# bbdaily — user reviews > 132 indexed App Store user reviews of bbdaily by BigBasket.com, rated 3.80/5 from 392 ratings. - Source: https://appshunter.io/ios/app/bbdaily/id1148331468/reviews - App overview in markdown: https://appshunter.io/ios/app/bbdaily/id1148331468.md - Rating breakdown: 5★ 217 · 4★ 52 · 3★ 23 · 2★ 18 · 1★ 82 ## What do users think of bbdaily? Overall sentiment: negative **Pros** - 🚀 Early morning delivery convenience - 👍 User-friendly app interface - 💳 Easy refund process - 🥬 Fresh produce quality - 📦 Wide product variety - ⏰ Quick order placement before 10pm cutoff - 🎯 Subscription customization options - 🏢 Trusted Tata brand backing **Cons** - 😞 Frequent non-delivery of ordered items - 💰 Money deducted despite items not delivered - 📱 App crashes and freezes regularly - 🚫 Poor customer support responsiveness - 🐛 Delivery status marked delivered without actual delivery - 📍 Address and location update issues - ⏸️ Subscription pause feature not working correctly - 🔄 Inconsistent order modifications not reflecting - 💸 Overpriced items compared to market rates - 📦 Incomplete orders with missing items - 🚚 Delayed deliveries beyond promised time - 🎁 Unfulfilled promotional offers and schemes - 📞 Unresponsive phone support and chat - 🔐 Wallet recharge issues and money disappearing - 🌍 Service unavailable in many locations - 📊 Data inconsistency between app and website - 👤 Fraudulent sales representatives making false promises - 🧾 Non-transparent billing and poor bill layout - 🚚 Rude and careless delivery personnel - ⚠️ Out of stock items still shown as available **Commonly reported bugs** - App not working on iPad and older iOS versions - Subscription page not displaying active subscriptions - Search and item details feature stopped working - Homepage unavailable for extended periods - Help section loading indefinitely - OTP authentication failures - Continuous 'something went wrong' error messages - Address selection dropdown not functioning - Recharge page loading indefinitely - Chat support not responding or closing abruptly - Wallet balance not updating after recharge - Order quantity automatically changing - Pause subscription not working despite confirmation - Items showing as delivered but not actually delivered - App syncing issues between web and mobile - Service location map showing incorrect areas - Cart resetting during checkout - Data inconsistency between app versions on different devices **Most requested features** - Live delivery tracking with delivery partner location - Extended order cutoff time until 11pm or 12am - Real-time product availability notifications - Ability to customize orders for specific days - Monthly delivery planning feature - Picture attachment option for complaints - Proper feedback form instead of chat-only support - Apple Watch app support - Multiple saved shopping lists - Detailed product information display - Minimum weight customization options - Delivery confirmation with photos - Better pause subscription UI with clear notifications - Automatic refund without manual follow-up - Call confirmation before delivery - Product availability check before accepting orders ## Newest reviews (16 of 132) ### 3/5 — Delivery of products *2024-07-07* The delivery is irregular in recent times. U have not given option in help to inform our grievances except to identify Ur options, some times Ut organisation is not understanding our grievances. For example to day total delivery of milk is not received, there is no option to inform, but there is one option to identify i.e., ALL/FEW Product is not delivered, when I identified it, no correct information is provided, but Ur organisation has stated that, refund is made for one product, and not informed about supply of products. Pl. set the system to inform our grievances. Arrange to deliver today products or otherwise inform to fetch the products locally as time is moving & we won’t get locally. Pl. respond quickly. **Developer response:** We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you. ### 2/5 — Inconsistent & unreliable *2023-08-02, version 6.2.5* I have been using BB Daily for a year and a half. It started out with freebies to lure customers post which they added a Re 4 delivery charge for milk. So it’s 44 rupees for a litre of milk every morning. They say add a grocery item to make it free delivery. The irony! On days when I order items besides just milk, I have no guarantee that it will be delivered. The app says item delivered, but it isn’t! I make at least three calls a week to complain of the same. Why take an order if you don’t have the item in stock!!! Recently, I had ordered a cake mix for a family member’s birthday. And guess what? It wasn’t delivered! And Rs 325 deducted from my order because as usual it said delivered but wasn’t! Faces the same issue today with veggies. Verdict? Unreliable and inconsistent with big promises. ### 3/5 — Not satisfactory *2023-07-29, version 6.2.5* Sir, The home page is not available for the past three days But the orders wallet and complaint side is ok I mentioned this yesterday