# BCBSMA MyBlue Member App — user reviews > 162 indexed App Store user reviews of BCBSMA MyBlue Member App by Blue Cross Blue Shield of Massachusetts, rated 4.90/5 from 10,976 ratings. - Source: https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998.md - Rating breakdown: 5★ 10,091 · 4★ 529 · 3★ 149 · 2★ 40 · 1★ 167 ## What do users think of BCBSMA MyBlue Member App? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient digital ID card - 🚀 Quick claims submission - 👍 Helpful customer service **Cons** - 🐛 Frequent crashes and bugs - 🔍 Poor search functionality - 🔍 Outdated provider information - 🔒 Login and account issues - 🔍 Confusing navigation **Commonly reported bugs** - App freezes when searching for providers - Login credentials not recognized - Crashes when trying to access certain features - Incorrect or missing provider information **Most requested features** - Add ID card to digital wallet - Improve search filters and results - Provide more transparent coverage details - Enhance telehealth/virtual visit experience ## Newest reviews (11 of 162) ### 4/5 — More integration with CVS Caremark please *2026-06-05* App doesn’t show tracking number of prescription mail orders so I called BCBSMA for the first time. After various prompts to confirm my subscription, I was forwarded to CVS Caremark to provide the same information again. Then when I finally got the tracking number, it was an automated readout that didn’t pause when providing the USPS 22 digit tracking number. Needless to say, it took me 3 times to keep up and write down the tracking number. Would have saved me 10 minutes if this was just listed under our shipped prescriptions. ### 4/5 — Fitness benefit *2026-03-07* It was fairly easy, moving through the submission process to submit a fitness reimbursement request. But it would be great to have an “upload document” option rather than only having the option to upload a photo **Developer response:** Hi there, thank you for your feedback. We'll be sure to pass along to our mobile app team. Thanks. *SS ### 2/5 — Too difficult to find what you need *2026-01-19, version 7.31* Can’t find services like urgent care and can’t find how much it will cost you. ### 2/5 — Where are my physical cards?? *2026-01-06, version 7.28* New plan as of 1/1/26 and no cards have arrived nor have I gotten to talk to anyone on the phone. Even the online chat bot didn’t respond! ### 1/5 — App *2025-10-18, version 7.24* Terrible buggy app, do better ### 1/5 — Can’t search providers *2025-10-10, version 7.24* Every time I look for a provider the app crashes , it takes me out of the screen and goes back to the previous screen ### 1/5 — Can't sign in *2025-10-09, version 7.24* I can login on the MyBlue web site, but get an error with the app. Simultaneously i get a text with a code, but the app doesn't have a prompt to enter the code. ### 2/5 — Useless *2025-08-25* Although the app appears to be by BCBS it is really controlled by the providers and if you are charged twice there is nothing customer service can do for you until the provider says so. Therefore for virtual visits it is better to wait for your own medical provider to get an appointment. The doctors can’t even provide a steroid for bronchitis. Steroids are not narcotics but they would rather you suffer with chest pain. ### 1/5 — Behind the Times *2025-08-19* The app information is often not up to date … it has never been up to date even before Covid re: PCP information, coverage. If you can reach a representative, frequently they are unavailable and the recording essentially says they are all in staff meetings ?! BCBS provides excuses as to why the App information is incorrect or not current. BCBS constantly through all forms of media tells me to download, use, check it out, find everything you need, etc. with BCBS app in order not to provide proper customer service despite the high cost of their health insurance. If you intend to replace people with an app then maintain the app and keep all information up to date🤨 **Developer response:** Hi there, we'd like to help you access all your information and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience and we'll have a representative reach out to you directly. Your feedback is appreciated as we’re always looking to improve the overall app experience. *SS ### 2/5 — Review *2025-08-10, version 7.19* Needs more user friendly features to find, filter, display results. Needs also to only display options based on my network. Otherwise the information is too much ### 1/5 — Useless app *2025-07-16* This app is largely useless. It does not allow a user to submit a claim and when a claim is submitted online, all of the information from the bill needs to be keyed in manually. It’s 2025! OCR and AI can easily grab that info from the uploaded documents! Also once a claim is submitted it does not show up until it is paid which always takes the full 30 days! No status or record of the claim until then. Also to further string out the claims process there is no direct deposit option. Again it’s 2025! Checks are obsolete and a security risk! Get with the times! **Developer response:** Hi there, we appreciate your feedback. Submitting claims through the mobile app will be coming in a future release. In the meantime, please sign in to your MyBlue account on the web at https://member.bluecrossma.com/login to submit a claim. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t add pcp *2026-08-18, version 7.46* I go to add my PCP to my profile, but after clicking on “add PCP” then finding my dr., there is no way to actually add them. ### 1/5 — Now more time-wasting than ever to view your benefits! 🎉 *2026-07-22, version 7.44* Do you like wasting time tapping on 39 categories one-by-one, rather than seeing all of them in one document? If so, this app could be right for you! 🙄 The above is my experience, and possibly that of thousands(/millions?) of other users. BCBC, be better. 👎🏻 ### 1/5 — Total waste of my premium *2026-05-10, version 7.38* Cover essential costs and dump the useless app ### 1/5 — Disappointed *2026-05-07* I had my premium raised over $200 a month this year. My prescription that was prior authorized through June was discontinued. My $25 a month medication is now $500 a month leaving me with the incredible increase of over $1400 a month going forward. It’s more than my mortgage. I value my h although. So I am scrimping and saving monthly toward my premiums and my medication that is life saving. It’s not sustainable. My health insurance is dictating my life expectancy. No care no loyalty program paying into this system for over 30 years. Sick nuts and in American ### 1/5 — Can’t sign in *2026-03-27, version 7.36* Because the sign in button is greyed out, no matter what I type. What a wonderful company, I pay thousands of dollars and I can’t even access my info. I hate BCBS!! ### 1/5 — Says I don’t have a current policy but I do according to their website *2026-02-11, version 7.32* App Seems useless, just go to their website if you need up to date information. It has my old policies and it even lists the current one with an effective date of Jan 25 to Jan26, (under expired policies) ### 1/5 — Completely useless *2026-01-02, version 7.28* The most basic App functions don’t work like using Face ID and completing account information. Have to use laptop and full website to accomplish anything. ### 1/5 — Sent me an email I can’t sign in *2025-12-27, version 7.28* I had An account several years ago. I don’t know the email I used, the phone I used was work phone so I do not have access to that any longer. NO WAY TO SEE WHAT THE EXPLANATION OF BENEFITS IS. Totally dumb ### 1/5 — App does not allow one to change location *2025-11-28, version 7.27* Unfortunately, there is a glitch that does not allow one to change locations. My location is stuck 500 miles away from my home which makes it useless. ### 1/5 — Not user friendly to the visually impaired, but could be if that had a dark mode which they don’t *2025-11-24* App is functionally fine. It does everything it is supposed to do HOWEVER, they straight up need a dark mode. The main reason I’m using it right now is to check up on all the medical appointments I have for my cataracts, but I literally can not do that with this app normally, because, you know , cataracts. It’s a white background with light colored text, which to me looks exactly like just a blank white background. To sign in, I gotta take a screenshot zoom in on the screenshot to make sure the cursor is in the right field to start typing sign in info, tap the icon to show password so I can see what letters are being typed , take another screenshot to zoom in on to make sure cursor is ready to type in password field, type password, take another screenshot to zoom in on to make sure password is typed correctly, and then I can sign in to get met with more bright whiteness that I simply can NOT see anything on. So it’s more screenshots to zoom in on for literally every single piece of info this app is trying to show me. A simple dark mode would eliminate every single problem I just complained about in this review. ## Most praised reviews (10 highest-rated) ### 5/5 — Phone assistance with locked account *2026-08-19, version 7.46* Very helpful phone staff! ### 5/5 — Best service *2026-04-01, version 7.36* Every time we need to go to a doctor appointment blue cross blue shield is always there to cover all our health needs ### 5/5 — Fácil, rápido y comprensible *2026-01-22, version 7.31* Es muy amigable y fácil de usar, rápido y confiable ### 5/5 — Weight Loss help *2026-01-14, version 7.28* I’m so glad that my plan offers the weight loss reimbursement for my Fitness Pal app! Thank you BCBS! ### 5/5 — Hi *2025-12-10, version 7.28* Hello! ### 5/5 — App *2025-12-04, version 7.28* This is a great, informative, functional way to deal with BCBS ### 5/5 — Helping for me. *2025-11-24, version 7.27* She is nice talking to me ### 5/5 — Best digital experience from a health plan *2025-08-08, version 7.19* This a the best smart app from BCBSMA for subscribers ### 5/5 — BCBS Representative *2025-07-10, version 7.17* Kerri assisted me today and was very helpful. ### 5/5 — Not Customer Friendly *2025-07-01* Is hard to find for doctors And when one shows up, they don't even tell you if your insurance covers it. Then, when you call, you find out that your insurance doesn't cover it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*