# BCBSIL — user reviews > 308 indexed App Store user reviews of BCBSIL by Blue Cross and Blue Shield of Illinois, rated 4.70/5 from 25,529 ratings. - Source: https://appshunter.io/ios/app/bcbsil/id571088532/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbsil/id571088532.md - Rating breakdown: 5★ 22,337 · 4★ 1,247 · 3★ 400 · 2★ 196 · 1★ 1,349 ## What do users think of BCBSIL? Overall sentiment: negative **Pros** - 💻 User-friendly interface - 🔒 Secure login options - 🗓️ Convenient access to claims and coverage details - 🔍 Helpful provider search functionality **Cons** - 🐛 Frequent login issues and app crashes - 🤔 Confusing navigation and lack of intuitive features - 📱 Outdated and non-responsive design - 🕰️ Slow app performance and long load times - 🤷‍♀️ Inaccurate or incomplete information displayed **Commonly reported bugs** - Login credentials not recognized - Unable to access account information - Inconsistent app behavior across devices - Errors when trying to update personal details **Most requested features** - Ability to copy insurance information - Enhanced provider search with more details - Seamless integration with other healthcare apps - Improved mobile-optimized design and navigation - Faster and more reliable app performance ## Newest reviews (17 of 308) ### 3/5 — Change of address *2026-07-20, version 7.27.0* I wish you can make change of address in the app ### 2/5 — Start date!!!!!! *2026-07-03, version 7.26.0* It should start 01/2026 ### 1/5 — Terrible customer service *2026-07-01, version 7.26.0* I reached my out-of-pocket maximum in August and I’ve been communicating with Blue Cross and my medical provider for 10 months and they just keep pointing their fingers at each other. Every time I call, I have to spend 20 minutes explaining the problem to everybody, but it just doesn’t help. I’ve been on the phone one party or the other at least a dozen times and sent so many messages they can’t even be copy counted. Simply ridiculous ### 1/5 — “Find a provider” on app doesn’t work *2026-06-30, version 7.26.0* So very helpful! ### 1/5 — Login doesn’t work *2026-06-29, version 7.26.0* Login doesn’t work ### 1/5 — Server not working *2026-06-22, version 7.26.0* Every time I want to look for a provider, it says that the server is down. I need to find a provider immediately and this is annoying. I’ve been trying for hours to find a provider in my area. ### 1/5 — Worst service *2026-06-19, version 7.25.0* I called multiple times to change my heath care service from Duly to Northwestern, but, unfortunately, they did not do that and as a result, my appointment got delayed by six months. I wish there were other options for us. ### 1/5 — This sucks *2026-06-17, version 7.25.0* Terrible on line service. Too complicated. ### 1/5 — Deductibles and copayments *2026-06-17, version 7.25.0* I am tired of paying premiums, deductibles of 3600/- . I work hard but still feel defeated ### 2/5 — Out of pocket maximum issue *2026-06-15, version 7.25.0* The out of pocket maximum listed on my app doesnt seem accirate according to my benefot plan ### 1/5 — Doesn’t work *2026-06-14, version 7.25.0* 95% of the time it doesn’t show any of my account information. I’ve called about it and have been told nothing is wrong, but clearly there is when nothing on my account shows except an error message. ### 1/5 — App log-in *2026-06-09, version 7.25.0* I’ve only ever had one phone since downloading the BCBSIL app and every time I log in using my facial recognition password, I’m still asked to verify it’s the same phone. ### 1/5 — 37 in health and fitness? *2026-05-28, version 7.23.0* I can’t even login. Just an error over and over. Typical. ### 2/5 — Have to authenticate every time *2026-05-20, version 7.23.0* Every time I log in, I have to authenticate my device, I select “trust device” which states that I will no longer have to take this step, but it does not seem to matter. Literally, every time I log on to this app, I have to authenticate, which is very annoying. Their technology is not great. ### 1/5 — Slow and hard to navigate *2026-05-14, version 7.22.0* Very slow and can’t go easily find ids ### 1/5 — Dreadful *2026-05-13, version 7.22.0* Dreadful experience so far very difficult to deal with ### 1/5 — Stop trying to default me to paperless! *2026-05-07, version 7.22.0* Every time I login your app tries to trick me into going