# BCBSM Online Visits — user reviews > 56 indexed App Store user reviews of BCBSM Online Visits by Blue Cross Blue Shield of Michigan, rated 4.93/5 from 21,804 ratings. - Source: https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbsm-online-visits/id1270824892.md - Rating breakdown: 5★ 20,607 · 4★ 935 · 3★ 139 · 2★ 25 · 1★ 76 ## What do users think of BCBSM Online Visits? Overall sentiment: positive **Pros** - 🚀 Convenient and quick - 👍 Friendly and helpful doctors - 🚑 Avoids going to crowded clinics - 💰 Affordable alternative to office visits - 🌟 Excellent service overall **Cons** - 🕰️ Long wait times - 🔍 Difficulty finding available doctors - 📵 Disconnections during appointments - 🚫 Inability to switch doctors - 🤖 Technical issues with the app **Commonly reported bugs** - Appointments getting canceled without notice - Payment and insurance issues not getting resolved - Incorrect information displayed about available doctors **Most requested features** - Allow patients to select preferred doctor gender - Improve wait time visibility and management - Provide option to leave feedback on doctors - Integrate with more insurance providers - Enhance mobile app usability and stability ## Newest reviews (14 of 56) ### 4/5 — Helpful Doc but *2022-11-11, version 12.16.106* I had previously selected a different doctor and while waiting to meet with her I was alerted she was no longer available and was diverted to another doctor. While I appreciate the approach I intentionally picked a woman of color to speak too because of the nature of my issue. The doctor that ended up helping me was fantastic but it was a man which made me feel a little more awkward about discussing my issue. I would just say in the future it may be helpful to the patients to ask if they have a preference of doctor because of comfortability level. Some issues are hard to talk about if you don’t feel the doctor can relate. I had a feminine issue and would’ve preferred a female doctor because of it. ### 4/5 — Love the service EXCEPT *2022-05-23, version 12.10.003* This service is great for certain situations! My only complaint is that sometimes I will wait on long hold times until I am the next patient to see the doctor, but then the doctor goes offline and I have to start the wait over again with another doctor. The wait experience needs to be improved. ### 5/5 — Telehealth visit *2021-11-12, version 12.10.003* My first telehealth visit was phenomenal. I was saved from the frustration of trying to obtaining an appt and going to Dr office or walk-in clinic. The Dr was quickly responsive to my issues and quickly assessed my illness and provided a course of action appropriate to my health concerns. I will definitely consider this in the future for myself and family. I commend Dr Reis for her attentive and caring visit. ### 5/5 — AMAZING!!!!! Thank you Blue Cross Blue Shield!!! *2021-01-20, version 12.0.1906* I have had BCBS insurance nearly my entire life and they have kept me protected with ALL my medical conditions. Having autoimmune disease is life changing....and every medical professional I have seen is all thanks to Blue Cross. I was able to get a life saving surgery thanks to BCBS. In the past 4 years, my plan significantly changed and even then, I still receive 100% quality healthcare. This is a blessing and I am so thankful everyday to be a subscriber of Blue Cross. TODAY I was given the gift of telemedicine thanks to BCBS. I had no idea my plan would even participate with telemedicine....but after a few hours contemplating if I should go to the emergency room or not, I tried downloading this app. With in 5 minutes....YES FIVE MINUTES, I was provided with outstandingly incredible healthcare and medical advice from an amazing medical doctor. My experience today was 5 stars and beyond awesome!!! Thanks to Blue Cross, I was able to avoid having to sit in the Emergency Room for hours on end as well as I didn’t have to occupy an ER bed either — which left a spot open for someone else with a life threatening medical emergency or COVID19 complication. THANK YOU BLUE CROSS BLUE SHIELD and thank you to my telehealth doctor, Nina for all of your help today. Your expertise provided me help for my medical issue, kept me out of the ER, got me instant medical attention and all at an affordable cost. THANK YOU SO MUCH! ### 5/5 — Doctor Any time! *2020-12-19, version 12.0.1603* I love being able to see a doctor wherever I am, especially for things when I know what it is and don't want to schedule a visit, drive there, etc. Doctors are awesome, visit is quick and convenient. I hope this is something that sticks