# Bay Alarm Connect — user reviews > 100 indexed App Store user reviews of Bay Alarm Connect by Bay Alarm Company, rated 4.50/5 from 4,771 ratings. - Source: https://appshunter.io/ios/app/bay-alarm-connect/id1164603995/reviews - App overview in markdown: https://appshunter.io/ios/app/bay-alarm-connect/id1164603995.md - Rating breakdown: 5★ 3,733 · 4★ 439 · 3★ 180 · 2★ 87 · 1★ 332 ## What do users think of Bay Alarm Connect? Overall sentiment: negative **Pros** - 🚀 Quick response - 🔒 Reliable security - 👍 User-friendly app - 💡 Bypass feature **Cons** - 🐛 Buggy app - 🔍 Inconsistent connectivity - ⏱️ Slow response times - 📞 Poor customer service **Commonly reported bugs** - Frequent login issues - Arm/disarm failures - Video recording problems - Sync issues between app and system **Most requested features** - Dark mode option - Sensor renaming capability - Improved video quality - Geofencing automation ## Newest reviews (15 of 100) ### 3/5 — Impossible bill paying *2025-06-27, version 6.54.1* The service is absolutely great. However, when it comes to paying a bill it is almost impossible. You cannot call to pay it as payments over the phone are not accepted. You must use a third party portal which is non user friendly and is almost impossible to use and figure out. The other option requires you to mail them a check which is very inconvenient. ### 4/5 — Works with legacy system *2025-06-24, version 6.54.1* The latest version works with our Honeywell legacy system. It doesn’t have a lot of features and is not super fast, but certainly can be used to turn the system on and off. ### 1/5 — Slow response time *2024-04-24, version 6.39.2* Good idea but very slow ### 1/5 — Constantly faulting *2024-04-02, version 6.39.2* 2 System constant problems techitians can’t seem to fix them ### 2/5 — Great idea but glitchy! *2024-03-20, version 6.38.2* I was excited to use this however the more I use it, the less success I have in setting my alarm or disarming my system. Just trying to get the sign in button to work is my biggest frustration. Once signed in, it often will not reflect the status of the alarm system (e.g., states armed however system is disarmed). The refresh button states it is updated but does not appear to be accurate. Great idea but this works about 55% of the time for me. The key fob worked so much better! ### 1/5 — Incredibly buggy app *2024-03-20, version 6.38.2* Constantly buggy. Has not improved for at least three years ### 1/5 — Buggy *2024-01-16, version 6.37.1* Doesn’t always work properly. ### 1/5 — Battery replacement *2023-11-27, version 6.34.2* Very disappointed with how difficult it is to get quote for battery replacement. I am shocked at the cost of purchasing the battery from Bay Alarm 60.00 versus Amazon if 22.00, and the cost of service call fee of 125.00 for the first 30 minutes. I am a senior citizen who has been using Bay Alarm for 35 years and cannot call my local sales office. Very disappointed and frustrated! ### 1/5 — A complete disappointment *2023-11-07, version 6.34.2* I have been a customer of Bay Alarm for years, including Skybell services. Skybell is beyond worthless and Bay Alarm personnel do not know how to service it. In fact, Skybell is no longer sold by Bay Alarm but no one bothered to tell existing customers that the system is defunct. The advertising hype from Bay Alarm is just that: “Zero Quit” and “Video Security for every situation” are examples of representations that are, in my experience, false. I was just told that they in fact have no video doorbell systems at all for homeowners. At least existing customers with Skybell should have been told that it is not available and definitely not properly supported. ### 2/5 — Very buggy app *2023-10-06* The security service is good and responses to service phone calls is great. I have been using the app only for the alarm system. I depend on the app to monitor the security system and to arm/disarm for visitors etc. It is very frustrating to encounter random bugs frequently. given the monthly charge for the remote function, I expect much more reliability. Although there has been periods of proper functioning, I encounter frequent bugs such as sign on timeout, confusing messages trying to sign on, non responsive app requiring turning my phone off and turn it back on…. Based on my experience (use basic functions only) the app is the poorest quality software I have encountered. ### 1/5 — So far, the app and the system are very clunky and dated *2023-09-29, version 6.33.2* Wouldn’t recommend ### 1/5 — Absolute trash *2023-08-26, version 6.33.2* Constant issues with the app. The worst is when you set alarm through the app, but it says it timed out. However, it’s actually armed the system. The status never updates in the app, and you have to disarm at the panel. Of course if you believe the app, you just set off the alarm. Countless issues with sensor detection and syncing between app and system. It’s like the app has never been QAd. ### 3/5 — Too slow *2023-07-03, version 6.27.2* This app has a very slow response time. And, that is with the top of the line communication panel available. Needs improvement. ### 2/5 — Bypass function acknowledgement broken for some time. *2023-06-19, version 6.27.2* The bypass function has been broken or significantly less functional for well over a year. It used to be that if you selected and bypassed a sensor showing as “faulted”, after the bypass was committed, the screen would update and show as “bypassed”. Now, one has no idea the bypass has taken unless you go “Back” to the status/ arm screen and only then does the system show you the selected sensor has, indeed, been bypassed. Is this just a low priority on you items that need to be fixed or are you unaware it has been broken so long? Previously I had asked if you could offer an option to use some of the wasted real estate on the pages to increase the command font sizes. Has that fallen on deaf ears? I like what this app does, but it is wanting. ### 1/5 — STOP ASKING ME IF I WANT TO OPT IN TO your MARKETING *2023-04-25, version 6.26.3* Stop asking me if I want to