# BCBSM Online Visits

> Virtual healthcare access for Blue Cross Blue Shield of Michigan and Blue Care Network members. (iPhone/iPad app by Blue Cross Blue Shield of Michigan.)

- Source: https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892 (this page in markdown: same URL + `.md`)
- Developer: [Blue Cross Blue Shield of Michigan](https://appshunter.io/developer/591402495)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.93/5 from 21,804 App Store ratings · 56 written reviews indexed
- Age rating: 12+
- Requires: iOS 13.0 · 78 MB
- Languages: English
- Released: 2018-01-01
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892/reviews.md

## What is BCBSM Online Visits?

See a U.S board certified doctor or licensed therapist from virtually anywhere – designed especially for Blue Cross Blue Shield of Michigan and Blue Care Network members.

Having an online visit couldn’t be easier. Once you download the Blue Cross® Online VisitsSM app and register for an account, you can connect with doctors or therapists wherever it’s convenient for you: at home, in the office or even while traveling.

ONLINE HEALTH CARE OPTIONS

Depending on your plan, you can see a telehealth practitioner for medical, therapy or psychiatry services.

Medical services
• Online doctors are available 24/7 for minor symptoms like sore throats and stuffy noses.
• If they determine that you need a prescription, they can send one to your nearest pharmacy. They can also send visit notes to your primary care physician at your request.
• All of our telemedicine doctors are U.S. board certified.

Therapy services
• See a doctoral-level psychologist or a master’s-level therapist by appointment.
• Therapists include clinical social workers, marriage and family therapists, and professional counselors.
• All are trained in prevention and treatment techniques specific to telemedicine.

Psychiatry services
• Our psychiatrists are online doctors who are also U.S. board certified.
• They’re available by appointment and are capable of treating a variety of behavioral health conditions.
• They can prescribe medications and work with you to manage them, too, if you need it.

For members of Blue Cross Blue Shield of Michigan and Blue Care Network, the convenience of online health care is at your fingertips. 

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Blue Cross Online Visits is powered by American Well®, an independent company that provides online visits for Blue Cross Blue Shield of Michigan and Blue Care Network members.

© 1996-2017 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.

## Key features

- Virtual doctor visits 24/7
- Online therapy and psychiatry
- Prescription services
- Visit notes to PCP
- Connect from anywhere
- Integrates with Apple Health

## What do users think of BCBSM Online Visits?

Overall sentiment: positive

**Pros**

- 🚀 Convenient and quick
- 👍 Friendly and helpful doctors
- 🚑 Avoids going to crowded clinics
- 💰 Affordable alternative to office visits
- 🌟 Excellent service overall

**Cons**

- 🕰️ Long wait times
- 🔍 Difficulty finding available doctors
- 📵 Disconnections during appointments
- 🚫 Inability to switch doctors
- 🤖 Technical issues with the app

**Commonly reported bugs**

- Appointments getting canceled without notice
- Payment and insurance issues not getting resolved
- Incorrect information displayed about available doctors

**Most requested features**

- Allow patients to select preferred doctor gender
- Improve wait time visibility and management
- Provide option to leave feedback on doctors
- Integrate with more insurance providers
- Enhance mobile app usability and stability

## Recent user reviews (10 of 56)

All indexed reviews: https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892/reviews.md

### 5/5 — Too easy!

*2023-11-17*

I knew I needed to go to the doctor… But I am soooo sick-  it was just too much to get a shower, get dressed, drive and then sit and wait for God knows how long to be seen because I wasn’t dying.  My husband suggested a virtual doctors visit. I didn’t have to get a shower, I didn’t have to get dressed, I didn’t have to drive someplace when I didn’t feel like even moving. The doctor listened to all of my concerns and addressed them immediately. Why have I never done this before!? The doctor was absolutely fantastic and she knew exactly what I needed!

### 5/5 — So convenient & affordable

*2023-11-06*

I absolutely love this service. I have chronic conditions that are such a pain to either A) travel to and take time for an appointment or B) find a fast appointment in general. This solves both of those issues. I avoid expensive urgent care costs or long waits for my PCP- this is even cheaper than an office visit. Can't recommend it enough. Every provider I've had has been really helpful.

### 5/5 — Attentive and caring Dr Karim

*2023-09-26*

I had called my doctors office three times today hoping that someone will call me back and help me get a prescription for an antiviral. Eventually at 5:30 tonight someone snuck into my voicemail and let me know that I could have an appointment tomorrow at 8:40 in the morning . I didn’t want to wait until tomorrow to begin an antiviral regiment because time is of the essence. Having an appointment this evening was so much better than having to wait until tomorrow. Thank you Dr. Karim.

