# Bannatyne Health Club & Spa — user reviews > 21 indexed App Store user reviews of Bannatyne Health Club & Spa by Bannatyne Fitness Ltd, rated 1.43/5 from 281 ratings. - Source: https://appshunter.io/ios/app/bannatyne-health-club-and-spa/id6749317103/reviews - App overview in markdown: https://appshunter.io/ios/app/bannatyne-health-club-and-spa/id6749317103.md ## Newest reviews (5 of 21) ### 1/5 — This app is awful *2025-09-22* Log in problems, the text overlaps. Trying to book a gym induction pretty much impossible unless you have a free day to go in and out of each date. Now can’t log onto the web portal despite not changing my password and when I ask to recover my password no link is sent. I really regret downloading this and can’t believe it was released with this many flaws. ### 1/5 — Seriously Duncan *2025-09-03* Guys, if you going to make an app for a club, you have to make it user friendly . This one cuts you off if you attempt to to access’s a link. Signs you out every other minute and tells you don’t exist. It doesn’t even have my club on the app, it directs me to another one in the same town. and BOLTON Not even the same county If you want your customers to solely use the app to book classes and join at least find someone that can create it for you My 10-year-old makes apps at school that are better than this. ### 1/5 — App Doesn’t Work and is Beyond Terrible *2025-08-30* This new Bannatyne app is excruciatingly bad and has resulted in my membership to Bannatyne being cancelled! As someone who works in I.T., I’ve got an idea of what has happened here; Bannatyne have decided to go with a new provider for their app and this being TechnoGym, during the migration from their old provider, there’s been issues in the move relating to member data. I think simply, not all the members have been added on TechoGym’s side and so, when looking to login to the new app, they cannot. And that’s why when you click on a ‘I forgot my password’, people don’t get any a reset. I have suffered this fate and to be honest, it’s staggering that Bannatyne hasn’t rectified this. For clarity, my existing login credentials work fine on the ‘old Bannatyne’ app. I emailed the membership team this and said, if you can cannot sort this, then please cancel my membership. What did I get in response? A generic template saying my membership has been cancelled. Sums it up - Bannatyne wasting money on this new app and prepared to let more money from membership walk out the door. ### 1/5 — A joke *2025-08-29* Supposed to be so good but Bannatynes seem to be making it up as they go along. One App now replaced by the need to sign up to 3 different sites - Bannatynes, Technogym and mywellness. New info about how to set up being sent every few days. Concerned any personal info is being shared with 3rd parties and feel for the Club staff having to deal with the problems. I only want the app for basics such as how busy the club is and problems accessing certain facilities!! ### 1/5 — Login not working and no recovery email *2025-08-28* Unable to login to new app. My account details not recognised. Recovery email requested but not received. Same experience as many other users. Really poor, assume insufficient testing performed prior to releasing this new app. So, unable to book any classes, really disappointing. Update: no logged in after creating a technogym account. Unable to book any classes, app states that they are exclusive for certain members and that I now need to contact the club. Honestly, this app is going from bad to worse. ## Most critical reviews (10 lowest-rated) ### 1/5 — People booking classes before available *2026-08-29* The same people are booking classes every week. You can be on the app refreshing at the time they become available and never get a class booking. It’s not a fair system at all. Some people in my local gym are doing 10+ classes a week, whilst some of us can’t get on one, not to mention I’ve seen people booked into a class before the slot even becomes available to book it! Paying close to £60 a month and the app doesn’t even let you fairly book a class. ### 1/5 — Most Frustrating App!!! *2026-05-08* How stupid is to get a notification 1 day early to say get ready for a gym class tomorrow! To then get a notification. An hour before to say go to studio x even though the class doesn’t start for an hour and usually another class on. The app crashes when the classes open. Can’t turn off notification because then don’t get waiting list notifications. Allow specific notifications to be managed and improve the app navigation ### 1/5 — I can’t sign in…. *2026-03-28* I just brought a membership online looking forward to joining a just fitness gym near me. It told me to download an app and sign in with the details I used. It says I used the wrong password every time I try. Now I have to wait 60mins. Tried signing up to Technogym like people are saying and it says i already have an account, tried signing in but it says wrong password. Tried to find refund and it’s non existent. Cheers.. enjoy my money scums ### 1/5 — Cannot get notifications!!! *2026-02-27* Beyond frustrated with this app! Seriously considering cancelling my membership because I can never get into classes because I can't follow the class before the booking opens up for it. I go to another gym that's completely class based and a small local business and they manage to have an app that works flawlessly! Why am I paying for a premium gym when they can't even get a basic app to work. They need to move with the times or they will shut down. ### 1/5 — Movement Energy index *2026-02-07* Neither phone nor watch has had any recent updates but now App no longer registers my workout properly from my Apple Watch, used to work fine now a 2hr workout barely registers any points on it and leaves you well down on the weekly rating. New update still not