# BC Family — user reviews > 33 indexed App Store user reviews of BC Family by Beacon Mobility Corp., rated 4.10/5 from 739 ratings. - Source: https://appshunter.io/ios/app/bc-family/id6503454843/reviews - App overview in markdown: https://appshunter.io/ios/app/bc-family/id6503454843.md - Rating breakdown: 5★ 526 · 4★ 42 · 3★ 33 · 2★ 29 · 1★ 109 ## Newest reviews (12 of 33) ### 2/5 — Locates bus but annoys constantly *2026-03-03* It checks the box for bus location, but the annoying bugs make it clear this isn’t a business priority. My guess is that they had an intern or family member develop the app. They may fix the bugs this coming summer depending on availability and skill gains of the intern. **Developer response:** We are sorry about this experience. In regard to the bugs, we encourage you to reach out to our team at beaconconnect@gobeacon.com. We would like to hear about them in more detail so we can do our best to improve the experience of our users. Thank you very much for the feedback. ### 2/5 — Ok Bus App *2026-01-27* App has less downtime than others. I really wish it had bus location timestamps. It is an important piece of data to tell if tool is accurate. Also, UI has wasted space and constantly zooms out as app refreshes. Lastly, AM window closes too early on two hour delays and you can no longer see the bus. That may be a district setup thing though. **Developer response:** Thank you for your thoughtful feedback. We appreciate your suggestions on timestamps, map behavior, and delayed‑schedule visibility. We’re reviewing each of these areas and working toward improvements that make tracking more accurate and consistent for families. We’d also love to hear more of your ideas as we work on these enhancements. If you’re open to sharing additional details or feedback, please reach out to us at beaconconnect@gobeacon.com—your insights genuinely help guide our improvements. ### 2/5 — Needs audible notifications *2026-01-07* Recent updates have improved reliability, but still misses notifications occasionally. Needs an audio notification so I don’t have to keep checking the app (I use an Alexa reminder to check the app). Changes/delays to the bus route should come via push notification too. Overall, it gets the job done. **Developer response:** Thanks for the feedback. We’re glad to hear the app is getting the job done and that reliability has improved. Audio notifications and push alerts are currently available, and missing notifications isn’t the experience we want for our riders. Please reach out to our support team at beaconconnect@gobeacon.com so we can help troubleshoot this and make sure notifications are working as expected. We appreciate you taking the time to share your experience. ### 3/5 — Glitchy but gets the job done *2025-12-03* The main purpose, to see where the bus is and how soon it will be here, works great. That’s the important thing. However, it’s a bit annoying that it has you set a home zone only to have the map center on a spot nowhere near my set home zone. And worse, I move it to my home area, only to have it recenter every time the bus moves. And naturally it’s also not centering anywhere near where the bus is either. Makes no sense and is really annoying. But at least it works for the main goal. **Developer response:** Thank you for your feedback! We’re glad to hear the main feature—tracking the bus and its arrival time—is working well for you. We understand how frustrating it can be when the map doesn’t stay centered where you expect. We’re actively working on improving this experience. In an upcoming update, we’ll make sure zooming and centering behave more intuitively, so your home, school, or custom locations remain clearly marked and the map stays focused where you want it. If you have any additional feedback or suggestions, please email us at beaconconnect@gobeacon.com. Your input helps us make the app better for everyone! ### 3/5 — So promising, but some disappointments *2025-11-07* Our school district bus service changed this year and started using this app. I like it for the most part. Most days we get notified when the bus enters the zones I’ve indicated, though notifications are spotty. For example sometimes notifications fail when the bus doesn’t appear on the app. That make sense because the servers are not updating. But other times I am in the app and can see the bus, but never got a notification. One of the biggest frustrations is in the apps UI. I see the bus doesn’t appear so I zoom in to follow it. Every 10-15 seconds the map zooms back out. There is no way to keep it zoomed in. This must have happened when they released a recent update because this was not an issue at first. Overall it’s ok and better than the old way of just waiting. But the system is not perfect and the user interface has some bugs. **Developer response:** Thank you for sharing your feedback. Regarding bus being in the zone, but not getting notifications, we only notify if bus comes into zone within the route times. So, we don't send erroneous notification if bus is in the zone area outside of route times for some reason. We understand that it is very frustrating when it zoom out. The current default zoom was originally designed to protect privacy in cases where buses make door-to-door stops, but we recognize this approach isn’t ideal for routes that transport students from pool stops. Our team is actively reviewing enhancements to keep the map focused on the bus without unnecessary resets. We’d also love to connect with you to gather additional feedback and ideas to improve the app. If you’re interested, please email us at beaconconnect@gobeacon.com so we can schedule a quick call at a time that works best for you. ### 1/5 — Even worse *2025-10-24* The latest update has made this even more useless. Now the buses aren’t showing up at all. **Developer response:** Sorry about this