# BCBSTN — user reviews > 172 indexed App Store user reviews of BCBSTN by BlueCross BlueShield of Tennessee, rated 2.42/5 from 360 ratings. - Source: https://appshunter.io/ios/app/bcbstn/id656808642/reviews - App overview in markdown: https://appshunter.io/ios/app/bcbstn/id656808642.md - Rating breakdown: 5★ 93 · 4★ 9 · 3★ 11 · 2★ 35 · 1★ 152 ## What do users think of BCBSTN? Overall sentiment: negative **Pros** - 💻 Easy to use - 📱 Convenient mobile access - 🔍 Helpful provider search - 🏆 Great app overall **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable and unstable - ⏳ Constant maintenance issues - 🔒 Login and authentication problems **Commonly reported bugs** - Cannot enter login information - App entirely non-functional - Verification code entry not working - Keyboard issues on login screen **Most requested features** - Add Face ID or fingerprint login - Improve provider search and filtering - Allow adding medical history - Fix digital ID card integration ## Newest reviews (20 of 172) ### 2/5 — Digital ID Card only positive *2026-06-30, version 9.5.2* This app is virtually worthless outside of getting the digital ID for your mobile wallet. Almost every aspect of what the app provides is better on their website which isn’t saying much. My recommendation is get your digital ID and then delete the app. Your ID will stay on your phone and you won’t have another useless app taking up space and data mining you, like insurance doesn’t make enough money already. ### 1/5 — Never works *2026-04-06, version 9.3.1* Never works ### 3/5 — Cannot add ID to Apple Wallet *2026-04-02, version 9.3.1* Clicking on “add to Apple wallet” opens Safari. ### 1/5 — App not working *2026-03-30, version 9.3.1* haven been trying to use this app and the mobile version for 2 weeks and it’s still not working, it worked before I dont understand why not now?! ### 1/5 — sucks *2026-03-25, version 9.3.1* cannot get access and get id card done pain in the butt ### 1/5 — Never can login *2026-03-09, version 9.2.2* Always bring your physical insurance documents because you will never be able to login to this app when needed. ### 1/5 — Never Workes *2026-03-08, version 9.2.2* Every time you go to use it for healthcare you never can access it. I wish our company would find a different insurance provider. Today I needed to access it but again comes up loading error. ### 1/5 — App entirely non functional *2026-02-13, version 9.2.2* Cannot enter login information at all. ### 1/5 — Straight up trash *2026-01-27, version 9.2.2* Garbage app that won’t load. Doesn’t work. And takes you to a webpage instead of in app features ### 1/5 — Worst App in the world *2026-01-23, version 9.2.2* This app is the worst in the world, never works, have to change user name and password every time try to log in! If I could give it less than one star I would! ### 3/5 — Location issue *2026-01-22, version 9.2.2* I tried to find a nearby doctor but it’s impossible to select more precise location for search results at the app. Even with longer distance, no additional provider choice is available. On the other hand, it doesn’t allow you to input the proper zip code. ### 1/5 — Always undergoing “maintenance” *2026-01-13, version 9.2.2* I’ve had this app for over a week and each time I sign in, it says the same thing: “Maintenance. Unavailable right now. We’re already working on it. Please check back later.” I need the app to work. When will it be fixed? ### 1/5 — Unreliable App *2026-01-12, version 9.2.2* Running the latest version of the app on the most current iOS, and I can’t even enter my username to log in and access my new ID card. This feels like a basic functionality issue that should’ve been caught before release. The app really needs more thorough testing prior to being pushed to the public. ### 1/5 — Worst insurance app *2026-01-12, version 9.2.2* Worked when I first opened it. Has never worked again. ### 1/5 — Awful *2026-01-06, version 9.2.2* Why have an app that is always down && never loads. You have to call and talk to AI for 45 minutes before you can get someone to assist you, but you want us to use this app.?.? Make it make sense! ### 1/5 — _pfo *2025-12-29, version 9.2.1* why does the blue cross blue shield of Tennessee app auto fill _pfo when signing in to my account. I have deleted the app rebooted and installed it and it still shows the same thing. ### 1/5 — App is as bad as it gets *2025-12-28, version 9.2.1* I’ve spent part of my morning waiting on log-in to load. It’s no wonder our healthcare system has such a bad reputation. BCBS, as well as the other insurance companies, are overpriced for the patient and short the providers as much as possible. The process is slow, clunky and not preferential to the patients. I guess they just want to be consistent with their app. ### 1/5 — Doesn’t work *2025-12-27, version 9.2.1* Keeps trying to load. ### 1/5 — Useless *2025-12-21, version 9.2.1* App says contact bcbs of Tennessee bc it can’t find me!!!! ### 1/5 — Worst insurance app ever *2025-12-20, version 9.2.1* Won’t even do anything. It just redirects me to a website. Waste of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Anybody going to fix this? *2026-07-20, version 9.6.0* I downloaded this app cuz I just recently got insurance through my job for the first time. I got my paper ID card in the mail prompting me to download the BCBSTN app for use. Thought that’s really convenient, gow great. Wont even let me register. Keeps saying my subscriber ID is invalid. I’ve called BCBS to confirm I’m active and my correct number but the app won’t let me. Fix ur app or don’t bother to promote it. Idiots. ### 1/5 — App