told me to send a snap. I don’t know how to snap it while writing In spite of that I sent a snap. So far it is not rectified So what to do God bless you all Have a good day. Mrs. Prema Sampath Kumar ### 1/5 — Fraud App *2023-07-16, version 6.2.4* I downloaded the app upon the request of a service personnel in chennai. I was told to place few items on daily subscriptions and these items would be every 6th day free of cost delivered. I added milk for the same and placed few vegetable orders for delivery. The next morning I dint receive milk and 4 items were shown to be delivered in app and couple of items were shown as already delivered. But I had more than 4 items missing from the delivered list. I went back to raise a complaint , as usual the app hangs and we can’t use the help option or contact us option.. I tried multiple times nothing worked. Now yesterday I was asked to load 1000/- now my wallet balance is 99/- My money is gone , my items are missing, my order is not fully delivered, I can’t raise a complaint either, and the service personnel has not left me his details either. Please don’t download this app. Fraud app . I would not even give a star. ### 1/5 — App is not working *2023-07-09, version 6.2.4* For any location of Pune it say not serviceable to this location in the map. ### 1/5 — Customer service not good at all. *2023-07-07, version 6.2.4* I raised IT issue several time that in subscription page no active subscription is showing from so many days. And therefore I am not able to modify my subscription. Whenever I raised the complaint they said send the screenshot and we have escalated the issue. It has been over a month now but no resolution provided. Also I raised complaint that for milk delivery they send small 7-8 year boys and they always do mistakes in delivery. Sometimes throw packets outside and therefore packets rupture and milk spills all over the floor outside the gate. Sometimes they deliver less packets. Sometimes not at all delivers. For this also they say we have escalated the issue. Every time BBDAILY customer service says they have escalated the issue but nothing is improving. I have to think about some other options now. ### 1/5 — Horribly maintained, Subscription screen stops working randomly *2023-06-21, version 6.2.4* Identified that suddenly your list of subscriptions don’t appear any more and you need to contact Helpdesk to modify, pause or cancel it. What a pain! ### 1/5 — Stealing money from customers by doing false advertising *2023-06-21* Few days back one of the salesman from bbdaily came with advertisement to my door that we will be getting 6 packets of paneer and 3 packets of milk free if we recharge our wallet with 1000rs on that day and it was a limited time offer. Thinking the offer was looking really good to have, i recharged immediately in front of him. I subscribed to milky mist paneer and akshaykalpa paneer on his directions in front of him only. He clearly mentioned this several times that i wont have to pay anything for the first 6 packets of paneer and first 3 packets of milk in the subscription and can close the subscription later if required once the benefit is recieved. Next Saturday when the packet of paneer came to my place, i was shocked to see the same MRP amount for paneer and milk getting debited from my bb daily wallet. On calling the customer care, they directed me to t&c page of the app, where is was mentioned that, every 6th packet of paneer and every 3rd packet of milk that we buy is free and not the whole thing, and rest of the deliveries will be paid by MRP of that product. I still have the pamphlet where the same offer is advertised in a way, that the customer will think something else. This is theft of money by falsely advertising and giving wrong claims… i am deeply appalled and shocked to have met with such incident from bb daily. PLEASE DONT INSTALL BB DAILY AT ALL OR EVEN RECHARGE YOUR WALLET under the impression of getting this offer!! **Developer response:** We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you. ### 1/5 — Fraud company and worst customer care *2023-06-14* They customer care executive called me for offer pay 5000 and you will get 5800, He had all the my info regarding mobile number, email, transaction and asked OTP so we provided it. After providing Otp they recharged in my wallet and asked to pay in UIP. After I knowing that he is fraud I called 20 time to don’t take any request for refund amount without my registered email or mobile. But they took the request from unknown sources on 29th may 9 am they transferred the amount at 10 am. I am surprised I am not getting email or called while taking request or transferring money. I was socked, they don’t have any system to logout from all they devices. I asked many questions to customers care but didn’t get any answers. They denied the refund even if they did all the mistakes. I am a different person and I never give up whenever I am right and if I will not file complaint then who will file complaint against this type of fraud company. Waiting for your answer Team 1. Why you are not sending any email or call while taking requests from an unknown source? 