# Bay Alarm Medical — user reviews > 36 indexed App Store user reviews of Bay Alarm Medical by Bay Alarm Medical, LLC, rated 4.52/5 from 784 ratings. - Source: https://appshunter.io/ios/app/bay-alarm-medical/id1138252468/reviews - App overview in markdown: https://appshunter.io/ios/app/bay-alarm-medical/id1138252468.md - Rating breakdown: 5★ 563 · 4★ 70 · 3★ 36 · 2★ 17 · 1★ 41 ## What do users think of Bay Alarm Medical? Overall sentiment: negative **Pros** - 👍 Easy setup and user-friendly interface - 📞 Responsive monitoring center staff - 🛡️ Reliable SOS emergency button functionality - 💰 Affordable compared to alternatives - 🧠 Peace of mind for caregivers - 📱 Helpful for tracking family member location **Cons** - 🐛 Frequent app crashes and launch failures - 📍 GPS tracking unreliable and inaccurate - 🔔 Notification system inadequate (email-only, not push) - 📅 Date and time display errors that cannot be corrected - ⚠️ False fall detection alarms triggered by minor movements - 🔘 Emergency button too sensitive, easily triggered accidentally - 🔋 Poor battery life and connectivity issues - 📊 Activity tracking shows inaccurate step counts - 🐌 Slow location refresh rate - 🔊 Poor audio quality on device speaker - 💳 Payment processing failures - 🔄 Recent app updates broke functionality **Commonly reported bugs** - App will not launch or open after recent updates - App crashes on startup frequently - Date/time fields display incorrect dates and cannot be changed - GPS location shows completely wrong locations (e.g., Pacific Ocean) - Activity tracking displays zero steps despite user movement - Credit card payment processing non-functional - Emergency plan update feature returns error messages - Password reset emails not received - App not recognizing login credentials - Location history feature missing or non-functional - Fall detection triggers on minor vibrations **Most requested features** - Push notifications for emergencies and alerts - Real-time alerts for battery level, device activation, and movement - SMS/text message alerts instead of email - Location history and mapping feature - Improved GPS accuracy - Better fall detection algorithm to reduce false positives - Ability to edit and update emergency contact information within app - Alert settings for various events (low battery, on the move, etc.) ## Newest reviews (12 of 36) ### 2/5 — Too many false alarms *2026-03-12, version 3.0.23* I get fall detected messages when I shake the last few drops out of a soda can. Annoying but not a serious problem. Yesterday I was sitting quietly in a meeting of about 75 people when unit started flashing. I couldn’t run for the exit so I had to convince AI and then a human that there wasn’t a problem. I can stop wearing unit to meetings, but that opens up more possible errors. ### 3/5 — Could be better *2025-12-25, version 3.0.20* The app is helpful in being able to see where my mom is. However, the user should get an alert to their phone from the app if the person uses the emergency button or has a fall (if fall detection is part of the service). Only getting alerts on the form of email type messages that have to be read is useless and not helpful in the case of an emergency. ### 2/5 — Wrong date, can’t change! *2025-12-19, version 3.0.20* The date on this app is reading 11/17/2025, and unable to change even if deleting the app, then downloading it again! Please fix! ### 2/5 — Wrong date, can’t change! *2025-11-21, version 3.0.19* The date on this app is reading 11/17/2025, and unable to change even if deleting the app, then downloading it again! Please fix! ### 3/5 — No Push Notification *2025-05-31, version 3.0.14* App has a notification section under setting. This is very misleading. It turned on ‘Get Emergency SOS Alerts’ but this is not a push notification. Apparently if the call center sees the call as an emergency they will call. This is just redundant since there is already a call list. It would be helpful if there was push notification any time the device is activated in real time. ### 3/5 — Unreliable Connectivity *2024-07-30, version 3.0.8* I’m Very concerned if I’m traveling and not near or unable to charger/charge the device is useless . I’m contemplating ending my subscription .🥲🤷🏾‍♂️ ### 2/5 — Crashes at startup all the time. *2024-07-02, version 3.0.7* Sometimes a reboot of phone gets it going. Other times have had to delete and reinstall. ### 3/5 — App won’t open *2024-07-01, version 3.0.7* Since most recent updates, the app won’t open. I have deleted it and downloaded again but it just shows an icon. Nothing there. Previously it was great so I could keep eye on family member ### 2/5 — Service is good, app is not *2024-06-22, version 3.0.7* App crashes on launch every other time I go to use it. Seems like it hasn't been thoroughly tested on latest iOS. My other family members have the same issue. ### 1/5 — Update Broke App! *2024-06-19, version 3.0.7* Todays update prevents App from launching! Need to fix ASAP as we use the App to monitor loved ones devices! ### 1/5 — Zero stars *2024-03-15, version 3.0.4* Avoid at all costs….. ### 1/5 — Grade D *2024-01-25, version 3.0.3* Seriously .... advertise for tracking and not update new users it doesn't work before purchase. Obviously it's been awhile since it's even worked by reading reviews. This is not difficult to implement, what's the deal. Also speaking to Tech support whose English is poor. Not recommended !! The SOS portion works, I'll give the company that but Bay Area Medical not transparent to its customers base !