# BCE Connect — user reviews > 41 indexed App Store user reviews of BCE Connect by Archdiocese of Brisbane, rated 2.14/5 from 80 ratings. - Source: https://appshunter.io/ios/app/bce-connect/id910824920/reviews - App overview in markdown: https://appshunter.io/ios/app/bce-connect/id910824920.md ## Newest reviews (16 of 41) ### 1/5 — Not user friendly *2025-11-26, version 4.1.4* Frustrating that I continually get logged out and have to change password every time I use the app. ### 1/5 — Painful *2025-07-31, version 4.1.2* Hard to believe it was possible, but this app is even worse after the update. ### 1/5 — So unstable *2025-07-16, version 4.1.1* App not working … again. Always glitching, data sometimes loads, sometimes doesn’t. So frustrating. ### 1/5 — Probably the worst app I’ve ever used *2025-07-16, version 4.1.1* Doesn’t work, full of bugs, but is used for all important announcements, so most are missed. ### 1/5 — Terrible and clunky *2025-06-25, version 4.1.1* Painful to use. ### 1/5 — Worst school app *2025-05-15, version 4.1.0* This ‘update’ has been a nightmare. From the login through the website to now not recognising my password that I’ve had for 3 years?! Anxiety provoking! ### 1/5 — Constantly frustrating *2025-04-29* Your child will be there then they won’t. The school will be there then it won’t. For an app that has things like a “blog” that a school tries to use for passing parents relevant information like weekly spelling lists to constantly be inaccessible is poor form for both the app and all the schools that use it which shrug when you can’t get the information you need because “they don’t manage the app”. BCE it would be a better service to not have this app! **Developer response:** Good morning Iamkahn, Thank you for getting in touch. I apologise for the frustration you are experiencing, we are always looking to provide a seamless experience to our users and it helps us to hear what our users find difficult. Sometimes data from a previous session can be stored in BCE Connect and this can build up over time and slow things down. Please try doing a hard close on the BCE Connect app to clear your app's cache. If you continue to experience issues, please reach out to your child/ren's school who has trained staff to assist parents with the app. Alternatively the BCE website has troubleshooting steps (https://www.bne.catholic.edu.au/support/resources/Pages/App-troubleshooting-guide.aspx). Kind regards, BCE Connect Team ### 1/5 — App is not working. *2025-04-06* Since the start of the term, I could not log in the app and web browser. I deleted the browsing history and the cache in Google Chrome and Safari. I also uninstalled and reinstalled the app multiple times and turned off and on my phone multiple times. Each time I log in, I get an error. This is so frustrating. **Developer response:** Good morning yanya, Thank you for getting in touch. I apologise for the frustration you are experiencing, we are always looking to provide a seamless experience to our users. For log in issues, we recommend reaching out to your school for assistance so they can check your access. Alternatively please refer to the BCE website for troubleshooting steps (https://www.bne.catholic.edu.au/support/resources/Pages/App-troubleshooting-guide.aspx). Kind regards, BCE Connect Team ### 1/5 — Calendar empty *2025-03-28, version 4.0.8* The contents of the school calendar are randomly missing - it seems to on weekends mainly, but also randomly at other times. Similar with the newsletters. ### 1/5 — Horrible *2025-03-19* App that only works selectively, most links you to their online site which could not be worse. It sends you on a wild goose chase for 30min before you are able to log in. **Developer response:** Good afternoon, thank you for getting in touch. We recommend updating to the latest version and if log in issues continue please reach out to your child/ren's school for assistance so they can check your access. Alternatively please refer to the BCE website for troubleshooting steps (https://www.bne.catholic.edu.au/support/resources/Pages/App-troubleshooting-guide.aspx). Kind regards, BCE Connect Team ### 1/5 — Do better BCE *2025-03-10* For an app thats main purpose is to communicate important information related to my children’s education, this app is abysmal. Despite having notifications enabled, neither my partner or I receive notifications and miss important updates. This is basic functionality that should be working. When I do log in, sometimes I can’t even view the ‘blogs’ where class information is communicated. I would be happier if the school reverted to emails for all communication. At least I could be assured I could easily find the information I need. **Developer response:** Good afternoon, thank you for getting in touch. Sometimes data from a previous session can be stored in BCE Connect and this can build up over time and slow things down. Please try doing a hard close on the BCE Connect app to clear your app's cache. If you continue to experience issues, please reach out to your child/ren's school for troubleshooting steps. Kind regards, BCE Connect Team ### 1/5 — Doesn’t work *2025-03-07* Attempted to log on, goes straight to a login page and says access denied. Same email address used as only have the one not sure why not accessible **Developer response:** Good afternoon, thank you for getting in touch. We recommend updating to the latest version and if log in issues continue please reach out