# Battle.net Authenticator — user reviews > 50 indexed App Store user reviews of Battle.net Authenticator by Blizzard Entertainment, Inc., rated 3.94/5 from 7,338 ratings. - Source: https://appshunter.io/ios/app/battlenet-authenticator/id306862897/reviews - App overview in markdown: https://appshunter.io/ios/app/battlenet-authenticator/id306862897.md - Rating breakdown: 5★ 4,741 · 4★ 705 · 3★ 179 · 2★ 164 · 1★ 1,549 ## What do users think of Battle.net Authenticator? Overall sentiment: neutral **Pros** - 🔒 Keeps account safe - ⚡ Convenient and easy to use - 📤 Helpful for account recovery - 🎁 Provides free in-game rewards **Cons** - 🐛 Unreliable authentication - 📵 Incompatible with prepaid phone numbers - 🔁 Frequent re-authentication required - 🔍 Confusing interface design **Commonly reported bugs** - Fails to update after password changes - Locks users out of accounts during server issues **Most requested features** - Integrate with other 2FA apps - Add push notification support - Restore old keychain-style design ## Newest reviews (11 of 50) ### 4/5 — App Works as Intended *2022-06-21, version 2.5.0* Blizzard’s Authenticator app works as one would expect, but I wish you could configure your account to use other standard options for 2FA. This app was great when 2FA wasn’t commonplace, but now it would be nice for customers to use their choice of 2FA solution. ### 4/5 — Works great *2019-11-02, version 2.3.0* Use this for all my Blizzard games. One suggestion would be to have the app remember whether you were on one-button or manual mode. I have to manually log into Overwatch due to a graphics driver issue and the Authenticator app always resets to one-button when I haven’t launched it in a while. ### 4/5 — Great but can be much greater *2019-08-10, version 2.3.0* Sometimes u get the notifications sometimes u have to unlock ur phone and go open the app and accept the login. But I am just complaining cause I am spoiled brat and expect everything to work so fast 😂😂😂. Great Authenticator otherwise. Keeps everything safe and very intuitive to switch when u get new phone. 👍🏻 👍🏻 👍🏻 👍🏻 ### 4/5 — Great security tool - free necessity *2019-07-01, version 2.3.0* Works 99.9% of the time for me, keeps my stuff safe. I was hacked long ago when frozen throne dropped. Got it to prove I valued my items and I’m sure blizzard appreciated it, because I appreciated them giving me my things back. The one thing I cannot stand however.. when you login to bnet the authentication picture of the iPhone and the finger has the buttons flip flopped. So if your looking at the picture and not your phone. You will decline your request. Not sure why this hasn’t been addressed wish I could upload a photo to easily explain as well but here we are. Petty complaint I know but it still baffles me. If this gets fix I’d be inclined to give a 5 star. Great idea bliz, even the innovation of a simple click instead of the tedious 8 digit number of earlier stages. ### 4/5 — needs push notification update *2019-05-22, version 2.3.0* App is almost perfect, went to use it today and it said to turn on push notifications so I can be updated. If I press the button to take me to settings it has no settings inside iOS notifications section to enable it. ### 5/5 — Design Overhaul Increased Utility *2019-04-16, version 2.3.0* The new “one click” button for authentication requests has made this app dramatically more useful. Thank you thank you thank you from someone who uses a streaming service for gaming and has to log in very frequently. ### 5/5 — Bring back the old keychain *2019-04-12, version 2.3.0* It's a 2FA. It works. It can automatically send push requests. It can generate codes. It can sync. Just amazing. But it doesn't have that old keychain authenticator look and feel. The chosen one. The one that could sync with no internet ### 5/5 — Best 2factor device I own *2018-11-02, version 2.3.0* Blizzards mobile two factor authentication is great. Having to use multiple 2factor apps for other reasons I wish they all worked as well as Blizzards does. My hardware token still works as well, an original one back when it first came out. Thanks for the CoreHound puppy! ### 5/5 — Helpful *2018-10-14, version 2.3.0* I used to use one of the Key Fob authenticators, which was fine for what it was. But often times I would forget it at home or misplace it. This app is nice, because no-one ever hardly forgets their phone as they walk out the door. So now Ill be able to access all my favorite Blizzard titles no matter where I am! ^_^ ### 5/5 — Blizzard *2018-08-31, version 