2. Why you took the request even though I informed you around 20 times on call "Don't take any request without my register email or phone number" 3. Why you were not able to log out of the session from all the devices immediately? 4. Why you didn't call me before transferring the amount (This is your process) **Developer response:** This is definitely not the kind of experience we want you to have. Please allow us an opportunity to take a closer look at this by sharing your registered details at appsupport@bigbasket.com. We want to be sure this is addressed! ### 1/5 — Charges More than MRP!! Pathetic Customer Support!! Blatantly Violating consumer laws !! *2023-06-14, version 6.2.4* Hi, I want to highlight my concern regarding a product ( Mother Dairy’s Tadka Chaas) which is being sold higher than MRP on bb daily. The product clearly mentioned the MRP @ ₹10 but on your platform you’re selling it @ ₹12 which is clearly above MRP. By doing this you’re blatantly violating the Indian Consumer Law and cheating with your loyal customers. I am facing this issue on a daily basis. Every morning I have to contact the customer service to get my refund. It’s already been more than a week but this problem doesn’t resolve. So either you don’t want to rectify this issue ( which is entitled to malpractice) or you don’t have competent staff. Because of this I am really fed up with your service . Every single day, I have to check the price of every product and then contact the customer support for getting my refund. Because of all this trouble I am switching to another platform. ### 1/5 — Useless *2023-05-08* App help is useless. It does not allow us to enter the correct address. Consequently deliveries are going to the wrong block. When contact help on chat they keep telling us how to correct the address without actually understanding our problem. Overall a big Zero help **Developer response:** We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you. ### 2/5 — App not appropriate *2023-04-28, version 6.2.3* Prices are different on app downloaded on Samsung android and Apple phone which is not understood ### 1/5 — Can’t place order *2023-04-27, version 6.2.3* Trying for last 3 days to place order,but every time when I click “Place order” what I get is “product stock unavailability”.Tried getting help nothing worked.Frustrating ### 1/5 — Search and item details stopped working *2023-04-16* These were working features but at some time (around a couple months now) they stopped working. Don’t add new features but at least don’t break such important and obvious features. **Developer response:** Please accept our sincere apologies. Can you please contact us at appsupport@bigbasket.com so that we can have a look into this right away? ### 1/5 — Fraud by sales person *2023-04-06, version 6.2.1* I have been communicated wrong that it's 0 delivery charges ### 2/5 — Disappointing Delivery experience with milk subscription *2023-02-27, version 6.1.0* I recently subscribed for milk in bbdaily. Starting day 1, the milk was never delivered. But the status gets changed to Delivered. When I followed up with customer support, they say technical glitch. The same thing happened the next day. I escalated to Supervisor and she said it was an operational issue. This has happened for 5 consecutive days. No milk was delivered but the status changes to delivered and I had to followup with them to get it refunded. Finally I had to cancel the subscription and find another vendor. Very disappointing experience with such a big brand and very pathetic operations management and supervision. I gave 2 stars only because they have refunded every day after following up and my wallet was completely refunded to my account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Instead of goods delivered refund the money why *2024-09-17, version 6.4.1* Why it happened often. Most of the products out of stock. Y ### 1/5 — Not working in Apple iPad *2024-06-19, version 6.3.7* Not working in Apple iPad ### 1/5 — Worst *2024-02-16, version 6.3.3* Very pathetic app and service culture by bbdaily. I took their subscription for daily milk and their delivery guy kept marking as delivered without actually delivering and when i reached to their customer helpdeak again and again for refund they declined . ### 1/5 — Issue with the app *2024-02-10, version 6.3.2* Multiple times I noticed that my daily subscription are not paused when I did them. I thought it might be a mistake from my end and ignored. However, day before yesterday I paused the subscription for two days. Yesterday multiple times I checked for confirmation of pausing the subscription today (it was showing as paused and asking me to resume pausing whenever I checked) but today products were delivered. Customer support did not help as according to them it was paused for one day only instead of two days. They are not even ready to consider the possibility of bug in the app. Worst service. Note: they have asked me to check for the pause notification