# Bay Alarm Connect

> Remote control for Honeywell security systems and smart home devices with live video and alerts. (iPhone/iPad app by Bay Alarm Company.)

- Source: https://appshunter.io/ios/app/bay-alarm-connect/id1164603995 (this page in markdown: same URL + `.md`)
- Developer: [Bay Alarm Company](https://appshunter.io/developer/1164603994)
- Category: Lifestyle
- Price: Free
- Rating: 4.50/5 from 4,771 App Store ratings · 100 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 226 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, European Portuguese, European Spanish
- Released: 2017-03-01
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bay-alarm-connect/id1164603995/reviews.md

## What is Bay Alarm Connect?

The Bay Alarm Connect Remote Services app gives you complete control of your Honeywell security system,  thermostats, lighting, locks and more, plus the ability to receive text messages and email alerts, view live video and see your video doorbell events, locate vehicles in real-time where ever you are 24 hours a day. 
 
Requirement: Compatible Honeywell security systems with a subscription to Bay Alarm Connect Remote Services. Please contact your security professional for additional information.
 
Feature Highlights:
·         Arm or disarm your security system
·         Turn lights on or off
·         Adjust thermostat temperature
·         Unlock or lock doors
·         Create Smart Scenes with a Wizard guide for convenience
·         View your live video and video events
·         See your SkyBell video doorbell events (iOS only)
·         Receive email and text alerts about events in your home or business including alarms, sensor activity, trouble conditions and more
·         Language support for: English, Latin American Spanish, French Canadian, Brazilian Portuguese
·         Secure Login with your fingerprint
·         Locate vehicles or assets
·         Create users and manage their security system codes
·         Test Drive Demo - All features may not come standard with your App

## Key features

- Arm/disarm security system
- Control lights and thermostats
- Lock/unlock doors
- View live video and doorbell events
- Receive event alerts
- Create smart scenes
- Locate vehicles

## What do users think of Bay Alarm Connect?

Overall sentiment: negative

**Pros**

- 🚀 Quick response
- 🔒 Reliable security
- 👍 User-friendly app
- 💡 Bypass feature

**Cons**

- 🐛 Buggy app
- 🔍 Inconsistent connectivity
- ⏱️ Slow response times
- 📞 Poor customer service

**Commonly reported bugs**

- Frequent login issues
- Arm/disarm failures
- Video recording problems
- Sync issues between app and system

**Most requested features**

- Dark mode option
- Sensor renaming capability
- Improved video quality
- Geofencing automation

## Recent user reviews (10 of 100)

All indexed reviews: https://appshunter.io/ios/app/bay-alarm-connect/id1164603995/reviews.md

### 1/5 — Go with someone else

*2026-07-27, version 6.64.3*

App rarely works. Alarm went off and husband said he was just testing it and they said ok and hung up. They didn’t ask the password, nothing. Could’ve  been a burglar.

### 1/5 — Upgraded technology

*2026-07-21, version 6.64.3*

I have been a client of Bay Alarm for decades. And you all failed to upgrade my technology, even though I pay every month for a service. I now have motion detectors that are decades, old and failing, and they are not replacing them.

### 5/5 — Protected

*2026-07-12, version 6.64.2*

This system is very useful and easy to use. I love that I can operate it from anywhere in the world. The response is fast and makes you and your family feel safe

### 1/5 — System isn’t reliable and customer service is poor

*2026-06-28, version 6.64.2*

Can’t access my system through the app and customer service isn’t helping as I asked for them to armed away my home but they didn’t do it

### 1/5 — Not productive use of users time

*2026-03-17, version 6.63.1*

Really Bad product. Everything from lifetime of Keyfobs to the App it is just a bad all around experience

### 1/5 — Slow Support

*2026-02-19, version 6.62.2*

Constant problems with the app, it doesn’t allow me to use the functions it’s supposed to. Customer service is slow to support. Tech support is also slow to support. On site support is hard to get and typically late.

### 5/5 — BAY

*2025-11-11, version 6.57.1*

Why does the BAY logo look like a swastika ? I see the founders are German ? Asking for a friend.

### 1/5 — Terrible application.

*2025-09-26, version 6.57.1*

Connection problems.  Rarely works properly.

