# BCBSM Coordinated Care — BCBSM Health Care Management > Personalized health management and nurse support for invited BCBSM members. (iPhone/iPad app by Blue Cross Blue Shield of Michigan.) - Source: https://appshunter.io/ios/app/bcbsm-coordinated-care/id1482804469 (this page in markdown: same URL + `.md`) - Developer: [Blue Cross Blue Shield of Michigan](https://appshunter.io/developer/591402495) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.70/5 from 3,028 App Store ratings · 32 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 66 MB - Languages: American English, Haitian Creole, European Spanish - Released: 2019-12-23 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bcbsm-coordinated-care/id1482804469/reviews.md ## What is BCBSM Coordinated Care? WHO CAN USE THIS APP: Blue Cross Blue Shield of Michigan members who received an invitation to download the app as part of the Blue Cross® Coordinated Care program. You will need your Enrollee ID and an access code to sign up. THIS APP WILL HELP INVITED MEMBERS: · Chat with a nurse through secure messaging · Create reminders to track medications and set appointments · Keep an eye on health and overall well-being progress · Get encouragement, checklists and daily tasks to meet goals · Access personalized education to improve their health Blue Cross Coordinated Care is an all-in-one, personalized support program that puts members at the center of their health care, and there’s no additional cost. If you’ve received an invitation to join this program, you will work with a registered nurse who is part of your care management team. The Blue Cross Coordinated Care app helps you virtually connect with your nurse and access a variety of helpful resources. BCBSM Coordinated Care works with Apple Health for certain care programs, such as those that provide a step count task. Seek a doctor’s advice before making any medical decisions. This app is designed for education and to provide support between provider visits. If you're enrolled in an eligible care program you may connect a glucometer to share readings with your care management team, but should continue to check with your doctor before making any changes to diet, exercise, or treatment plan. --------- Wellframe is an independent company supporting Blue Cross Blue Shield of Michigan by providing the BCBSM Coordinated Care mobile app. © 1996-2025 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan. ## Key features - Secure nurse messaging - Medication and appointment reminders - Health progress tracking - Goal-oriented daily tasks - Personalized health education - Integration with Apple Health ## What do users think of BCBSM Coordinated Care? Overall sentiment: positive **Pros** - 👍 Helpful and supportive care team - 🚀 Convenient and easy to use - 💡 Useful features like medication reminders and health tracking - 👍 Informative articles and content - 👍 Improved quality of life **Cons** - 🐛 App crashes and accessibility issues - 🐛 Unreliable app performance and connectivity - 🔍 Notifications and features not customizable for caregivers **Commonly reported bugs** - Accounts being unexpectedly cancelled - Inability to access the app for extended periods **Most requested features** - Ability to track additional health metrics beyond steps - Improved customer support and responsiveness - Customization options for caregivers and family members ## Recent user reviews (10 of 32) All indexed reviews: https://appshunter.io/ios/app/bcbsm-coordinated-care/id1482804469/reviews.md ### 5/5 — I like this app. *2025-09-05* I like to read the short but tailored to me articles. I also like that I can message my care team manager. He is always coming up with ways to help improve my quality of life. Thanks Scott. ### 5/5 — The best case manager *2025-07-18* Trisha Knapp. She’s walked me through a very tough year. I sooo don’t ever want to loose her. She’s explained so much to me about my illness, my rights, the reasons for the meds I’m being prescribed. She’s encouraging and has even helped me talk to my PCP. She’s reminded me of the importance of trying not to miss a dose of the medication. Most recently I’ve developed an allergy to the sun. I was trying to work through it not able to put all the symptoms together. This went on for several months. She patiently kept listening to me. It finally came together. My Celxia was the culprit. Now as we come to the end of this nightmare. I want to give her the biggest shout out! Anyone getting her services is blessed to have an angel like her to have your back. God Bless you lady! ### 5/5 — I love this app *2025-06-22* I love this app. It helps me be accountable and reminders for my medications as well as motivating me because it’s going to take me quite a while to lose weight. Being a complex patient I need extra help. Thank you. ### 1/5 — What a joke! *2025-04-25* I recently tried to log into this app after using it for appx 10 yrs. It said that my account was cancelled and I should contact administrator which I did. I was put on hold for 30 minutes, transferred to web support, uninstalled and reinstalled app, on hold again for 34 minutes. They finally came back and said they have no access to the app. They offered an email address that I had already contacted with a number that directed me right back where I started this fiasco. What ridiculous customer support! Do better BCBS of Michigan. Do better! ### 5/5 — New outlook/ Goals *2024-12-13* I'm am learning more about health and nutrition. Also more about setting goals and meeting those goals. ### 4/5 — Help! *2024-06-03* I have really enjoyed using this app; very much appreciate everything about it. BUT: I have been unable to open the app for about two weeks now. I touch it, it fills the screen, and immediately goes away. I attempted to contact support, but received no response. What do I do now? ### 5/5 — Care Coordination App - Great Addition!! *2024-02-24* I think the addition of the care coordination app is a wonderful addition. The chat feature is great, plus the little check list daily is nice to keep on top of important health issues. ### 5/5 — Post op care *2024-02-22* What a great bunch of health care professionals that helped get everything together for my recovery thank you for your dedication and commitment. ### 5/5 — Parent/Guardian *2024-02-02* Quick and easy way to pass information coupled with phone calls for the more sensitive and complex questions or concerns it’s been great ### 3/5 — Too many notifications *2023-11-22* Was recommended this app as a way to have a messaging system with our BCBS nurse card manager. I’ve found that the app works well for that. Otherwise it appears designed for the patient and not family coordinating care. Managing multiple notifications regarding step trackers, etc, primarily geared towards the patient themselves, is tedious. There should be a setting you can enable at first use that disables all the extra notifications and features, customizing the app for a caregiver or family member. ## Frequently asked questions about BCBSM Coordinated Care ### What is the BCBSM Coordinated Care app? The BCBSM Coordinated Care app is a personalized support program for invited Blue Cross Blue Shield of Michigan members. It helps you virtually connect with your care management team, including a registered nurse, and access resources to manage your health. ### Who can use the BCBSM Coordinated Care app? This app is exclusively for Blue Cross Blue Shield of Michigan members who have received an invitation to download it as part of the Blue Cross Coordinated Care program. You will need your Enrollee ID and an access code to sign up. ### What are the key features of the app? Key features include secure chat with a nurse, creating reminders for medications and appointments, tracking your health and well-being progress, receiving encouragement and daily tasks to meet goals, and accessing personalized health education. ### Is there a cost to use this app? No, there is no additional cost for invited members to use the Blue Cross Coordinated Care program and its accompanying app. It is provided as part of your health care management. ### Can I connect my health devices to the app? Yes, the app works with Apple Health for certain care programs, such as those that involve step count tasks. If you are enrolled in an eligible care program, you may also be able to connect a glucometer to share readings with your care management team. ## Version history (last 5 releases) ### 8.9.2 — 2025-08-24 Minor bug fixes. ### 8.9.1 — 2025-07-29 Minor bug fixes ### 8.9.0 — 2025-07-24 Minor bug fixes ### 8.8.0 — 2025-05-29 Minor bug fixes ### 8.7.0 — 2025-04-02 Minor bug fixes ## More apps by Blue Cross Blue Shield of Michigan - [BCBSM](https://appshunter.io/ios/app/bcbsm/id1098220614) - [BCBSM Online Visits](https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892) All apps by Blue Cross Blue Shield of Michigan: https://appshunter.io/developer/591402495 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*