# BCC My SmartCare — user reviews > 29 indexed App Store user reviews of BCC My SmartCare by Benefit Coordinators Corporation, rated 4.50/5 from 618 ratings. - Source: https://appshunter.io/ios/app/bcc-my-smartcare/id808454889/reviews - App overview in markdown: https://appshunter.io/ios/app/bcc-my-smartcare/id808454889.md - Rating breakdown: 5★ 493 · 4★ 47 · 3★ 19 · 2★ 9 · 1★ 50 ## What do users think of BCC My SmartCare? Overall sentiment: negative **Pros** - 👍 Easy to use/understand - 🚀 Fast pay - 👍 Great app - 👍 Convenient - 👍 Helpful and informative **Cons** - 🐛 App is archaic and outdated - 🐛 Login is terrible - 🐛 Pages won't load for transfers/investments - 🐛 Requires calling customer service frequently - 🐛 Claims are immediately denied - 🐛 Difficult to navigate - 🐛 Upload photo window is too small - 🐛 No way to contact support within the app - 🐛 App crashes after entering username - 🐛 Every transaction requires starting over - 🐛 Not user friendly - 🐛 Won't connect to server - 🐛 Overzealous security, logs out frequently - 🐛 Claims don't update beyond 'pending approval' - 🐛 Cannot attach PDF files as receipts - 🐛 Too secure, requires answering secret questions often - 🐛 Crashes when trying to add photo for claims **Commonly reported bugs** - Login screen freezes - App crashes after entering username - App closes after entering username and selecting log in - Won't connect to server - Crashes when trying to add photo for claims - Upload photo window is comically small - Pages won't load for transfers/investments - Rate this app tab doesn't work **Most requested features** - Allow contact through the app - Improve navigation and ease of use - Integrate with other apps for receipt attachment (Dropbox, Box, Evernote) - Allow saving passwords or using Touch ID - Allow viewing all claims like the full website - Allow attaching PDF files as receipts - Improve claim submission process to avoid immediate denials - Provide a pending status for claims - Allow editing claim information - Store dependent and provider information - Allow adding additional documentation ## Newest reviews (9 of 29) ### 2/5 — Reprehensible customer service *2025-02-23* It’s been almost 2 months now since I opened up an investigation on the fact that I Rogered up to renew my flex account last year for 2025. I was told to wait 2 to 3 days. I’ve checked back twice each time and Told to wait Someone will get back to you. Now almost 2 months and still nothing. This is beyond unsatisfactory! ### 2/5 — Bcc App *2023-12-07* Not one of my claim submissions using this app have been approved, despite attaching receipts, they are rejected for "no receipt" The expenses are eventually paid but only after I call and email the receipt directly. ### 1/5 — Not user friendly! *2019-03-22* Every transaction requires you to start over. Very frustrating. Nothing is saved, claims cannot be amended. There has to be a better way. ### 1/5 — Not user friendly *2019-02-16, version 7.0.1* Not user friendly ### 1/5 — Useless *2018-03-15* Does not ask for required information, does not allow you to enter or save information about dependents or providers. Literally had every single claim I submitted denied because they will not store data about my dependents. Cannot edit claim info to provide it, and was not able to add additional documentation. ### 3/5 — Nice start but needs to be easier to navigate. *2017-11-02* I think it is difficult to navigate this app. Once you figure out how to accomplish a task it seems to be pretty reliable. ### 1/5 — What a mess! *2017-04-26* Well at least it seems to work for basic functions. There seems to be a lot of functionality, but when you drill down many of the menus, you can't actually do anything--just look around. Add to that: it's a little overzealous about security. It doesn't offer the option to save your password or use Touch ID and it logs you out immediately if you switch apps. Want to use a calculator to add up all those bills while you're entering a claim? You'll get logged out. Get a phone cal? Logged out. Urgent text message? Logged out. Really painful especially for someone who is actually security conscious and uses really complex passwords. I'll probably just use the website from now on. This app is a giant waste of effort. I hope they will improve it. Either that, or I'll switch to a really simple password thats easy to remember. Like "password1". ### 3/5 — Meh! *2016-08-17, version 4.3.1* It's ok. ### 2/5 — Good idea, poor execution *2014-12-16, version 2.2* 1. Very secure, too secure! I have to answer secret questions every time, even more hassle than any of my banking apps 2. Balance check - only part working for me 3. Add claim - crashes when trying to add photo so no claims are added and my time is wasted ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-01-28* The