fixing the issue does not register my moves form any of my Apple watch fitness programs since the December update. Please fix🙁 ### 1/5 — Just a terrible user experience *2026-01-17* Who is the app designed for? What’s the user case? It always opens on the coach tab - assuming you are going to use it to track fitness when many users probably have watches, workout apps etc - even the lay out of the coach page is messy. It’s uses no standard design patterns and doesn’t even challenge standard design patterns - it’s just a mess. I just want to default to my club and search for classes and how full the gym is. And get rid of the constant messages banner. Awful app. ### 1/5 — Awful app *2025-11-18* This app is horrendous. Other gyms have much better integrated apps. I’m starting to wonder why I bother paying the inflated charges at the KF site as it is. Then this app😡 I’ve tried to use it and get on with it but it’s awful. It’s so slow at updating and bringing across my apple health workouts and data. If it updates at all!! Which in turn makes challenges and competition tables useless. It’s so slow. I don’t want an extension of Technogym . There are already two slow apps for this. Which doesn’t include all the gym equipment and isn’t user friendly. Yes, I would like a more tailored integrated AI but more along the lines of Fitbod which is excellent and updates instantly. Weirdly doesn’t integrate with the Bannatyne app even though they offer it as a member discount option. Most other functions just redirect to the dated website. There’s too many odd parts. There’s no flow to the app. Other apps update straight away. Whoever signed off on the app and the team behind it need to take a step into this century as we want better faster integration. Easier access on the front page. The gyms aren’t set up properly for their equipment that is required for the AI workouts…. Not that there’s much or even set out properly at mine. The other local one is tired and rusty. We have other branded local gyms that are half the price and stunning. Come on Bannatyne ‘Do Better’!!!! ### 1/5 — I thought the app couldn’t get worse but it has. *2025-10-20* The new app is worse than the old one. I only use it to book classes and read the latest news. There is no facility on the app to find class changes. The waiting list is a mess. No emails go out even though I’m signed up for them. It’s so annoying to keep getting class reminders but it’s all or nothing! It’s difficult to navigate and find what you need. ### 1/5 — Waiting list needs fixed! *2025-10-06* I’m so disappointed that the waiting list issue is still not fixed. I’ve missed so many spaces and classes and gutted when I see a class has run with a space and I’ve been on the waiting list. I’ve tried everything but there isn’t a way to improve the notifications. Please please please can this get fixed for iPhones as it’s soul destroying! ### 1/5 — Not fit for purpose *2025-09-23* The new Bannatyne app is honestly a huge step backwards. The biggest issue and one that’s been reported by countless members for over two weeks now is that there’s no notification when you’re on a waiting list and a spot becomes available. This completely defeats the purpose of a waiting list system as you have to constantly check the app in case something opens up which is frustrating and impractical. What’s even worse is that Bannatyne is clearly aware of this issue since so many users have raised the same complaint but nothing has been done to fix it. It feels like they’ve rushed out an unfinished product without caring about the member experience. For a company of this size it’s shocking to see such a poor level of service and lack of urgency in resolving something so fundamental. Very disappointing ## Most praised reviews (6 highest-rated) ### 5/5 — Love it *2025-09-01* The new app is amazing and has lots of great new features, it motivates me a lot more than the old app did, was able to use my old log in and got into app straight away, love how you can see who has booked into the classes and the weekly gym chart!! ### 5/5 — Works perfectly *2025-08-26* Downloaded, logged in and started creating my own workouts in less than 2 minutes. Much improved compared to the last, I will be using regularly ### 5/5 — Brilliant New App *2025-08-24* Great to see the investment in this new app, having used it the past few days, connecting with the equipment and being able to create custom workouts is great. Looking forward to class bookings going live soon! ### 2/5 — Waitlist still not working *2025-09-21* The app has been live for sometime now and the waitlist still isn’t working. I don’t get an email notification when places open up and others do. In a busy class this often means I’m unable to join. Please fix this asap. So many bugs since - sufficient resources and time should have been allocated before launch! ### 2/5 — Abysmal service, okay app *2025-09-07* Bannatyne royally messed up on this migration. After a lot of faff I’m finally in the app so I can book classes but there’s no notification functionality, so you can’t follow a particular class. Not all classes turn up on the schedule but they do when you search for them. They haven’t added all the instructors’ names to the classes, so you can’t search by instructor. Just shoddy, really. ### 2/5 — Finally logged in! *2025-08-31* After deleting the app and reinstalling, there was still no register option. So for those struggling here’s what you have to do because I didn’t get an email explaining it. 1. Go to the technogym website and register with the same email as your Bannatyne account. 2. Go to the Bannatyne app and sign in. 3. Select your club 4. You’ll get a prompt to link both accounts. Done. Developers really need to spend more time user testing and fine tuning the UX before releasing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*