# BC4 Agent Panel — Telephony and contact centre

> Telephony and contact centre (iPhone/iPad app by BusinessCom a.s..)

- Source: https://appshunter.io/ios/app/bc4-agent-panel/id6458532928 (this page in markdown: same URL + `.md`)
- Developer: [BusinessCom a.s.](https://appshunter.io/developer/1672624950)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 16.6 · 63 MB
- Languages: American English, Czech
- Released: 2025-05-07
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/bc4-agent-panel/id6458532928/reviews.md

## What is BC4 Agent Panel?

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre.
 
The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. 

Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. 

Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. 

The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered.

Directory displays the group's directory set with the option to direct dial or transfer.


## Version history (last 5 releases)

### 1.3.4 — 2026-03-25

New features and bug fixes

### 1.2.6 — 2025-07-29

notifications for non-queue missed calls, other fixes

### 1.2.5 — 2025-07-14

added support for local contact from the phone

### 1.2.4 — 2025-06-30

Local contacts integration

### 1.2.3 — 2025-06-23

Fixed connecting calls

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| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by BusinessCom a.s.

- [BC4 Office Panel](https://appshunter.io/ios/app/bc4-office-panel/id6475674709)

All apps by BusinessCom a.s.: https://appshunter.io/developer/1672624950

## Related topics

[bc4 agent panel](https://appshunter.io/ios/topics/bc4-agent-panel)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*