won’t let me type in username or password *2026-06-30, version 9.5.2* Hard to get any use out of the app when it literally won’t let me even try to login. I type a letter, then the letter disappears before I can type a second letter. So it’s impossible to enter my username or password. ### 1/5 — Doesn’t work. *2026-06-02, version 9.5.0* Never will let me login in lets me enter my password and everything then says error and try again later and later never comes because it never works! ### 1/5 — Terrible app *2026-05-26, version 9.4.0* I filled everything out just for it to now even have my plan on there. Put my subscriber ID on there and says error can’t match a plan with my ID. ### 1/5 — It’s pretty but it doesn’t work - DON’T WASTE YOUR TIME *2026-05-26, version 9.4.0* In theory, this should be a 5 star app. It APPEARS that the app is robust and highly functional. But just try to pull up your BCBS ID, it times out with nothing. No ID, just a blank screen. So maybe you want to see the details of a claim - there’s a handy button just waiting to be clicked. LOL the joke is on you because that function “isn’t available at this time.” Again, 5 stars for intent. But we all know what’s paved with good intentions. ### 1/5 — Absolutely terrible. A NIGHTMARE. *2026-05-20, version 9.4.0* Might be the worst app I’ve ever used? You’re going to make me two-factor authenticate me and make me login *every*single*time*I*leave*the*app?!?! Nah, that’s gross. I get patient/user confidentiality and all that, but not even my bank or any other financial or investment app requires that level of nonsense. Do better. Use the millions you scam off customers to at least make a functional app. I’d rather deal with Cigna’s customer service (demonic) than your horrible app. ### 1/5 — Terrible *2026-04-29, version 9.4.0* Can’t download app alful will not load countless time to no avail ### 1/5 — don’t even bother *2026-04-27, version 9.4.0* app is always I mean ALWAYS down for maintenance you might be able to login once a month! ### 1/5 — Hasn’t worked in weeks *2026-04-11, version 9.3.1* I’m out of the state, trying to access my information, and the app isn’t working at all. Doesn’t allow me to fill out my user/pw, and although the auto fill is on, when it activates, it takes me back to the unfilled screen. When I try app support, it tells me I don’t have access to ask a question. Not so good for a major health care plan. ### 1/5 — ABSOLUTE TRASH *2026-04-08, version 9.3.1* This app is such garbage. It glitches 110% of the time. If you want an app that always crashes, this is for you. I literally cannot use this for anything and I wish I didn’t have to have this BS insurance. 0/10 do not recommend. Do better BCBS ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-12-13, version 9.2.1* This app makes my life so much easy. No need to carry insurance card, showing deductible info right on top, easy to find doctors. Great app. ### 5/5 — Super Helpful *2025-07-22, version 9.1.1* I hate having to carry a physical card around, so having access to my ID card in the app has been incredibly helpful! ### 5/5 — Yoney *2025-02-22, version 9.0.0* They made it so easy to sign up ### 5/5 — Great app! *2022-05-06* Much improvement from original, all my information in one convenient location that I can easily access while at the doctor or pharmacy or anytime I’m not at my computer. ### 5/5 — Unable to view ID card *2022-03-01* Updated. Problems have spontaneously resolved. Thanks for reaching out and fixing the problem. I am suddenly unable to view my ID card. I was able to do so last week now I am not. There is not a link or a button in the app to do so. Please fix ASAP please. Thank you. I will update my review once this major issue has been resolved. **Developer response:** Thanks for reaching out, MEH1. We’re sorry to hear you’ve had a negative experience. This has now been resolved for members. If you are still experiencing issues and would like to speak with someone, please email your name, member ID and phone number to mobileapp_GM@bcbst.com. ### 5/5 — Love the update! *2022-01-27, version 7.3.1* The 2021 update is awesome. Love the cleaner look. So nice to quickly be able to see my claims and account balances. Great job folks! **Developer response:** Thanks for sharing your experience, aomoy. We're glad to have you as a member and we're here if you need us. ### 5/5 — Great for benefit information on the go! *2022-01-22* The new version of this app makes viewing your benefit information convenient and easy. I love having a digital ID card accessible at any time and also being able to view my progress towards deductible and out of pocket amounts. ### 5/5 — Just downloaded *2021-12-05* I was out of town and remembered about this app. Helped me when I needed care for my little one and was out of state. Great when you’re in a pinch. ### 5/5 — Easy to use *2021-12-03* The new app is very easy to navigate and makes managing my health plan incredibly simple! I love being able to see my claims on my phone instead of having to pull out my computer every time. Having the ID card available is very convenient at doctors offices and I also like how it’s so easy to find a nearby doctor whenever I need it. ### 5/5 — Simplified my health insurance! *2021-09-10* This new version of the app has helped make my overly-complicated health insurance plan much easier to understand and deal with. It also seems to have resolved a lot of the issues that some of the negative reviews mentioned. Hopefully they’ll continue to improve the complex web of health care that’s been created! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*