experience. It’s possible your district chose to remove the “Follow Bus” feature and allow geo notifications only. Please email us at beaconconnect@gobeacon.com and include your district name—we’ll confirm your district’s configuration and guide you on available options. ### 2/5 — Unreliable *2025-10-03* The bus is always jumping all over the place. Notifications are spotty at best. Seems like a good idea just needs more work. A lot. ### 3/5 — Great in concept, not so great in execution *2025-09-29* App crashes whenever I try to update my zones. Notifications rarely come through despite correct configuration. If an earlier bus for high school has the same ID as the later bus for your elementary school kids, the alerts, when they work, end up triggering for the earlier bus but don't reset for the later bus. A little TLC and this app would be pretty amazing. **Developer response:** We’re so sorry for the frustration and truly appreciate your feedback. We’ve recently made enhancements and updated notification windows to improve reliability. To help us troubleshoot the crashing issue, please email beaconconnect@gobeacon.com and include your district name and the phone number linked to your account so we can assist you quickly. Additionally, we’d love to connect for a few minutes to hear your ideas and feedback on how we can make the app even better ### 3/5 — Tracking confuses two buses *2025-05-13* Tracks two buses as one, flipping back and forth between the two every few seconds. Makes it hard to see exactly where one is if they are far apart. Poor object-oriented coding. **Developer response:** Hi, thank you for your feedback! Each route is designed to track one bus at a time, so we understand how this might be confusing. We're sorry for the trouble you're experiencing. To help us assist you better, could you please share more details or contact us directly at beaconconnect@gobeacon.com? We'd be happy to look into it and get things sorted for you. ### 1/5 — Where’s my bus? *2025-05-05, version 1.0.8* This app is awful. Constantly doesn’t give warnings or update location of bus. Sometimes completely erases the bus information that I am following. ### 1/5 — Doesn’t work *2025-02-11, version 1.0.8* Can’t even send a verification code to a phone to sign up. ### 3/5 — Problems with real time updates *2024-10-24* Does not accurately update location of buses. Sometimes does not show that the buses are near my home until after the buses have already been and gone several minutes later or hours later. **Developer response:** Sorry about the issues you are experiencing. If you can provide more details, we can help dig into it and resolve the issue. Please contact me at 817-484-7207 or email to beaconconnect@gobeacon.com. In general, we are working on new features which will allow you to make the zone, bigger or shorter, and also choosing the time window that you would like notifications to come. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-08-26* Barely ever shows correct location and usually just gets stuck showing the bus’ garage location. There’s no way to change home address once initially set. **Developer response:** Hello, thank you for your feedback. We'd like the opportunity to look into these concerns further and assist you. Please contact us at beaconconnect@gobeacon.com with additional details, and our team will be happy to help. ### 1/5 — Not very good *2026-07-27* Not very accurate takes a long time to load the next routes if you have multiple buses also shows them far and days within home area **Developer response:** We apologize for the loading times. Our team is working to try and improve customer experience. We understand the importance of having a reliable application and are taking strides to provide the best. Please reach out to us at beaconconnect@gobeacon.com so we can assist you directly and inquire more about this feedback. Thank you for sharing. ### 1/5 — Tracker rarely works *2026-04-15, version 1.0.14* The tracker rarely works when needed. Sometimes it will work for a minute then the bus icon disappears from the map leaving the app useless. ### 1/5 — Horribly app *2026-04-01, version 1.0.14* Can’t even see where the bus actually is, constantly refreshing screens zooms out. Only allowed a radius. ### 1/5 — Not like a GPS *2026-02-26, version 1.0.14* The radius is too large to pinpoint exactly where the bus is located on the map ### 1/5 — On and off *2026-02-10, version 1.0.14* One day work one day doesn’t. How can you trust an app if they don’t work consistently. I don’t know why school spend tons of money for this garbage. ### 1/5 — Buses *2026-01-28, version 1.0.13* You can’t change the time to see where the bus is when it is running late ### 1/5 — Useless app *2025-11-19* Showing me notification that the bus is within Abbot Lawrence Academy while it is still stuck in route 495, my child is waiting more than 40 minutes in this cold weather. **Developer response:** We sincerely apologize for the inaccurate notification and the delay it caused. We understand how important timely updates are, especially in cold weather. Please reach out to us at beaconconnect@gobeacon.com so we can assist you directly. Thank you for sharing your feedback ### 1/5 — Seemingly Worse and Worse *2025-11-19* The latest update has made this even more useless. Now the buses aren’t showing up at all. Notifications only appear if the app is open. If a bus does appear it always jumping from one spot to another. **Developer response:** Sorry about this experience. It’s possible your district chose to remove the “Follow Bus” feature and allow geo notifications only. Please email us at beaconconnect@gobeacon.com and include your district name—we’ll confirm your district’s configuration and guide you on available options. ### 1/5 — Unpleasant app *2025-10-24* Why is the default map view of bus location zoomed extremely far out to show nearly the entire city? And why does the app reset to this useless zoomed out view whenever the bus moves? I’m begging developers to use their own apps. **Developer response:** Thank you for sharing your feedback. We understand how frustrating the zoom behavior can be. The current default zoom was originally designed to protect privacy in cases where buses make door-to-door stops, but we recognize this approach isn’t ideal for routes that transport students from pool stops. Our team is actively reviewing enhancements to keep the map focused on the bus without unnecessary resets. We’d also love to connect with you to gather additional feedback and ideas to improve the app. If you’re interested, please email us at beaconconnect@gobeacon.com so we can schedule a quick call at a time that works best for you. