# Beans & Brews — user reviews > 161 indexed App Store user reviews of Beans & Brews by ARABICA, LLC, rated 4.78/5 from 2,833 ratings. - Source: https://appshunter.io/ios/app/beans-and-brews/id902029819/reviews - App overview in markdown: https://appshunter.io/ios/app/beans-and-brews/id902029819.md - Rating breakdown: 5★ 2,466 · 4★ 156 · 3★ 51 · 2★ 30 · 1★ 61 ## What do users think of Beans & Brews? Overall sentiment: mixed **Pros** - 👍 Great customer service - ☕ Delicious coffee - 🙂 Friendly and helpful staff - 🏆 Excellent rewards program - 💻 Convenient app for ordering **Cons** - 🐛 App glitches and bugs - 🤔 Confusing app UI and functionality - 💳 Issues with gift cards and reloading balance - 🤷‍♀️ Inconsistent app performance - 🕰️ Slow app response times **Commonly reported bugs** - App crashes and freezes - Login and account issues - Scanning problems with QR codes and receipts - Incorrect balance display and deduction - Compatibility problems on newer devices **Most requested features** - Mobile ordering and pickup option - Saved payment methods for easier reloading - Improved rewards tracking and redemption - Better integration between app and in-store experience - More frequent app updates and bug fixes ## Newest reviews (13 of 161) ### 3/5 — Offers option broken *2026-08-31, version 3.9* It’s been over 2 months, and it always just says awaiting offers. Not to mention you save all these points just to get 5 dollars off. That’s it. ### 2/5 — App needs an update *2026-08-30, version 3.9* My biggest issue with the app is that you are unable to select how much of your rewards points you want to redeem. It will automatically redeem the maximum amount of points. The only way you can adjust is if you scan the app in store. Kind of defeats the purpose of ordering ahead on the app. ### 2/5 — Mandatory account *2026-08-20, version 3.9* Mandatory account to order a freaking coffee. No apple pay as an option. ### 2/5 — Not Diabetic Friendly *2026-08-18, version 3.9* The app itself sucks pretty hard. I'm a type 1 diabetic and sometimes I just want to be able to order my drink on the app, but there's no nutrition information and it's damn near impossible to get anything sugar free. I don't want to add a pump of sugar free syrup into a drink that's already loaded with sugar - I just want a drink that doesn't deplete all the insulin in my pump. ### 3/5 — Problems getting promotional points *2026-07-20, version 3.9* Almost every week I run into problems getting the promotional points that are promised in the app. This is super frustrating. We time our visits around these promotional bonus points, so when we don’t get them, it’s super frustrating. This past week, I had a notification I would receive 25 bonus points for stopping by three times in one week. We went for our third time, the bonus point notification was never applied to my account, and yet it still dismissed the promotional coupon notification for it. This has happened so many times to us that it’s starting to feel borderline like a bait and switch operation. It’s starting to just feel like it’s better to save the drive, the gas and just make coffee at home. 😔 ### 5/5 — Hurricane *2026-05-12, version 3.9* We just found this cute coffee shop in Hurricane. Clean, bright seating area. Friendly efficient staff and Delicious coffee & food!! Our new Must go to in Hurricane! ### 5/5 — My Spot!! *2026-05-07, version 3.9* I LOVE Beans & Brew! I’ve been a loyal customer since 1998!! Top notch and I’m so glad you’re part of home!! Thank you for always providing excellent service! ### 2/5 — Hire a new developer!!! *2026-05-06, version 3.9* Note: this is a review for the app, not for beans and brews. This is the worst coffee app, which sucks because beans is the best coffee shop. The user interface is not intuitive at all. I have to spend time figuring out where the menu is, how to order, how to customize, where the price is, etc… my three year old could design a better UX I swear. Please please please hire someone new. Or at least talk to your developer and do some user testing. Hell even have Claude vibe code a new app. ### 5/5 — Matcha *2026-04-23, version 3.9* Looovvee their matcha ### 5/5 — Best coffee shop *2026-04-22, version 3.9* The crew in Logan are SO friendly! I go there for this reason alone. Love the drinks, food, and atmosphere too. ### 5/5 — New Nephi Store *2026-03-19, version 3.9* Great service! Great drink suggestion with the Buff Mr. B’s! ### 5/5 — Substitutions *2026-02-26, version 3.9* Substitutions are almost impossible on the app ### 5/5 — Beans is the Beans *2026-02-21, version 3.9* Their seating is always welcoming and cozy to get you in the right headspace for any day that comes your way! Beans & Brews is the place for you! ## Most critical reviews (10 lowest-rated) ### 1/5 — App poor quality *2026-08-20, version 3.9* Need to improved app ! Scan should be only one for any promo ### 1/5 — The worst app interface *2026-08-13, version 3.9* I hate this app. You can tell that this coffee house is trying to be “different” just tell me what’s in the drink. Why are there no nutrition facts available in the