# BASIC Benefits App — user reviews > 92 indexed App Store user reviews of BASIC Benefits App by Benfinity, LLC, rated 4.40/5 from 2,200 ratings. - Source: https://appshunter.io/ios/app/basic-benefits-app/id1530425675/reviews - App overview in markdown: https://appshunter.io/ios/app/basic-benefits-app/id1530425675.md - Rating breakdown: 5★ 1,697 · 4★ 181 · 3★ 66 · 2★ 49 · 1★ 207 ## What do users think of BASIC Benefits App? Overall sentiment: negative **Pros** - ⚡ Fast and efficient - 💸 Easy reimbursement - 🤝 Helpful customer service **Cons** - 🐛 Frequent crashes and bugs - 🤯 Confusing and unintuitive UI - 🕰️ Slow processing and long wait times - 🤔 Inconsistent and unclear policies - 🔒 Security and login issues - 🤬 Poor customer support **Commonly reported bugs** - Login screen freezes - Verification process repeatedly failing - Reimbursement requests being denied without reason - Inability to access account history - App crashing on launch after updates **Most requested features** - Improved notification system - More intuitive expense categorization - Seamless integration with banking/payment apps - Clear explanations of covered expenses - Ability to edit/delete past transactions ## Newest reviews (19 of 92) ### 2/5 — Lots of bugs and crashes *2026-05-04, version 5.6.0* historically, a very poor app. Lots of bugs and crashes, inability to reach certain information, inability to send messages when trying to submit a request. Very frustrated every time i use it. ### 1/5 — Always Denies *2025-03-19, version 3.18.2* They always deny and ask for receipts constantly. I believe they do this on purpose. They forget this is my money. I’m an adult and know what a covered expense is. Can’t wait to get it of this plan next year. ### 1/5 — Always something WRONG! *2025-01-28, version 3.13.3* I am trying to log in to my account. The verification code was sent and all it says instead of logging in is “SOMETHING WENT WRONG”…come on man. I can’t submit ANYTHING!!!😡 ### 1/5 — Issues all over *2025-01-28, version 3.13.3* App lacks functionality, it’s hard to find denied reimbursement requests, and reasoning for decline that is provided is not clear. Beyond the app, the company is difficult to work with, and support request system does not work. ### 1/5 — Unhappy *2025-01-14, version 3.13.3* I just need a mailing address for reimbursement of an insurance payment and can’t find it on this site. Your phone system is even worse. ### 1/5 — Costumer service is really bad no one follows up *2025-01-09, version 3.13.3* Still waiting to get help on a transaction costumer service never follows up. If I could give no stars I would ### 1/5 — Can’t login *2024-12-22, version 3.13.3* Updated the app and added more bugs. Doesn’t even recognize my account anymore. I have to login on a computer only ### 1/5 — Company in Question *2024-12-03* This company is very hard to deal with. They seem to question receipts for the purpose of not wanting to pay the amount. I had all things in order and the reimbursement was denied 3 times because they said the date of service was not on the receipt. It definitely was and the credit card receipt had the same date but it was still questioned. I have spent hours on this and it should take ten minutes. Be very leery of this company. ### 1/5 — Customer service threatens customer *2024-11-27, version 3.13.3* A customer service supervisor threatens me that they will report all my FSA claims to IRS so that IRS will audit me. That tells a lot of them! ### 1/5 — Never works *2024-11-21, version 3.13.3* App no longer works. Stopped working months ago. ### 1/5 — Worst customer service *2024-08-23, version 3.6.0* I called to verify if I send the right documents which multiple agents verified I send the proper documents. I was told to wait for 3 days turns around and declined my request of reimbursement. I called again why nobody knows why it got declined. DO YOUR JOB RIGHT!! ### 1/5 — Useless *2024-07-18, version 3.6.0* All I want to do is be able to make payments and nothing clearly shows me how. Amateur hour ### 2/5 — App launches website *2024-07-15, version 3.6.0* This app launches cdabasiconline.com website where I have to login again. The verification is set to my husband’s mobile, it is one thing if I have never logged in, but this is a nuisance. ### 1/5 — Not user friendly *2024-07-09, version 3.4.1* Please work on making it more useful to users ### 1/5 — Update of app kick me out *2024-05-03, version 3.3.1* I hate having to reset my password every time I log in because their updates sign me out of the app on my phone. Otherwise it’s great, but it’s added half hour from having to call and be transferred and transferred or extra time to reset that eliminates what would otherwise be a efficient app. ### 1/5 — Completely useless *2024-03-07* This app is pathetic. Doesn't work for enrollment. Payments and credits are unclear. Have spent hours and hours on the phone with basic to simply enroll in cobra medical, dental, vision benefits. Representatives are helpful but it has taken 5 weeks to straighten this mess out and there is always another glitch to work thru. Strongly consider other