# Barceló Hotel Group

> Hotel booking and guest services app for Barceló Hotel Group. (iPhone/iPad app by Barceló Hotel Group.)

- Source: https://appshunter.io/ios/app/barcelo-hotel-group/id670874621 (this page in markdown: same URL + `.md`)
- Developer: [Barceló Hotel Group](https://appshunter.io/developer/1239341184)
- Category: Travel
- Price: Free
- Rating: 4.40/5 from 378 App Store ratings · 187 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.0 · 81 MB
- Languages: American English, Czech, French (France), German (Germany), Italian, Polish, European Portuguese, Russian, Slovenian, Mexican Spanish and 1 more
- Released: 2013-09-10
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/barcelo-hotel-group/id670874621/reviews.md

## What is Barceló Hotel Group?

Start imaging your next trip. We help you make it happen.

With the Barceló Hotel Group app, plan, book, and manage your entire stay in an easy, personalized way with exclusive benefits.

You'll have everything you need for your vacation or business trip in one place: from finding the perfect hotel to enjoying an enhanced experience during your stay.

Book hotels and resorts at the best price, access exclusive offers, and discover unique experiences in destinations around the world.

Explore our brands: Royal Hideaway, Barceló, Occidental, and Allegro, and find the perfect fit for every type of trip.

Turn your mobile into your best ally before, during, and after your stay.

What can you do with the app?

Book hotels and resorts quickly, securely, and at the best rate.
Access exclusive offers and discounts only available in the app.
Manage your bookings easily from anywhere.
Check in online and save time on arrival.
Enjoy the benefits of my Barceló Benefits and check your level.
Book hotel services before you arrive or during your stay: restaurants, spa, room service, activities, and much more.
Check menus, schedules, activity programs, and shows available at your hotel.
From travel inspiration up to the last moment of your stay, the Barceló app is with you every step of the way to help you get more out of your trip.

Download now and discover a new way to experience travel with Barceló Hotel Group.

## Key features

- Book hotel services before or during stay
- Access exclusive offers and private area
- View service menus and activity programs
- Book local activities and experiences
- Online check-in
- Digital hotel maps and facility location

## What do users think of Barceló Hotel Group?

Overall sentiment: negative

**Pros**

- 👍 Friendly and helpful staff
- 🏨 Clean and comfortable rooms
- 🍽️ Good food quality and variety
- 💪 Excellent gym facilities
- 🎯 Useful for in-hotel requests and maintenance
- 🗺️ Good integration with activities and maps (when working)
- 📱 Simple and easy to navigate (when functioning)

**Cons**

- 🐛 Frequent crashes and freezes
- 🐛 White blank screens on navigation
- 🐛 Login issues and constant re-authentication required
- ❌ Limited hotel coverage - many major resorts missing
- ❌ Cannot link existing reservations to app
- ❌ No functionality for guests already at hotel
- ❌ Booking management is confusing and error-prone
- ⚠️ Easy to accidentally cancel bookings
- 📱 App is just a wrapper for mobile website
- 🔒 Data security breaches reported
- ⏱️ Slow or unresponsive touch interface
- 🚫 Inconsistent restaurant/activity information

**Commonly reported bugs**

- App crashes and freezes frequently
- White/blank screens when clicking links
- Login loops and constant re-authentication
- Date selection not working (flashing image, no dates highlighted)
- Hotel search returns blank destination list
- Cannot input dates for price checking
- App hangs after security override
- Unresponsive touch interface
- Contact form has errors and won't submit
- Password validation too strict
- App won't load beyond home page
- Messages/requests disappear after submission
- Reservation linking functionality broken
- Hotel availability status stuck on 'coming soon'

**Most requested features**

- Link existing reservations to app account
- Display booking reference numbers in app
- Show guest names for multiple bookings
- Add map functionality for hotel navigation
- Room service ordering capability
- Restaurant and massage booking within app
- Block booking for multiple days instead of daily reservations
- Block booking for restaurant reservations
- Display all restaurants and activities on app
- Better communication confirmation (messages disappearing)
- Support for all Barceló hotel properties
- Ability to view account without logging in repeatedly

## Recent user reviews (10 of 187)

All indexed reviews: https://appshunter.io/ios/app/barcelo-hotel-group/id670874621/reviews.md

### 1/5 — Can’t log in

*2026-08-12, version 6.1.3*

When I try to log in it says Oops something went wrong try again later. 
A month later I try again and still the same error.