2.3.0* Blizzard tries hard to keep their servers safe from hackers. The best deal about this would be not to permit anyone from hacking your email by using a 22 character password. Which would mean that they would have to possibly try thousands of possible characters. ### 5/5 — Already happy I downloaded this *2018-07-06, version 2.3.0* I decided to download it as an extra precaution a few days ago, and it’s already served its purpose on more than one occasion. Easy to use, and you don’t have to worry about unauthorized people on your account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix this, or stop requiring it to change title in group finder. *2023-01-20, version 2.5.0* EVERYTIME I try to login to battlement from a browser, before I can accept the login request, it backs me out to the username/password input page over and over again. I’ve spoke to multiple people who have the same issue. Please fix it. Or don’t force us to use it in order to edit group names in group finder. Very disappointed in you blizzard. You guys needed to fix this ages ago. ### 1/5 — Fix your broken system and have some customer service *2022-12-05, version 2.5.0* Forcing everyone to link their phone number real genius if it actually worked. I have done everything listed from support still don't work. Because simply cant add my phone number so i can play my wife no issue. Literally have the same phone service. How about you actually have someone answer the tickets. ### 1/5 — Blizzard is a scam! *2022-09-26, version 2.5.0* Do not get their Authenticator if you have to get it replaced they will absolutely scam you. My phone broke with Authenticator I’ve sent over 20 tickets in now, I’ve been charged 2 wow subscription for 4 months that I can’t cancel and my bank wants to charge me for to cancel, blizzard support just keeps sending me the same email saying they’ll fix it and for me to log in and guess what that REQUIRES MY AUTHENTICATOR, I’ve told them every ticket I can provide my ID or any information and they just keep sending the log in email. I am so sad I have been a customer of this company for over 2 decades and I will never play another one of their games. I am now having to drive to the city to close my bank altogether and get a new bank to resolve this issue. I will make my story known everywhere blizzard you seriously screwed up just to rip someone off a few months lol. ### 1/5 — Would use it but… *2022-02-08, version 2.5.0* Their policy to not accept pre-paid phone numbers is ignorant at best. One of those things, I’m not changing my entire phone plan for one thing and one thing alone. My phone number, that I’ve had for over 7 years, has never been a problem on literally any service whatsoever, using it on everything from game accounts, to IRS filings… Activision-Blizzard is seemingly the only service I’ve come across during this time that maintains this policy. If you have a service like Metro, or some other pre-paid phone provider, don’t bother downloading this. ### 1/5 — It’s just repeatedly broken for me. *2022-02-07, version 2.5.0* I’ve set this up multiple times now and each time it works for a week or two then breaks and locks me out of my account. Takes a day or more to get Blizzard to fix it each time. Sometimes they close the ticket before fixing it. It’s just a horrible pain to use. I had this some 13-14 years ago and it worked better back then. ### 1/5 — Bravo *2021-08-06, version 2.5.0* Blizzard, you outdone yourself. Recently I’ve got a new device and with that I’ve got a lot of issues with you. How hard can it be to log into my account without authentication you can ask, if you do it from your PC it will ask you to use this app, then you log in into your app and successfully fail to restore authentication from cloud chain. If you try to remove the authenticator from their web page it will ask you to use AUTHENTICATOR. Congratulations to most hated company on earth ### 1/5 — Terrible *2020-04-29, version 2.4.1* Today I had a security alert email from blizzard. So I took the necessary precautions and changed my account passwords and my email account password. I downloaded this app to enable extra security and it will not accept my password I just created. I have signed into it from 3 different browsers to make sure I am using the right password yet this dumb app still tells me I’m entering it wrong. I guess it’s slow to update to recent events. Thumbs down from me. Google Authenticator is much better and hassle free ### 1/5 — App won’t let you verify *2019-10-09, version 2.3.0* When you