to your child/ren's school for assistance so they can check your access. Alternatively please refer to the BCE website for troubleshooting steps (https://www.bne.catholic.edu.au/support/resources/Pages/App-troubleshooting-guide.aspx). Kind regards, BCE Connect Team ### 1/5 — Can’t log in *2025-01-31, version 4.0.7* I am a student and I can’t seem to log in so I would wish for somebody to fix this ### 1/5 — Full web sign on each time opening app? *2025-01-30* Not sure if I am using this app correctly as since an update, every time I open the app I am redirected to a webpage to perform a sign in with email an password? Often this takes a couple of attempts with the password (even when I’m using the correct password). This isn’t user friendly to a time-poor parent scrambling to check things on the last minute whilst leaving the house in a rush! Maybe I’m just using it wrong or there’s a setting I can change perhaps? **Developer response:** Good afternoon, we apologise for your experience using bce connect; we strive to provide a seamless experience to our users. For data and security reasons you may be logged out from time to time. We recommend enabling biometrics in BCE Connect, so you can simply sign in using your face id when you open the app (available in your device settings). Kind regards, BCE Connect Team ### 1/5 — So much missing *2025-01-21, version 4.0.7* Less access to content previously available on the old app, also very glitchy. ### 1/5 — Constantly needing to relogin *2024-08-15* Since the upgrade, every time I look at the app, I have to relogin and it is no longer accepting Face ID and doesn’t remember my login details - super annoying **Developer response:** Good afternoon, thank you for your valuable feedback and we apologise for the inconvenience you are experiencing. In order for our team to support you with this, please submit feedback through the BCE Connect App. Navigate to the Me page using the bottom navigation bar > select Feedback > outline the issues you are experiencing > press Submit. Kind regards, BCE Connect Team ## Most critical reviews (10 lowest-rated) ### 1/5 — One of the Worst *2026-07-31* One of the worst, most non user friendly apps I’ve had the displeasure of using. So many long time bugs still not fixed, in particular the sign in issues **Developer response:** Hi Mily Milly Milly, Thank you for getting in touch. We are always looking to provide a seamless experience to our users and it helps us to hear what our users find difficult. If you'd like to submit some detailed feedback to us, please provide this via the Feedback button in the BCE Connect mobile app. Alternatively, your child's school has trained staff that are happy to help. Kind regards, BCE Connect Team. ### 1/5 — Just frustrating *2026-07-21* Im just trying to see my report card bro and everytime i log in it takes me back to the log in page so i have to put my info in again but takes me back to the log in page every single time. **Developer response:** Hi, thanks for getting in touch. I’m sorry you’ve been having trouble accessing your report card. BCE Connect is designed for parents and carers only. Parents and carers can view their child’s report card by logging in to BCE Connect using their parent credentials. Please reach out to your school for assistance with your login and accessing your report card - they’ll be happy to help. The BCE Connect Team ### 1/5 — I cannot login *2026-06-24* I have deleted, updated, reinstalled this app, reset my password 3 times and I cannot login. It comes up with f5 error. This is so inconvenient as I can’t log absences or appointments or even easily access my kids school report -.- **Developer response:** Good morning Hayley, Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it is when you’re trying to quickly log an absence. For quick fixes, please visit our website; https://www.bne.catholic.edu.au/support/resources/troubleshooting-bce-connect-parent-portal-access. If you need more specific help, your child’s school has trained BCE Connect Administrators to assist. They will be able to do things like check you are using the same email that we have on file and the permissions are correctly set up - please share your device type and a screenshot if possible. Kind regards The BCE Connect Team ### 1/5 — Cheap and buggy *2026-05-24* I’ve repeatedly given feedback on this app to BCE and the school. The app isn’t stable or something. Every time I try to use it there is an issue. It is literally so frustrating when all I am attempting to do is mark my child absent. **Developer response:** Good morning Nancy04camp, Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it is when you’re trying to quickly log an absence. If you haven’t already, you may find it helpful to enable biometric login (such as Face ID or fingerprint login), as this can make access quicker and more seamless. We’re currently looking at ways to improve the sign-in experience for non-biometric users, and we’ll provide updates to your school as enhancements are released in the app. For quick fixes, please visit our website; https://www.bne.catholic.edu.au/support/resources/troubleshooting-bce-connect-parent-portal-access. If you need more specific help, your child’s school can assist - please share your device type, app version, and a screenshot if possible. Kind regards The BCE Connect Team ### 1/5 — Hard to find information with new blog setup *2026-04-23* Update after developer response The response from