# Barclays UK — user reviews > 2,074 indexed App Store user reviews of Barclays UK by Barclays Services Limited, rated 4.90/5 from 3,306 ratings. - Source: https://appshunter.io/ios/app/barclays-uk/id536248734/reviews - App overview in markdown: https://appshunter.io/ios/app/barclays-uk/id536248734.md - Rating breakdown: 5★ 3,034 · 4★ 178 · 3★ 33 · 2★ 11 · 1★ 50 ## What do users think of Barclays UK? Overall sentiment: neutral **Pros** - 🚀 Quick and easy banking - 🔒 Secure app - 👍 Useful features - 👍 Intuitive and clean interface **Cons** - 🐛 Bugs and glitches - 🤖 Lack of support for international customers - ⏱️ Slow response times - 💤 Frequent app updates required - 🤯 Frustrating setup process **Commonly reported bugs** - Login screen freezes - App crashes frequently - Inconsistent transaction display - Cheque deposit feature not working properly **Most requested features** - Allow international mobile numbers - Add more money management tools - Improve customer service and support - Streamline login and authentication ## Newest reviews (10 of 2,074) ### 2/5 — Used to be a great app! *2026-08-26, version 3.75.7* I don’t know what they’ve done to this app but it’s now really slow. I have good signal backed up by WiFi and it’s still not guaranteed that l can access the app. Not great! ### 4/5 — Good When It Works…. *2026-08-26, version 3.75.7* Been a Barclays customer for over a decade, after initially opening the accounts just for Pin funds to be placed and savings. After being disappointed with NatWest’s declining customer services and early branch closures, took the plunge and made Barclays my primary bank. This was a culture shock app wise as NatWest had been one of the pioneering banks and Barclays wasn’t quite there at the time! However this has changed happily over the past 5 years and it’s been a fantastic tool when it’s works which is 80% of occasions. Recently a series of updates have oddly required a full reset of the app which then requires you to use a sentry device…. Not a problem if banks (including Barclays) hadn’t started phasing them out years back in favour of using your smart phone! Ironically it doesn’t work as the app has been reset so this results in you going into branch if your unfortunate enough not to have a manual sentry device or one with battery left after then years of not being used (I found out the hard way once)! Fortunately this usually happens maybe once or twice a year (although smaller updates are frequent and don’t need or cause a full reset). Overall it gets 4/5 as pretty solid App. ### 2/5 — I preferred the previous app *2026-08-25, version 3.75.7* This new one is confusing ### 2/5 — Review *2026-08-25, version 3.75.7* I now prefer Monzo and I am considering moving my current account as it has better features. ### 3/5 — Stop asking me to review your app *2026-08-24, version 3.75.7* It’s boring now please stop it’s every other time I use the app ### 2/5 — Where’s the balance! *2026-08-24, version 3.75.7* Used to be an excellent app but a few updates ago I noticed a small but significant change for the worse! When scrolling through transactions you can no longer see what the account balance was at the time of each transaction! Please bring it back! ### 3/5 — App needs new features *2026-08-24, version 3.75.7* No way of viewing upcoming payment, filter by repeat payment etc …. Come on Barclays ### 2/5 — Transactions disappear! *2026-08-24, version 3.75.7* The new layout for account transactions is no where near as good/nice as the old layout. The bolder type is very ugly and Items disappear as you scroll up and down, so makes it really difficult to read and check the transactions that you have made - hope this gets fixed soon! It’s a shame, because the app is fabulous other than this problem… ### 1/5 — Rubbish *2026-08-23, version 3.75.7* Buttons struggle to register when pressed, features not available in early hours, app wants me to delete and reinstall it in order to register for a different account, basic uninspiring interface, wants a five digit pin entered into it endlessly. Try harder. ### 5/5 — Appreciate the support *2026-08-23, version 3.75.7* Very easy to use the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Unmitigated disaster *2026-08-26, version 3.75.7* The latest update is a disaster. It’s now a banking app that doesn’t offer the most basic functionalities: 1) a view of account balances, by account, without clicking through layers of menus. 