# Beer Barrel Pizza & Grill — user reviews > 78 indexed App Store user reviews of Beer Barrel Pizza & Grill by Good Food Hospitality Management LLC, rated 4.90/5 from 5,911 ratings. - Source: https://appshunter.io/ios/app/beer-barrel-pizza-and-grill/id1544035675/reviews - App overview in markdown: https://appshunter.io/ios/app/beer-barrel-pizza-and-grill/id1544035675.md - Rating breakdown: 5★ 5,324 · 4★ 430 · 3★ 78 · 2★ 33 · 1★ 46 ## What do users think of Beer Barrel Pizza & Grill? Overall sentiment: positive **Pros** - 👍 Friendly and knowledgeable staff - 👍 Great food and atmosphere - 👍 Excellent service - 👍 Smooth app experience - 👍 Rewards program **Cons** - ⏱️ Slow service - 🐛 Issues with rewards/app functionality - 💰 High delivery fees **Commonly reported bugs** - Rewards not working as expected - App crashing or not functioning properly **Most requested features** - Option to add special instructions during checkout - Ability to easily apply rewards at checkout ## Newest reviews (14 of 78) ### 3/5 — Rewards *2026-02-20, version 47.14.0* Rewards do not work online. Terrible app for rewards ### 3/5 — App Flow *2025-10-04, version 45.9.1* Does not describe the dishes from the menu very well and the app does not flow through options especially payment very easily ### 5/5 — I love Beer Barrel! *2025-01-09, version 37.0.0* Wow this place is an incredible value compared to the competition. Texas Roadhouse? More like Texas Poorhouse. ### 4/5 — Work then pie! *2025-01-05, version 36.3.33* Getting a jump on @rangekleen week but desired a BBpie! ### 5/5 — Food service *2024-12-23, version 35.1.25* Food and service were very good. ### 5/5 — Burgers and brew *2024-11-21, version 35.1.25* The hamburger and fries where hot a s fresh. ### 5/5 — Best restaurant in town *2024-09-28, version 34.2.9* I have NEVER been disappointed with Beer Barrel!!! It is truly the best food, and great atmosphere!!!! ### 5/5 — Good Foods, Great App *2024-09-15, version 34.2.9* Easy to use and Great options!!! ### 5/5 — Pleases everyone *2024-08-21, version 32.14.5* The food here is the very best no matter what you order. Market street is where we always go. The staff is very nice. ### 5/5 — Best bartenders *2024-07-21, version 12.0.1* Best bartenders in Lima ### 5/5 — Beer barrel *2024-03-26, version 12.0.1* Great service & yummy food!!! ### 5/5 — 5 Stars *2024-03-24, version 12.0.1* Good food and friendly environment ### 5/5 — Love Beer Barrel and the Good Food App *2024-01-08, version 12.0.1* This app makes ordering easy and the food is always so delicious! ### 5/5 — Great meal *2023-12-05, version 12.0.1* Loved the ABA pizza! Awesome chef salad too! ## Most critical reviews (10 lowest-rated) ### 1/5 — Offered discount in email header then not at site!! *2026-07-04, version 50.0.3* Bait and switch!!! Will not be back!!! ### 1/5 — Don’t do it *2026-01-24, version 47.10.0* New meatloaf was horrible Cauliflower burger has no cauliflower it’s a black bean and corn burger they did away with everything good Take it back the way it was your doing a horrible change ### 1/5 — Supper *2025-09-01, version 45.5.2* Unfortunately our salads never came. Server was not able to multi task. The table next us never got their salads either and then his order was incorrect. Got no drink refills. But what really disappointed us was that the server for the table next to us did nothing but trash talk to another server about the couple who had been sitting there. Do that privately. We don’t need to hear it nor know you’d do the same about us if we made a complaint to the manager. ### 1/5 — Drive thru *2025-03-11, version 39.3.1* I waited at the drive through window for five minutes before I had to honk my horn and have someone help me. It is during lunch hours and I need to get back to work. What is the process for someone sitting in the drive thru? Or is the process that we need to honk to get someone’s attention? If so, a sign needs hung up. Regardless I think a sign needs hung up at Dixie hwy drive thru explaining to the customer what they need to do once arriving at the drive thru. Very unhappy ### 1/5 — Not user friendly *2024-10-04, version 34.2.9* Doesn’t allow for subtractions or additions to supreme pizza ### 1/5 — No way to apply reward at checkout *2022-11-11, version 9.9.1* Clicked to apply reward on app before order. Tells you that reward can be applied at checkout. At checkout no option to apply reward. Come on man. ### 1/5 — Horrible app *2021-11-12, version 8.0.13* App never works and I can never use my rewards to place an order. In fact, I can never place an order unless I call. ### 1/5 — Automatic tip *2021-07-16, version 7.0.4* They had put an automatic 20% tip on your order. ### 1/5 — Kinda deceiving *2021-01-25, version 4.16.20* Pretty much a means to collect personal data and cc info. Thought it would replace the website and need to carry rewards card but it falls short. ### 2/5 — First time costumer *2025-03-24, version 39.3.1* Very disappointed in customer service and my pork tenderloin was not served hot and my wife cheese burger was so sloppy it fell apart ## Most praised reviews (10 highest-rated) ### 5/5 — Great bartender! *2026-08-02, version 54.0.0* Great pizza and mules are so good! Minor mix up with pizza and she and the manager were quick to fix it! ### 5/5 — Great spaghetti and chunks *2026-07-23, version 53.1.0* Food was fresh, fast and really tasty! ### 5/5 — Amazing visit! *2026-06-26, version 50.0.3* Atmosphere 5 star Service 7 stars Food 7 stars Caiden was above and beyond, checking back often and meeting all our needs ### 5/5 — BEST PIZZA *2026-06-19, version 50.0.3* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Love this place *2026-01-25, version 47.10.0* Came during a very large snow event and was served well!! Mel is a great manager in Van Wert!! ### 5/5 — Please add *2025-11-30, version 47.1.1* Brown gravy Please add brown gravy to your sauces to buy! It’s great on your fries ### 5/5 — The Best!! *2025-08-19, version 45.2.8* The St. Mary’s Beer Barrell Pizza is the absolute best one we have been to! We have tried others and they’re not as good. I hate to say it, but it’s true. The food is great, the staff is super, it’s always crowded with a good group of folks!! We have a good time every time we come!! We enjoyed the cauliflower crust pizza it’s one of the best ones we’ve had!! This is a regular hangout for us because it’s just so great in every possible way. ### 5/5 — Love this place *2025-08-15, version 45.2.8* Kate at the bar is the best. Always happy and friendly. ### 5/5 — Employees *2025-03-19, version 39.3.1* Awesome Job on our food every time! ### 5/5 — Will *2025-01-11, version 37.0.0* Will is a great ambassador for Beer Barrel, friendly, funny, knowledgeable of the products, and attuned to the customers needs! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*