opt in to your marketing. I am a customer already. But if I have to keep saying no you’ll lose me ## Most critical reviews (10 lowest-rated) ### 1/5 — Go with someone else *2026-07-27, version 6.64.3* App rarely works. Alarm went off and husband said he was just testing it and they said ok and hung up. They didn’t ask the password, nothing. Could’ve been a burglar. ### 1/5 — Upgraded technology *2026-07-21, version 6.64.3* I have been a client of Bay Alarm for decades. And you all failed to upgrade my technology, even though I pay every month for a service. I now have motion detectors that are decades, old and failing, and they are not replacing them. ### 1/5 — System isn’t reliable and customer service is poor *2026-06-28, version 6.64.2* Can’t access my system through the app and customer service isn’t helping as I asked for them to armed away my home but they didn’t do it ### 1/5 — Not productive use of users time *2026-03-17, version 6.63.1* Really Bad product. Everything from lifetime of Keyfobs to the App it is just a bad all around experience ### 1/5 — Slow Support *2026-02-19, version 6.62.2* Constant problems with the app, it doesn’t allow me to use the functions it’s supposed to. Customer service is slow to support. Tech support is also slow to support. On site support is hard to get and typically late. ### 1/5 — Terrible application. *2025-09-26, version 6.57.1* Connection problems. Rarely works properly. ### 1/5 — Just not a functional app. *2025-07-09, version 6.54.1* I only use the app very infrequently. But having to re-enter my id and password every time I try to use it just doesn’t make it user friendly. It seems the app constantly needs to be updated for bugs. So if I want to use the app I need to be prepared when I go on trips to have a physical backup PW and ID or remember to re-enter the PW before I go on trips. Either way, I need to re-enter my credentials every time I plan to use the app. Frustrating and unnecessary. ### 1/5 — Slow Support *2025-05-31, version 6.53.1* Constant problems with the app, it doesn’t allow me use the functions it’s supposed to. Customer service is slow to support. Tech support is also slow to support. On site support is hard to get and typically late. ### 1/5 — Slow *2024-10-25, version 6.45.1* Takes forever for this app to respond and continue to say there is an error. Eventually it arms the alarm. Just don’t count on it disarming your alarm and getting into your house if you have to quickly. ### 1/5 — Abysmal customer service *2024-07-18, version 6.42.2* Bay Alarm offers no post-installation service. Either you are left to figure out any issue on your own or you will be charged hefty fees to diagnose any issue. We used Bay Alarm for 8+ years and are now fed up and plan to cancel our subscription. ## Most praised reviews (10 highest-rated) ### 5/5 — Protected *2026-07-12, version 6.64.2* This system is very useful and easy to use. I love that I can operate it from anywhere in the world. The response is fast and makes you and your family feel safe ### 5/5 — BAY *2025-11-11, version 6.57.1* Why does the BAY logo look like a swastika ? I see the founders are German ? Asking for a friend. ### 5/5 — Unable to access the panel away from home *2024-11-17, version 6.46.1* We’ve been Bay customers for almost 10 years. We are overseas and received a low battery alert but are UNABLE to bypass that device. What good is the app if we cannot manage my system away from the home? ### 5/5 — Bad app. *2024-10-16, version 6.45.1* This app has been very temperamental. Sometimes it works great other times I can’t get through to put my passcode in. ### 5/5 — Poor service *2024-05-27, version 6.39.2* My camera has been out of service for sometime, the last person that came to fix it, tried two new ones, would not work, he thinks it is something with the manufacture, prior to that I called about needed repairs the person I spoke to said she no record that I even had a camera, I asked for a supervisor she they have a lot and don’t want their numbers given out. I don’t like to pay for something I’m not getting, but it doesn’t seem to bother bay alarm ### 5/5 — Thank you *2023-01-31, version 6.23.1* Bay Alarm is on the ball 24 hours a day helps me sleep better every night What are you waiting for ### 5/5 — Bay Alarm is The Best Security Company *2023-01-10, version 6.23.1* I have had Bay Alarm for nine years now. They are quick to respond to both fire and security issues. What I love most is Bay Alarm’s technician, Howard. He is so incredibly knowledgeable and professional. He goes above and beyond to resolve an issue. ### 5/5 — Bay Alarm is the VERY BEST Alarm Company *2022-12-26, version 6.22.1* Bay Alarm has been in business in the Bay Area since I was born in 1946, and I just turned 75! Every Police Officer in Oakland knows that Bay Alarm has fewer false alarms then any other alarm company, and almost every “bad guy” avoids breaking into a business protected by Bay Alarm. To a bad guy, any business or residence protected by Bay Alarm is just too much of a risk of being sent back to prison! Worth every penny! I keep it on even in the daytime when I’m home, and particularly at night while I’m sleeping. I feel much more safe as a result. Of course I I keep it on when I leave my home for any length of time as soon as I leave every time. As they advertise, “What have you got to lose?” I personally have too much to lose, particularly my life and my family's lives! ### 5/5 — Upgraded Service *2022-09-16, version 6.19.1* My Bay Alarm was updated today by your service person Juan. Juan was AMAZING! He was on time, friendly, helpful and patient. Juan made the entire installation delightful. Thank you Bay Alarm and especially to Juan. ### 5/5 — Long range radio te ouble signals. *2021-12-03, version 6.12.1* Ever since the 3G went away we get long range radio trouble signal. From what I understand that means I have no remote management of the system. I wonder if it also means if the alarm goes off there isn't any notification sent to Bay Alarm monitoring. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*