app? I have local coffee shops with better ordering platforms than this app. So disappointing. ### 1/5 — Extremely complicated *2026-07-14, version 3.9* I stg I’m not a grandma or anything but I just gave up and deleted the app after 10 minutes because it was so complicated ### 1/5 — Offers won’t be honored *2026-06-30, version 3.9* I’ve loved beans and brews for years. I’m a frappe addict. But I’m at the point I’m shocked when the discounts or offers actually work. It errors out with online orders then in store refuses to honor order online offers. After making 3 purchases I was suppose to get a free drink which never posted. Online coupons for discounts, double points and such don’t work more than do. This has always been an issue but it’s getting ridiculous the last few months. The thing getting my post on here today is they ask for a review at the end of each online order. It will always allow 5 star reviews. But errors out if you post anything less. The 5 star is completely false after 4 times getting errored out on 4 separate purchases to leave lower reviews. I’ve been a customer for years but I’m moving away to try more reliable coffee shops. PS if anyone in store reads this. My beloved cocoa bean frappe goes from being utterly delicious to tasting like melted chocolate ice cream from visit to visit. Consistency should be taught to baristas. ### 1/5 — Don’t accept cash?!? *2026-05-23, version 3.9* Wtf lame lame lame . ### 1/5 — Chia *2026-04-16, version 3.9* The taste was terrible. I couldn't detect the chai flavor, it just tasted like warm milk. ### 1/5 — Awful App *2026-04-04, version 3.9* Horrible app. So confusing and every time I try and use it the employees at each location I’ve tried are even more confused than I am. Terrible to navigate, never scans for payment…. Can’t STAND this app. ### 1/5 — Updates too frequently *2026-01-17, version 3.9* Every damn time I pull up to the the drive through I have to update the entire app, grow up ### 1/5 — Wiped clean *2025-12-17, version 3.7* I had points in old app that didn’t transfer, feeling cheated. ### 1/5 — This app is HORRIBLE *2025-11-09, version 3.6* I downloaded the app and added money to it (not intuitive to figure out how to do this). When I went to pay for my order with the app, their scanner wouldn’t scan the QR code - it had to be refreshed MANY times. Then it kept telling the associate that “customer is not found” and all of my information was set up and correct. She mentioned needing to confirm the account but I never got any emails or texts requiring you click a link to confirm your account. So… now I’m out $25 on this stupid app that I can’t use. Whoever designed this app and process… this is one of the worst CX/UI experiences I’ve ever had to deal with. I’m beyond frustrated and will probably avoid Beans & Brews between this and ridiculously long waits. I want my money returned to my credit card, but don’t know who to contact. This is beyond frustrating. I’ve never had trouble like this with the Starbucks or Dutch Brothers apps. It’s also very slow. You need new app developers B&B. ## Most praised reviews (10 highest-rated) ### 5/5 — Coffee *2026-08-21, version 3.9* My favorite coffee ever ### 5/5 — Best Coffee WRV *2026-08-20, version 3.9* New coffee drive through in the Wood River Valley! There are very few coffee drive throughs in the WRV and this place is consistently amazing! Best coffee in the entire valley! Great service and awesome growing menu! Get the app! ### 5/5 — Awesome *2026-08-19, version 3.9* Jordan and Lilly at the Fort Lane location in Layton Utah are totally awesome ### 5/5 — The best barista *2026-08-16, version 3.9* Easton is like the best person here he is really nice ### 5/5 — This Brews Crew Dude *2026-08-10, version 3.9* Knows my order and has it ready before I’ve even paid. Love this spot, especially because I’m typically in a hurry with work and there’s no drive through. When I do have a little time though, it’s a nice lounge with a more hip vibe and a bookcase full of books. ### 5/5 — perfection *2026-07-20, version 3.9* literally THE BEST reward system and the drinks are WAY better tasting/quality than starbucks. my absolute favorite ### 5/5 — Friendly *2026-07-19, version 3.9* Friendly and fast ### 5/5 — Deliciously addicting!! *2026-07-15, version 3.9* Beans & Brews has quickly become one of my favorite coffee stops! The staff is always genuinely friendly and welcoming, and they make every visit a pleasant one. Their coffee is absolutely delicious and dangerously addictive. Every drink I’ve tried has been consistently great. Being located inside Ridley’s Family Market (along with Ace Hardware) makes it a unique spot to grab an amazing cup of coffee while you’re out running errands. If you’re in the Kuna area and haven’t stopped by yet, you’re definitely missing out. Highly recommend! ### 5/5 — Worth it!! *2026-05-16, version 3.9* I always have great experiences here! The rewards I get on the app make the coffee even more worth it ### 5/5 — Nice *2026-05-15, version 3.9* Great customer service, kind employees --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*