app is archaic, not user friendly, login is terrible. ### 1/5 — Doesn’t work well *2026-01-04* I can log in, but almost every time I try to transfer money or look at my investments the page won’t load ### 1/5 — Worst app ever *2025-04-08* This is the worst app. So outdated. I have call customer every time. ### 1/5 — App and or company is terrible. Would not recommend. *2024-02-25* After using the app and navigating through the pull down menu it makes sense that the “rate this app” tab don’t work. Good luck submitting anything for reimbursement though FSA or HSA. Had a majority of my submitted clames immediately denied when I submitted them. Never seen a pending status just immediately denied after all items of the clame process on the app were completed. Definitely won’t be using this in the future. Good luck and use at your own risk and guaranteed loss of time and money. ### 1/5 — Difficult App on Purpose *2024-02-13* This app is made to be difficult on purpose. Uploading a picture of your receipt only gives you a small window less than that of a screen shot. They do this to avoid reimbursing money I’ve already spent. There is no way to contact service on the app, so you have to call in. When I did that and finally spoke to a person (Tim) they hung up on me. I waited for a call back until it became clear that I wasn't going to get one. When I finally got through again I got the same person who said he tried to call me back but I didn’t answer. A lie. I don’t trust this app and I trust this company even less. This company is trash. ### 1/5 — Upload photo window option is comically small *2020-04-01* I screenshot each receipt emailed to me. On the website, you upload a screenshot for reimbursement—easy. On the app, when you click “add receipt”, and “choose photo” from library, then select the receipt screenshot, for some reason, the photo size is limited to a smalls square, which means I have to upload my receipt in two or three different shots. Why???! ### 1/5 — Useless - confirmed *2020-03-07* Does not prompt for basic information, the omission of which is later used as grounds for claim denial. Additionally, “Comments” section is provided but not accessible via the mobile interface, at least. BTW, this organization has stolen thousands of my dollars by obfuscation like this over several occasions. Denial is their default. ### 1/5 — Run if you can! *2019-04-19, version 8.1* I’m pretty sure this is tied into 100.00 reading glasses they want you to buy on there store, I sent in a clear and visibly marked out of pocket bill and was denied?? The bill was right from insurance, not sure how much there bonuses are for keeping MY money but until someone contacts law makers what can we do, yea it’s there money now ### 1/5 — Issues *2019-04-17* Cannot get passed the login screen after entering user name. App crashes. ### 1/5 — Bug *2019-04-11, version 8.1* App closes after entering username and selecting log in. ## Most praised reviews (10 highest-rated) ### 5/5 — So far so good *2026-02-10* Great very informative and helpful. ### 5/5 — Easy to use! *2020-05-31* Great App and easy to use/understand ### 5/5 — Salt *2018-03-21* Awesome App! Easy to use if you submit receipts with itemized statement is key. Fast pay. I love it. ### 5/5 — Wonderful!!! *2015-02-03, version 3.0.6* I love this app! It brings my FSA interaction to 2015. It is easy to use, easy to make a claim from my phone, no papers to have to scan and sign and save. I can check my account balances and payment history... I just love it. Thank you! ### 5/5 — Great App *2014-06-04, version 2.2* Will be very helpful to track expenses and usage. Looking forward to testing out claim submission from app! ### 5/5 — FSA App *2014-03-25, version 2.2* Great app - really convenient! ### 4/5 — Server! *2018-04-12* Won’t connect to server. ### 4/5 — Great app *2016-01-31, version 4.2* The app is easy to use, easy to read, and navigate. My only issue with it is that it shows your name, ssn, birth date, and address under the Profile tab. For security reasons, I think that's a problem. ### 4/5 — Useful but could be better *2015-02-16* I've used this a few times to submit claims. It would be nice to be able to see all my claims like the full web site. The claims don't get updated beyond the 'pending approval' state. Also, it doesn't allow me to attach PDF files that I receive as receipts to these claims. Instead, I have to take multiple screen shots of the PDF and attach them as photos. I guess this would require integration with other apps like Dropbox, Box, Evernote, etc. ### 3/5 — Contact through the app *2022-02-22* There should be a way to contact support through the app as opposed to calling or emailing outside the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*