around after COVID! ### 3/5 — Easy to Navigate, but difficult to enter information on mobile *2020-12-14, version 12.0.1603* It would be nice to be able to view the entirety of the answers I provide, rather than having them extend out along one bar of text so I cannot see and review for typos and to make sure I have stated everything correctly. But finding a provider and setting up an appointment was easy. ### 5/5 — Easy to Navigate *2020-11-30, version 12.0.1603* Easy to set up the app. Able to choose your doctor with a small background description. Able to see what doctors are available or have patients waiting. Dr was pleasant and explained well on why she was prescribing. Great overall experience. ### 5/5 — On line visit *2020-11-20, version 12.0.1603* I would much rather see a provider through BCBS then at my Doctors office. The providers on here listen to what your saying and it’s nice you can even send pictures, of what you may be I’ll with example would be like a eye infection. If you need a prescriptions, it is phoned into pharmacy in a timely manner. Will definitely continue to use BCBS online visit in the future. ### 5/5 — Dr. Matthew Moore (Family Physician) *2020-06-03, version 12.0.627* Dr. Moore was so awesome and friendly this morning. I loved that we were able to upload photos instead of having to struggle with our son and show his rash on camera. The appointment was super easy and we were able to move forward with treatment quickly. We hope that we can favorite Dr. Moore to use him for any future visits! ### 5/5 — I needed help! *2020-06-03, version 12.0.627* I was mid crisis when I finally broke down and logged on to see a counselor. There was one appointment available and I snagged it. I am feeling reinvigorated and hopeful that I will overcome these obstacles that I am facing. My provider has what I needed a plan to move forward. I don’t want to keep discussing the issue I want the resolution and this is what she is offering me! Update I’ve had multiple sessions so far and each one leaves me feeling validated and encouraged! I was even at work walking around with my mask on having a super productive session! I am so thankful for this app! ### 5/5 — Best decision ever. *2020-05-24, version 12.0.627* Holiday weekend, Covid 19 stay at home order and did not want to go to Urgent Care. Would have had to sit in a busy waiting room for god only knows how long, risk being exposed to other things. Instead I did the Online visit. Awesome. My problem was solved in a matter of a minute. Thank you so much. Saved me so much headache. ### 5/5 — Wonderful experience *2020-05-23, version 12.0.627* Both times I have used the doctor chat have been outstanding. The doctors are courteous and helpful. It’s so nice to be able to chat with a doctor without going to an office or Clinic and being exposed to other illnesses. ### 5/5 — Better than waiting in a Doctor’s office with sick coughing people. *2020-03-26, version 11.5.700* My employer sent this to out as an alternative to visiting the doctor’s office. It is easy to use. Yes depending on the time of day you can wait 2-3 hours but isn’t that better than waiting at a crowded doctors office where the nurse slides the glass see through window in your face and tells you to have a seat in the waiting room full of symptomatic people! Take a walk on the wild side and try it! You’ll be glad you did. Oh and Dr. Zubricky is amazing! ### 5/5 — Great Service! *2020-03-22, version 11.5.700* My husband is a high risk patient for the COVID - 19 so I am not able to chance going into a clinic. I did have to wait 3 hours but, if you click notifications when you sign up, you can go to other things on your phone and they will remind you of being in the waiting room from time to time! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not helpful when I can’t get a decent doctor *2023-06-28* I started with one psychiatrist and didn’t feel like I was getting true help so I made a request to switch, I was told I had been approved to switch but my new psychiatrist appointment was canceled and I was automatically rescheduled with my old one. I called several numbers and was told several times I should be able to switch yet the last 6 appointments I’ve made have been canceled. I was abruptly taken off medication that was supposed to be slowly removed and monitored by a doctor but I have no doctor yet can’t schedule with a doctor. This is a horrible system that clearly needs to be reworked ### 1/5 — Doesn’t allow you to edit or add payment options *2021-08-22, version 12.10.003* I’m extremely frustrated with this app. I have my iPad