# Bartell Drugs — user reviews > 93 indexed App Store user reviews of Bartell Drugs by Rite Aid Hdqtrs. Corp., rated 4.00/5 from 875 ratings. - Source: https://appshunter.io/ios/app/bartell-drugs/id1194929206/reviews - App overview in markdown: https://appshunter.io/ios/app/bartell-drugs/id1194929206.md - Rating breakdown: 5★ 516 · 4★ 131 · 3★ 50 · 2★ 53 · 1★ 125 ## What do users think of Bartell Drugs? Overall sentiment: negative **Pros** - 🚀 Convenient for refilling prescriptions - 🔍 Helpful for managing medications - ✨ Easy to use app **Cons** - 🐛 Buggy and unreliable - ⏱️ Slow and unresponsive - 🔄 Frequent log-outs and login issues - 🤔 Missing key features - 🔌 Disconnected from pharmacy systems **Commonly reported bugs** - Prescriptions disappearing from the app - Refill requests not reaching the pharmacy - Incorrect refill counts and status updates - Frequent crashes and freezes **Most requested features** - Add ability to delete/archive old prescriptions - Implement Face ID/Touch ID login - Provide more prescription details and status updates - Improve integration with pharmacy for accurate refill status ## Newest reviews (20 of 93) ### 2/5 — So many bugs *2025-01-21, version 3.1.0* This app always doesn’t show things for me, like an alert, it’s just the ⚠️ and a blank space. ### 2/5 — Barely Functional *2024-12-17* This app used to work decently but not anymore. It is VERY slow to load. At times, medications show as “on record with your pharmacy” with no way to request refills or check the status. The next time you log in, they are there and have normal functionality. Each time you look at an individual medication or move something to the archive, you have to wait for the full list to VERY SLOWLY load. At times, you can’t even log in. It’s a joke. ### 3/5 — Stopped working *2024-10-31, version 3.0.0* If I can’t refill prescriptions on the app, then it’s useless to me. Please fix it. ### 1/5 — Unbelievably Slow App *2024-08-21, version 3.0.0* This app would be about 10000 times better if it did not take 20 seconds for every button press to respond. Archiving old prescriptions alone will take you an hour, better cozy up to some tv while trying to get anything done here. Can’t believe it’s still so slow after so many years. Bartells clearly doesn’t care. Bummer because they stand to gain a lot of business efficiency by having customers use the app instead of calling pharmacists. Fix it Bartells! ### 2/5 — Not consistently working *2024-06-09* Many times I go to use this app and it has stopped working. Updates to either the app or the iOS do not help. Very frustrating because being able to handle prescriptions via an app saves so much time. On top of that, Bartells has closed so many stores that if I go in and my prescription is not ready like I thought, I have already waited in line for a half hour because the stores left are short staffed. Company has really lost what made it my preferred pharmacy and drug store. ### 1/5 — App doesn’t work any more… *2024-06-08, version 3.0.0* The app was always pretty clunky, but now it barely works. Prescriptions often don’t show as ready, even when they are. Refill requests never get to the store. Everything about Bartell’s has gone downhill since being purchased by Rite-Aid. They should either fix the app, replace it with the Rite-Aid app, or junk it. This is nearly useless. Update June ‘24: App no longer works. No prescriptions on file, and no alternative app… ### 1/5 — Rite Aid BOOOOO! *2024-03-25, version 3.0.0* Ever since Rite Aid bought out Bartells, the app has been garbage and the store pharmacy is chaos. ### 1/5 — Dropped my prescriptions, bad contact form *2024-03-25, version 3.0.0* Coded to not allow dashes, but UI demands dashes in contact phone; one can’t submit contact form. Rx history was purged at random. Seemingly no way to restore account. It’s like they decided to stop being my pharmacy and truly THAT’S OKAY because they honestly stopped BEING a pharmacy sometime ago. ### 1/5 — Stopped working *2024-03-23, version 3.0.0* App just stopped showing my prescriptions. Tried reinstalling and still not working. ### 1/5 — Bartell Drug app *2024-03-23, version 3.0.0* Has not worked in over two day and employees have no clue how to fix? A big waste of money for Rite aid !!! Cancel the whole app ? This is the Ballard Bartells on 22 nw 98107 Safeway has same problem with their app Theses stores don’t really care about their app every customer should delete the app and call on phone ? Phone calls will skyrocket!! ### 1/5 — Horrible app for prescriptions *2023-11-10, version 3.0.0* Very clunky, does not list all available prescriptions, doesn’t tell you when your prescription is ready for pickup. Walgreens app is much better for prescription management. ### 1/5 — Disconnect from store *2023-10-24, version 3.0.0* This app is pointless as far as I'm concerned. I request a refill of my prescriptions and am requested to call the pharmacy. I can never see whether or not my prescriptions are in process of getting filled or if they are ready. I don't get notifications any more either. This used to be a great app, but now it's absolutely useless. ### 