# BECU — user reviews > 456 indexed App Store user reviews of BECU by BECU, rated 4.84/5 from 69,919 ratings. - Source: https://appshunter.io/ios/app/becu/id465186865/reviews - App overview in markdown: https://appshunter.io/ios/app/becu/id465186865.md - Rating breakdown: 5★ 59,433 · 4★ 5,827 · 3★ 646 · 2★ 264 · 1★ 708 ## What do users think of BECU? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Helpful budgeting and spending tracking features - 🔒 Secure login process - 👍 Intuitive and user-friendly interface **Cons** - 🐛 Transactions not syncing properly - 🐛 Buggy and unreliable app performance - 🔍 Lacking important features available on website - 🤔 Confusing or unintuitive app design - 🔍 Limited functionality compared to expectations **Commonly reported bugs** - Inconsistent transaction reporting between app and website - Messaging/chat feature not functioning properly - Mobile check deposit often fails to recognize correct amounts - Frequent login issues and challenges with multi-factor authentication **Most requested features** - Add ability to make loan payments and view statements within the app - Improve transaction search and categorization tools - Provide option to customize budget categories and time periods - Integrate credit score checking functionality - Allow linking of external bank accounts for a more holistic view ## Newest reviews (16 of 456) ### 4/5 — Good app *2026-08-06, version 11.14.2* It’s a great app obviously it’s a banking app ### 3/5 — Too long without growth *2026-08-04, version 11.14.2* Have a lot of accounts with you guys. I use the app all the time. There haven’t been any major improvements to connectivity for a while. It’s so frustrating that syncing to the bank account takes so long. When I’m on the dashboard view, I can see accounts in one order. Whenever I go to transfer, they are in an alphabetical order, which makes sense to me. And whenever I tapped to view the accounts, they’re in a different order. Come on guys it’s time to update your app. Users should be able to set titles for accounts. Account should be listed in alphabetical order. synchronization should go quickly. ### 2/5 — broken in new iOS *2026-07-31, version 11.14.2* used to be working but unavailable to use after IOS upgrade ### 2/5 — Needs serious debugging *2026-07-28, version 11.14.2* The app itself is very glitchy but the most frustrating this is that Face ID is not working properly each time. I’m constantly getting locked out of my online banking. This is the only app the rejects my Face ID & it’s so annoying because I’ve had to call BECU a good 3x this week to unlock my account. Please please please for the love of god PLEASE fix this issue. ### 2/5 — BECU PLEASE Improve *2026-07-24, version 11.14.2* We enjoy being long time BECU customers. Their customer service is excellent. But this app is SO OUTDATED and needs improvement. It is slow and not up to par with so many other banking apps (Chase and Citibank to name a couple). PLEASE. Put some resources and budget to improving the app which I use every single day. ### 3/5 — Usually Good *2026-07-23, version 11.14.2* Currently unable to log in on the app. Turned off VPN and still unable to access. Signed in no problem with a desktop browser. This seems to be an app issue. ### 2/5 — Auth NIGHTMARE *2026-07-19, version 11.14.2* Their CIO/CTO needs to get their act together. This app always locks me out for the most ridiculous reasons then have to call their tech support to unblock me caveman style. Traveling out of town? Your account is locked. Out of state? Locked. Overseas for biz trips? Consider banking elsewhere. ### 4/5 — Great UI, Budgeting needs work. *2026-07-16, version 11.14.2* It’s way better than many credit unions I have used, and very fleshed out with many features. Only issue is the budget feature is wonky. I don’t like how they are bubble and a bit of a hassle to edit. I would enjoy and option for the interface be a grid so I can view them more easily. Also, why can’t I add more main budgets? I can add custom sub budgets, but not major ones? Other than the budgeting prospect, great app! ### 3/5 — BECU a bit odd *2026-07-09, version 11.14.2* No tap to pay with debit cards Gotta go through a few extra steps to activate regular use features. Switched from a credit union in the bay area recently, and the experience with that bank was a little more seamless. ### 5/5 — Stellar budget review and itemization *2026-07-08, version 11.14.2* A great site to see your budget in a nutshell from history to current transactions. One of the best sites I have seen, especially for my financial banking. ### 5/5 — Simple, reliable *2026-07-08, version 11.14.2* Consistently working ### 2/5 — No statements, autopay, or payment visibility *2026-07-05, version 11.14.2* It’s frustrating that you can see minimum payment amounts, nor set up auto pay, nor download statements in the app. ### 5/5 — a review of BECU i guess… *2026-07-04, version 11.14.2* catch that reference? anyway… becu app is pretty good ig but there’s room for improvement for sure. For example it makes me sign in with my password 3 times before it brings me to a second screen where I can enter in the code they send me. Every. Stinking. Time. Gets a little cumbersome but maybe I’m just a spoiled American…. Anyway that’s my review hope they change that and may our Lord and Saviour Jesus Christ save America from her transgressions! ✝️☦️✝️☦️ ### 5/5 — Great banking app *2026-07-02, version 11.14.2* Very streamlined, informative and user friendly. Highly recommend ### 5/5 — Awesome *2026-06-28, version 11.13.4* Good deal works well ### 4/5 — So far so good *2026-06-26, version 11.13.4* There’s always room for improvement. I really wish that they would have tap to pay on all cards, but beggars can’t be choosers. As far as I know this app has everything I need. