# Beam — user reviews > 245 indexed App Store user reviews of Beam by GBC S.A., rated 4.60/5 from 808 ratings. - Source: https://appshunter.io/ios/app/beam/id560637969/reviews - App overview in markdown: https://appshunter.io/ios/app/beam/id560637969.md - Rating breakdown: 5★ 623 · 4★ 106 · 3★ 43 · 2★ 13 · 1★ 23 ## What do users think of Beam? Overall sentiment: negative **Pros** - 💰 Rewarding with cash back and discounts - 🚀 Convenient and easy to use - 🔒 Secure payment method - 👍 Smooth and intuitive interface **Cons** - 🐛 Frequent app crashes and technical issues - ❌ Limited merchant acceptance and availability - 🕰️ Slow and unreliable payment processing - 💸 Unauthorized charges and deductions from accounts - 🔍 Poor customer support and lack of responsiveness **Commonly reported bugs** - App crashes on launch or during use - Payment transactions fail or get stuck - Account verification and card linking issues - Rewards and credits not properly tracked or applied **Most requested features** - Expand merchant network and availability - Improve payment reliability and speed - Provide better customer support channels - Add Apple Watch support - Introduce more rewards and discounts ## Newest reviews (12 of 245) ### 2/5 — Beam is not giving credit anymore *2019-10-01, version 4.6.2* Beam is no longer giving cash back for purchases through their app and user's needs to spend their accrued balance by end of December 2019. I enjoyed using this app and was always recommending it to people but now they are having you download share. I will try share and hope that it offers the same advantages as beam. ### 2/5 — Good idea bad app *2019-02-22, version 4.6.1* I have been using this app on and off since the beginning. The rewards are good but the implementation of the payment system at petrol stations is appalling. The app times out during the filling process and you have to start again, but the app insists on showing an animation of the filling process instead of letting the user pay right away. Now imagine 6 cars lined up behind you, everyone can see you babe finished filling up but the lousy app is still playing it’s animation! I have complained many times but nothing has been done. It’s not my phone as I have been using this app long enough to switch 2 phones with the same results! Recently, my credit card expired. Now I can’t add my credit card to the app. It claims my card as an issue. Trust me, after many calls to my credit card issuer, there is nothing wrong with my card. In fact, I have switched to Apple Pay, which accepted my card with no issues. So Beam, get your act together. You just lost a customer ### 1/5 — Scam *2018-12-31, version 4.6* They took money out of my account without my consent. I only had it for about 20 mins before I deactivated it and then they took money out of my account. It was only a few dollars but it’s still wrong and they have yet to get back in contact with me and refund me. ### 3/5 — False advertising *2018-12-28, version 4.6* Haven’t received my ‘free money’ as everyone else claims they have. No promo codes work for me and can’t even discover stores. ### 1/5 — Hopeless *2018-12-12, version 4.6* They don’t reply to problems and it doesn’t work! ### 1/5 — Not effective anymore *2018-10-03, version 4.5* Beam used to be my favorite pay method. Now it is not as effective as it used to. It is actually frustrating now, where you have to sit in a gas station and wait for the payment to process and then it fails. Hope you will fix this problem. ### 3/5 — Unreliable *2018-09-25, version 4.5* Works well when it works but the majority of the stores I shop at keep saying it never works. Fustrating ### 1/5 — Transfer to Beam UAE not working *2018-09-02, version 4.4.3* Painful for not being able to transfer rewards to new beam app. It’s not allowing to download beam UAE from AppStore which has country registered not as UAE... ### 1/5 — Angry 😡 *2018-08-30, version 4.4.3* My card not working on beam “ Unavailable in UAE !!! “ But before it’s working !!! What can I do know ???? ### 1/5 — Transfer from International to UAE App *2018-08-30, version 4.4.3* Very disappointed to see that no prior intimation was communicated to users in UAE that service will be terminated on 30th Aug. And data will not be transferred until one delete the current app and download new app. ### 1/5 — Not working with my iphone 4 *2018-08-14, version 4.4.3* Not working with my iphone 4 ### 1/5 — Customer care is painful *2018-07-02, version 4.4.2* It’s a decent app for getting returns on your purchases.. sometimes the offers are excellent,, however, the customer care has an attitude like they own the payment market, so take it or leave it.. they have no clue how far behind they are Apple Pay and Samsung Pay.. they made a loyal customer mad enough to leave and move to Apple Pay. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer available in Sydney (since 2021) *2024-08-03, version 4.9.4* Despite the latest update to the app being 10 months ago, the description for the app still states that it is available in Sydney. I was trying to remember why I had deleted the app, so I reinstalled it and it was immediately obvious why - you’re instantly greeted with a message stating that Beam Wallet is no longer available in Sydney since 2021, but they’ll be back in 2022 to provide an update. This comment is still the latest update showing as at August 2024. I see other comments saying they’ve had trouble having their accounts deactivated - I’m off to start that process, so hopefully I can actually deactivate. TLDR: don’t bother installing if you’re in Sydney. It’s not available. ### 1/5 — Disappointed *2021-03-08, version 4.7.2* I was quite happy when I first found this app as a replacement for an old one that has been discontinued. But it seems like each time I to try to use it, it stops my schedule before even one activity has been completed. When I go back into the app, it’s like I didn’t even start the schedule to begin with, making it useless to me (and I know I started it because I marked several things as “complete”.) ### 1/5 — Scam app *2021-01-06, version 4.7.2* Took out $1.13 out of my account when i made an account. It is a scam app and hasn't contacted me back after i contacted them. Do not get this app. You can see people who experiences similar things below. ### 1/5 — SCAM app - took money from account *2020-12-05, version 4.7.2* I downloaded this app and it immediately charged money from my card without a purchase - fraud app!!! ### 1/5 — Charged for no reason *2020-09-25, version 4.7.2* You charged me 1.33 euro for no reason and my bank charged me for foreign operation 0.02 Euro, that is not acceptable. ### 1/5 — Cashback not received on purchase *2019-11-03, version 4.6.2* Despite receiving notification that cashback would cease on 31st December I have not received cashback on purchases made in November. If I had known this I would have used other means of payments. ### 1/5 — In Sydney? Don’t bother *2019-07-08, version 4.6.2* Hardly any retailers support it, and yet it’s still virtually impossible to search who does. (May as well have an html list.) Worse still, this update quits out when searching by category. No idea what these guys are trying to achieve. ### 1/5 — Stole my money *2019-03-13* Stole $1.82 from me ### 1/5 — Nightmare to pay anywhere. Going bad *2019-01-16, version 4.6* The app has gone too slow and at time fails at many places. I think you use outdated tech. Something like apple pay is so smooth. You seriously have to think on efficiency and speed. ### 1/5 — Considering legal action *2019-01-07, version 4.6* Customer support is unresponsive, and has limited live chat support. I’ve asked for the account to be deleted, several times with no response. Update: Customer support had deleted my previous ticketed request to have the account deleted, and had not honored the request. This company conducts itself in suspicious patterns in collecting personal data. I would not trust such an inconsistent, and obscure company like this, with its own intentions set above the common respect of consumers. I am considering legal action at this point. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy as! *2020-08-10, version 4.7.2* Super easy and quick! ### 5/5 — Use Promo Code: 2011 for a 20$ bonus *2020-02-10, version 4.6.3* Best rewards app in Sydney. You can use Promo Code 2011 for a cash bonus when you sign up! Lots of rewards and freebies - absolutely love it! ### 5/5 — Liyakathsali *2018-10-05, version 4.5* Very good app u get good discounts and bonus 😊 but after it changed beam uae it’s worst u need to follow up bonus each friend u refer u need send mail to inform I have referred my need give them details before old beam was too good ### 5/5 — Monkey *2018-09-26, version 4.5* Donkey ### 5/5 — Best wallet *2018-08-26, version 4.4.3* The best wallet ever used.. but there are so many cashiers in stores those who don’t know how to use the beam.. and Customers are unable to use it.. the technical issues facing sometime.. but it is trustworthy... easy to use.. good rewards on payments.. ### 5/5 — About the app *2018-08-16, version 4.4.3* Hello woz wondering if this app works in Australia? ### 5/5 — Great App *2018-07-14, version 4.4.2* Really cool app that makes purchases easy and rewards you at same time. ### 5/5 — Epic App *2018-06-27, version 4.4.2* Awesome rewards app just awesome! Scott ### 5/5 — Fast payment and good saving *2018-06-10, version 4.4.2* Just an amazing app! Fast and reliable payment method! Looking forward for more stores to join in. ### 5/5 — Raja Ramchandran *2018-05-27, version 4.4.2* Excellent and easy to use, beneficial ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-30.*