaptation UI *2026-03-18, version 5.116.0* Include Dark mode, which is great. However, the app icon does not change in dark mode. It would be nice if the icon also adapted to dark mode for a more consistent look. Please consider adding this feature. 🌙📱 ### 2/5 — Too dark bacgeound *2023-03-27, version 5.6.2* İt is too dark background. Too small letters. Not easy to use ### 4/5 — Need Zelle! *2022-02-20, version 4.3.24* Bank United needs to have Zelle to better serve the clients. ### 5/5 — Love it *2022-02-13, version 4.3.24* Love yes so when I don’t have time to go to the bank I can use this it’s wonderful thank you so much for having this app ### 5/5 — Great app *2021-12-02, version 4.3.20* Love the ease of use! ### 1/5 — This App stinks *2021-05-26, version 4.3.7* Not sure why, in the very competitive banking market, Bank United would release this App. It stinks! Difficult to navigate. Just dropped the old app and accounts with no warning. Who does that? ### 5/5 — The software developer or team needs to be fired *2021-05-21, version 4.3.7* I can’t even deposit any checks. The submit call to action button is a complete dud. ### 1/5 — Many problems with this entire new platform *2021-05-12, version 4.3.7* First there is no way to submit feedback since you get an internal server error on both the app and from a browser, when you try to reset your password from the app, you can’t seethe send button at the bottom of the page, when using Safari on the website, stored passwords and/or Face ID does not show up to use, This needs more work! ### 1/5 — Change for the sake of change.. whyyyyyy *2021-04-29, version 4.3.6* You know what I really hate... change for the sake of change. You have a perfectly good user friendly mobile banking app that has been just great for many years then..suddenly change it. I just want to go in and pay a bill real quick after a long exhausting day at the office and now have to go through all this learn about our new app with a more modern look crap and learn to navigate around the whole darn thing. Thanks a lot. Just what I needed at the end of a long work day. More reading and learning and adjusting. Ughhhhhhhhhhhhh ## Most critical reviews (10 lowest-rated) ### 1/5 — ON LINE ASSISTANTANCE *2026-08-17, version 5.126.1* If it weren’t for the assistance of Hazel, Bank #168 we would have closed and withdrawn all funds from all accounts ### 1/5 — Done *2026-04-04, version 5.118.0* I am ready to find a better bank ### 1/5 — Terrible *2026-01-11, version 5.108.0* Terrible remote deposit , did all the correct procedure and impossible to remote deposit . ### 1/5 — Most Useless Banking App *2024-10-19, version 5.82.0* This application is worthless, crashes constantly and requires that I remove my Authenticator App. Why?? The marketing genius who came up with this App should be fired. And the IT team leader who wrote it should go back to school.. the App just does not work. I’m closing my accounts. ### 1/5 — Hate the new online banking *2022-02-22, version 4.3.24* Too confusing. Seems the choice was for look and not functionality. Wish they would go back to old. Most of your needs could be solved from one screen not in this new system!!! You gotta dig deep to get the simplest things done. ### 1/5 — Horrible *2021-12-20, version 4.3.20* Every time I try to use this app to login, it never recognizes my username or password that I enter. Then, I have to reset it and then even after I reset, it doesn’t recognize me. This is the most frustrating and horribly designed app I’ve ever used. ### 1/5 — The new update is terrible! *2021-11-10, version 4.3.18* The picture of your account is much smaller, you can’t get much information, the button on top will not open to get more information, and NO LOG OFF BUTTON. BANKUNITED go back to old app much better. ### 1/5 — Bring back the old app *2021-07-26, version 4.3.10* This new one is awful. I deposit checks online, and I absolutely can not see anywhere that it has been received. The old app showed that the deposit was pending and the amount. The bill pay is definitely not as efficient as the old app. I have yet to figure out why the bank thought that anything about this change was good. It’s not good. It’s horrible. ### 1/5 — Failed Conversion *2021-07-26, version 4.3.10* Near the end of July None of the app updates have fixed any of these problems….may have to change Banks to keep our financial sanity….Well it is July 4th and still NO improvements on App, Same problems continue…Now its 6/9/2021 and no update or changes since 4/15/2021……Using same and only computer keeps “not recognize it” sent code!! Most of the month of April and now May and June can NOT be downloaded to MINT or Personal Capital! No landscaping on i-pad, frozen on horizontal , no use when using a keypad for i-pad! Cake lines do NOT open on app, can not change anything or go directly to bill pay ### 1/5 — Horrible *2021-06-07, version 4.3.7* Very confusing for Bill Pay..plz only show what is pending to be paid and not monthly ! This drives me nuts. I never know if I’m going to be over drafted or not. I’m forced now to go back to paper and pen. App is useless !! ## Most praised reviews (10 highest-rated) ### 5/5 — Customer *2026-07-14, version 5.126.0* Great Service, I’ve been a customer for 20 years and am still impressed with the service and help I have needed and received. Everything a huge name bank has but with always a personal touch. ### 5/5 — New app *2026-05-07, version 5.120.1* This new app is great, there’s always new updates and enhancements. Little by little I noticed improvements and I’m loving it ### 5/5 — Tops! *2025-12-02, version 5.108.0* You all have taken take of my financial needs so competently! ### 5/5 — Great option *2025-04-25* I have been with BankUnited for over 4 years, with every update this app gets improved. ### 5/5 — LOVE BankUnited! *2025-04-10, version 5.92.0* I absolutely love BankUnited. Their customer service is great. The app works well for balances, mobile deposits, and now they just added Zelle. Love it. ### 5/5 — Great design and colors *2023-03-03, version 5.6.2* I love the new designs and colors, app feels renovated compared to the old app ### 5/5 — App isn’t updating the spending transactions *2022-11-08, version 5.0.6* After the weekend upgrade, the app isn’t updating transactions on the account - it updates the amount of the money but you can’t see transactions for the day as pending like it used to be before! Please fix! Thanks iPhone 13 pro max iOS 15.7 ### 5/5 — My Bankunited *2022-04-15, version 4.3.28* Bankunited is my bank for both personal and business for one simple reason. They treat me like a valued customer 100% of the time.and for that I am grateful. ### 5/5 — Para BankUnited *2022-03-19, version 4.3.26* Es la mejor aplicación para depositar hasta este momento ### 5/5 — Why is the background black ? Makes no sense . *2022-03-15, version 4.3.26* Very difficult to print on paper with a black background . Seems programmers and management had no idea that type should be dark with background white . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*