# Baton Rouge General Mobile — user reviews > 83 indexed App Store user reviews of Baton Rouge General Mobile by General Health System, rated 4.71/5 from 279 ratings. - Source: https://appshunter.io/ios/app/baton-rouge-general-mobile/id1466958751/reviews - App overview in markdown: https://appshunter.io/ios/app/baton-rouge-general-mobile/id1466958751.md - Rating breakdown: 5★ 225 · 4★ 7 · 3★ 4 · 2★ 7 · 1★ 10 ## What do users think of Baton Rouge General Mobile? Overall sentiment: positive **Pros** - 👍 Helpful features - 👍 Organized app - 👍 Professional and friendly staff - 👍 Efficient and prompt service - 👍 Convenient features like scheduling and check-in - 👍 Excellent team of doctors and physical therapists **Cons** - 🐛 App crashes and freezes - 🐛 Unreliable and inaccurate real-time updates - 🐛 Difficult to use and navigate - 🐛 Unable to upload insurance cards or see useful information **Commonly reported bugs** - App crashes when trying to book appointments - App does not recognize scheduled appointments for check-in **Most requested features** - Include start and end times for surgery updates - Improve app stability and reliability ## Newest reviews (17 of 83) ### 5/5 — Dr Coleman *2024-02-19, version 1.1.0* Everyone at BRG Ascension was so courteous and helpful. Dr. Coleman was very attentive and thorough. ### 5/5 — Baton Rouge General Physician’s *2024-02-17, version 1.1.0* We have used the Baton Rouge General Physician since they have been in Ascension Parish. However, we were using our PCP, Dr. Cotton when she was still in Baton Rouge. We are Ascension Parish residents & the convenience of this location helps us tremendously. Dr. Cotton & her staff are friendly, professional & genuinely concerned about our health & Wellness. The quality patient care we receive is an important factor for all our health needs. ### 5/5 — Thanks *2024-02-15, version 1.0.9* I’m always very appreciative for the care from Dr Coleman and the staff! I’ve recommended them to my friends. ### 5/5 — HR *2024-01-30, version 1.0.9* I respect when I get the help I need regardless to how small the problem is TY ### 5/5 — Prompt, professional service *2024-01-25, version 1.0.9* Went to BRGH Ascension for annual routine imaging. The check-in process is easy and can even be done remotely from the mobile app. Was in and out in less than 30 minutes for both mammogram and bone mineral density imaging. Friendly knowledgeable staff, state of the art equipment, and timely service make BRGH Ascension a natural choice for me. ### 5/5 — Quick Appointment *2024-01-22, version 1.0.9* Got me in the next day (Scheduled on Sunday). Diagnosed my issues ### 5/5 — BRG MOBILE REVIEW *2023-12-08, version 1.0.9* Always a fine experience. I am so happy that Humana placed me with BRGHEALTH ### 5/5 — Dr. Nguyen *2023-11-09, version 1.0.9* I am a patient of Dr. Nguyen’s since 2014. I always feel, the whole team is awesome. Every visit, I feel that they really listen to what I am saying. I never feel rushed. I feel that I am being heard. Especially, being a breast cancer survivor, I need to feel that I am being heard. ### 5/5 — Baton Rouge General App *2023-10-26, version 1.0.9* This app is very easy to use. And it’s very convenient to have ### 5/5 — Lab work *2023-10-04, version 1.0.9* Excellent service ### 5/5 — Wellness check *2023-09-28, version 1.0.9* I saw Kristin Guidry and the NP in training today. We love Kristin! She truly cares about her patients. ### 5/5 — Rate *2023-09-22, version 1.0.9* Everything was very easy and efficient and everyone was very friendly ### 5/5 — Dr Coleman *2023-09-05, version 1.0.9* Great doctor ### 5/5 — Visit *2023-08-30* Any time I need a doctor’s visit or medical information, Kristin Guidry is someone I can depend on. I enjoy the visit but the help is excellent. Thank you, Ronnie ### 5/5 — Visit *2023-08-21* Any time I need a doctor’s visit or medical information, Kristin Guidry is someone I can depend on. I enjoy the visit but the help is excellent. Thank you, Ronnie ### 5/5 — Fast and Easy!!! *2023-08-15, version 1.0.9* Fast and Easy!!! This app was a great idea and the HR Chat is amazing!!! ### 5/5 — Visit *2023-07-17* Any time I need a doctor’s visit or medical information, Kristin Guidry is someone I can depend on. I enjoy the visit but the help is excellent. Thank you, Ronnie ## Most critical reviews (10 lowest-rated) ### 1/5 — Surgery tracker *2023-10-02, version 1.0.9* The notifications were about 2 hours behind real time. This was useless in helping me stay updated. ### 1/5 — Terrible app *2023-09-05, version 1.0.9* Unable to upload insurance card. Can’t see any useful information. ### 1/5 — Fix your app *2022-09-30, version 1.0.7* The app wouldn’t allow me to book my appointment. It got hung up on the time slot. When I tried to “check in” it wouldn’t let me because it didn’t “see” my appointment. ### 1/5 — Crap *2021-03-31, version 1.0.4* Takes up a ton of memory and doesn’t work well. BRG doesn’t keep the doctors list updated either. ### 1/5 — App crashes *2020-11-24, version 1.0.3* The app crashes within seconds of it opening. I can’t even get to my doctor to schedule an appointment. Pretty big deal considering this is what BRG wants you to use at their new facility. ### 1/5 — Disappointed *2020-05-27, version 1.0.2* I can’t get into the apt. Tried several times with no success. No contact info to call to get this issue resolved. ### 1/5 — App is useless *2020-05-13, version 1.0.2* Tried to use the Surgery Tracker feature. App crashes every time. ### 2/5 — Baton Rouge General Mobile *2025-12-01, version 2.0.1* I have not been able to use the mobile app. Following all instructions and I still can’t log in or pay a bill except as guess. ### 2/5 — Sad *2023-05-11, version 1.0.9* Most poorly written medical app I have ever used. Can’t make appt., can’t see any procedural results; i.e. blood work, doctor visits. Can’t figure out the point of the app. ### 2/5 — App disappointing *2021-07-12, version 1.0.5* Not reliable. Was not accurate in real time. ## Most praised reviews (10 highest-rated) ### 5/5 — Certified medical assistant *2025-12-05, version 2.0.1* Human Resources ### 5/5 — Kaitlyn A *2025-05-16, version 1.1.4* HR is always fantastic! ### 5/5 — Helpful and works as designed *2025-03-25, version 1.1.4* Helpful features like scheduling appointments. It is organized as well. ### 5/5 — Pleasant experience. *2025-03-20, version 1.1.4* First time going to this location. Front desk staff was thorough and efficient. Staff was professional. Medical staff answered all of my questions and my made my 6 year old feel as at ease as possible before undergoing a procedure. ### 5/5 — Great service *2025-01-03, version 1.1.4* They are great team of Doctors and staff ### 5/5 — Excellent team of Physical Therapist! *2024-10-10, version 1.1.4* Ascension Physical Therapy team members are excellent at helping patients get better and where they able to function without pain or minimal discomfort. They got me through the first knee replacement and I’m back for the other knee. ### 5/5 — Pre-op examination *2024-09-11, version 1.1.3* Just perfect! ### 5/5 — TIFFANY-KNIGHT *2024-07-03, version 1.1.2* Awesome people doing an awesome job! ### 5/5 — Really great! *2024-03-12, version 1.1.1* Very easy to use, and very helpful! ### 5/5 — Made Easy *2024-02-21, version 1.1.0* The app facilitates my experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*