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ok banking terrible technology *2026-08-11, version 11.14.2* Banking is ok. Their tech stack is terrible and stuck in the early 2000s. Weekly off line systems for some ridiculous reason. And they actively block VPN which is asinine and exposes customers data to many cyber security threats. ### 1/5 — Always under maintenance *2026-07-23, version 11.14.2* Sucks that I can’t access my money in the middle of the day. Always an authorization error. ### 1/5 — Bad online *2026-07-20, version 11.14.2* I wish it would tell you when your deposit will be available. I would also like to get a daily notification of my balance like my other bank ### 1/5 — Absolutely stupid credit union. *2026-07-04, version 11.14.2* Charged me for $25 with no reason and start calls me everyday. Haha, see never again ### 1/5 — Log out *2026-06-26, version 11.13.4* Why do you keep logging me out of the app? I have face recognition and I go in and for some reason it's unchecked and I have to reset password. Time-consuming and annoying. ### 1/5 — No external banks *2026-06-13, version 11.13.4* Use to able to sync external bank accounts but that feature doesn’t work anymore. Please fix this… ### 1/5 — DO NOT UPDATE *2026-06-11, version 11.13.4* …Update: I was a great app, but the most recent update completely breaks everything. I went to login (as I have done countless times before), and now it just spins. I should’ve learned my lesson; if an app works, don’t update it. ### 1/5 — I am thankful I bank elsewhere!! *2026-06-03, version 11.13.4* Every week it’s a different issue. Declined payments, hard to get support, disabled fund transfers, and DELAYS. Keep your other bank; in fact, get another bank as back up. BECU is easily the worst banking experience I have ever had!!! ### 1/5 — Worse *2026-05-27, version 11.13.4* This bank is the by far the worst bank I’ve ever used in my life. App is not working correctly after hours you cannot find any representative your payments keep declining. You can’t add your debit card to some sites even if you do it’s gonna get declined. Use any bank, but not this one trust me on that.! ### 1/5 — Only logs in 1 out of 10 times *2026-05-01, version 11.13.4* I have had the app for years and always have the same problem, I try to log in and the loading screen spins and then says it’s timed out. My phone is updated to the latest iOS and the app is also on the most recent update. This has been a consistent problem for over a year and sometimes I can log in more regularly, but it’s rare. Also, the app never works unless I’m connected to WiFi, which is very inconvenient. I end up having to log into my web browser to use any online banking. Not sure what happened as when I first got the app many years ago it worked fine. This app sucks. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-21, version 11.14.2* The layout is simple to understand and all the right information is at your fingertips tips. Net worth and monthly budget are helpful tools. ### 5/5 — It works *2026-08-20, version 11.14.2* Simple easy to use minimalistic app that does its job ### 5/5 — I ❤️ BECU *2026-08-12, version 11.14.2* I've never had brand loyalty like I have with BECU. Their online services are great, fraud prevention is fantastic! Skip the corrupt banks and go with the nonprofit credit union. ### 5/5 — Pleased *2026-08-04, version 11.14.2* My dad retired from Boeing and used BECU and when I was looking for a new bank Dad suggested BECU I switched and haven’t had any problems with any-of the employees or rules of the bank. The employees seem like they take my as if they were there own mistakes and fixed for me with a smile on there face, good work all ### 5/5 — The best Credit Union *2026-08-03, version 11.14.2* I love how easy it is to communicate with any agent! Every time im connected the communication is so effortless! Thank you for being the best in customer service ! ### 5/5 — Perfect Credit Union *2026-07-28, version 11.14.2* I am glad to let anyone who is thinking about joining BECU know that BECU is the best! No fee, no stress, always someone who kindly helps you …. ### 5/5 — Good app *2026-07-24, version 11.14.2* It is simple to work with and use ### 5/5 — Fast, Convenient and Easy *2026-07-19, version 11.14.2* Love this app, makes banking more convenient and easy to take care of common chores. Saves us lots of time, no need to run to the ATM to deposit checks. ### 5/5 — Pong *2026-07-16, version 11.14.2* Easy to use everyday ### 5/5 — Stop the Fraud *2026-07-13, version 11.14.2* BECU is the best Bank around. I am so glad I was able to join in on it and what I like best about this Bank is they really protect your money? They try to make sure that no fraudsters are stealing money from your account. Trust BCEU2 stop the bleeding. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*