# BBK Mobile — user reviews > 27 indexed App Store user reviews of BBK Mobile by BBK, rated 3.70/5 from 220 ratings. - Source: https://appshunter.io/ios/app/bbk-mobile/id1557422819/reviews - App overview in markdown: https://appshunter.io/ios/app/bbk-mobile/id1557422819.md - Rating breakdown: 5★ 138 · 4★ 12 · 3★ 5 · 2★ 4 · 1★ 61 ## Newest reviews (12 of 27) ### 1/5 — Glitch *2024-07-08, version 2.2.4* Unable to add my card to apple pay because the page doesn’t load ### 1/5 — … *2023-08-06* Cant even log in. Says i have too many attempts. So it was temporarily closed. After an hour it’s the same. ### 1/5 — App not working *2023-01-23* Wont load the homepage to login even. Just a blank blue screen everytime i try to open it, on wifi on 5G in bahrain in saudi, same result. Nothing… Update: The bank just sent an sms text to update the app. I did, and it still doesnt work ### 1/5 — App refuses to open *2022-10-09* I have no idea if this was because of the previous update or not, but the app refuses to app on my phone now. I haven’t used it for around 3 months, but whenever I open the application the screen is blue the whole time and wouldn’t go into the login screen or anything. Disconnecting my internet shows an error page with a reload button but that doesn’t change anything. Can we get a fix for this? I can’t transfer money from my debit card at this rate. ### 1/5 — App crashes when attempting to transfer *2022-06-07* Since this “new app” came online and you are no longer able to use the old one, I am only able to log in and see my account. When attempting to make a transfer, I select the recipient and confirm, then the app crashes and closes. Every Time. It is no use if you cannot use it. ### 1/5 — Bad UX *2022-06-04* Although this is better than the old app, the UX and animations are a disaster on this app. Also, when are we getting proper 2FA? **Developer response:** Thank you for your feedback and we will raise your comments to the concerned department. The Dual-Factor Authentication is not available for the new application as the OTP method is used for logging in and setting the device. It is also implemented for other transactions and processes such as approving the beneficiaries and conducting transfers. ### 1/5 — Worst update ever! *2022-04-26* So all of a sudden the old app is changed into this piece off none sense that doesn’t let me log in. I go all the way to the bank only to be informed that GCC citizens are locked out of e-banking until NO further notice. What’s the solution, I ask? All I get back are empty stares!!!!!! Livid!!!! Worst update ever! ### 1/5 — Hamad *2022-03-26, version 1.33.1* It’s not working ### 1/5 — App fails to update *2022-03-26* Why couldn’t you just update the existing app. The new app is not working at all **Developer response:** We apologize for any inconvenience. Kindly provide us with more details regarding the issues you are facing and we will raise them to the concerned department. ### 1/5 — BBk *2022-03-24* Very slow and many times don’t work **Developer response:** We apologize for any inconvenience. Kindly provide us with more details regarding the issues you are facing and we will raise them to the concerned department. ### 1/5 — The app doesn’t work like it should *2022-03-24* The app fails to connect always. Since I’ve downloaded it yesterday and I’m always facing this error message “A communication error has occurred” ### 1/5 — App doesn’t work on iPhone 13 *2022-03-23, version 1.33.1* Very disappointed on that fact that bbk changed their app with less then a days notice, and now the new app doesn't even WORK!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse app ever *2026-07-02* It’s one of the worse apps ever **Developer response:** Good day, thank you for contacting BBK. We apologize for any inconvenience. We assure you that all your opinions are important to us and contribute to improving our services. We truly value your feedback, as every complaint and concern helps us improve our services and enhance our customers' experience. ### 1/5 — Can’t even login *2026-06-25* Literally requires doing a handstand just to login ### 1/5 — Why limited to use in Bahrain only?! *2026-04-01* Everytime i try to use this app while out of Bahrain, the app doesn’t work. Whyyy??? Its so annoying and inconvenient. Being raising this issue since years but nothing done about it. **Developer response:** Good day, thank you for contacting BBK. We apologize for any inconvenience. We assure