# BEA Mobile 東亞手機銀行 — user reviews > 77 indexed App Store user reviews of BEA Mobile 東亞手機銀行 by The Bank of East Asia, Limited, rated 4.80/5 from 443 ratings. - Source: https://appshunter.io/ios/app/bea-mobile/id381215704/reviews - App overview in markdown: https://appshunter.io/ios/app/bea-mobile/id381215704.md - Rating breakdown: 5★ 383 · 4★ 38 · 3★ 8 · 2★ 2 · 1★ 12 ## Newest reviews (11 of 77) ### 3/5 — The screen turning white during content loading should be removed *2026-06-14, version 10.4.0* The screen turning white during content loading should be removed; frequent whitening during routine loading creates a flickering effect that is harmful to the eyes. ### 2/5 — Limited functionality *2026-01-22, version 10.2.3* Missing the IPO application function. Still have to resort to opening up a desktop based computer browser to log into the account to have all the stock based functionality. As a bank/brokerage, you need to make more effort to be user friendly and mobile centric to stay competitive. ### 3/5 — No more facial recognition? *2025-09-04, version 10.1.3* Changed my phone number and app started updating right after. Opened the app to find there is no more facial recognition to log in. Cant find or remember log in details which is my mistake but caused such a headache for past few days, will need to go to bank tomorrow to open it up again and catch up on bills 🥲 ### 2/5 — Mortgage part loading *2025-07-31, version 10.1.1* Since 2-3 months ago, the app was unable to open the mortgage part until I tried for more than 3 to 10 times. ### 3/5 — Inbox load more than a minute *2025-03-18, version 10.0.17* The Inbox function loads more than one minute. This issue has happened since I downloaded the app last year. ### 2/5 — Not user friendly *2024-11-13, version 10.0.15* First it needs so many different kinds of password but infact, only one password is required to login into the app. What is the point for setting so many unrememberable passwords!? The app actually has no function about credit card! Credit card cannot be activated! Cannot add credit card to Apple Pay using the app. Need to phone to complete the registration of using Apple Pay with the credit card. Then what the app and help? It made me not difficult to use your credit card. ### 2/5 — ATM card still didn’t received over 2 months *2024-07-27, version 10.0.13* I live chat and even went to bank to address card issue about why it is not sended yet, all they say is it will be there with in a 7 to 14 working days. I applied on one Bea account got approved on 11 June but nope no card. Now it’s end of July. Too slow service except their counter service is great. Recently I upgraded my HSBC account got new card in 2 WORKING DAYS. Also Bea bank mortgage agent are too lazy to follow up. I applied mortgage for my house through online which Bea staff suggest me to do) and they take 3 weeks to reply and give 1 miss call. If I miss that call it’s gone no call back nothing. How do we know it’s a scam or junk calls if it’s just 1 miss call? When I did call back no answer nthg. Fortunately got mortgage from another bank now. I only opened account for my mpf cuz my company use this bank otherwise I wouldn’t even bother. ### 3/5 — Can’t Log in *2024-05-09, version 10.0.10* Im using IPad and it can’t show the “User Name” column in the Log-in page. I have everything I need to log in but there’s just no space for me to input my user name. I guess there’s a bug for iPad. ### 4/5 — 適當微調 *2024-03-26, version 10.0.9* 改善一下版面，希望能夠容易查閱，另外改善對金貴金屬外匯買賣，希望容易啲操作 ### 2/5 — Cannot login *2024-02-07, version 10.0.7* After update the app, it keeps showing that “high usage and try again later”, which I never see in the old version ### 1/5 — Terrible Redesign *2024-01-21, version 10.0.6* I don’t know what these people are even thinking. The original interface is straight forward and easy to navigate, and now? You guys completely destroyed what you have! The user experience is horrifying, I used to see my balance as long as logged in, but now I have to put THREE extra steps to barely notice it! I am taking my money out, no thanks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid app *2026-03-18, version 10.3.1* I can’t open the app it kept showing system is under maintenance, yet I tried to see if there’s any update. The reason was that I have to update the app only, not due to the banking system maintenance. Why can’t tell me simply to update the app? Is it ridiculous? ### 1/5 — Fail in downloading *2025-08-30, version 10.1.3* Fail in downloading the app ### 1/5 — 信用卡資料讀取失敗 *2025-07-15, version 10.1.1* 最近冇一次係睇到信用卡資料，次次都係讀取失敗。想睇月結單都睇唔到，app已del。 ### 1/5 — Can’t log on at all *2025-02-06, version 10.0.16* The log on button is greyed out ### 1/5 — iToken finicky *2025-01-28, version 10.0.16* Online banking wants to use iToken for so many features, push notifications never arrive and QR code keeps expiring, takes a lot of tries to get iToken actions done ### 1/5 — The app is not user friendly. *2024-08-29, version 10.0.13* Hope there would be improvement for user. Every time I want to know how much I spend this month or in a certain period(on a particular credit card), there is no way to show the total amount (for the selected period). I have to calculate it by myself?! OMG! ### 1/5 — Mobile app can’t login! System upgrade take so long time?! *2024-07-03, version 10.0.12* What happen with the mobile app today. Can’t login due to system upgrade ? System upgrade should done during midnight why in the day time business hours ?!!!!!! ### 1/5 — Trash *2024-06-13, version 10.0.11* Every time I open the app, I have to wait for a long time, then every action in the app is very slow, and there are always inexplicable maintenance, why is the rating of this app 4.4, please ask those who rated it high have they really used this rubbish app? ### 1/5 — 無法將信用卡加至wallet *2024-06-10, version 10.0.11* 無法比半粒*，或者更少，完全不能加信用卡落wallet,wallet的虛擬號碼完全找不到，客服只會打黎叫你搵客服再整，並不能即時解決問題，成功勇奪0.5粒星。 ### 1/5 — Matt H *2024-02-07, version 10.0.7* This app is not stable, i can hardly load my e-statement, it took me many tries to load and it doesn’t always work. There was no internet problem when I was using the app as I was using other bank’s app at the same time. Sometimes can’t even login with Face ID, very annoying to use. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s the best bank in Hong Kong *2025-08-28, version 10.1.3* It’s the best bank in Hong Kong ### 5/5 — easy and helpful *2024-08-19, version 10.0.13* Very useful and simple of this app ### 5/5 — BEA app *2024-08-01, version 10.0.13* Very easy app and quite fast. One of the best banking apps in Hong Kong . I like all the additional features in the latest edition which makes it powerful. ### 5/5 — Transfer to other banks *2024-06-15, version 10.0.11* Easy access, fast and convenient ! ### 5/5 — Nice and quick banking *2024-02-09, version 10.0.7* The new design looks refreshed and modern. Fund transfer is smooth and much better now. Love the new investment overview - now I can see all of my investments easily ### 5/5 — Great app update *2024-01-27, version 10.0.6* Quite easy to use, not bad ### 5/5 — The UI looks fantastic and it runs smoothly. *2024-01-25, version 10.0.6* The UI looks fantastic and it runs smoothly in my device. ### 5/5 — The updated version is good *2024-01-22, version 10.0.6* After updating the mobile app version, I can download my e-statements and view my credit card number after verification. Just check and copy when doing online shopping without physical card. It would be wonderful if we can default view more transactions in the record page. ### 5/5 — New BEA App *2024-01-16, version 10.0.6* I love the new BEA app because of the improved design and easy access to daily banking features!!!! ### 5/5 — Best Bank App in Hong Kong *2023-11-27, version 9.9.1* This is the best bank App in Hong Kong --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*