# Basket.app : Grocery Shopping — user reviews > 85 indexed App Store user reviews of Basket.app by BASKET TECHNOLOGIES LTD, rated 4.63/5 from 2,406 ratings. - Source: https://appshunter.io/ios/app/basketapp-grocery-shopping/id1261941252/reviews - App overview in markdown: https://appshunter.io/ios/app/basketapp-grocery-shopping/id1261941252.md - Rating breakdown: 5★ 2,031 · 4★ 166 · 3★ 53 · 2★ 21 · 1★ 133 ## What do users think of Basket.app? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Fast delivery - 💯 Excellent customer service - 🛒 Convenient grocery shopping **Cons** - 🐛 App not working/crashing - 🚫 Unable to add/change payment method - 🤔 Inconsistent product availability - 💰 High delivery/service charges **Commonly reported bugs** - Login issues - Checkout/payment problems - Incorrect order details/pricing **Most requested features** - Add credit card payment option - Improve address/location selection - Provide detailed order receipts - Expand product selection ## Newest reviews (13 of 85) ### 2/5 — What happened *2026-03-26, version 10.35(4)* This app used to be so good ### 1/5 — Worst app *2024-03-17, version 10.19.2* This is the completely worst app I have ever seen in my life it’s too difficult I couldn’t even punch in my number I couldn’t make an delivery too difficult ### 3/5 — Address addition needs improving. *2023-12-04, version 10.14.12* I love this app I’ve been using it since 2020, but adding an address feels slow and I can’t change the map to satellite view that shows buildings. I would also like to see apple pay on the app. ### 1/5 — لا انصح *2023-11-25, version 10.13.1* اسوء تطبيق شفتو في حياتي!!! لا يمكن اضافة المنتجات الى السله!! وكل مره يعيدني الى نقطة البدايه! ### 3/5 — App is good but slow and unstable *2023-08-25, version 10.10.16* Slow and unstable at times ### 4/5 — Payment method *2023-08-13, version 10.9.10* Credit card payment online or upon delivery is much needed ! Now days we pay everything online and we don’t have cash available ### 1/5 — اسعار اعلى من المتجر و يرفض تسليم فواتير *2023-08-01, version 10.9.10* للاسف التطبيق انحدر بالخدمه و لاحظت ارتفاع و فرق بالاسعار، و ادارة التطبيق لا تصدر فواتير موثقه و تمنع المشتري من استلام فاتوره المتجر، و عند الاصرار على استلامها و التهديد بالغاء الطلب، كان هناك فرق عشر دنانير بين ما تم دفعه بالمتجر و ما تم حسابه على التطبيق من غير اجرة الخدمة و التوصيل. ### 4/5 — تسوق *2023-06-14, version 10.9.10* الخدمه ممتازة و لكن ارجو اضافة المزيد من المنتجات الطازجه في قسم الخضراوات و اللحوم و الدجاج و شكراً ### 1/5 — Would accept phone number *2022-11-18, version 10.13* I went to sign up and asked for my phone number because it would accept area code because I’d put my first 2 numbers and would skip a space then put in 3rd number ### 4/5 — Payment *2022-10-26, version 9.9.8* Most places do not take a card so I have to pay cash every time ### 1/5 — Bad experience *2022-01-21, version 9.0.1.1* In the beginning I find it good app But now it’s very bad Why: Captain take long time in shopping ( I think they shop more then one order in the same time 2- they don’t update the product’s ( when you order 20 things you will find 5 or more not available. 3- some captains will say tha products not available even when it available ( to make it easier for them self) I highly recommend not using this app ### 1/5 — Trash App *2021-12-21, version 8.9.2.0* This app was developed by a 12 year old kid. ### 3/5 — Items appear in stock *2021-10-07, version 8.6.0.3* Either the delivery guy can’t find it or it appears available and in fact it’s not. It happened many times. That’s why I sometimes won’t bother to order. Also Delovery abs service charge is too Much . ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Even Register! *2026-06-30, version 10.35(4)* No wonder this app doesn’t have as many people using it as the others, they’re probably like me and can’t even register to get in! All I keep getting is an error message that says, “something went wrong”. I’ve tried for multiple days & still get the same error message. I know it’s nothing I’m doing wrong. Would’ve been nice to try this out. I heard good things about this app. ### 1/5 — Broken *2026-05-06, version 10.35(4)* App doesn’t work, keeps glitching. ### 1/5 — Glitchy *2026-04-06, version 10.35(4)* I tried to search for items in the app and it just kept flashing the logo and error messages. Can’t even get the app to work. ### 1/5 — Download *2026-01-01, version 10.35(4)* I tried to download but it keep giving an error ### 1/5 — App doesn’t work *2025-10-04, version 10.35(4)* App is glitching and won’t work ### 1/5 — Something went wrong! *2025-07-25, version 10.35(4)* I can’t even open the app! The minute I open it says something went wrong then keeps refreshing but nothing shows! ### 1/5 — The app is not working with me at all *2025-03-30, version 10.35(4)* It is so stuck ### 1/5 — the app doesn’t work *2025-03-12, version 10.35(4)* the app doesn’t work ### 1/5 — طريقة الدفع *2025-02-11, version 10.34(2)* مزعج جدا تحديد طريقة الدفع بالكاش فقط ### 1/5 — No receipts *2025-01-07, version 10.34(2)* I got an issue with an order amount differing from the app estimation. That happens often ok. But when I asked the help center by chat to send me the cashier receipt just to understand the gap between totals, I just got stupid answers until the point that they just removed the chat option from the help center. Nice method ! Why did you stop providing the cashier receipt ? You used to do it before. ## Most praised reviews (10 highest-rated) ### 5/5 — Well done 👍 *2025-04-04, version 10.35(4)* Edit: why is the app not working? I keep getting an error message. I honestly don’t see myself going to the supermarket again, this app is very user friendly and the delivery is always very fast, and most importantly the customer service is excellent! ### 5/5 — Awesome *2023-03-04, version 10.5.3* Basket is convenient, practical & efficient. Thank you for such great service! ### 5/5 — Best way to order groceries in Jordan. *2022-09-26, version 9.9.8* I love the ability to edit orders in progress through the app. Good product and worth the price. ### 5/5 — Makes life easier *2022-08-10, version 9.8.16* Such great service. Makes life so much easier Since traffic is horrendous. I love all the options. Would recommend added a proper toy shop and the option of paying by a credit card at the door. ### 5/5 — Cannot enter credit card *2022-01-29, version 9.0.1.1* The screen is unable to scroll down to press submit after entering the info. Submit button is hidden by keyboard. ### 5/5 — I love you guys 😍😍 *2021-12-13, version 8.9.2.0* Thank you! ### 5/5 — Well done 👍 *2021-09-30* I honestly don’t see myself going to the supermarket again, this app is very user friendly and the delivery is always very fast, and most importantly the customer service is excellent! ### 5/5 — Very fast delivery *2021-07-22, version 8.1.0.2* This is the best grocery delivery app in amman. 🤩🤩 ### 5/5 — Appreciation *2021-04-23, version 7.6.5.0* Too easy to use thank you ### 5/5 — Plastic bags waste *2021-04-10, version 7.5.0.1* Please find an easy and sustainable solution to replace the plastic bags --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*