# BBP Admin Mobile — user reviews

> 13 indexed App Store user reviews of BBP Admin Mobile by BETTER BUSINESS PLANNING, INC, rated 4.60/5 from 476 ratings.

- Source: https://appshunter.io/ios/app/bbp-admin-mobile/id589808276/reviews
- App overview in markdown: https://appshunter.io/ios/app/bbp-admin-mobile/id589808276.md
- Rating breakdown: 5★ 400 · 4★ 26 · 3★ 14 · 2★ 9 · 1★ 27

## Most critical reviews (10 lowest-rated)

### 1/5 — Fix login frequency

*2019-06-29*

Please do not ask for login every time user switches back from another app. Even my banking apps don’t do that.

### 1/5 — Doesn’t work

*2018-09-23*

After working just fine for 9 months, the app won’t let me login.  Keeps asking me to update to the latest version, but I’m using the lastest version.  Uninstalled and reinstalled twice with no success.

### 1/5 — Update doesn’t work...FRUSTRATING

*2018-09-20*

As usual whenever there is an update it NEVER works. It continues to tell me to update when the app has been updated (supposedly) and I can’t get past that screen to log in. Frustrating

### 1/5 — App is great...when it works

*2018-09-15*

The app is very functional when it works, but has been recently demanding I make an update when NONE is available. Now it simply won’t open.

### 2/5 — Barely Functional

*2025-08-25*

The submission form doesn’t work as intended. Example: I sent several claims as HRA items, and they were all changed to FSA despite confirming the contrary.
The app also has issues with actually loading and finishing the login process.

### 2/5 — Difficult To Navigate

*2022-09-29*

It appears not all features are available on the mobile app.  Nowhere can I find a link for forms as stated in the FAQ.

### 2/5 — Frustrating

*2018-07-24*

I went through the tortuous experience of trying to submit a claim through the app. My first frustration was that there was no  information on what needed to be submitted for a valid claim. Second, the “comments” line apparently had no way to be accessed or to enter a comment. Third, the only type of file it would allow me to attach was a photo, so the PDFs I had carefully created had to be changed to photos. Fourth, when I moved to other apps to do this, and returned to the BBP app, I had to re-log in and the claim I had begun was lost and had to be started from scratch. Fifth, my claim was rejected which brings me back to the initial frustration, that there wasn’t information on what should have been submitted.

### 3/5 — Can’t link my insurance on

*2025-07-18*

The app doesn’t list my insurance plan so I can’t link it.

### 4/5 — Good

*2026-01-01*

I like that I can view my pin, I normally use my card online. It would be nice to be able to change the default pin. Even if it required a verification step.

### 4/5 — Great app

*2017-02-16*

If you are like me & like to keep track if things like this it's great!

## Most praised reviews (3 highest-rated)

### 5/5 — Not user friendly

*2024-03-05*

I’ve had this benefit plan for 6years and I have had nothing but difficulty. The right hand has no idea what the left hand is doing. If I wasn’t diligent about getting my reimbursement the claims would have never been paid. Some of the claims I have had to resubmit up to three times to get them paid. Very frustrating!!!

### 5/5 — Adding funds challenge

*2021-01-09*

I am having a hard time adding an account to be able to add funds. The app is not intuitive and is difficult to navigate. My account does not show 2020 even though it does show my 2020 activity.

### 5/5 — Great App

*2017-02-19*

I love being able to track my account with an app!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*