2) no history of end of day account balance. ### 1/5 — New version is horrible *2026-08-25, version 3.75.7* The new interface is just horrible, the old version was better. If ai could I would I give 0 stars. ### 1/5 — STILL Lacking features *2026-08-25, version 3.75.7* No ability to store a saved card to pay off credit card, no option to pay via open banking and no way to see your credit card number if you don’t have your physical card to hand. Why are you making it so difficult to pay you?! ### 1/5 — Poor app which clearly is not tested properly *2026-08-25, version 3.75.7* I have been trying to use the Barclays app to open a new current account. Two main problems encountered, neither of which the customer service team (who are good) can resolve. (1) App kept claiming my phone number was linked to another account (error RP002). This kept happening even after customer service teams cleared all instances. (2) On applying for account (using a spare phone number) the app offers an upgrade to a Premier account but then when you tell it you only want a standard one, it resets the process and starts again. Making it impossible to complete the process or cancel out of it. Customer service could not fix this and were only able to suggest visiting a branch - which is their equivalent of waving a white flag. ### 1/5 — Problems *2026-08-25, version 3.75.7* I tried to log in several times on laptop. No success, but on the phone no issues? ### 1/5 — Stars *2026-08-25, version 3.75.7* Stop putting up your star review please it is most annoying when someone is finished as it would be 4stars ### 1/5 — Recent update broke basic functionality – needs urgent fixes *2026-08-24, version 3.75.7* I know the team is likely trying to modernize and streamline the experience, but the latest layout redesign has made standard tasks frustratingly difficult. A few critical issues need immediate attention: App Crash / Reset on Screenshots: Every time I attempt to take a screenshot (e.g., saving a confirmation of a transaction), the app automatically boots me back to the main login screen. Failed Payments: In-app payments and third-party checkout redirections via Barclays are no longer processing properly. Transactions consistently fail or time out. Cluttered Navigation: The updated layout hides essential everyday tools under extra menus, making simple tasks take twice as long as they used to. Please review these recent UI changes and stability issues. The previous version was vastly more reliable for everyday banking. ### 1/5 — Review *2026-08-24, version 3.75.7* Why have you changed it? Payment screen now defaults to my joint account, why? Why when I make my monthly payment to HMRC, do I have to set up a new payee? For years I have done this and only had to change the last few numbers of the reference, now I have to go through the rigmarole of setting up a new payee, which it isn’t. ### 1/5 — New Banking App *2026-08-24, version 3.75.7* Terrible, old app so much better and easier to navigate, 2 steps back ### 1/5 — Jailbreak Nonsense *2026-08-24, version 3.75.7* This app claims my iPhone is jailbroken, when it’s not and never has been!, and hence it won’t even run! Your developers need to fix this! ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing service *2026-08-26, version 3.75.7* Fantastic help from Brendon at Barclays in Bromley not for the first time, great service ### 5/5 — It has Improved *2026-08-26, version 3.75.7* Barclays it has Improved it’s App and it’s Customer service. In 2024 wasn’t very good. Better in 2026. ### 5/5 — Barclays mobile banking *2026-08-26, version 3.75.7* The best bank I’ve ever been with and the mobile banking app is so easy to use and is useful ### 5/5 — Mr *2026-08-26, version 3.75.7* Best very best ### 5/5 — New app *2026-08-25, version 3.75.7* The new app is great good work Barclays ### 5/5 — Great service *2026-08-25, version 3.75.7* Great bank ### 5/5 — Good service *2026-08-25, version 3.75.7* Good service ### 5/5 — Job super girl *2026-08-25, version 3.75.7* Very effective ### 5/5 — Great service *2026-08-24, version 3.75.7* Just a great service that works ### 5/5 — Easy to use *2026-08-24, version 3.75.7* I have been very pleased with my experience using the Barclays banking app. The app is easy to navigate and user-friendly, making it straightforward to manage my banking needs. I particularly appreciate being kept informed about new features through letters, as this ensures I am aware of improvements and changes to the service. Another feature I value is the well-organised inbox. It is not cluttered with old messages or statements, making it easy to find relevant information when needed. The chat feature is also a significant advantage. It is responsive and genuinely works, providing a convenient way to get assistance without unnecessary delays. I also appreciate the option to request a callback when speaking to someone directly would be more appropriate. Overall, Barclays provides a convenient, reliable and well-designed banking app, and I appreciate the continued effort to make digital banking simple and accessible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*