# BCBSMA MyBlue Member App

> Personalized health plan management and virtual care access for members. (iPhone/iPad app by Blue Cross Blue Shield of Massachusetts.)

- Source: https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998 (this page in markdown: same URL + `.md`)
- Developer: [Blue Cross Blue Shield of Massachusetts](https://appshunter.io/developer/937789997)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.90/5 from 10,719 App Store ratings · 162 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 74 MB
- Languages: American English
- Released: 2015-06-26
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998/reviews.md

## What is BCBSMA MyBlue Member App?

MyBlue is your personalized online member account that makes understanding and using your health plan simple. And with the MyBlue app, it's easier than ever.

The MyBlue app makes it easy to:
· Find, understand, and use your benefits
· Review your claim details with guidance on next steps
· Get personalized care options that fit your unique needs
· Access your pharmacy tools to review and refill your medications
· Instantly access your digital member ID cards, and add them to your wallet
· Use Well Connection* to connect virtually with medical and mental health care providers
· Send secure messages to Team Blue Member Service or talk to us using chat
· View your provider information and your visit history

With your plan in your pocket, you can stay on top of your health from anywhere, at any time.

*Features available based on your plan/benefits. Well Connection is not for emergencies. If you’re having a medical emergency, call 911. 
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

Compatibility 
- iOS 20 and above are supported

## Key features

- Understand and use benefits
- Review claim details
- Personalized care options
- Pharmacy tools and refills
- Digital member ID cards
- Virtual care connection
- Secure messaging and chat

## Chart rankings

- #114 in Top Free · Medical (US App Store)

## What do users think of BCBSMA MyBlue Member App?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 Convenient digital ID card
- 🚀 Quick claims submission
- 👍 Helpful customer service

**Cons**

- 🐛 Frequent crashes and bugs
- 🔍 Poor search functionality
- 🔍 Outdated provider information
- 🔒 Login and account issues
- 🔍 Confusing navigation

**Commonly reported bugs**

- App freezes when searching for providers
- Login credentials not recognized
- Crashes when trying to access certain features
- Incorrect or missing provider information

**Most requested features**

- Add ID card to digital wallet
- Improve search filters and results
- Provide more transparent coverage details
- Enhance telehealth/virtual visit experience

## Recent user reviews (10 of 162)

All indexed reviews: https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998/reviews.md

### 5/5 — Phone assistance with locked account

*2026-08-19, version 7.46*

Very helpful phone staff!

### 1/5 — Can’t add pcp

*2026-08-18, version 7.46*

I go to add my PCP to my profile, but after clicking on “add PCP” then finding my dr., there is no way to actually add them.

### 1/5 — Now more time-wasting than ever to view your benefits! 🎉

*2026-07-22, version 7.44*

Do you like wasting time tapping on 39 categories one-by-one, rather than seeing all of them in one document? If so, this app could be right for you! 🙄 

The above is my experience, and possibly that of thousands(/millions?) of other users. BCBC, be better. 👎🏻

### 4/5 — More integration with CVS Caremark please

*2026-06-05, version 7.41*

App doesn’t show tracking number of prescription mail orders so I called BCBSMA for the first time. After various prompts to confirm my subscription, I was forwarded to CVS Caremark to provide the same information again. Then when I finally got the tracking number, it was an automated readout that didn’t pause when providing the USPS 22 digit tracking number. Needless to say, it took me 3 times to keep up and write down the tracking number. Would have saved me 10 minutes if this was just listed under our shipped prescriptions.

### 1/5 — Total waste of my premium

*2026-05-10, version 7.38*

Cover essential costs and dump the useless app

### 1/5 — Disappointed

*2026-05-07, version 7.38*

I had my premium raised over $200 a month this year.  My prescription that was prior authorized through June was discontinued.  My $25 a month medication is now $500 a month leaving me with the incredible increase of over $1400 a month going forward.  It’s more than my mortgage.  I value my h although. So I am scrimping and saving monthly toward my premiums and my medication that is life saving.  It’s not sustainable.  My health insurance is dictating my life expectancy.  No care no loyalty program paying into this system for over 30 years.  Sick nuts and in American

### 5/5 — Best service

*2026-04-01, version 7.36*

Every time we need to go to a doctor appointment blue cross blue shield is always there to cover all our health needs

### 1/5 — Can’t sign in

*2026-03-27, version 7.36*

Because the sign in button is greyed out, no matter what I type. What a wonderful company, I pay thousands of dollars and I can’t even access my info. I hate BCBS!!

### 4/5 — Fitness benefit

*2026-03-07, version 7.34*

It was fairly easy, moving through the submission process to submit a fitness reimbursement request. But it would be great to have an “upload document” option rather than only having the option to upload a photo

### 1/5 — Says I don’t have a current policy but I do according to their website

*2026-02-11, version 7.32*

App Seems useless, just go to their website if you need up to date information.  
It has my old policies and it even lists the current one with an effective date of Jan 25 to Jan26, (under expired policies)

## Frequently asked questions about BCBSMA MyBlue Member App

### What does the MyBlue Member App do?

The MyBlue Member App is a personalized online account designed to simplify understanding and using your health plan. It allows you to find and use benefits, review claims, access personalized care options, manage prescriptions, and connect with care providers virtually.

### What are the key features of the MyBlue Member App?

Key features include the ability to understand and use your benefits, review claim details with guidance, access personalized care options, manage medications through pharmacy tools, instantly access digital member ID cards, and connect virtually with medical and mental health providers.

### Is the MyBlue Member App free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

### What are the compatibility requirements for the MyBlue Member App?

The app is compatible with iOS devices running iOS 16 and above.

### How can I use the MyBlue Member App for virtual care?

The app features 'Well Connection,' which allows you to connect virtually with medical and mental health care providers. This feature is available based on your specific plan and benefits. Please note that Well Connection is not for emergencies; for medical emergencies, you should call 911.

## Version history (last 5 releases)

### 7.46 — 2026-08-12

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
      • Accessibility and screen reader updates
      • Bug fixes and continuous improvements to our app experience
 
Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

### 7.45 — 2026-07-29

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
      • Accessibility and screen reader updates
      • Bug fixes and continuous improvements to our app experience
 
Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

### 7.44 — 2026-07-15

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
      • Accessibility and screen reader updates
      • Bug fixes and continuous improvements to our app experience
 
Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

### 7.43 — 2026-07-01

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
      • Accessibility and screen reader updates
      • Bug fixes and continuous improvements to our app experience
 
Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

### 7.42 — 2026-06-17

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
      • Accessibility and screen reader updates
      • Bug fixes and continuous improvements to our app experience
 
Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

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## More apps by Blue Cross Blue Shield of Massachusetts

- [BCBSMA Service Day](https://appshunter.io/ios/app/bcbsma-service-day/id1478177570)
- [Team Blue Care](https://appshunter.io/ios/app/team-blue-care/id6443568851)

All apps by Blue Cross Blue Shield of Massachusetts: https://appshunter.io/developer/937789997

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*