that I have received from them but there is no such notification I have received from them for any of the dates ### 1/5 — Poor customer service, frequent operational and technical issues *2023-11-26, version 6.2.7* I have a subscription for milk and frequently I face an issue where either the complete or partial order is not delivered and every time I receive a standard response from customer support that there was an operational issue and it will be escalated. However, nothing is fixed and these issues keep on happening. Also, I was told by customer service that my account is not registered which is funny considering the fact that I have a subscription from my account which turned out to be a technical issue at their end. The customer service is not at all interested in understanding the customer’s issue and resolving it. They just always provide standard response and close the chat without even asking the customer if the query is resolved or not. Overall really bad experience with bbdaily so far. ### 1/5 — Worst and horrible delivery system and customer service *2023-10-14, version 6.2.7* It was the worst decision of my life to add the amount in the bbdaily wallet. Every other morning i have to ask to customer care for refund for that days delivery. When i ask them to close the account and transfer the wallet amount to orig account they say you will get a confirmation call sometime in 2 days. Which you dont receive and automatically the request gets cancelled. 50% of the times they mark the product delivered but its not. That means every other delivery i have to go ask them for refund and then go out and buy milk. I’d rather just go out and buy. Instead of going through so much pain. This is the most horrible and disgusting app i have ever come through. And i used country delight as well. They have a plan. The deliveries were on time. They take a pic of delivery. Bbdaily you disgust me. ### 1/5 — Wrong items every time *2023-10-02, version 6.2.7* We have been using this app on behest of a customer service executive who came upto the door and insisted to install and use the app services. Except for the first time, every order either has missing items or wrong items with quantity lesser than ordered and hence i end up paying more. The app services are utter waste , need help section is not helpful at all, i have been waiting for it ti open from past 1hour, it is still loading. I recharged my wallet now i m regretting, once the wallet money is exhausted i m uninstalling it. Before serving people hire some staff with common sesnse who can understand what is being ordered and prepare it accordingly. And also a good IT team to look after the app, which is at present total crap when it comes to accessing help. The person who requested to install app and assured will be available for any help is disconnecting my calls. Worst service would give minus if there was an option. ### 1/5 — Extremely Disappointing Experience *2023-09-26* I must say, this application has been nothing short of a nightmare. To start with, the lack of customer support is astonishing. When issues arise, there's no one to turn to for assistance, leaving customers stranded and frustrated. One of the most glaring problems is the absence of essential features like liveries. It's astonishing how such a basic functionality can be missing. It's akin to ordering a car without wheels! Moreover, the app's performance is abysmal. It frequently fails to function correctly, often displaying bizarre messages like "no data found" when searching for common items like milk. This level of unreliability is unacceptable. Perhaps the most infuriating aspect is the app's failure to inform users about product availability. You're left in the dark, and only find out whether something is out of stock the next morning when it's too late. This lack of transparency is inexcusable. In summary, this application deserves nothing more than a zero-star rating. It's plagued by problems ranging from basic missing features to a complete lack of customer support. It's a frustrating and unreliable experience that I would strongly discourage anyone from enduring. **Developer response:** We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you. ### 1/5 — Not satisfied *2023-09-20, version 6.2.7* This app mainly is intended for daily deliveries. But it doesn’t stand up to its promise. Almost most of the times deliveries are delayed or it’s not delivered. I receive messages in the morning saying that delivery is delayed by an hour. Everyday you cannot get up and keep tracking things in the app if it will be delivered or not. Even if you contact customer support at least you will have to explain more than 2 times to more than one customer support as after some time the customer support doesn’t reply and you will need to start a new session where new guy comes in and again you will have to explain the problem. By that time only it will be already late. The experience is worst and customer support also doesn’t help most of the times. Even local apps sometimes perform better in this logistics