with me, hoping I could do a doctor visit online, but the app insists that each and every one of my payment methods (HSA card, credit cards, debit card, all of which work EVERYWHERE ELSE) is “declined”. My address was typed exactly how it is everywhere else. Not sure if this is just a bug or not, but considering this app is for medical uses it’s pretty awful that it isn’t functioning properly and that I cannot get the medical care I need. ### 1/5 — No availability *2021-03-31, version 12.6.006* I had a telehealth appointment and they made me schedule 3 weeks in advance, then they cancel it 2min after it was supposed to start. All I can do is speak to someone in a call center who will "create a case number with Level 2 support" And tell me to wait 3 more weeks for the next available appointment in the mean time. I waited around all day for my appointment to start. I will never use this service again. I’d rather talk to a receptionist at a traditional doctors office. ### 1/5 — Call was canceled in the middle of video chat *2020-12-26, version 12.0.1906* I have an earache and was assigned to a doctor named Cesar Sturla who was completely unprofessional. I could tell he did not want to work today, he had his hand on his head as if doing his job was a bore. He did not greet me nor did he ask what was going on. As soon as I told him that I had an earache he ended the telemedicine call. I am not sure if he was racist, overworked, or just plain rude but I believe he should have called off today. When someone is sick they do not need someone who doesn’t care for their patients to help them. He doesn’t need to be apart of this amazing app. I ended up seeing another doctor who was compassionate and listened to watch was actually wrong with me. ### 1/5 — Good, if it works... *2020-03-26, version 11.5.700* The process could be great but the doctor never sent my prescription to my pharmacy. In order to get ahold of someone you have to wait in a call line that's well over a 90 minute wait. On top of that if you are waiting to see a doctor on your phone and pull away from the app for any reason (like a call comes in) or kicks you put off the app and out of line to visit the doctor. It won't let you rate your doctor after you see them. So the doctor your seeing may have a 5 start review but it's not by anyone who has seen them. ### 1/5 — Terrible! *2020-03-25, version 11.5.700* I have tried on 3 different occasions for my daughter and all 3 times there has been at least 20 their patients for each dr. I pick one at random on the lower end of people waiting and wait and wait. The number ahead does work its way down and then all of the sudden it will jump from 2 patients to 6. Then 10. Then it will start going down again only to jump several again. One evening we waiting for 25 minutes with 6 people ahead of us. Then it jumped to 12 and ended up kicking me out. I have not even been successful at speaking with a physician. At least they have not tried to bill me. ### 1/5 — Had to wait in line 3 times. *2020-03-19, version 11.5.700* Got in line for a doctor, and waited an hour, then got disconnected saying the doctor was no longer available. Got in line again, and when the doctor was ready it said they don’t help children, even though my appt specified my daughter, why would it make me wait for that doctor? Finally after another hour got to a very nice doctor who helped us out. Very thankful for the doctors giving their time to help out, but managing the line and services needs work. ### 1/5 — Baaaddddd app *2020-03-19, version 11.5.700* This app is absolutely terrible... I have waited for A provider on three occasions for more than an hour only to be kicked off when 10 people from the doctor... also in the phone app there is no way to make a comment and even though there is a phone number - it does nothing for you... “we are searching for the right provider for you” - do you mean one that will actually take my online visit????? Better to go to the doctors office .... even ther you eventually get seen!!! ### 1/5 — Wow, disappointing *2020-03-17, version 11.5.700* This was the first time I used the app and I will never use this again. Waited over an hour and I was next in line when the doctor I was waiting for was no longer available and it kicked me out of the waiting room, back to the providers who were available who had minimum 20+ patients waiting. When I started originally I was the 13th in line. Can’t believe the system wouldn’t route me to another doctor so I wouldn’t have to wait all over again. This is seriously such a disappointment. ### 1/5 — App and site didn’t work for me. Even