# BART (Official) — user reviews > 214 indexed App Store user reviews of BART (Official) by San Francisco Bay Area Rapid Transit District, rated 4.62/5 from 25,776 ratings. - Source: https://appshunter.io/ios/app/bart-official/id1439601871/reviews - App overview in markdown: https://appshunter.io/ios/app/bart-official/id1439601871.md - Rating breakdown: 5★ 18,058 · 4★ 1,736 · 3★ 623 · 2★ 314 · 1★ 1,005 ## What do users think of BART (Official)? Overall sentiment: neutral **Pros** - 🚀 Convenient in-app parking payment - 👍 Accurate real-time train information - 🚀 Easy to use app - 👍 Helpful for planning trips **Cons** - 🐛 Unreliable real-time information - 🔍 Confusing parking payment process - 🔍 Lack of key features like checking Clipper card balance - 🐛 Frequent crashes and bugs - 🔍 Not intuitive for first-time users - 🔍 Accessibility issues for blind users **Commonly reported bugs** - Real-time departure times not updating accurately - Trip planning providing incorrect/nonsensical routes - Login and password issues causing frequent logouts - Parking payment not working as expected **Most requested features** - Ability to check Clipper card balance - Automatic license plate recognition for parking - Offline mode for schedules and trip planning - Better notifications for service advisories and delays - More customization options for favorite stations ## Newest reviews (10 of 214) ### 2/5 — Better Live Updates with multiple listing of incoming trains *2026-08-20, version 1.20.0036* When viewing train times for any station, there should be 4-5 upcoming trains listed instead of just 2. This would help riders better time their arrival, especially if they’re not sure they’ll make the next train or two. For example, at Bay Fair station, only 2 incoming trains are currently shown, both heading from Berryessa to Richmond and SF. But a train from Pleasanton to SF is arriving soon (within a few minutes) and isn’t shown at all. Showing more listings would prevent riders from missing trains that are actually coming up soon ### 3/5 — Usually works *2026-08-12, version 1.20.0036* I use this app just about every day. Reserving parking can be a pain and is relatively buggy, eg when trying to book for a station that’s not nearest your location, entire forms reset if you change specific fields, etc. But, I can usually get what I need with some work. Just don’t change the date before choosing a station. ### 3/5 — Parking reservations are a little broken *2026-07-28, version 1.20.0036* I'm using iOS 1. Start a multi-day parking reservation 2. Pick a station and pick dates 3. Switch apps to check your calendar to make sure the dates are right 4. Switch back. All your progress has been cleared! ### 3/5 — A bit confusing *2026-06-19, version 1.20.0035* Paying for parking takes steps to ensure that you have the right station pass etc. but this ap is quick to take your payment. Safeguards should be put in place. ### 2/5 — Clipper for parking *2026-05-28, version 1.20.0035* Customer should be able to use their clipper card to pay for parking. It was a huge inconvenience this morning to find out I needed to have my debit card on me which I don’t carry on public transportation. ### 2/5 — Authentication workflow sucks *2026-05-27, version 1.20.0034* App has to exit to website for authentication. Sucks ### 2/5 — Trip planner does not allow you to choose stations on iPhone *2026-05-22, version 1.20.0034* The app tries for an instant to pop up the list of stations, but it disappears immediately. Cannot plan a trip. ### 1/5 — Fix the app *2026-05-18, version 1.20.0034* The reset password feature doesn't work. Tried it four times before moving off the app and doing it from my desktop. Each time I initiated a reset password and was sent an email, the link in the email led to a webpage that said the link was expired. It's a good thing I was home near my desktop computer when I had to do this. I was trying to help buy parking for my cognitively challenged brother who was unable to do it himself. ### 4/5 — Less stress than driving *2026-05-04, version 1.20.0034* I used to drive from Pacifica to SFO for work and deal with chaotic traffic and expensive parking. Now I just drive 15minutes to Colma Bart and relax on my way to San Francisco. ### 1/5 — Bart need management improvements asap *2026-04-21, version 1.20.0034* I ride Bart every week day between home and work so I depend on it a lot. But I don’t think it’s being managed properly when considering all these frequent delays and breakdowns. The top management needs improvement by learning from the Tokyo metro system. The top management gets too well paid for their poor performance ## Most critical reviews (10 lowest-rated) ### 1/5 — Holy moly this is bad *2026-08-13, version 1.20.0036* Way too many dang steps to pay for parking. I have cash in my pocket, why do I need like seven accounts? ### 1/5 — Legalized Robbery *2026-08-13, version 1.20.0036* 1000 parking spaces