1/5 — Just about the worst app ever *2023-10-04, version 3.0.0* Slow. Incomplete. Unnecessarily complicated display. Multiple iterations of each prescription shown. Refill status shown on the medications for some, but only when you click through on others. I’m really blown away by just how bad this app is. I keep thinking “they’ll fix all of these glaring errors on the next update. Well, the CVS app has updated several times, but this dumpster fire still hasn’t. I really wish the Bartell location near me wasn’t so much more convenient so I could nix them and this app for good. ### 2/5 — Very buggy and unresponsive *2023-09-22* I have a 12 pro max, always have the lastest OS, have used this app for a couple years now, and I also work on iOS apps for a living. On launch screen, if you backgrounded or force closed the app and reopen it later (say 20-30 days), it has a small popup that says the session expired and I was logged in. It autodismisses after like 5 seconds but you can't tap anything or interact with the app or dismiss the alert. If this was a subview placed on a clear dismiss-on-tap view it would be much more user friendly. Or even a small x button to close it? Then, any time I go to refill a prescription for the past few months, I can view the prescription and tap the request refill button and then it says the prescription info couldn't be found. One time out of the three the Bartells got the prescription, the other times it didn't. Stupid. Additionally, within the past 8 months, when a prescription was "ready for pickup" in the app, the local location didn't have it and said that happens when they update the status to say it was delayed/on hold. I had to sign up for texts to get alerts about this. When I review my Rx history, it isn't ordered chronologically which is really bizarre and non standard. Also, refillable prescriptions aren't put above ones that are not refillable for some reason? Confusing. ### 3/5 — App malfunctioning *2023-09-17, version 3.0.0* When I tried to click app support I was routed to the main Bartells site. Pay and Go functionality isn’t working. Overall the app is good in theory but poor in execution and it seems like half the time you can’t actually order refills without calling and Pay and Go doesn’t work. ### 1/5 — App is useless - many features are broken *2023-08-25, version 3.0.0* All the messages I receive are “Title” with an exclamation point surrounded by a yellow triangle and do not contain a message. Many of my prescriptions just say “Prescription is on file, please call the pharmacy to have it filled.” It does not show what the prescription is for, only the prescription number so I don’t know if I need it or not. In the end, the app is just bait to force you to call the pharmacy. ### 1/5 — Missing features *2023-08-05, version 3.0.0* Somewhere along the line I stopped getting text notifications from Bartell drugs, but in recent months I am now getting phone calls for each and every prescription EVERY day until I am able to pick them up. It is total insanity to get that many calls a day for 3-6 days. How do I turn off phone calls? How do I turn texts back on? ### 1/5 — Atrocious *2023-05-15* This app has glaring problems that will impact most users who use it for prescriptions. 1) Usually when you launch it, you are blocked from logging in until a modal popup times out. The popup is trying to inform you that your session expired and you’ll need to log in again. Very frustrating. 2) Its list of prescriptions is completely disorganized. Any time your provider needs to send a nee prescription, that’s treated like a brand new prescription unrelated to any existing ones. They aren’t sorted together, and you have to manually remove the old ones or else your list quickly becones unmanageable. Another problem may affect others less and is more about Bartell’s service than the app: I’m managing the prescriptions of 5 people and some have duplicates. The SMS notifications don’t always give enough information to know which person’s prescription is ready. ### 2/5 — Can’t update personal acct info *2023-04-09, version 2.9.0* It says you go to the website to update personal information. I want to put in my address for delivery. I go to the website and cannot put in the address and it says call the local store and persons there cannot do anything on the computer and say I have to do it on the website… so I’m going in circles and getting nowhere and no help on this app~someone needs to fix it! ### 1/5 — Never seems to work correctly *2023-03-31* I have had constant issues with this app. I would refill prescriptions and have them tell me the date they would be ready, only for me to call the day of to double check and see if they’re ready only for the pharmacist to tell me they had never been refilled. I’ve also noted that if you refill through the app the date it gives you is significantly longer from the date of refill request, compared to calling and talking to a pharmacist to refill. These issues could be a minor inconvenience, however this is a drug store and getting your vital medications on time is kind of important. I’m very frustrated for