benefit administration providers for your employees. As a user, this app is useless! I would date as zero stars if I could. ### 1/5 — Newest update doesn’t work *2024-02-10, version 3.2.3* I’ve never had problems before with this app. But since the latest update last week, the app won’t stay open. It logs me in, shows the home page for a second then closes. I hate when updates cause more problems than they fix. ### 1/5 — Crashing *2024-01-30, version 3.2.0* This app crashes constantly upon opening. I’ve had to download and re-download it dozens of times. Very inconvenient. ### 2/5 — Not user friendly *2024-01-21, version 3.2.0* Site and customer service leave much to be desired. Letters not sent in timely manner, wth uses snail mail in this day an age??? Can’t see documents in app or on website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-03-19, version 5.6.0* The app doesn’t work majority of the time, even after the updates. They also don’t approve 99% of the submitted claims. I’ve tried to resubmit reveipts multiple times and each time, you get a different reason stating they need the date or provider name when it’s literally right there on the receipt?? ### 1/5 — Worst App Ever *2026-03-05, version 5.5.1* There are so many functions that do not work correctly. I can’t even send a support request. Error. Error, Error. The worst! ### 1/5 — Frustrating! *2026-02-07, version 5.4.0* Constantly getting declined for legit reimbursements! It’s my money! Why are you making it so hard to earn back?! ### 1/5 — Version 5.3.0 stinks *2026-01-22, version 5.3.0* When you request reimbursements, the new version (5.3.0), does not allow Health type service and requires searching of service to see if it’s reimbursable but there’s a glitch when I use my device (iPhone 16, iOS Version 26.2). This app was never an issue before when submitted reimbursements. ### 1/5 — Bad update *2025-12-11, version 5.0.1* I just updated my app and can no longer move past the login screen. Just a black page. ### 1/5 — Confusing *2025-09-19, version 4.4.0* The most difficult app I have ever tried to use. Even the people at basic couldn’t tell me how to make a payment ### 1/5 — Reimbursement Services Non Functional *2025-09-19, version 4.4.0* Some reimbursement services become impossible to solve regardless all information be attached. ### 1/5 — Useless *2025-05-31, version 4.0.3* I can never log in. Once I verify my account with a text it always tells me something went wrong. I don’t even understand the point in them having an app if it does t work at all. ### 1/5 — Customer service *2025-05-27, version 4.0.3* Customer service is the worst ### 1/5 — County government member *2025-04-21, version 4.0* Terrible service that denies claims even ones that have been doctor authorized for years. No consistency- I’ve proven every instance medically substantiated but only after stress and make ch time diverted from my family & work. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and Quick *2025-07-29* Such an easy app to use and get things done. I’m glad they make it easy to submit reimbursements for FSA expenses. I’ve never waited more than 24 hours for the reimbursement to hit my account. **Developer response:** Thank you for your positive review. We appreciate knowing that the BASIC Benefits Mobile App is working so well for you! ### 5/5 — Easy Submit *2022-12-30, version 2.37.0* Basic has made it easy to file a reimbursement form! Thank you! ### 5/5 — Good App *2022-12-22, version 2.37.0* Carla was fabulous in explaining how to download and submit my claim! ### 5/5 — Best App! *2022-08-14, version 2.37.0* So convenient and easy to use! ### 5/5 — Phew!! *2022-04-21, version 2.37.0* This was so much easier for me to do via app - quick and user friendly! ### 5/5 — Last version was better *2021-05-07* This app is so much worse than the last version. Far less user friendly. As the guy who has to teach everyone else how to use it, this most recent version chokes on donkey cocks. **Developer response:** Thank you letting us know things are not working well for you. We want to help. Please email us at BASIC_News@basiconline.com to share more details and allow us to help you directly. ### 5/5 — Nice and Easy! *2021-03-03, version 2.29.0* Great app to use for flexible spending health savings! ### 5/5 — Easy to use *2021-02-06, version 2.27.0* I like that this app is easy to use and has a facts page to assist. Thanks ### 5/5 — Flawed program *2021-01-03* The program doesn’t process all claims correctly. Just had an express scripts co pay they processed as a charge and not a medical expense. You have to monitor your expenses to closely. I have expenses submitted directly from my dentist and eye doc that aren’t getting processed, even when billed by them. This app needs work **Developer response:** Message: Thank you letting us know things are not working well for you. We want to help. Please email us at BASIC_News@basiconline.com to share more details and allow us to help you directly. ### 5/5 — Works great! *2020-12-14, version 2.27.0* I got reimbursed quickly, nice and easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*