# BCBS FEP Dental — user reviews > 92 indexed App Store user reviews of BCBS FEP Dental by DeCare Dental LLC, rated 4.30/5 from 2,555 ratings. - Source: https://appshunter.io/ios/app/bcbs-fep-dental/id1533402576/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbs-fep-dental/id1533402576.md - Rating breakdown: 5★ 1,980 · 4★ 123 · 3★ 75 · 2★ 48 · 1★ 329 ## Newest reviews (17 of 92) ### 1/5 — Can’t log in *2026-02-02, version 23.0* The app requires a text message security code to sign in. The security code never arrives. Makes the app completely unusable. ### 1/5 — Don’t bother downloading! *2026-01-21, version 22.0* This app never works! So frustrating. Zero stars. ### 1/5 — No provider *2026-01-07, version 22.0* Insurance is useless if none of the providers within 50 miles accepts it ### 1/5 — Worst App Ever! *2025-12-24, version 22.0* Absolutely trash of an app. It’s pathetic. It will never let you login and it will tell you your account is locked out. The website isn’t much better. Can never login. Safari or Edge. It will make you change your password every time and the last step It will lead to a blank white screen and thats as far as you can go. Who the heck Is running this show? Children ### 1/5 — Site down *2025-12-21, version 22.0* The site is down a lot and passwords are always off ### 1/5 — Do better *2025-12-11, version 22.0* Consistent issues with the app blocking me from logging in, codes not generating to my phone, updates leading to app down time, and then logging in and features being unresponsive. This app is an embarrassment to BCBS and makes me want to change plans. ### 1/5 — Unable to log in *2025-12-02, version 22.0* The app would be fine and the 2 times I was able to get past the login it was fine but as others have stated it is insane to access as there always seems to be an error or problem logging in. I have tried deleting the app and reinstalling it and that doesn’t help either ### 1/5 — App Does Not Work! *2025-11-30, version 22.0* As the title states, this all does not work. I try to use this app to login to my account but it does not let me. It always gives me an error message. It’s a good thing I have my Insurance Card! I’m hoping the app developers can fix this app to where it’s actually useable. (My phone is new and my app is updated) ### 1/5 — Login doesn’t work *2025-11-17, version 22.0* Since update, multi factor authentication doesn’t send a login code via sms or email, nor does it call. There’s no way to login ### 1/5 — Can’t Login *2025-11-14, version 21.0* The app will not allow me to login. I get to the one time security code but it gets stuck on that screen and will not advance to where I can enter the code. ### 1/5 — Unable to login *2025-09-24, version 21.0* “Secure login” 2FA is not working, so I can’t access my account through the app. Please fix! ### 1/5 — Worst app ever!!!! *2025-09-11, version 20.0* I’ve never been able to log in to my account with this app! It won’t accept strong passwords created by apple despite meeting all requirements! It does like “password” as a password though! As a retired IT manager I can definitely say this would NEVER be acceptable as a production app! UGH!!! ### 1/5 — As terrible as the BCBS App *2025-09-08, version 20.0* I didn’t think there was an app worse than the regular BCBS App but they were able to outdo that mess with the dental version. Maybe instead of buying stock back to enrich executives and board, you could invest a teensy bit in your apps. ### 1/5 — Terrible *2025-08-27, version 20.0* Can’t even login to my account. App doesn’t work at all. ### 1/5 — Can’t log in *2025-08-12, version 19.0* I created the FEP dental account via online and returned to the app to login. It continues to tell me that I need to register as a new customer although I have already registered. App needs to be fixed, otherwise, I might as well delete it. ### 1/5 — This app barely works even by 2005 standards *2025-07-22, version 19.0* Everything about this app is difficult. Logging in is difficult. Resetting your password is difficult. Changing your password is difficult. It’s like they hired the most incompetent programmers in the world to design this. BCBS should be embarrassed their name is attached to this disaster. ### 1/5 — Waste of Space *2025-07-17, version 18.0* This app never works. For the past year I have not been able to log in on the app, the authentication step never sends my phone or email the code to sign in. I always end up being forced to go to the website. Horrible experience. 