the pharmacists as often the stores are already under staffed and now they have to take time away to answer more calls making the under staffing issues worse. ## Most critical reviews (10 lowest-rated) ### 1/5 — Several Years Later: Still Absurdly Bad *2025-02-23, version 3.2.0* For the better part of a decade, this app has been left with broken features, outrageously slow log-in & loading times, and unreliable refill requests. I’m convinced this app was commissioned on Fiver. ### 1/5 — Doesn’t work *2025-01-06, version 3.1.0* Can’t login, password reset doesn’t work. It’s been months. ### 1/5 — Pretty buggy *2024-12-04, version 3.0.0* App will regularly crash. Also log me out ### 1/5 — Stopped working end of October 2024 *2024-11-14, version 3.0.0* No longer can login and no updates whether it will be fixed or replaced from Bartell/Rite. ### 1/5 — App still not working *2024-11-11, version 3.0.0* Been trying to sign into this app for the last week and I’m still getting an error. ### 1/5 — Broken *2024-11-04, version 3.0.0* No longer working ### 1/5 — App stopped working *2024-10-28, version 3.0.0* The app was great for a long time, but it stopped working for me a few weeks ago. It freezes after a few clicks then it's unusable. Extremely frustrating. ### 1/5 — App literally doesn’t work *2024-10-28, version 3.0.0* Cannot refill any prescriptions because you “need to choose a store” but none of the buttons work. Half the pages take 5+ seconds to load with a non-functional loading icon. Total waste of space. ### 1/5 — The most confusing app ever used *2024-10-24, version 3.0.0* App easily is shortest way to interact with its intended customers. This one didn’t spend any effort in developing it. It should go back to drawing board. I deleted after struggling for 15 min. ### 1/5 — Terrible app *2024-10-12, version 3.0.0* The retail feature of this app is pointless as it barely offers any functionality. The main use is the pharmacy functions. However, the app is super glitchy and over half the time it won’t work for refilling prescriptions or obtaining status of prescriptions. It’s clear that Rite Aid has ruined Bartells in many ways and this is just another one. ## Most praised reviews (10 highest-rated) ### 5/5 — USER FRIENDLY *2021-08-12, version 2.4.0* The only thing I am having a problem with is not being able to see when prescriptions are being processed. Otherwise I have no complaints. ### 5/5 — A very convenient way to order meds. *2021-06-17* I find this app. really convenient for all my meds. Being able to see all my meds and how many refills are available is great. I really like the ability to see the process from start to finish. No more guessing when it’s ready is a real time saver too. ### 5/5 — Very helpful pharmacy app *2021-03-23, version 1.1.0* This Bartell Drugs app does everything I need to keep track of my prescriptions and do refills. It is easy to understand and has an efficient user interface. Thanks ### 5/5 — Easy to request prescription refills *2021-03-07, version 1.0.21* I really enjoy using this app it makes it really easy to get my prescriptions refilled at my local Bartel drugstore. It tells me how many refills I have left. Great app! ### 5/5 — Great for managing prescriptions *2021-02-08, version 1.0.21* No problems with the app so far (been using for a couple months). I find it especially useful for managing prescriptions and locating stores (with all their contact info easily accessible). ### 5/5 — Easy to use *2020-12-28, version 1.0.21* I have many scripts to manage unfortunately and with this app it’s easy to do that. I also love that I get a text reminder that they are filled and ready for pickup. I have used this app for years. ### 5/5 — Real convenience for myself. *2020-07-12* It’s so quick. When I think about it being time to refill I can get it off my to do list immediately. Much prefer to call in automated system. Really wastes time. However most of my time is spent getting meds for other family members so it’s no help there since they are over 13. ### 5/5 — Easy & Efficient *2020-04-06* So helpful to have all prescriptions in one list allowing me to scroll down to find the appropriate one to refill. Then it is as simple as a click and I am done. Also, telling me where the prescription is in the refilling process; In Progress of Ready For Pick Up is helpful. No more having to call and bother the Pharmacist. My only suggestion for improvement is to list the other name(s) by which the medicine is referred. (I.e. Acetaminophen AKA Aspirin). ### 5/5 — Easy to use, clear process *2019-11-04, version 1.0.21* Super easy to use! Am able to find all my prescriptions and refill them with a couple clicks. Prescription ready and reminder texts are helpful, too. ### 5/5 — Convenient *2019-09-01* It is so convenient being able to use the app to keep track of my medications. I know how many refills I have left and when it’s time to pick a prescription. I think it’s simple to use the app and very convenient. I prefer using the app than calling refills in to the store. Thank you BARTELL for offering this service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*