and no more than half are ever filled yet you want to charge people for parking and make it that much more difficult for non-bart riders. We have to download this app to upload our card to pay you daily. If we forget there is a $55 fee; for each day we did not pay the $3.50. But we live in capitalist country so I’m not surprised and work hard so that I’m well prepared. I’m writing this because even though free parking hours are 330pm-5am you have YET to FIX your APP and the non-bart parking fee is only open between 315am-530am. So in order to comply we have to wake up at 3 in the morning just to give you $3 daily…… for a lot that is always half empty; even when shared with an apt complex. Solutions would be to allow payment 24/7, allow paying a full week/month in advance (discounted), or not charging for the furthest end of your lot unless it’s peak season. ### 1/5 — Emeryville screwy Aug 7, 8 *2026-08-08, version 1.20.0036* Had been useful. Starting Aug 7 trip planner totally screwy. Ignores hours. ### 1/5 — Fav *2026-07-23, version 1.20.0036* The apps need to have better view of 2-3 stations in one page. I choose few stations as favorite but the next day it is back to only one station on my list. It did not save my option. ### 1/5 — Worst public transit service *2026-07-16, version 1.20.0036* Delays delays delays. Gross disgusting stations, escalators offline everywhere. All this and it is super expensive to ride this garbage system. Fares always going up, but what are the costs associated with 20 year old trains and tracks tha have not been upgraded in decades ### 1/5 — Not understandable *2026-06-26, version 1.20.0035* Many of the station entrances on Market Street are locked at some time during the night. This app sends you to those stations but you can’t enter. Useless. I missed my train. ### 1/5 — Delays & dirt *2026-06-11, version 1.20.0035* BART has to be the single most inefficient and inept subway system I have been a passenger on. I a world traveler and the filth at SF stations is shocking, the inefficient seating configuration on trains is ridiculous and the frequent delays all contribute to my one star review. I have been riding BART since the 1970’s. The fact BART can balance a budget is more evidence of a tone from the top problem that trickles down to every corner of this horribly run system. The potential is there, it has always existed it’s way overdue for executive management to DO BETTER! ### 1/5 — Compare to other Transit System Maps *2026-05-31, version 1.20.0035* This app is a sad comparison to that of the world's best, the map and app for the London Metro. ### 1/5 — Stopped working on Mac with v1.20.0035 *2026-05-30, version 1.20.0035* The BART (Official) app used to work on my Mac. Now after updating to version 1.20.0035 it gives this error: "Security Alert” "This device appears to be jailbroken.” "The app cannot run for security reasons." Of course my Mac is not “jailbroken,” it’s a Mac, you can run any software you want on your own Mac by design. Please fix the app to work on Macs again! (Even if someone installed the BART app on a jailbroken iPhone, so what?) ### 1/5 — Not user friendly *2026-05-22, version 1.20.0034* I can’t figure out ETA to target station. Can’t find Great America station. ## Most praised reviews (10 highest-rated) ### 5/5 — Service experience *2026-08-20, version 1.20.0036* Since 2026 a noticeable improvements in safety, cleanliness, and over all safety. This makes my commute a safe and comfortable trip well worth the fees and not having to worry about traffic ### 5/5 — I really like it! *2026-07-25, version 1.20.0036* Precise schedule, easy to pay for parking, don’t need to use parking machines at stations and waste time on putting in all data ### 5/5 — my experience *2026-07-14, version 1.20.0035* when I first started riding ### 5/5 — Review *2026-07-14, version 1.20.0035* Great App! I use it daily for my work commute. ### 5/5 — 时间表 *2026-06-27, version 1.20.0035* 我是每天都要搭地铁🚇上下班的，是你们公司的拥护支持者，但我个人认为，最好安排通勤时间合理（尤其星期日），我一早回到公司几乎都迟点打卡。第一班车应该提前一些，谢谢，希望公司的业绩越来越好！世界不断进步和发展，希望公司也能向前发展，为人民服务！ ### 5/5 — Great *2026-06-12, version 1.20.0035* Sonia kicked me off from silicon valley on June 2nd Sonia said I cannot keep you anymore as Ishaan has his grade 12 crushal teacher told me that he has to come to the school his grades are low ### 5/5 — Customer Service *2026-06-10, version 1.20.0035* The app was very easy to use and Customer Service was excellent ### 5/5 — I love this app *2026-06-03, version 1.20.0035* Use it every day ### 5/5 — Does what it needs to do *2026-05-28, version 1.20.0035* And nothing else ### 5/5 — BART is Awesome *2026-04-25, version 1.20.0034* Glad that BART seems so much safer and saner since the new fare gates! Hoping for continued responsiveness to cleanliness and safety. New train cars are nice. I like that the friendly vibe amongst the passengers has returned! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*