0/10, do not recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — App never loads *2026-08-10, version 26.0* I can never log in, app crashes everytime instantly. ### 1/5 — Terrible Application *2026-07-20, version 26.0* I have to “forgot password” every time this app is used, even if that is 2 minutes apart with a saved password. I am then directed to the website for account maintenance. I have to create a new password every time. Often the web page is down so I literally can’t use my insurance without calling and waiting on hold. It is frustrating to be stuck giving money to this company. The list of in-network providers in my city of 200,000 is extremely small. ### 1/5 — Doesn’t work *2026-07-03, version 25.0* App doesn’t work and when trying access information via web, that doesn’t work either. ### 1/5 — Absolutely horrible *2026-06-05, version 25.0* Never works, passwords never save it’s absolutely trash like their health and vision apps ### 1/5 — App never works *2026-05-10, version 24.0* App never works ### 1/5 — No MFA Code Sent *2026-04-15, version 24.0* I can’t log in because I can’t get it to send a MF login code to my email. It looks like it starts to send a code, then nothing ever goes through, and it doesn’t go to the next screen to enter a code. ### 1/5 — Poor *2026-03-06, version 23.0* This is one of the worst app I had 90 percent of the time is not working at all. BCBS should do something about this issue. I can’t believe that such a company would have an app like this one. They better get some programming done with this app or next year I will find me another Dental Insurance. ### 1/5 — Can’t log in ever *2026-02-20, version 23.0* What is with this the login never works! ### 1/5 — Can't even login *2026-02-13, version 23.0* The app won't even let you login. Can't even fulfill basic functionality ### 1/5 — Authentication failed *2026-02-02, version 23.0* The latest update still has the same issue logged in with password then the authentication process failed either text voice or email not working ## Most praised reviews (10 highest-rated) ### 5/5 — Great Dentist *2025-07-09, version 18.0* Always provide the best solution to basic dental care! ### 5/5 — Unable to log in *2024-08-19* This application is terrible. Half the time it doesn’t work. Now I can’t log in. Please it’s 2024, certainly you can hire a tech who can maintain the site, ### 5/5 — FEP Dental *2023-12-10* The Federal Blue Cross Dental Program has proven to be very useful to me at time when I have had some unexpected dental problems. It has allowed me to handle difficult dental problems with confidence. ### 3/5 — Bug -2 factor auth not working *2026-01-29, version 22.0* The text, phone, or email authentication are not working ### 3/5 — Whoops *2025-07-07, version 18.0* FEP Dental miscoded our “in network” family dentist as out of network which resulted in several phone calls (with significant hold times) and several personal hours trying to correct the error. Problem was finally corrected but should not have happened in the first place. ### 3/5 — Ad ID card to wallet *2022-02-16, version 2.4* You can add your ID card to Apple Wallet with your health insurance plan for FEP but not this app? Get to it. ### 3/5 — Dental card *2021-01-03, version 1.1* Please add functionality to include the member ID card for dental. This app doesn’t allow users to add any member ID information like the medical app allows. An electronic dental ID card would be extremely helpful. **Developer response:** Thank you for taking time to share your review of our mobile app. We apologize that our app did not match your expectations and your experience was less than 5-stars. Blue Cross Blue Shield FEP Dental takes into consideration every review and feedback that we come across. Later this year we will be releasing a full upgrade to our mobile app. Stay tuned for further details. ### 2/5 — App access problems *2026-05-01, version 24.0* Sometimes difficult to access the app ### 2/5 — Reimbursement is horrible *2026-04-20, version 24.0* It’s been taking me months to be reimbursed for my dental claims oversees ### 2/5 — Can’t use it *2025-01-15, version 15.0* It would be cool, if it worked. It just shuts down half the time, not saving your login credentials or info. Extremely annoying. What’s the point, if it doesn’t work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*