confirmed internet connection was strong *2019-01-23, version 11.1.318* App didn’t work properly so I uninstall and reinstalled. Still shut down when doc tried to connect. Went to the site on computer, downloaded video installer etc. tested the video and all seemed to be working. Then again every time a doc tried to connect the video wouldn’t work (even though I tested and confirmed my internet and connection was great). Spent 1.5 hrs too many of my life on this today. This was a really bad experience especially when I’m feeling so sick. ## Most praised reviews (10 highest-rated) ### 5/5 — Too easy! *2023-11-17* I knew I needed to go to the doctor… But I am soooo sick- it was just too much to get a shower, get dressed, drive and then sit and wait for God knows how long to be seen because I wasn’t dying. My husband suggested a virtual doctors visit. I didn’t have to get a shower, I didn’t have to get dressed, I didn’t have to drive someplace when I didn’t feel like even moving. The doctor listened to all of my concerns and addressed them immediately. Why have I never done this before!? The doctor was absolutely fantastic and she knew exactly what I needed! ### 5/5 — So convenient & affordable *2023-11-06* I absolutely love this service. I have chronic conditions that are such a pain to either A) travel to and take time for an appointment or B) find a fast appointment in general. This solves both of those issues. I avoid expensive urgent care costs or long waits for my PCP- this is even cheaper than an office visit. Can't recommend it enough. Every provider I've had has been really helpful. ### 5/5 — Attentive and caring Dr Karim *2023-09-26* I had called my doctors office three times today hoping that someone will call me back and help me get a prescription for an antiviral. Eventually at 5:30 tonight someone snuck into my voicemail and let me know that I could have an appointment tomorrow at 8:40 in the morning . I didn’t want to wait until tomorrow to begin an antiviral regiment because time is of the essence. Having an appointment this evening was so much better than having to wait until tomorrow. Thank you Dr. Karim. ### 5/5 — Excellent *2023-04-03* This is my second visit and I had the best experience twice now. Great physician, great service. A much better alternative to driving to be seen, then sitting in a busy office full of people, then waiting to be seen in the back. Then having to drive home, dropping off a script on the way, then driving back to the pharmacy to pick it up. I love it. ### 5/5 — Always a pleasant experience *2023-03-26* Seeing any doctor can make you nervous especially when you see a new one every visit. We have been so pleased with every virtual doctor we've encountered. They're always pleasant, thorough, understanding and give the right amount of time for your needs. Always a pleasure and never a bad experience. We appreciate the experience! ### 5/5 — Sick on a Sunday *2023-01-22, version 12.16.106* Have been in bed since Friday; decided to try the online services. This was so easy, waiting time was less than 5 minutes. Doctor was very detailed in his questions and within a few minutes diagnosed my symptoms and sent in my prescriptions. Great service!!!! ### 5/5 — Quick, friendly *2022-08-25, version 12.10.003* Dr. Linus was professional, friendly and caring. Very nice gentleman ! This was much better and quicker than waiting in an office. An in person appointment would have taken up half of my day, so this is great. I highly recommend. Try to get Dr. Linus too! ### 5/5 — I love online visits *2022-03-14, version 12.10.003* I wish this would become the new Standard! I see a dr right away get treatment without going out into the world and waiting in a waiting room and possibly getting others sick or catching any thing else. ### 5/5 — No place for feedback. Appointments booked days in advance do not get insurance checked in advance *2022-02-23, version 12.10.003* I had a doctors appointment planned days in advance. By the time the appointment was about to start, the app told me it could not get in touch with my insurance. My insurance is Blue Cross Blue Shield. So it told me I had to pay $200 out-of-pocket. I had to cancel the appointment which they then told me they would charge me another $40. What is going on here ### 5/5 — Amazed *2022-01-10, version 12.10.003* I needed albuterol but couldn’t get an appointment for weeks with my doctor or any doctor. I was told about this and had an appointment on my phone with a doctor and had my scripts within the hour. Thank you very much --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*