# BEAUTY BAY — user reviews > 419 indexed App Store user reviews of BEAUTY BAY by Beauty Bay Ltd., rated 4.80/5 from 3,343 ratings. - Source: https://appshunter.io/ios/app/beauty-bay/id1319809419/reviews - App overview in markdown: https://appshunter.io/ios/app/beauty-bay/id1319809419.md - Rating breakdown: 5★ 2,924 · 4★ 206 · 3★ 94 · 2★ 35 · 1★ 84 ## What do users think of BEAUTY BAY? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Great product selection - 💎 High-quality products - 🛍️ Good deals and discounts - 🎁 Free gifts with orders **Cons** - 🐛 Buggy app with glitches - 🔍 Limited search and filtering options - 💬 Poor customer service and lack of communication - 📦 Unreliable and slow shipping - 🔑 Difficulty logging in and accessing account **Commonly reported bugs** - App crashes and freezes frequently - Wishlist and search functionality not working properly - Checkout and payment issues - Incorrect product information and pricing - Delivery tracking not accurate **Most requested features** - Improve app stability and performance - Add more filtering and sorting options - Enhance customer service and communication - Improve shipping reliability and tracking - Streamline login and account management ## Newest reviews (10 of 419) ### 2/5 — Site needs a rehaul *2026-04-21, version 19.37.0* The site and app are clunky! It is difficult to find offers and look for specific brands. ### 2/5 — App stays closing *2026-01-31, version 19.37.0* It won’t let the app open at all. It’ll open for a moment a short moment then close out automatically after. I tried deleting it and downloading it again but it only works for a little while then starts again. ### 2/5 — No customer service *2025-07-30, version 18.3.0* Always loved beauty bay have been using very often past years but there is no contact I tried emailing, post and their AI chatbot but no response please fix this this is very disappointing I tried to ask for a refund as my order was sent to a different address ### 3/5 — App use *2025-07-30, version 18.3.0* The app keeps jumping when you are looking at products and takes you to a different section ### 2/5 — Bezahlvorgang *2025-07-15, version 18.3.0* Ich kaufe oft und gern hier, aber die letzte Bestellung zog sich sehr hin, weil der Bezahlvorgang mehrmals abgebrochen wurde, mit Kreditkarte zweimal und it Paypal 3 mal. ### 1/5 — Order rate *2025-05-25, version 17.31.0* I ordered with tracking since 9 April until now 25 May. Could you please check the price of the product. ### 1/5 — Return process *2025-05-22, version 17.22.0* If I could give 0 stars I would. I have been chasing this company to return a simple item for the past 4 days now and I have not heard back from them. I left a trust pilot review to which they lied stating they have contacted me and waiting a response. If you truly contacted me, why would I still be chasing your company to have my item returned? This is time consuming for me!! You have a not that is useless and getting in contact with a human is near impossible. ### 3/5 — Ish *2025-02-10, version 16.6.0* The product range is limited and there are not very many popular products if that’s what your looking for a good system and nice layout apart from that tho ### 1/5 — Website much easier *2025-01-14, version 10.7.24* Downloaded the app as promised 20% off (advertised on website). However this discount wasn’t provided - not applied at checkout nor was a code emailed. Also no option to change delivery choice away from most expensive option to a cheaper one but you can on the Website. Complete con! Don’t download this app, use website if you need to use this company. ### 4/5 — Tutto meraviglioso *2025-01-13, version 10.7.24* L’unica pecca è la spedizione !!! Ti fanno perdere le speranze è vero , non c’è nulla per poterlo tracciare , l’unica cosa che riesci a leggere è in transito .. poi per il resto i prodotti sono davvero belli . Se dovete ordinare fate ordini abbastanza prima , per il resto tutto impeccabile come prodotti . ## Most critical reviews (10 lowest-rated) ### 1/5 — App is not working at all for me. *2026-03-16, version 19.37.0* Have deleted and downloaded it again but still doesn’t work ### 1/5 — They are the worst *2026-02-03, version 19.37.0* They cancelled every order i made and the support is useless ### 1/5 — Discount *2025-12-28, version 19.37.0* Says you get student discount