### 1/5 — Doesn’t have the biggest resort complex?!

*2026-08-06, version 6.1.3*

Disappointed in this app. I don’t understand how it doesn’t have the Barcelo Maya Grand Complex available to book reservations, see the interactive map, etc. really disappointed.

### 3/5 — Application ne marche pas

*2026-08-02, version 6.1.3*

L hôtel est parfait, le service est parfait mais l application ne marche pas pour réserver aux restaurants

### 1/5 — Useless!!

*2026-07-29, version 6.1.3*

Cannot log in.

### 5/5 — Great staff

*2026-05-25, version 6.1.3*

My family had an enjoyable time at this hotel everyone from front desk to breakfast staff ver lovely and friendly. My special thanks to wonderful Hanieh and Sirin and others that accommodated for our every need with a smile. Thanks Barcelo

### 2/5 — No permite gestionar bien

*2026-05-22, version 6.1.3*

No localiza mi reserva. No puedo contactar con atención al cliente de verdad, solo mensajes automáticos. No da opciones de reserva de restaurantes de mi hotel. El chat da error, genera pérdida de tiempo.

### 3/5 — Good to book but you can’t manage your bookings

*2026-04-12, version 5.44.0*

It’s good as it gives you extra discounts, but if you’re booking multiple rooms under different names it’s impossible to differentiate between bookings as they don’t display the names. I have queried this with the hotel as I need to cancel one, but no one is responding to me. The app needs to show you the booking ref too, which it doesn’t.

### 1/5 — PÉSIMA APP

*2026-04-12, version 5.44.0*

Siendo una cadena tan grande no puede ser que no quieran invertir dinero en alguien que les desarrolle una app decente. Pregúntenle a los del hotel XCARET a quienes contrataron para que tengan algo decente que ofrecer al usuario. Ni la descarguen solo ocupa espacio

### 1/5 — The app simply does not work

*2026-03-22, version 5.3.3*

The app is full of bugs everywhere, unusable.

### 1/5 — Doom loop

*2026-03-05, version 5.3.3*

Once you force the security override, you end up in a doom loop of logging on via the website & the app hangs. Might be just ‘down’ today but means we can’t book restaurants. No matter - the old fashioned way always works :) I’ll ask them in person

## Frequently asked questions about Barceló Hotel Group

### What does the Barceló Hotel Group app do?

The app helps you plan your trips and enhance your stay at Barceló Hotel Group properties. You can book services like restaurant tables or spa treatments, access exclusive offers, and discover local activities. It aims to provide a personalized and comfortable experience across all Barceló brands.

### What are the key features of the app?

Key features include the ability to reserve services before or during your stay, view menus and activity programs, book local experiences, perform online check-in, and access digital maps of large resorts. It also allows you to get in touch with staff for event organization.

### Is the Barceló Hotel Group app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a complimentary service for guests.

### What kind of hotels are covered by this app?

The app covers all hotels within the Barceló Hotel Group brands, including Royal Hideaway, Barceló, Occidental, and Allegro. This ensures a consistent experience across their diverse portfolio of properties.

### How can this app improve my hotel stay?

The app streamlines your stay by allowing you to pre-book services, check hotel amenities and activities, and even find your way around with digital maps. It offers a more personalized and convenient experience, from planning your arrival to enjoying your time at the hotel.

## Version history (last 5 releases)

### 7.0.4 — 2026-08-21

We've launched a completely redesigned app to offer smoother, more intuitive, and personalized navigation. This release also includes performance improvements and bug fixes.

### 6.1.3 — 2026-05-08

- We’ve improved navigation across several screens to make moving around the app smoother and more intuitive.
- This update also includes bug fixes and performance improvements so everything runs more smoothly.

### 6.0.7 — 2026-04-15

- We’ve improved navigation across several screens to make moving around the app smoother and more intuitive.
- This update also includes bug fixes and performance improvements so everything runs more smoothly.

### 5.44.0 — 2026-04-07

- We’ve improved navigation across several screens to make moving around the app smoother and more intuitive.
- This update also includes bug fixes and performance improvements so everything runs more smoothly.

### 5.3.3 — 2025-11-24

This update includes performance fixes and stability improvements. The login process has also been optimized to make your experience smoother and more reliable.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*