# belairdirect digital insurance — user reviews > 767 indexed App Store user reviews of belairdirect digital insurance by belairdirect, rated 4.60/5 from 907 ratings. - Source: https://appshunter.io/ios/app/belairdirect-digital-insurance/id1251041999/reviews - App overview in markdown: https://appshunter.io/ios/app/belairdirect-digital-insurance/id1251041999.md - Rating breakdown: 5★ 744 · 4★ 81 · 3★ 21 · 2★ 6 · 1★ 55 ## What do users think of belairdirect digital insurance? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 🚀 Convenient access to insurance information - 💯 Great customer service - 🤝 Exceptional company to deal with **Cons** - 🐛 Inaccurate trip tracking - 🤖 Automerit system is flawed - 🔋 Battery draining app - 🤔 Confusing and limited functionality - 🔍 Difficult to make changes or access documents **Commonly reported bugs** - App constantly logs out users - Incorrect address information displayed - Inconsistent trip recording - Unable to access insurance documents **Most requested features** - Allow editing of trip details - Add option to switch between driver and passenger - Improve Automerit algorithm accuracy - Integrate home and auto insurance in one account ## Newest reviews (11 of 767) ### 2/5 — Not Reliable *2026-08-25, version 5.79.0* Several times I’ve gone to look a documents and keep getting the “oops something wen’t wrong” message. You can’t rely on it, if it’s not reliable. ### 2/5 — Incorrect information *2026-08-23, version 5.78.1* 2 stars I’m not driving lots of times and if I’m texting it shows that I’m driving and texting and that’s not true ### 5/5 — Bélair direct insurance *2026-08-23, version 5.78.1* One of the best insurance companies and highly knowledgeable and best customer care and caring staff ### 5/5 — The App is great! *2026-08-22, version 5.79.0* I love that my insurance documents are always just a click away on my phone. The app is easy to navigate, which is appreciated by this senior customer. I have had to make claims in the past and all personnel and staff were helpful and knowledgeable. I was very impressed and I know at least two of my friends are now directly because of how I was treated in making claims. ### 5/5 — Super *2026-08-22, version 5.79.0* The app is super handy way better than having to talk to somebody all the time ### 5/5 — Happy costumer *2026-08-22, version 5.79.0* Very user friendly, when I need to find something it’s not a hassle ### 4/5 — Customer service *2026-08-22, version 5.79.0* Excellent ### 2/5 — Awful, don’t think it’s accurate *2026-08-22, version 5.78.1* Tracks every vehicle I’m in which completely skews the score if you aren’t absolutely anal about deleting trips where you don’t drive. ### 5/5 — Service client *2026-08-21, version 5.79.0* Super service ### 5/5 — Complaint *2026-08-21, version 5.79.0* What about all the older people who are use to getting pink slips in the mail and don’t use phones except as a phone? ### 5/5 — Good insurance *2026-08-21, version 5.79.0* Good insurance ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t ever use *2026-08-25, version 5.79.0* Every time I try to go do anything on my account the app and the website are both down. ### 1/5 — Not available *2026-08-24, version 5.79.0* All information is always not available very poorly designed ### 1/5 — Way too many notifications. Almost daily now! :( *2026-08-23, version 5.79.0* Cant find where to turn off notifications like on lock screen. For example I am NOT interested in hearing about offers or prizes. So intrusive and annoying! ### 1/5 — Inaccurate/Inconvenient *2026-08-22, version 5.79.0* 1 star because this app is very inaccurate when it comes to tracking your status! very inconvenient that you have to always correct the status wether you the driver, passenger and or in a public transportation. There should be an option to choose your correct status before even the vehicle you are on moves ### 1/5 — Update required *2026-08-22, version 5.79.0* I can no longer use the app as it now requires an update to my ios they my phone cannot handle. Why? ### 1/5 — Absolutely TERRIBLE!!! It’s not accurate at all! *2026-08-21, version 5.78.1* Absolutely TERRIBLE!!! It’s not accurate at all! ### 1/5 — Customer service *2026-08-21, version 5.79.0* Extremly poor ### 1/5 — Waste of time *2026-08-21, version 5.79.0* Unable to do anything ### 1/5 — Scammers *2026-08-20, version 5.79.0* Every year they increase the price of my insurance, I had no choice to go back to Bélair because they bought Johnson . Insurances are supposed to be competitive and go down in price the longer you have it as loyalty. Yet here I am paying almost $100 a month from what I had. And that’s with a $1000 deductible. Complete scammers. Why is it going up? “Oh vehicles like yours in another state keep getting stolen so we raised the price.” ### 1/5 — Greedy insurance company *2026-08-20, version 5.79.0* Since they took over Johnson their customer service degraded and price soared. Increased my premium on both Auto and home by 25%and 30% in two consecutive years without any reason. Kissed the goodbye after 10+ years business with them. ## Most praised reviews (10 highest-rated) ### 5/5 — Great company *2026-08-25, version 5.78.1* Always reliable ### 5/5 — Easy use, means I use my Belair App *2026-08-25, version 5.79.0* I like using the Belair App. I can get matters taken care of, in a simple efficient way. ### 5/5 — Incroyable *2026-08-25, version 5.79.0* Jamais de problème ils répondent toujours bien à mes questions ### 5/5 — Yesssss *2026-08-25, version 5.79.0* Best ever ### 5/5 — Car renewal *2026-08-24, version 5.79.0* Thank you Ribot for the good deal ### 5/5 — Great pricing and good customer service *2026-08-24, version 5.79.0* One of the best and most reliable insurance company I have ever worked with. Their customer service is excellent, they answer any questions or concerns fast. They offer variety of services that best meet your needs and can work with you to ensure you have all the right information. I have recommended their services to many of my friends and family and will continue to due so. Save your money and time with belairdirect. ### 5/5 — RMC *2026-08-23, version 5.78.1* 09 ### 5/5 — Insurance companies *2026-08-23, version 5.78.1* This is hands-down the best assurance company I’ve ever had. It’s awesome. ### 5/5 — Michelle *2026-08-23, version 5.79.0* The app is very user friendly, especially being able to make payments. ### 5/5 — Good company *2026-08-23, version 5.79.0* They offer good prices and services. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*