# BCAA Mobile — user reviews > 56 indexed App Store user reviews of BCAA Mobile by British Columbia Automobile Association, rated 4.69/5 from 3,148 ratings. - Source: https://appshunter.io/ios/app/bcaa-mobile/id1512496441/reviews - App overview in markdown: https://appshunter.io/ios/app/bcaa-mobile/id1512496441.md ## Newest reviews (16 of 56) ### 3/5 — Can’t load the deals *2026-03-14, version 2.3.3* Won’t load deals ### 1/5 — Website and Login *2026-03-04, version 2.3.3* Its difficult to negotiate its very buggy IMHO ### 1/5 — Tow truck Live tracker DISAPPEARED *2026-02-02, version 2.3.3* Live tracker disappeared after receiving a second text on request updated. Had to call in to get status update, very bad experience, and it’s my first time calling tow service. ### 1/5 — Why is your app not working properly *2026-01-21, version 2.3.3* Trying to renew my membership - very hard to update info payments ### 1/5 — Can’t login *2026-01-14, version 2.3.3* As of January 14, 2026 I am unable to log into the app. Where I go to enter in my email and password when I click on the box, the app does not bring up my keyboard. So I am unable to login into this mobile application because of some glitch. Please update the app so people can login again. ### 1/5 — Useless app *2026-01-14, version 2.3.3* Not working most of the time. ### 1/5 — Unacceptable *2025-12-18, version 2.3.3* My daughter had a flat tire in Langley on a weeknight at 7:45 and received a message saying someone would be there by 11:50pm. When I called CS to find out why it would take 3 hours I was told it’s been very busy lately. Sorry, excuses is not what I’m paying for. I can call a tow truck without having a useless membership. I won’t be renewing. ### 1/5 — App never works *2025-10-18, version 2.3.3* I can never access the app it always has some sort of error message ### 1/5 — Don’t work well *2025-10-18, version 2.3.3* Often crashes, clunky operation, poorly executed. I really want to like it, but it isn’t working at all, and has barely ever worked. ### 1/5 — Trashy *2025-08-27, version 2.3.2* Upsell gimmicky marketing trash, every where on this app. what did I do to my self? ### 1/5 — Error *2025-07-25, version 2.3.2* Keep getting error again and again. It works only for 5 mins after reinstalling and shows error agan ### 1/5 — Impossible to use *2025-07-19, version 2.3.2* The app won’t let me add my vehicle to request roadside assistance. It doesn’t list my pretty common car (a Mazda 5). The option to enter the car information manually doesn’t have a save or continue button, only a cancel or back button. Quite useless. ### 3/5 — Need Tracking for Drivers *2025-06-24, version 2.3.2* The service is great but it’s frustrating that the estimated time of arrival never updates even when passed the time it says they’ll arrive. Need to do it like food delivery apps where you can actually see how long it’ll take. If the drivers don’t want to be GPS’d atleast find a way to have an accurate arrival time. ### 1/5 — Terrible app *2025-05-28, version 2.3.1* Please remove confusion with card numbers ### 1/5 — Bad online app *2025-04-13, version 2.3.0* I have tried for 30 min to change my credit card info and still have not found the site!!! ### 1/5 — BCAA does not provide services they sell *2025-04-04, version 2.3.0* Be careful thinking you will get help from BCAA anywhere other than the lower mainland. They’ll happily take your money and then just tell you that you are out of luck when you call. Was told that they could swap a tire for me because it is dangerous to do when it is too cold… on day where it was -3. Also be mindful that if you cancel your account over chat they may just not do it and then try to charge your card again… ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is garbage *2026-07-31, version 2.3.7* You can’t look anything up. Every time you try to pick an option you get an error page. Nothing works. You have to go to the actual website and even then you have to really hunt for anything. Very frustrating! ### 1/5 — ? *2026-07-27, version 2.3.7* If you have BCAA travel insurance it doesnt show ### 1/5 — Useless *2026-07-15, version 2.3.7* App does not work. I deleted the app, reset my password, logged in and out, and EVERY single time it says system error and won’t let me use any functions of it at all ### 1/5 — Keep logging me out *2026-06-30, version 2.3.6* Keep logging me out. So it’s not convenient to pull up the app when I need the assistance. ### 1/5 — No updates for tow *2026-06-21, version 2.3.6* Terrible app. You can request the tow, but no information and no status updates. The app resets as if it was never requested. I was told it was three hours for a tow, just to find the driver calling me after 30 minutes asking where I was - why? Because this app is beyond useless. ### 1/5 — Terrible App *2026-05-04, version 2.3.6* So slow and often won’t load. I’m going back to the plastic card ### 1/5 — 403 Forbidden *2026-04-26, version 2.3.6* Unfortunately this app is not working properly! Keep getting the error message “403 Forbidden “ after going through the entire process of registering the card received in the mail! Even though I am a BCAA member Deleting this app now! ### 1/5 — Bug here bug there bug everywhere *2026-04-15, version 2.3.6* Fix here fix there trying to fix it here ### 1/5 — App doesn’t work *2026-04-14, version 2.3.5* I just installed an update for the app. Nothing works. How can an insurance company this big have an app that doesn’t work? Please fix the app. ### 1/5 — Can’t launch it *2026-03-31, version 2.3.3* The app installs fine but after going through the initial next screens, it will not let me pass the “get started” button ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile battery replacement *2026-05-26, version 2.3.6* Excellent service as always. Vicrom was very professional and pleasant. Thanks very much ### 5/5 — New member *2026-04-10, version 2.3.3* Today was my first day being member of BCAA I need a tow truck Driver was very helpful nice and friendly and professional Just want thank you and your organization Saeed ### 5/5 — Battery replacement. *2026-03-05, version 2.3.3* Driver 64 Victor Who is a professional and friendly to do the job well done, I’m so happy and proud to be a member with BCAA!! ### 5/5 — Great service but terrible app *2025-03-16, version 2.2.2* The app is fluid, but it doesn’t function well. Zero tracking, doesn’t update when driver is on route but they’ll text you and send you a link to follow.. where there is still no tracking. Honestly, in this day and age of tracking and app development, BCAA should be way further ahead than this ### 5/5 — Perfect *2025-01-26, version 2.2.1* Perfekt ### 5/5 — BCAA *2024-12-04, version 2.2.0* I have been a member for the past 2 years. BCAA has saved me on several occasions. the app is easy to use and service is professional with reasonable wait times. I have recommend this service to all my friends and family. Everyone on the road needs this security and piece of mind while out on the roasds. ### 5/5 — Easy to use *2024-07-29, version 2.0.2* My tire went flat and I needed to change it for my spare tire. It was very easy to do this in the app and I had someone helping me in 20 minutes. That was an amazing experience. ### 4/5 — Peace of Mind *2026-07-17, version 2.3.7* There When you really really need help Very impressed ### 4/5 — Dark Mode *2025-01-25, version 2.2.1* Good app. Needs dark mode ### 4/5 — Great App *2024-11-16, version 2.1.1* The app is really easy to use and gives you access to everything you need. The only reason it’s not a 5 star review is because every time you try and add your membership card to your wallet it’ll give you an “Error: An unexpected error occurred” message. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*