platform. ### 1/5 — Cheating Customers blatantly *2023-08-16, version 6.2.5* BB DAILY guy came at my doorstep and he said that every fourth product would be free. I thought the scheme sounded good. I subscribed to it. The first subscription was for 4 packets of milk. The first day I forgot to delete the subscription so they delivered me 4 packets again which I never required . So I deleted my subscription of 4 packets of milk hoping that those will not be delivered again . Next morning again I had 4 packets of milk delivered at my doorstep and since we are not really milk drinkers my fridge is full with milk packets ! I called and complained and the guy at the other end says that I should have deleted the subscription before 10pm ! They had never told us this fact . Cheaters to say the least ! They are just wasting everyone’s money . Since I have already subscribed for ₹1000, I will have to finish off my subscription cos these cheaters I know will never refund any money . Big basket , soon your basket will be empty if you continue exploiting and cheating customers! Watch my word ! They ask u to pay They expect you to change orders everyday in app Even if you do they don’t change the order They continue delivering the same amount and put the blame on u Watch out!! How can anyone’s conscience allow to cheat others ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks BB Daily *2024-07-28* My experience with BB daily is great. **Developer response:** Your happiness and ease is our prime importance, we are glad to serve you. ### 5/5 — Superb and easy *2024-02-02* Easy to order or refund . Service is excellent **Developer response:** We cherish having such positivity and support from our customers. ### 5/5 — Good service *2023-07-09, version 6.2.4* Using bb daily for more than 6 months now. Excellent service, very very happy. ### 5/5 — Superb customer service standards *2023-04-13* BB under TATA has great service and customer satisfaction standards 🙏 **Developer response:** Nothing delights us more than hearing this. We are super happy that you had a great experience. ### 5/5 — Absolutely useful and in love with the app *2022-08-21* Firstly I was in a doubt to use this app because of thinking that items wont be fresh as we buy in the fruits and vegetables shop. But this app showed proved I was wrong. Whatever I want the next day, I just sit and add the items to my cart & buy it for the next day. The happy moment is when the bag it get all the time fresh and first thing in the morning without any delay or missing of any product. This is so much helpful. I am actually loving it compared to another grocery apps. So no waiting of the items or products until evening in the day time. The only concern is the time to add items can be extended till 11 pm or 12 am. Because we usually do these stuff post our office work only. So it will be more convenient if the time is little extended. Thanks bbdaily for sucha wonderful user experience. **Developer response:** Thank you for dropping by and sharing your shopping experience with us. We are satisfied when you are happy. ### 5/5 — Big basket *2022-08-05, version 5.7.5* Very good customer service,and support. ### 5/5 — OMG *2022-05-14* Most convenient and best facility for today’s times and with the TATA name, Could’nt ask for anything better. Thanks BB. **Developer response:** Thank you for the kind words. Feedback like yours motivates us to provide exemplary services. ### 5/5 — Great Service and App Information Delivered by Suraj *2022-03-06, version 5.7.2* The new app by Big Basket is great for people who do not have time to order groceries everyday. If this goes well, I will be a life-long customer for this. I also would like to appreciate the BB Daily team and especially Suraj (Full Name: Suraj Kumar Das) who walked me through the app and provided me with all the relevant information and guided me through the whole process. Not only that he even gave me his number if in case there may be an issue that I may need assistance with. This is truly the level of professionalism and customer centric approach that makes me proud of our country and our country’s work force. Thank you, Suraj. You really helped a brother out :) ### 5/5 — User friendly *2021-10-20* Very user friendly simple app.. Very easy for aged patents to use **Developer response:** It is a delight for us to see your positive review, Harshada! Thank you. ### 5/5 — Extremely happy *2021-08-01* Very happy with the app and its service. App is easy to use and navigate, only few steps needed to pay order The service that BBdaily offers is amazing and extremely helpful in pandemic time when I am looking for minimal outside interaction. All the orders are delivered regularly & timely. Highly recommend this app to everyone **Developer response:** We are glad to see your rating. Thank you for the same. For any dissatisfaction, you can write us at appsupport@bigbasket.com along with your contact details. We'll have our team look into the matter for appropriate assistance in this regard. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*