the developer does not address the issue. The new way may have been designed to make it easier but it makes it harder. There was never an issue when you could select the individual year level blogs. If you wanted to see information related to year 3 you could select the year 3 blog and see all the relevant blogs in one place. If you wanted to see information for prep you could select the prep blog and see all the blogs related to preps. The new blog set up does not give you any way to filter the blogs. All information is dumped together in a central blog, split between 2 tabs. This makes it incredibly difficult to find information related to one child in any given year level because it is now mixed in with every other year level that you have children attending the school. Combining all the blogs together does not make it easier, it makes it harder. Perhaps adding an option to filter the posts would be helpful, although having the individual year level blogs was a significantly better set up. Original review The new blog setup makes it impossible to keep on top of information for multiple children. It was much easier to find information relating to a particular year level when you could choose the blog for that year level. Now you need to search through both the news and blog tabs as some year levels are posting in the the news and some are posting in the blogs tab. If you have multiple children, not only do you need to sort through multiple year levels worth of information, you also have to sort through all the other non year level specific posts that have been made that are all mixed in together. **Developer response:** Good morning, Thanks for sharing this feedback - I can understand how frustrating it would be to have to hunt through multiple areas, especially when you’re trying to keep up with information for more than one child. The good news is that the new blog process is designed to make this easier. Teachers can publish updates targeted to a specific class, so you will only receive blogs related to your children. In general, Teachers will use the Blogs tab for targeted class news, and you’ll find the News tab is used for broader, school-wide communication. I hope this information is helpful. If you have any further questions, please contact your children's school - they’ll be happy to assist. Kind regards The BCE Connect Team ### 1/5 — Never works *2026-04-02, version 4.2.0* Never works ### 1/5 — Terrible *2026-03-15* Issues logging in every single time absolutely impossible to use you really need to fix this login issue and just have an auto login with iPhone password or face id not this whole login via the website and have the login reset; every time I need to reset the password it is the biggest waste of time ever **Developer response:** Good morning, thanks for getting in touch and sharing your concerns - I understand how frustrating it is to have to sign in repeatedly. To make access easier, it isn’t necessary to log in via the website each time. Instead, if you’re able to, please enable biometric sign-in (Face ID / fingerprint) on your device. You will see this option when you first download the app and sign in. The latest version of the app includes enhanced security to ensure student information and data remains protected. And when biometrics are enabled, you can stay signed in and simply use Face ID/fingerprint when you open the app. If you opt out of biometrics, you may be logged out from time to time. We’re currently looking at ways to improve the sign-in experience for non-biometric users, and we’ll provide updates to your school as enhancements are released in the app. If you would like more detailed support, the trained staff at your child’s school are happy to assist you. Kind regards The BCE Connect Team ### 1/5 — Incredibly bad app, shame on Catholic education for having it *2026-03-15* I regret enrolling my child into catholic education solely due to this app. It’s the single most frustrating app I have ever used. It will randomly logs you out and when you try to log in it will tell you password is incorrect, when you try to set up password it will tell you it’s used already but if you try logging with it will say incorrect. Sometimes you click on parental portal and will ask you to log in again even if you are already logged in app. Ohh and when you do put your credentials in it will just finish in white screen and you have to start again and if you are lucky it will not force you to again change password for no reason. Menus in app are stupid too, trying to book parent teacher meeting it’s in random location under booked…. Why would it be under booked if you have not booked yet. Terrible/horrible app and they refused to fix, think about enrolling your kid elsewhere… **Developer response:** Good afternoon, thank you for your feedback. I am sorry to hear of your frustration. For data and security reasons you may be logged out from time to time. We recommend enabling biometrics in BCE Connect, so you can simply sign in using your face id/thumb print when you open the app (available in your device settings). In regard to your password not being recognised, sometimes your phone saves old passwords and autofill's passwords that don't work anymore. You can turn this feature off in your phone settings. We also have some troubleshooting steps on our website: https://www.bne.catholic.edu.au/support/resources/Pages/App-troubleshooting-guide.aspx. Kind regards, The BCE Connect Team ### 1/5 — The WORST app ever *2026-03-02, version 4.2.0* This is the most disjointed, confusing and woeful app I have ever used. If the aim of this app is to frustrate the user and waste their time then it has achieved their mission. Absolute rubbish. ### 1/5 — Frustrating!!! *2026-01-26* The app is so useless and doesn’t even work. I try to log into the app with my school email and when I press ‘Sign In’ it just takes me back to the sign in screen. I tried deleting the app, restarting my phone, logging into the app with or without wifi, making sure my phone is up to date, and it still doesn’t work!! **Developer response:** Hi nicci_11, thanks so much for taking the time to share your feedback - I’m really sorry to hear how frustrating this experience has been for you. It sounds incredibly inconvenient, especially after trying all the usual troubleshooting steps like reinstalling the app, restarting your phone, checking your network connection, and ensuring your device is up to date. If you’re using an Android device, one thing worth checking is whether Google Chrome is installed and enabled, as the app relies on Chrome for secure sign in. If Chrome is disabled or uninstalled, it can cause the sign in loop you’ve described. Thanks again for letting us know - your feedback helps us continue improving the experience. If you’re still having trouble after checking Chrome, please reach out to your child’s school for support, as they can confirm whether your school based login is active and correctly configured for the app. Kind regards, BCE Connect Team ## Most praised reviews (9 highest-rated) ### 5/5 — Just brilliant *2026-07-22* Such a wonderful resource for parents, I can see all of my children’s information in a clear well laid out format. I can log an absence, complete permission forms, see their reports and timetable. Well done BCE, such a great resource! **Developer response:** Dear Happy Chick 123 Thank you for your wonderful feedback! We’re delighted that BCE Connect makes it easy to access your children’s information and manage important tasks. We truly appreciate you taking the time to share your experience. The BCE Connect Team ### 5/5 — Easy to use *2021-02-10* Great app and so easy to use - very intuitive ### 5/5 — Great app, easy to use *2014-09-23, version 1.0.6* The app is great to use, it was easy to find my schools and add them as favourites. It keeps me up to date with the happenings on my school through news and announcements. It also has an iffy little feature for locating my school and giving directions. ### 4/5 — Update needed *2017-01-24, version 2.3.13* Need to update app. Very slow. Causing errors. ### 3/5 — Cannot download app *2026-02-03* I have been very frustrated because I cannot download the new app. I have tried numerous times and have to google BCE every time and login that way Once logged in it is easy to navigate so I have given 3 stars for that **Developer response:** Hi TammyCooper, Thank you so much for taking the time to share your feedback with us. I’m really sorry to hear how frustrating it’s been trying to download the BCE Connect app - that’s definitely not the experience we want for our families. One possible cause could be limited storage space on your phone, which can sometimes prevent apps from installing even when everything else looks fine. If you’re able to free up a little space and try again, that may help resolve the issue. I’m glad to hear that once you’re logged in, things are easy to navigate. If you have any concerns or would like clarification about your child’s details, please don’t hesitate to contact your child’s school directly - they’ll be more than happy to assist. Kind regards, The BCE Connect Team ### 2/5 — Frustrating Beyond Belief *2025-08-03* This app has a mind of its own. One day the information is there, the next it’s not. Continually having to close app and “reopen”. It should not be this difficult. **Developer response:** Hi Noidonotwanttoaddanickname, thank you for getting in touch. We are always looking to provide a seamless experience to our users and it helps us to hear what our users find difficult. If you'd like to submit some detailed feedback to us, please provide this via the Feedback button in the BCE Connect mobile app. Kind regards, BCE Connect Team. ### 2/5 — Needs to improve *2024-11-25* What a frustrating year! Even though keeping the app up-to-date, Parent slips seem to have disappeared, School news is updated late or disappears altogether. The whole app is clumsy and does not inspire confidence at all. ### 2/5 — Improvements need since major update *2024-08-06* Frustrated by having to login via the catholic education website every time I use the app just because I don’t have finger print/facial id enabled. Calendar no longer opens at “today” but at the 1st of the month…… now need to scroll down to reach current date **Developer response:** Thank you for reaching out about BCE Connect. We apologise for any inconvenience you’ve experienced. Our goal is to ensure a seamless and user-friendly experience for parents using our mobile app. The new version of the App has enhanced security and requires logging in to protect student and school data. The Calendar was enhanced to provide access to historical data for parents, including last month's events. Kind regards, BCE Connect Team ### 2/5 — Access *2022-12-01, version 3.20.16* Always get an error.. even to log out… can’t use the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*