you that all your opinions are important to us and contribute to improving our services. Kindly contact us on +97317207777 to check the issue. ### 1/5 — Not working *2025-12-25* Horrible application has not been working for several months, maybe even years. **Developer response:** Hello! Thank you for contacting BBK. Kindly contact our call center on 17207777 to check the issue you are facing, and the team will be glad to assist you. ### 1/5 — Does not work *2025-11-29, version 11.0* HSBC customer forced to transfer over, this app simply does not work. Attempted to verify CPR many times and it just refuses to do the job. ### 1/5 — Not up to expectations BBK ! *2025-09-25* Dear developers kindly look into the reason behind the app failing to start. I have to start & close the app several times until if am too lucky it will start and give the credentials page; otherwise most of the time it goes to blank blue screen only. This is very frustrating.!!! **Developer response:** Good day, thank you for contacting BBK. We assure you that all your opinions are important to us and it contributes to improving our applications ### 1/5 — برنامج سيء وبطيء *2025-09-25, version 8.2* يحتاج إلى تحديث وتطوير ### 1/5 — Me *2025-09-25, version 8.2* Zero rating ### 1/5 — Developer mode *2025-04-10* The app can’t be used while developer mode is active in the name of “security”, meanwhile account passwords are 8 numerical digits. Is this a joke? **Developer response:** Thank you for your feedback and we will raise your comments to the concerned department. The Dual-Factor Authentication is not available for the new application as the OTP method is used for logging in and setting the device. It is also implemented for other transactions and processes such as approving the beneficiaries and conducting transfers. ### 1/5 — Can’t Register, Horrible and Annoying *2025-04-07* As if the Bank employees weren’t bad enough, even their application is just as bad. I can’t even register myself on the application. I am trying to open a bank account under BBK. I’ve tried to do so but the application redirects me to a website where I have to create my ePin. And no matter whatever random set of numbers I enter, the website says it doesn’t meet the requirements. It should be easy to open a bank account but this application just makes it more difficult to do such a simple task. What’s the point of the mobile application even. As if the UI wasn’t horrible enough. **Developer response:** Good day, thank you for contacting BBK. We apologize for any inconvenience. We assure you that all your opinions are important to us and it contributes to improving our services. ## Most praised reviews (5 highest-rated) ### 5/5 — Best bank ever *2026-07-31* Highly recommended **Developer response:** Good day, thank you for contacting BBK. We truly value your feedback, and we are always committed to providing the exceptional service our customers deserve. Thank you for being a valued part of the BBK family. ### 5/5 — Long Awaited Upgrade *2022-01-28* Thank you BBK for bringing the mobile app with the long awaited upgrades. It’s much visually pleasing and easier navigation between different sections of the app. Keep it up. Excellent app and it’s working flawlessly on iOS 15.2. **Developer response:** Thank you for your much appreciated feedback. We are glad to provide the best possible experience for you and all our customers. ### 3/5 — User can’t create an account *2025-01-05* There is not a single way on earth for new users of this app to create an account. It is concerning how a bank this big can’t even create a Banking app **Developer response:** Hello, we apologize for any inconvenience; please provide us with more details in regards to the issue that you are facing. ### 3/5 — Frustrating *2022-03-22* A better user interface, but unfortunately it’s missing all my previous beneficiary transfer information for some reason and now I have to re-enter them from scratch. **Developer response:** Thank you for contacting us. Yes you would have to enter the beneficiary information again. We are glad to provide the best possible experience for you and all our customers. ### 2/5 — Total waste *2022-09-06* BBK already had a top fully functional app. Why replace it and a launch a new app that is not ready. It keeps crashing all the time. A connection issue is present all the time not to mention the previous layout of the app was more user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*