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong dates, times, can’t change, plus! *2026-01-06, version 3.0.20* The dates and times on this app are never correct! Undependable for people in need. ### 1/5 — NOOOO! *2025-12-03, version 3.0.20* You just updated this app and now I am unable to track my mom!!!! I am not a happy camper!!! ### 1/5 — Too sensitive *2025-10-30, version 3.0.16* Your button cannot be worn on belt. Any SLIGHT touch by ACCIDENT sounds out the alarm Bill Stecklow ### 1/5 — Terribly behind the times *2025-10-23, version 3.0.16* This technology and app seem like they from 2008. Notification system is pointless —-which is absolutely crazy considering the urgency required for a person’s physical safety. Unbelievable really. ### 1/5 — Unsatisfied *2025-05-16, version 3.0.12* Refresh rate is slow or days behind. Show Location history is poor, again spotty results ### 1/5 — GPS tracking *2025-03-30, version 3.0.10* Hardly ever works ### 1/5 — Don’t like new app *2024-12-20, version 3.0.9* Since changing to the new app, it is not as good. The old app offered mapping so I could see where she had been. This one half the time shows zero steps when she’s been up moving around. I appears she hasn’t moved but she had. This is a big zero because I need to know she’s up and ok ### 1/5 — App is not functional *2024-11-16, version 3.0.8* I tried to enter my credit card information into the app and it would not work. I checked the numbers checked the code on the back checked the expiration date. Everything was perfect. Tried to pay off some invoices and the app doesn’t work. Really frustrating because it’s a Saturday and I just wanna get this done. ### 1/5 — Glitchy amateurish app and product *2024-09-08, version 3.0.8* Cheap speaker in command unit from the 70’s makes it difficult for an elderly person to understand commands. Command unit is only place to hear and respond. App is not ready for use which is critical to this product actually helping save a life. Instructions and setup very poor. ### 1/5 — 3.0.7 Will not launch *2024-06-20, version 3.0.7* Latest version (3.0.7) of this app is broke and will no longer launch on my phone. Please fix ASAP ## Most praised reviews (10 highest-rated) ### 5/5 — Great notifications from mobile site *2026-07-19, version 3.0.25* I’ve had several emergency companies. Bay Alarm Medical is the best for this old man! ### 5/5 — GREAT SYSTEM *2025-01-28, version 3.0.9* Got this for my Dad. Very easy to set up and use. ### 5/5 — Test alert *2024-08-24, version 3.0.8* I was nervous making a test call but the operator on the other end was very helpful and verified we were the people on the account. ### 5/5 — Matteo is great! *2024-08-06, version 3.0.8* Great working with Matteo to get my mom set up! ### 5/5 — Xaz FX *2024-07-15, version 3.0.8* LpPPPLLIOILiocoiooosooo:000 ### 5/5 — Love this product! *2024-07-14, version 3.0.8* Have used this many times with great success! The paramedics are called after you push the wearable button if they are not able to teach you! ### 5/5 — Help for my dad *2024-06-19, version 3.0.7* What a wonderful way to insure the safety of those who need help. A firm piece of mind for all involved ### 4/5 — Good. Suggestions *2024-05-12, version 3.0.6* See previous review about alerts for battery, etc. Alerts should come by text or push. Email too slow and don’t check very often. ### 4/5 — Caregiver App Works Well *2023-03-14, version 2.1* I’m monitoring a family member’s SOS device & it is working well. However, it would be helpful if there were alert settings—on the move, low battery, for example. I also use the FI & Whistle devices for my pets & alerts are an essential part of those apps. I shouldn’t have to check the battery level or check the location manually in the app at random to make sure things are ok. Alerts should tell me if I need to check it. Overall, a good service—less expensive than an Apple Watch with cellular service, and also an advantage because Bay Medical has information on the client wearing the device so they can facilitate emergency services if needed, and the battery only needs to be charged every few days. ### 4/5 — Works good *2020-07-14, version 1.4* This app is only for tracking and costs 5.00 month it has nothing to do with the actual service besides tracking . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*