### 1/5 — Just not a functional app.

*2025-07-09, version 6.54.1*

I only use the app very infrequently. But having to re-enter my id and password every time I try to use it just doesn’t make it user friendly. It seems the app constantly needs to be updated for bugs. So if I want to use the app I need to be prepared when I go on trips to have a physical backup PW and ID or remember to re-enter the PW before I go on trips. Either way, I need to re-enter my credentials every time I plan to use the app. Frustrating and unnecessary.

### 3/5 — Impossible bill paying

*2025-06-27, version 6.54.1*

The service is absolutely great. However, when it comes  to paying a bill it is almost impossible.  You cannot call to pay it as payments over the phone are not accepted.  You must use a third party portal which is non user friendly and is almost impossible to use and figure out. The other option requires you to mail them a check which is very inconvenient.

## Frequently asked questions about Bay Alarm Connect

### What does the Bay Alarm Connect app do?

The app provides remote control and monitoring for compatible Honeywell security systems and connected smart home devices. Users can arm/disarm their system, control lights, adjust thermostats, lock/unlock doors, view live video, and receive instant alerts for various events.

### What are the key features of the Bay Alarm Connect app?

Key features include remote system arming/disarming, smart device control (lights, thermostats, locks), live video streaming and event viewing (including video doorbells), customizable smart scenes, real-time vehicle location tracking, and customizable user management with security codes. Users can also receive email and text alerts.

### Is the Bay Alarm Connect app free to use?

The app itself is free to download and use. However, it requires a compatible Honeywell security system and a subscription to Bay Alarm Connect Remote Services to access its full functionality. Contact your security professional for details on subscription requirements.

### What are the compatibility requirements for the Bay Alarm Connect app?

The app is compatible with Honeywell security systems that have a subscription to Bay Alarm Connect Remote Services. Specific details about compatible systems and subscription plans can be obtained from your security professional.

### How can I use the Bay Alarm Connect app for home security?

You can use the app to remotely arm and disarm your security system, receive immediate notifications about alarms or sensor activity, and view live video feeds from cameras or your video doorbell. This allows you to monitor your property and respond to events in real-time, enhancing your home security.

## Version history (last 5 releases)

### 6.65.1 — 2026-08-07

• Improved video connection reliability for faster, more stable live camera streaming in the mobile apps.
• Added a warning notification when attempting to open a 4th simultaneously live stream.
• Resolved an issue where users could not set detection area using mobile app.
• Fixed an issue with Genie device setup and linking flow.
• Bugfixes and performance improvements.

### 6.64.3 — 2026-07-20

• Renamed "Clear Alarm" button to "Disarm & Clear" to clarify system actions. 
• The video clips exported from SD card storage are renamed to "Custom Clips".
• Enhanced permission settings by adding audio access restrictions for standard users. 
• Bugfixes and Performance Improvements.

### 6.64.2 — 2026-05-23

• Renamed “Clear Alarm” button to “Disarm & Clear” to clarify system actions. 
• The video clips exported from SD card storage are renamed to “Custom Clips”.
• Enhanced permission settings by adding audio access restrictions for standard users. 
• Bugfixes and Performance Improvements.

### 6.64.1 — 2026-05-04

• Renamed “Clear Alarm” button to “Disarm & Clear” to clarify system actions. 
• The video clips exported from SD card storage are renamed to “Custom Clips”.
• Enhanced permission settings by adding audio access restrictions for standard users. 
• Bugfixes and Performance Improvements.

### 6.63.1 — 2026-03-11

• Added a feature to export and download up to 30 min long clips from local SD card in CX4 cameras.
• For EMEA customers, introduced ability to clear sensor and panic alarms from TC2.0 mobile App.
• Bug fixes and performance improvements.

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## More apps by Bay Alarm Company

- [Bay Alarm Link](https://appshunter.io/ios/app/bay-alarm-link/id1165022314)
- [Bay Alarm View](https://appshunter.io/ios/app/bay-alarm-view/id1294882151)
- [Bay Alarm Vision](https://appshunter.io/ios/app/bay-alarm-vision/id1494993354)

All apps by Bay Alarm Company: https://appshunter.io/developer/1164603994

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*