# Behavior Observation: BOSS — user reviews > 9 indexed App Store user reviews of Behavior Observation by Allen Eubank, rated 4.60/5 from 89 ratings. - Source: https://appshunter.io/ios/app/behavior-observation-boss/id1534801113/reviews - App overview in markdown: https://appshunter.io/ios/app/behavior-observation-boss/id1534801113.md - Rating breakdown: 5★ 72 · 4★ 8 · 3★ 1 · 2★ 2 · 1★ 6 ## Most critical reviews (9 lowest-rated) ### 1/5 — App not working *2024-05-03* I have reached out to customer service and nothing. The app is stuck and will not open. I have already tried restarting my phone. Spent $40 for an app that doesn’t work. ### 1/5 — Waste of $$ *2023-07-21* Have no idea how to use this. This lady is making money off this ap and I have no idea how to use it. **Developer response:** You should definitely request a refund if you are not using the app. Refunds are processed by Apple. Start here https://support.apple.com/en-us/HT204084. ### 1/5 — Awful rip-off. Terrible customer service. *2021-11-23* This app was a total ripoff. It has literally one screen, no customization options, no way to switch between methods of data collection. I requested a refund after one day because I was so unsatisfied, and it was denied. So I paid $40 for something that’s totally useless to me. **Developer response:** Hi, Kaedeco, unfortunately, refunds are out of our control and processed by Apple customer support. Please reach out to them using the following link, https://support.apple.com/en-us/HT204084 You can always contact us directly at behaviorobservationtools@gmail.com if you have any issues or concerns. ### 1/5 — Where are the instructions? *2021-02-03* Looking for more information on how to properly use this app **Developer response:** Hi, khansen1589 please update your app and you should find a button in the upper left-hand corner that will take you to a page on how it works! Thanks, – Allen. ### 2/5 — No sound or vibration option *2020-11-16* Hello. I tried to contact for support, but I am blocked from doing so. This is what I am looking for, but I need a sound or vibration notification so I don’t have to look at my phone constantly while observing students. If this is not an option, I would like a refund. If it is an option, please tell me how to get it to do that. Thanks **Developer response:** **UPDATED RESPONSE** Hi, Jen, we have a new version coming out soon that plays a sound after every interval and includes a new background color change when tracking peers. Thanks again for your feedback! Hope you like the new version. – Allen **ORIGINAL RESPONSE** Hi, Jen, thanks for installing and thanks for the feedback! By default, a small vibration and knock sound plays when the interval switches from client to peer, and from peer to client (every 5th interval). The sound switch next to your volume buttons must not show red. If your phone is in silent mode, it will not play a sound.  We will work on adding a notification option to make it even more prominent. I hope that answers your concerns. Please let us know how to make it right. – Allen ### 4/5 — Question *2024-01-09* Good app! But how do you change the intervals to be one peer to one client observation? ### 4/5 — Good App, but a helpful suggestion *2023-01-07* I love the simple interface and that I can easily do MTS and partial interval recording. However, when the PDFs are generated, the font on the variable labels on the graphs sometimes gets washed out because it’s white letters on a white background. Is there any way to change this to black lettering? Thanks! ### 4/5 — Wish it let you choose multiple off task behaviors *2020-12-02* It would be way more helpful if it let you pick multiple off task behaviors in one interval such as when a student exhibits a passive and motor behavior. This app only lets you choose one which doesn’t help when you need to know the other behaviors in that interval and observation overall. **Developer response:** **UPDATED RESPONSE** The latest version now supports tracking multiple off task behaviors in a single interval. Please let us know what you think. Thanks again, Aubrey!. **ORIGINAL RESPONSE** Hi, Aubrey! Thanks for the feedback and installing Behavior Observation: BOSS. We will work on tracking multiple off-task behaviors in a single interval into the next app version. We appreciate your input! Thanks, Aubrey. – Allen. ### 5/5 — Helpful *2024-11-21* Use it for all my evaluations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*