# BCC My SmartCare

> Mobile access for Flexible Spending Account participants to manage accounts and submit claims. (iPhone/iPad app by Benefit Coordinators Corporation.)

- Source: https://appshunter.io/ios/app/bcc-my-smartcare/id808454889 (this page in markdown: same URL + `.md`)
- Developer: [Benefit Coordinators Corporation](https://appshunter.io/developer/808454892)
- Category: Finance, Medical
- Price: Free
- Rating: 4.50/5 from 618 App Store ratings · 29 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 31 MB
- Languages: American English, French (France), European Spanish
- Released: 2014-02-22
- Data updated: 2026-09-04
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/bcc-my-smartcare/id808454889/reviews.md

## What is BCC My SmartCare?

My SmartCare Mobile provides Benefit Coordinators Corporation’s Flexible Spending Account participants with a secure, single access point to manage their accounts from their mobile device. Participants use their existing username and password to access their accounts from anywhere at any time. Users can simply download the app and log in to gain instant access to their account balances, plan details, recent transactions and communications from BCC. Claims and substantiation materials can also be submitted through the app. Participants must register and go through the authentication process online before accessing their personal information through this app.

## Key features

- Secure account access
- View account balances
- Access plan details
- Review recent transactions
- Submit claims
- Submit substantiation materials

## What do users think of BCC My SmartCare?

Overall sentiment: negative

**Pros**

- 👍 Easy to use/understand
- 🚀 Fast pay
- 👍 Great app
- 👍 Convenient
- 👍 Helpful and informative

**Cons**

- 🐛 App is archaic and outdated
- 🐛 Login is terrible
- 🐛 Pages won't load for transfers/investments
- 🐛 Requires calling customer service frequently
- 🐛 Claims are immediately denied
- 🐛 Difficult to navigate
- 🐛 Upload photo window is too small
- 🐛 No way to contact support within the app
- 🐛 App crashes after entering username
- 🐛 Every transaction requires starting over
- 🐛 Not user friendly
- 🐛 Won't connect to server
- 🐛 Overzealous security, logs out frequently
- 🐛 Claims don't update beyond 'pending approval'
- 🐛 Cannot attach PDF files as receipts
- 🐛 Too secure, requires answering secret questions often
- 🐛 Crashes when trying to add photo for claims

**Commonly reported bugs**

- Login screen freezes
- App crashes after entering username
- App closes after entering username and selecting log in
- Won't connect to server
- Crashes when trying to add photo for claims
- Upload photo window is comically small
- Pages won't load for transfers/investments
- Rate this app tab doesn't work

**Most requested features**

- Allow contact through the app
- Improve navigation and ease of use
- Integrate with other apps for receipt attachment (Dropbox, Box, Evernote)
- Allow saving passwords or using Touch ID
- Allow viewing all claims like the full website
- Allow attaching PDF files as receipts
- Improve claim submission process to avoid immediate denials
- Provide a pending status for claims
- Allow editing claim information
- Store dependent and provider information
- Allow adding additional documentation

## Recent user reviews (10 of 29)

All indexed reviews: https://appshunter.io/ios/app/bcc-my-smartcare/id808454889/reviews.md

### 5/5 — So far so good

*2026-02-10*

Great very informative and helpful.

### 1/5 — App

*2026-01-28*

The app is archaic, not user friendly, login is terrible.

### 1/5 — Doesn’t work well

*2026-01-04*

I can log in, but almost every time I try to transfer money or look at my investments the page won’t load

### 1/5 — Worst app ever

*2025-04-08*

This is the worst app. So outdated. I have call customer every time.

### 2/5 — Reprehensible customer service

*2025-02-23*

It’s been almost 2 months now since I opened up an investigation on the fact that I Rogered up to renew my flex account last year for 2025. I was told to wait 2 to 3 days. I’ve checked back twice each time and Told to wait Someone will get back to you. Now almost 2 months and still nothing. This is beyond unsatisfactory!

### 1/5 — App and or company is terrible.  Would not recommend.

*2024-02-25*

After using the app and navigating through the pull down menu it makes sense that the “rate this app” tab don’t work.  
Good luck submitting anything for reimbursement though FSA or HSA.  Had a majority of my submitted clames immediately denied when I submitted them.  Never seen a pending status just immediately denied after all items of the clame process on the app were completed.   Definitely won’t be using this in the future.  
Good luck and use at your own risk and guaranteed loss of time and money.

### 1/5 — Difficult App on Purpose

*2024-02-13*

This app is made to be difficult on purpose. Uploading a picture of your receipt only gives you a small window less than that of a screen shot. They do this to avoid reimbursing money I’ve already spent. There is no way to contact service on the app, so you have to call in. When I did that and finally spoke to a person (Tim) they hung up on me. I waited for a call back until it became clear that I wasn't going to get one. When I finally got through again I got the same person who said he tried to call me back but I didn’t answer. A lie. I don’t trust this app and I trust this company even less. This company is trash.

### 2/5 — Bcc App

*2023-12-07*

Not one of my claim submissions using this app have been approved, despite attaching receipts, they are rejected for "no receipt"
The expenses are eventually paid but only after I call and email the receipt directly.

### 3/5 — Contact through the app

*2022-02-22*

There should be a way to contact support through the app as opposed to calling or emailing outside the app

### 5/5 — Easy to use!

*2020-05-31*

Great App and easy to use/understand

## Frequently asked questions about BCC My SmartCare

### What can I do with the My SmartCare app?

The My SmartCare app allows you to securely manage your Benefit Coordinators Corporation Flexible Spending Account from your mobile device. You can view your account balances, plan details, and recent transactions. Additionally, you can submit claims and substantiation materials directly through the app.

### How do I access my account through the app?

You can access your account by using your existing username and password provided by Benefit Coordinators Corporation. You must have already registered and completed the online authentication process before you can log in and access your personal information through the app.

### Is the app free to use?

The app itself is free to download and use for eligible participants. However, the application does contain advertisements. You will need to be a participant of Benefit Coordinators Corporation's Flexible Spending Account to utilize its features.

### What information can I see in the app?

Through the app, you can view your current account balances, detailed information about your plan, and a history of your recent transactions. You will also be able to see any communications sent to you by BCC.

## Version history (last 5 releases)

### 26.08.00 — 2026-08-11

Bug fixes and minor enhancements to improve your experience.

### 26.05.01 — 2026-05-13

Various bug fixes and UI improvements.

### 26.02.00 — 2026-02-18

• Improved clarity for claim and transaction details.
• Various bug fixes and UI improvements.

### 25.11.00 — 2025-11-17

•  Interval tracker balance is now easier to view.
•  Various UI enhancements and bug fixes.

### 25.08.00 — 2025-08-11

• Improved registration flow with additional security measures.
• Various UI enhancements and bug fixes

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## Related topics

[smartcare](https://appshunter.io/ios/topics/smartcare)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*