### 1/5 — Not helpful when I can’t get a decent doctor

*2023-06-28*

I started with one psychiatrist and didn’t feel like I was getting true help so I made a request to switch, I was told I had been approved to switch but my new psychiatrist appointment was canceled and I was automatically rescheduled with my old one. I called several numbers and was told several times I should be able to switch yet the last 6 appointments I’ve made have been canceled. I was abruptly taken off medication that was supposed to be slowly removed and monitored by a doctor but I have no doctor yet can’t schedule with a doctor. This is a horrible system that clearly needs to be reworked

### 5/5 — Excellent

*2023-04-03*

This is my second visit and I had the best experience twice now. Great physician, great service. A much better alternative to driving to be seen, then sitting in a busy office full of people, then waiting to be seen in the back. Then having to drive home, dropping off a script on the way, then driving back to the pharmacy to pick it up. I love it.

### 5/5 — Always a pleasant experience

*2023-03-26*

Seeing any doctor can make you nervous especially when you see a new one every visit.  We have been so pleased with every virtual doctor we've encountered.  They're always pleasant, thorough, understanding and give the right amount of time for your needs.   Always a pleasure and never a bad experience.  We appreciate the experience!

### 5/5 — Sick on a Sunday

*2023-01-22, version 12.16.106*

Have been in bed since Friday; decided to try the online services. This was so easy, waiting time was less than 5 minutes. Doctor was very detailed in his questions and within a few minutes diagnosed my symptoms and sent in my prescriptions. Great service!!!!

### 4/5 — Helpful Doc but

*2022-11-11, version 12.16.106*

I had previously selected a different doctor and while waiting to meet with her I was alerted she was no longer available and was diverted to another doctor. While I appreciate the approach I intentionally picked a woman of color to speak too because of the nature of my issue. The doctor that ended up helping me was fantastic but it was a man which made me feel a little more awkward about discussing my issue. I would just say in the future it may be helpful to the patients to ask if they have a preference of doctor because of comfortability level. Some issues are hard to talk about if you don’t feel the doctor can relate. I had a feminine issue and would’ve preferred a female doctor because of it.

### 5/5 — Quick, friendly

*2022-08-25, version 12.10.003*

Dr. Linus was professional, friendly and caring. Very nice gentleman ! This was much better and quicker than waiting in an office. An in person appointment would have taken up half of my day, so this is great. I highly recommend. Try to get Dr. Linus too!

### 4/5 — Love the service EXCEPT

*2022-05-23, version 12.10.003*

This service is great for certain situations! My only complaint is that sometimes I will wait on long hold times until I am the next patient to see the doctor, but then the doctor goes offline and I have to start the wait over again with another doctor. The wait experience needs to be improved.

## Frequently asked questions about BCBSM Online Visits

### What is BCBSM Online Visits?

BCBSM Online Visits provides members of Blue Cross Blue Shield of Michigan and Blue Care Network with access to virtual healthcare services. You can connect with U.S. board-certified doctors for medical needs, or licensed therapists and psychiatrists for mental health support, all from your device.

### What kind of healthcare services are available?

The app offers medical services with doctors available 24/7 for minor symptoms. You can also access therapy services with doctoral-level psychologists or master’s-level therapists, and psychiatry services with board-certified psychiatrists for behavioral health conditions.

### Is there a cost to use BCBSM Online Visits?

Based on the provided information, the app itself is free to download and use. The cost of virtual visits would depend on your specific Blue Cross Blue Shield of Michigan or Blue Care Network plan benefits.

### Who can use this app?

This app is specifically designed for members of Blue Cross Blue Shield of Michigan and Blue Care Network. It allows them to conveniently access healthcare services remotely, whether at home, in the office, or while traveling.

### Can I get prescriptions or share my health data?

Yes, online doctors can send prescriptions to your nearest pharmacy if they determine it's necessary. They can also send visit notes to your primary care physician upon request. If you use Apple Health, you can choose to share your health information with the provider during your visit.

## Version history (last 2 releases)

### 12.20.003 — 2023-11-14

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

### 12.16.106 — 2022-10-06

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

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## More apps by Blue Cross Blue Shield of Michigan

- [BCBSM](https://appshunter.io/ios/app/bcbsm/id1098220614)
- [BCBSM Coordinated Care](https://appshunter.io/ios/app/bcbsm-coordinated-care/id1482804469)

All apps by Blue Cross Blue Shield of Michigan: https://appshunter.io/developer/591402495

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*