go to Blizzard’s support site to request your data, they have disabled both SMS and this authenticator app as options to verify your identity. When you click their link to auth, it just says “denied” and “you are trying this too many times” (on your first try. They force you to send a picture of your government-issued photo ID instead. Why even offer the authentication option if it’s not “secure enough”? Anyways liberate Hong Kong, the revolution of our time. ### 1/5 — Couldn't even use the app *2018-01-25, version 2.2.4* If you don't have access to the email associated with your Blizzard account, don't bother downloading because you won't be able to use it. Normally, Blizzard gives me the option to use email OR phone number (text) for 2-step verification; in this app it's EMAIL ONLY which doesn't work for me because again, I have no access to that old email address and they won't let you change it. Very frustrating. ### 3/5 — Not thrilled with the app *2021-05-06, version 2.5.0* Obviously the App works as intended, to authenticate your account. With that said, it does get a little annoying when you have to authenticate your account a dozen times in a row on the same evening, for the same computer you’ve been playing on for months. It’s like... what the hey man??? Why???? It’s aggravating to say the least ## Most praised reviews (10 highest-rated) ### 5/5 — I’m finally writing a review *2022-06-16, version 2.5.0* Look, I’m going to be real blunt here. I have had this app on my phone for years. Y E A R S. And I always forget about it. Then when blizzard hits me with the two factor…. It’s always there… in my face… saying, I got you bruh. So you bet your sweet candy canes I wrote a review when asked. They deserve it. ### 5/5 — Long time user. *2020-12-03, version 2.4.1* I have played since BC, and before the authenticator, even with careful browsing and smart online behavior, I was hacked quite a few times. While blizzard always faithfully and quickly restored my characters, it got annoying quickly. This helped so much, and I’m glad they made it. ### 5/5 — Keeps my account safe! *2020-09-18, version 2.4.1* Works smooth, only time it’s a pain is if I’m trying to restart wow client and I just happen to not have phone nearby. Easy enough though to use and really adds that extra layer of protection for your coveted WoW account. ### 5/5 — I finally did it and it’s fine *2020-08-05, version 2.4.1* Blizzard finally convinced me to activate it for my 4 extra bag slots on WoW Classic. I always thought it would be a pain but it’s not. It’s one tap when you log in and that’s it ### 5/5 — Been Keeping Me Safe Forever *2020-07-21, version 2.4.1* I’ve had this on my account since the first day it was available. It’s worth it to have. I’ve had someone find my password somehow but it didn’t matter because even though they found my password they couldn’t get into my account because if the authentication app. ### 5/5 — Authenticator *2020-01-27, version 2.4.0* What I like best is , if there any issue with your account Authenticator will solve the issue. Just one click away to prove that the account is mine. No one else will get that notification without it being connected to that app. Best way to know that it’s you and your account. Safety is a big issue in the game thank you blizzard wonderful app. 5 stars all day . ### 5/5 — Reliable and simple *2019-12-31, version 2.4.0* I like that the key you need to enter changes every 10-15 seconds. I’ve never had an issue with fraud but I know my cousin grabbed my password once and still can’t get in since he can never get the authentication number ### 5/5 — A must! *2019-12-06, version 2.3.0* I’ve had this one my account for quite some time and usually viewed it as a pain. That is until I was just sitting on the couch and got a notification that there was a request to sign in to my account from Thailand. I easily opened the app and denied the request. I then jumped on my computer and changed my password! Thanks, Blizzard! ### 5/5 — Solid *2019-11-18, version 2.3.0* Simple and easy. I got some extra bag slots in retail WoW for using it. When Diablo 3 dropped, my character got hacked and stripped after many many grinding hours. I’ve had an Authenticator since and haven’t had any issues. Get it before someone hacks your account. ### 5/5 — Works Great *2019-05-15, version 2.3.0* Got the authenticator after I had issues with account security early on when playing WoW because someone hacked my account. I have not had issues since. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*