# BCBS Global Solutions™ — user reviews > 107 indexed App Store user reviews of BCBS Global Solutions™ by HTH Worldwide, rated 4.70/5 from 6,142 ratings. - Source: https://appshunter.io/ios/app/bcbs-global-solutions/id500753535/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbs-global-solutions/id500753535.md - Rating breakdown: 5★ 5,142 · 4★ 675 · 3★ 141 · 2★ 60 · 1★ 124 ## What do users think of BCBS Global Solutions™? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Comprehensive provider directory - 🚀 Useful medical translations - 🚀 Telehealth access - 👍 Informative news alerts - 👍 Efficient claims processing **Cons** - 🐛 Frequent login issues - 🐛 Slow app performance - 🐛 Buggy and unreliable - 🐛 Difficult to find basic information - 🐛 Confusing and unintuitive UI - 🐛 Inability to access policy details **Commonly reported bugs** - Login timeouts - Inability to register or link policies - Inconsistent behavior across web and mobile - Camera issues when submitting claims - Missing or outdated provider information **Most requested features** - Add ID card to Apple Wallet - Improve landscape mode support - Allow pasting passwords - Provide better visibility into past claims and coverage details - Streamline claims submission process ## Newest reviews (13 of 107) ### 4/5 — Easy to use. *2026-07-02, version 34.7* Easy to use. ### 4/5 — Much nicer! Great insurance. *2025-09-29* App is much improved. Still work to be done (no way to easily edit reimbursement account, some typos, a couple of odd duplication of questions on eclaim, no notifications on eclaim processing status) but a lot nicer than last version and great to see improvement. GeoBlue has been wonderful to me and my family for 4 years. Appreciate the service. ### 1/5 — Contact form broken, and they do not accept whatsapp *2025-04-29, version 25.6* Contact form never submits, and they do not accept whatsapp for calls. ### 1/5 — So bad *2025-04-22, version 25.6* Can not paste user id or password into log in screen. Can’t use a password safe easily. Can not see the password as you type. Also. I can log in on a computer but not on the app. Says invalid if or password. ### 1/5 — Horrible UI/UX *2025-03-31, version 25.6* App doesn’t seem to optimize for use as a mobile app at all. User interface is confusing and not intuitive. ### 2/5 — Difficult to Find things *2025-03-25, version 25.6* The app is okay, but things that need to be accessed, like submitting a claim, are very hard to find in the app. ### 1/5 — Access *2025-03-20, version 25.6* Very user unfriendly app.Unable to find where to renew on this app.May need to switch. ### 1/5 — Can’t create claims for family *2025-03-12, version 25.6* The app pre populates the patient field with the member’s name and the field cannot be audited to create a claim for family members. I cannot log into the website to try there because the same log in name and pw will not work from app to website. Useless! ### 1/5 — Ugh! *2025-03-09, version 25.6* Only had this app for a few days, but so far, very disappointing. The Face ID "On" setting won't retain after logout. Also the individual Notifications settings will not retain after logout. ### 1/5 — App just want to spam *2025-03-06, version 25.6* Lot of spam notifications, limited capabilities, hard to navigate, not intuitive. This is not a serious business. ### 1/5 — Unuseable *2025-02-05, version 25.4* You can’t access your policy by logging into the app. It says to link the policy and takes you to the website and there’s no place to go to connect the policy that I could find ### 2/5 — Impossible to register *2025-01-30, version 25.4* I was unable to register. It told me my certificate was invalid, but I got an email thanking me for registering. ### 1/5 — Horrible experience trying to find a provider. *2025-01-24, version 25.4* Provider search function is horrible. Showing me 100s of providers in 1 mile radius and none of them are physically available!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible usability *2026-05-30, version 34.3* I scheduled an appointment and it wouldn’t even let me into the dang appointment! What a useless app! ### 1/5 — New version is awful *2026-03-13, version 32.8* Latest update has broken the ability to photograph and upload receipts making the app a waste of bytes. ### 1/5 — No one answers *2026-02-12, version 32.4* Terrible experience. ### 1/5 — The Runaround *2026-01-24, version 32.3* Every time you call you get a new flunkie and you start over. They’re awful to deal with. The app is incomplete. Many more links needed ### 1/5 — Passwords nightmare *2025-09-30, version 31* This app will drive you crazy. Every time I log into the tele med I have to change my password. ### 1/5 — Cannot specify destination *2025-09-19, version 30.2* Very frustrating that I cannot input details for a new trip. ### 1/5 — New version is awful *2025-09-07, version 30* Recent redesign has made this app awful. It is slow. Does not fully load pages. Is harder to use. Developer needs to revert to previous version and fix the update. ### 1/5 — Poor responsiveness *2025-08-23, version 25.6* I have repeatedly contacted GeoBlue regarding my claim without resolution despite numerous contacts and phone calls. Despite being repeatedly assured that claim is in process nothing has appeared on my GeoBlue site that supports this. It has been almost 7 months since my injury and treatment and I am beyond frustrated with the denials and delay. Avoid dealing with these incompetents ### 1/5 — App is always a hassle *2025-08-14, version 25.6* Luckily I’ve never had to make a claim but every year that I renew, it doesn’t like my password, I can’t renew through the app, even though it says I can. If I click on the email link, it says password not recognized. I end up calling the company to renew. Ick. ### 1/5 — Worst app. *2025-07-28, version 25.6* Good luck getting a phone number or help through this rubbish app and company. Worst health insurance company I’ve ever been with. Never again. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy reimbursement *2026-04-04, version 32.9.1* The app makes it easy to file a claim and reimbursements come quickly. ### 5/5 — Great coverage, great service *2026-01-24, version 32.3* Excellent experience with BCBS global solutions ### 5/5 — Great App, very easy to use *2025-09-04, version 30* Great App, very easy to use ### 5/5 — ID card for Apple Wallet *2025-06-04, version 25.6* Please update the app so that ID cards can be added to the Apple wallet. ### 5/5 — Good ap *2025-05-20, version 25.6* Easy to navigate and easy to use. I like the travel and weather updates ### 5/5 — Great *2025-02-26, version 25.4* I ended up needing it last year and am thankful I got it. Upgraded to the trekker this year. Definitely worth it and great service. ### 5/5 — Mr C Turton new to Geo Blue *2025-01-27, version 25.4* Hi, New to using geo blue and find the app very easy to navigate and so pretty good Thanks you ### 5/5 — Best of the Best *2024-06-05, version 25.3* This is the best health insurance we have ever had. We have absolutely no problems with any procedures, testing, appointments, medications, dental, vision exams. I wish all insurance companies could be as great as GeoBlue! ### 5/5 — Most user friendly expense app *2023-04-23, version 23.3* Wished that my work expense system was as straight forward as submitting my medical claims through GeoBlue app. Diggin the GeoBlue app! Solid! ### 5/5 — Easy to use even for a techno challenged retiree *2022-08-28* As a retiree who is technologically challenged the app and process is seamless. Kudos also to your Customer Service Team as I had a very basic question and the entire transaction was handled with painstaking professionalism. I retired from the Service Industry and would definitely recommend this company to anyone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*