but never works even when I write the code ### 1/5 — Problematiche pacco *2025-11-27, version 19.33.0* Non mi tiene aggiornato il pacco e non è ancora arrivato niente inoltre non mi permette di tenere registrato i movimenti dei miei ordini ### 1/5 — Got rid of Tribe *2025-11-20, version 19.33.0* They got rid of Tribe and points which was the only thing that made them better than other beauty retailers ### 1/5 — Scamm *2025-09-08, version 18.43.0* É uno scamm, il prezzo dei prodotti dopo averli messi nel carrello aumentano a dismisura, (es il prodotto labbra di huda 24,99 dopo averlo messo nel carrello 35) me ne sono accorta dal totale ### 1/5 — Love Bb but app is terrible *2025-08-29, version 18.37.0* Beauty bay is amazing, the app however, I am so sick of being told to retry, its so frustrating! ### 1/5 — The prices are insanely increasing!! *2025-08-01, version 18.3.0* I have only started using this specific app bc of how affordable the makeup is in it, but I noticed after quite sometime that theres a huge gap between the original prices and the prices in Saudi riyal!! Even though we are paying the shipping fee and the customs duties so there isn’t a reasonable cause for that difference but I was like alright I can still take it, BUT yall started slowly increasing the prices all of a sudden and now that I checked some products have increased from 90 to 150 !!! Mind you 90 WITHOUT any discounts! That was the abh concealer and then the huda beauty powder went from 145 (no discount either) to 200 Whats wrong with yall??? Clear greediness you do not deserve to be as famous in ksa after this we can’t take it anymore ### 1/5 — Sa fait maintenant 5 jour j’essaye de crée un compte et sa ne marche pas *2025-07-04, version 17.49.0* 🥹 ### 1/5 — still no delivery 5 days later *2025-06-11, version 17.31.0* terrible they deliver with evri i ordered next day delivery and refunded this 3 days later still no update on where my delivery is it has been saying it will deliver between 11/1 today its now 9pm . 5 days later ! nothingggg im never using beauty bay again such a disappointment mate am ragin ## Most praised reviews (10 highest-rated) ### 5/5 — 🌟🌟🌟🌟🌟 *2026-05-06, version 19.37.0* I’ve always found beauty bay to have an amazing selection of bargain and branded products. I can always find what I’m looking for ### 5/5 — Tip *2026-02-28, version 19.37.0* Tips ### 5/5 — 10/10 *2026-02-10, version 19.37.0* Love that when you look at a product and go back to the main list, it takes you back to where you left rather than right back to the beginning. No other beauty company ships as fast as BB. Sephora, cult, space nk, allbeauty, lookfantastic, justmylook.. they take up to a week or more. Shipping is super fast and impressive with BB!!! Own brand products are of an unexpected superb quality. And Klarna on offer makes this 10/10 for me. Thanks bb ### 5/5 — Best beauty products! *2026-02-07, version 19.37.0* I love everything from this app, I’ve just started to get back into makeup & I find anything I need here, I won’t shop anywhere else. The only downside is how quick everything goes out of stock ### 5/5 — Amazing *2025-09-01, version 18.37.0* They have a great selection for makeup and skin care which is great cause i love getting new makeup to try out and really good quality products ### 5/5 — A new language *2025-09-01, version 18.37.0* Please add arabic ### 5/5 — 2 year buyer *2025-04-18, version 16.20.0* Love this app, mainly use it for skin care. I LOVE the fact that they have GENUINE South Korean skin care. They also give you coupons in the box when you order sometimes! ### 5/5 — Love Beauty Bay! *2025-03-09, version 16.8.0* Beauty Bay is the only place I can stock up on my favourite Pattern shampoo and leave in conditioner for my curly hair in the UK (the ones I use are out of stock everywhere else!) so they are a lifeline for my hair! Nothing else compares to these products when it comes to nourishing my curls and fighting frizz so I’m so grateful to Beauty Bay for stocking them! I also got free delivery again (and 20% off this time around, which is a massive bonus at a time when money’s tight). Thanks so much 🙏😍 ### 5/5 — Excellent *2025-02-28, version 16.8.0* Excellent service ### 5/5 — Exceptional *2025-01-27, version 16.2.1* I love them . Never let me down ever! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*