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-04-14* It actually really helps my child knowing her buses near and it’s really sweet and I think you should get it because it helps your child know where her buses is and this bus company is really good **Developer response:** Thank you so much for sharing this! We’re thrilled to hear Beacon Connect has made a difference for your family. If you have any ideas to make the app even better, feel free to email us at beaconconnect@gobeacon.com. ### 5/5 — So helpful! *2025-11-19* We struggled knowing when the bus was coming to our stop, and hated to see my kids waiting for the bus out in the cold. This app is a game changer **Developer response:** Thank you so much for sharing this! We’re thrilled to hear Beacon Connect has made a difference for your family. If you have any ideas to make the app even better, feel free to email us at beaconconnect@gobeacon.com. ### 5/5 — Very accurate *2025-10-23* Nice to be able to time it when the kids need to walk up to the bus or get home. Working really well. **Developer response:** Thank you for sharing this! We’re thrilled to hear the app is helping you time things perfectly for your students. Your feedback means a lot and motivates us to keep improving. If you ever have suggestions or need assistance, feel free to reach out at beaconconnect@gobeacon.com. ### 5/5 — Great App *2025-03-20* I’ve used 2 other apps to follow my kiddos and this one is by far the most accurate for where the bus is at. **Developer response:** Thank you so much for the kind words! We're really happy to hear the app is helping you keep track of your kiddo's bus more accurately. We're always working to make sure it stays reliable for families like yours. If you ever have ideas for improvement or new features, feel free to email us at beaconconnect@gobeacon.com. We appreciate you taking the time to leave a review! ### 5/5 — Ease of use *2025-03-08* Easy to use and ability to select time slots to get notifications **Developer response:** Thanks for the great review! We're glad to hear you find the app easy to use and that the time slot notification feature is working well for you. If you have any ideas on how we can make it even better, feel free to reach out at beaconconnect@gobeacon.com. We appreciate your support! ### 5/5 — Easy to use *2024-09-13* The app has been very easy to use and the support has been great! **Developer response:** Thank you so much for the positive feedback! We're glad to hear the app has been easy to use and that our support team has been helpful. If you ever have suggestions or feedback, don’t hesitate to reach out at beaconconnect@gobeacon.com. We’re here for you! ### 5/5 — It’s a great app *2024-09-11* I love this app! It helps me keep track of my student, and I get a notification when the bus is near. It makes things so much easier and gives me peace of mind. **Developer response:** We love hearing this—thank you! We're so glad the app helps you keep track of your student and brings you peace of mind. That’s exactly what we’re aiming for. If you ever have ideas for new features or improvements, feel free to email us at beaconconnect@gobeacon.com! ### 5/5 — Works great *2024-09-10* Pretty easy use. Like the notifications feature. Good support from the Beacon team during initial days. ### 4/5 — Notifications *2026-05-07* Slow to notify and not all options show up, edit/delete buttons do not show for me. Maybe it’s not capable either my iPhone. Not sure the reason!! I also can’t edit the times for it to notify me, and I have to be in the app to get them, I don’t get alerted by text or anything, and I can’t put in my email. **Developer response:** Thanks for your feedback — we’d like to clarify this, as the edit and delete options are available but can be easy to miss at first. To edit or delete a route, please go to Settings → Buses You Follow. • Tap the pencil/notepad icon to edit • Tap the trash can icon to delete If notifications are only coming through while the app is open, please also check that notifications are enabled for the app in your iPhone’s Settings. At this time, notifications are delivered through the app and device notifications, not by text or email. We appreciate you taking the time to share your experience — feedback like this helps us improve usability and visibility of features. If you are still having problems with the app, please email us at beaconconnect@gobeacon.com. Thank you ### 4/5 — Some display bugs *2025-11-19* Auto-zooms to five-mile-wide view every time the location moves. Translucent grey double bar appears over map always. **Developer response:** Hi, thank you for your feedback! Each route is designed to track one bus at a time, so we understand how this might be confusing. We're sorry for the trouble you're experiencing. To help us assist you better, could you please share more details or contact us directly at beaconconnect@gobeacon.com? We'd be happy to look into it and get things sorted for you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*