# BCBSNM — user reviews > 33 indexed App Store user reviews of BCBSNM by Blue Cross and Blue Shield of New Mexico, rated 4.60/5 from 1,317 ratings. - Source: https://appshunter.io/ios/app/bcbsnm/id573017374/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbsnm/id573017374.md - Rating breakdown: 5★ 1,109 · 4★ 100 · 3★ 20 · 2★ 16 · 1★ 72 ## What do users think of BCBSNM? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Great app - 👍 Rather good app - 👍 Easy Access and Use - 👍 Very good **Cons** - 🐛 Does not pull info - 🐛 Broken app - 🐛 Says try again later - 🐛 PW protection overkill - 🐛 Login is awful - 🐛 Trash app - 🐛 Pointless - 🐛 Not enough coverage - 🐛 Constant login - 🐛 Touch ID No Longer Working - 🐛 Useless - 🐛 Can’t even use the app - 🐛 Poor app - 🐛 Not good - 🐛 Entirely useless - 🐛 Some usefulness, many errors - 🐛 Doesn’t work - 🐛 Problems registering - 🐛 Cannot Access - 🐛 Not accessible! - 🐛 Update disables the app - 🐛 Needs some work - 🐛 Pretty worthless **Commonly reported bugs** - App often does not have spending or cannot connect - App says 'try again later' - Password protection is too strict, takes too long to log in - Cannot reset password, always an error - Cannot change primary cares or pharmacies - Listed providers do not take BCBS or aren't doctors - App has bugs and lack of integration - Constant login required - Touch ID no longer working after app update - App fails to log in, never recognizes passwords - App locks user out after password reset - Cannot get past 'accept our terms' pop-up - MFA fails, cannot send code via SMS or email - App only shows ID card, no plan information - Claims that appear online don't show on app - Find a provider feature doesn't always work - Spending tracking is inaccurate - App does not work from day one - App pulls up wrong BCBS region and won't let register - Account not permitted access - App no longer recognizes userid and password - Deductible and out of pocket graph shows zero - Spending tab has an error message - No information about coverage or costs **Most requested features** - 💡 Make appointments from the app - 💡 Restore Touch ID feature - 💡 Expand claims tab with specific info - 💡 Show deductible and coverage info ## Newest reviews (10 of 33) ### 2/5 — The PW protection is overkill *2025-11-15* I understand they want to make the app secure but giving only 15 seconds to enter the passcode that goes to the email and the 15 seconds countdown starts immediately while receiving the email itself takes maybe five or seven seconds then it won’t copy so I have to memorize it or I have to enter it, which is impossible to do in 15 seconds and it takes around 10 minutes to login because I have to repeat the process tens of times And the passkey will not work. I have to do this process over and over even though I say remember this device, it will not. ### 1/5 — Can’t even use the app *2023-02-18* After signing in the accept our terms pop up shows up and when I click accept it says an error occurred over and over. Can never get past it starting about 2 weeks ago. ### 1/5 — Poor app *2023-02-03, version 5.20.0* Limited info…if you can access your account. Super slow. Doesn’t work at times. The app, mobile browser and website all fail at the final MFA during log in. BCBS is unable to send a code via SMS or email. ### 1/5 — Not good *2023-01-02* I don’t find this app helpful at all, all I get is an UD card, no information on my plan. My other insurance carrier had everything that I wanted to see, this doesn’t have nothing , but your ID card, disappointing ### 1/5 — Entirely useless *2021-11-10* How to download it, had to create a new account because of some dysfunctional “system update”, and still I get the error message “it looks like your account does not have the required permissions to login”. The telephone customer support person I was working with while I was having to create a new account just hung up on me, and it wouldn’t even let me take the feedback quiz at the end of the call. BCBS is a huge bureaucracy and it is unwieldy and dysfunctional. Yet one more reason why we need single payer healthcare coverage. **Developer response:** Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbsnm.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback. ### 2/5 — Some usefulness, many errors *2021-11-01, version 5.16.2* The app is useful, when it works. I’ve had it on iPhone and android, and claims that appear online when I log on with a computer don’t show up on the app. Lots of errors, as an example, sometimes the find a provider feature works and sometimes it doesn’t. The spending tracking isn’t accurate as it shows out of network and in network spending as being the same (my understanding is they don’t count toward each other, but I could be wrong about that). ### 1/5 — Doesn’t work *2021-08-30* Gave one star because I can’t give it zero. From day one of downloading the app, it’s never worked. I deleted it and re-downloaded it, still doesn’t work. Absolute junk. **Developer response:** Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbsnm.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback. ### 1/5 — Problems registering *2020-08-20* When I go to register my account, this app pulls up BCBSIL and will not let me register my account for New Mexico. It states I am unable to register and it will not let me log in with my normal website password. **Developer response:** Hi, I apologize that you have not been able to access your account on our app. Can you please email us at appfeedback@bcbsnm.com so that we can obtain additional information for troubleshooting? Thank you for your feedback. ### 1/5 — Cannot Access *2018-05-21, version 4.2.13* Have attempted multiple times but am told that my account is not permitted access. ### 1/5 — Not accessible! *2018-02-09, version 4.2.7* I registered online through computer and everything was set. I tried to log on this app and it said I do not have permission to get in! ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not pull info *2026-04-04* Often does not have spending or can not connect for some of the elements. Broken app ### 1/5 — PCP *2026-01-05, version 7.14.0* Says try again later ### 1/5 — Login is awful *2025-11-10* I have reset password multiple times. After I do that I think I will be able to login and there is always an error. ### 1/5 — Trash app *2025-09-02, version 7.6.0* Stinky trash ### 1/5 — Pointless *2025-08-31* It doesn’t work. You can’t change primary cares. You can’t change pharmacies. Most of the listed providers will not take BCBS and aren’t even doctors. You can’t do anything with it, due to either bugs, lack of doctors that do take BCBS, or lack of integration with your actual medical provider. So what is the point of this app?? Update: nothing has changed. Nothing gets fixed. Kind of like the bugs in BCBS insurance, they’re not going anywhere. So the app is a good reflection of the company itself ### 1/5 — Pointless *2025-05-02* It doesn’t work. You can’t change primary cares. You can’t change pharmacies. Most of the listed providers will not take BCBS. You can’t do anything with it, due to either bugs, lack of doctors that do take BCBS, or lack of integration with your actual medical provider. So what is the point of this app?? ### 1/5 — Constant login *2025-03-12* App itself is okay. I just wish I didn't have to input my login information every single time I want to use it. ### 1/5 — Touch ID No Longer Working - Due To Recent App Update - Will Feature be Restored? *2025-01-13* Hello, will the deletion of Touch ID be restored in the next app update? Thanks. Hi, The app biometrics login feature, Touch ID for me, is no longer working, nor is there a way within in the app to turn it on/off. The feature is simply missing, and this happened recently with one of the app updates, either in v6.2.x or 6.3. Running IOS 17, and Touch ID works on other apps. Advice appreciated, thanks! ### 1/5 — Touch ID No Longer Working - Due To Recent App Update *2024-11-12* Hi, The app biometrics login feature, Touch ID for me, is no longer working, nor is there a way within in the app to turn it on/off. The feature is simply missing, and this happened recently with one of the app updates, either in v6.2.x or 6.3. Running IOS 17, and Touch ID works on other apps. Advice appreciated, thanks! ### 1/5 — Useless *2023-04-02* Zero stars. The app fails to log in more than it logs in. It never recognizes passwords, makes me change the password then does not recognize the new password and locks me out of the account. I should be able to access my information in real time. Some how blue cross is the only company unable to provide this information. ## Most praised reviews (10 highest-rated) ### 5/5 — Online services *2026-04-13* It’s easy to use ### 5/5 — BCBSNM *2026-01-19, version 7.15.0* 01/19/2026 ### 5/5 — Customer Assistance *2022-12-01* I am a new member of BCBS as of January 1, 2023 & called the help line for assistance in getting my account set up. Chris was the one that answered the phone & guided me through each step. He was so patient & helpful, and answered all my questions. Thank you Chris from Texas & Blue Cross for proving such excellent customer service! ### 5/5 — Great app *2022-05-24* Easy to use ### 5/5 — Very good *2019-02-23* Surprisingly organized, could find all my visits, receipts, explanations of costs and coverage. Also good for showing evidence of having BCBSNM. **Developer response:** Hi, I am glad that you find our app useful! Thank you for providing feedback. Have a great day! ### 4/5 — Rather good app *2021-11-19* The app is really not bad as I’ve heard from others easy to navigate and has pertinent information you may need, the only thing I would improve is the claims tab. It’s a very generic claim tab, I would like to know specific information as to what that “claim” covers, I’ve had many appointments lately and it’s hard to keep up which is which. An “expansion” window may be suitable for this tab. -Al **Developer response:** Thank you for taking the time to write a review and for providing the valuable feedback. ### 4/5 — Easy Access and Use *2021-04-07* Fairly easy to use and access **Developer response:** We're glad you're enjoying the app. ### 3/5 — Not enough coverage *2025-07-10* I feel like I was lied to because now I pay more deductibles than I’ve ever paid and I’m angry ### 3/5 — Appointments *2023-11-28* I just wish I could make my appointments from the app so I can keep it all together. ### 3/5 — Good idea *2017-08-23, version 4.1.6* Good idea but so far it only had info on claims and nothing on deductibles and such. Needs to be developed more before releasing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*