paperless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Andndbsjaj *2026-08-25, version 7.30.0* Andbbdhs ### 1/5 — Account support *2026-08-22, version 7.30.0* Can not create new account. Software is terrible ### 1/5 — Referrals *2026-08-18, version 7.29.0* No way to track approved referrals ### 1/5 — Can't load Claims *2026-08-14, version 7.29.0* No point to the app if you can't view your claims. Just says "We're having trouble loading your claims" every time. Also make you trust your device every single time. Do you even bother testing? ### 1/5 — This is the worst app I have ever used *2026-08-11, version 7.28.1* The interface of this app is not only bad, it’s basically useless. Finding a provider is a monumental task. The results it gives you are useless. ### 1/5 — Stop asking for reviews! *2026-07-31, version 7.28.1* My new policy: every time an app asks for a review that’s an automatic one star. It’s intrusive and annoying. I don’t want to play your game so quit trying to force me. ### 1/5 — Worst insurance *2026-07-29, version 7.28.1* My A1c is 11 and you guys need further proof for my Ozempic. I feel like you guys want me to die. ### 1/5 — Terrible idea *2026-07-25, version 7.27.0* I have insurance for my entire family, but only my card can be pulled up. Select a family member and you get an error message requesting that you try again later. I’ve tried for weeks. My app is updated. Now what if this was an emergency? Digital only is a terrible idea. ### 1/5 — Annoying app interface *2026-07-19, version 7.27.0* Can’t login on mobile no matter how many times I click “trust this device”, the device is never saved. Email verification codes are not sending to my email either. Also the find a provider directory is outdated or inaccurate in terms of showing me providers that are actually in-network. Overall, extremely annoying experience with BCBSIL ### 1/5 — Terrible at paying claims. *2026-07-15, version 7.27.0* I had cataract surgery 9 months ago. They didn’t pay all of the bill and kept giving me the runaround. I was on the phone, on hold on and off, for an hour. BCBS said I didn’t need a waiver. I just got a bill from the eye surgery center and when so called, they said ai need to call BCBS and get a waiver. I need help and BCBS is making it very difficult. I’m going to fight this to the end, BCBS needs to pay it or tell me why they won’t pay it. The eye surgery center says my insurance company said it wasn’t an emergency. My dr told me I had cataracts and that’s why I can’t see at night and can barely see with my glasses on, what constitutes an emergency cataract surgery. That makes no sense at all so now I have to sit on the phone with BCBS to get this figured out. I can’t wait for Medicare in a few months, I would never recommend BCBS. I pay my high premiums every month for lousy service and non paid claims. ## Most praised reviews (10 highest-rated) ### 5/5 — PPO Silver plan *2026-07-27, version 7.28.1* Although for 2026, my premium went up by about 110%, the coverage and the flexibility is outstanding. I have seen a number of specialists seeking relief from several conditions, I sought these specialist out myself without the need for referrals and as long as they fall within the inpatient category, I've never had a problem ### 5/5 — Coverages and Copays *2026-06-26, version 7.26.0* These are a lot higher than last place. Maybe it’s based on employees? $10 to $35 for office visits? Wow…I’m in wrong business ### 5/5 — Claim submission *2026-05-07, version 7.22.0* Amazing ease after being taught by the rep on the app ### 5/5 — Easy app and great people *2026-03-27, version 7.19.0* Title says it all ### 5/5 — BCBSIL Feedback *2026-01-30, version 7.16.0* The best health insurance of all and I love this company and almost for 20 years one of the subscribers and I love this health insurance and helping me to stay healthy with reasonable monthly premiums Over all thanks Hailu ### 5/5 — Great HELP! *2026-01-18, version 7.15.0* Digital safeguards beyond my understanding ### 5/5 — Easy to navigate *2026-01-14, version 7.14.0* The app is very simple and easy to navigate for members. ### 5/5 — It’s cool *2025-10-30, version 7.9.0* Easy to navigate ### 5/5 — Love my gap plan *2025-10-03, version 7.8.0* I am very happy with coverage of this gap plan plus Medicare. Never out of pocket. ### 5/5 — Great *2025-10-03, version 7.8.0* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*