# Bell MTS MyAccount — user reviews > 99 indexed App Store user reviews of Bell MTS MyAccount by MTS Inc, rated 2.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/bell-mts-myaccount/id935336891/reviews - App overview in markdown: https://appshunter.io/ios/app/bell-mts-myaccount/id935336891.md ## Newest reviews (20 of 99) ### 1/5 — Unusable *2026-03-25, version 1.9.9* If I could give this 0 stars I would. Nothing loads on this app, I can't view/pay my bills through it, I cant view my account or anything for that matter. I don't think anyone is monitoring this app, there's no updates, no bug fixed, nothing. Thank you Bell MTS, not only do you price gouge all of your customers for subpar internet, you can't even make a working app. ### 1/5 — Feels like the app is stuck in the past *2026-03-24, version 1.9.9* 1. Unreliable login and authentication • Users often report login failures or frequent need to re-enter passwords. • Biometric login (fingerprint/Face ID) sometimes fails randomly, even on supported devices. 2. Poor UI/UX design • Navigation can feel clunky and unintuitive. • Important info (like usage stats, data limits, or billing) is often buried under menus, requiring multiple taps. • Some features are inconsistent across iOS vs Android. 3. Slow or buggy performance • The app can lag, crash, or freeze during heavy use. • Pages (e.g., account summary, bill payment) sometimes take 10–15 seconds to load. ### 1/5 — Garbage *2026-03-20, version 1.9.9* HOT garbage. Typical Bell. ### 1/5 — Doesn’t even work *2026-03-13, version 1.9.9* The bill payments screen never loads anymore and nothing else works. Useless ### 1/5 — Doesn’t even work *2026-03-03, version 1.9.9* Constantly just loads and can never view anything.. garbage ### 1/5 — Awful. No point in having *2026-02-08, version 1.9.9* Can’t load anything. Not worth using at all. Wish I could give a zero rating ### 1/5 — Horrible App *2026-01-15, version 1.9.9* This app rarely loads once logged in to. There is no convenient way to pay your bills. I have opened this multiple times only to close out of it after 2 mins of nothing loading. Brutal. ### 1/5 — Useless *2026-01-08, version 1.9.9* BellMts has the capacity to provide users with a functional app. This is garbage. ### 1/5 — should actually be negative stars *2026-01-08, version 1.9.9* 100% useless app. no app support whatsoever and is unable to perform the most basic function one would expect, wont even load properly. ### 1/5 — Useless *2026-01-02, version 1.9.9* The app does not open. It tells me to make sure I am using the updated version. I have a brand new iPhone 16 with current updates, and no apps need updating. I have no way of seeing a detailed bill. ### 1/5 — Doesn’t work. *2026-01-02, version 1.9.9* This reflects the quality of their business. I only pay for $40 internet from them, and almost more of a pain to pay for my bills than it’s worth. I’m just going to cancel my services if they can’t fix the most basic of things!!!!!! ### 1/5 — Not loading *2025-12-29, version 1.9.9* Not Loading ### 1/5 — Not working *2025-12-20, version 1.9.9* App is not working just keep on loading. Garbage app never works to login. ### 1/5 — Absolutely useless *2025-12-18, version 1.9.9* Whoever they paid to develop this pulled a fast one. Absolutely useless app. ### 1/5 — Horrible *2025-12-15, version 1.9.9* Bell must be using the most useless offshore IT, just like a lot of other companies, because they are cheap. Terrible service level. ### 1/5 — Unusable *2025-12-05, version 1.9.9* Since the last update, it takes several minutes to load. When I finally got to the billing and payment section, there was nowhere to enter credit card information. Really awful and can’t use it. You can still use the website to pay luckily as the app is pointless. ### 1/5 — Never works! *2025-12-04, version 1.9.9* I JUST WANNA PAY MY BILL AND VIEW IT! Fix your app. Always locks me out even though I’m putting the right password in. Never loads my bill or any other info. But then if I decide not to pay…you’d track me down. Maybe make it easier to use the damn app to pay!!!! There’s people out there who don’t wanna pay and for the people who do, we can even use the app properly. Pathetic. It’s even harder to get ahold of someone from bell to talk, let alone one who can actually help with the problem. ### 1/5 — Apps Not Workin *2025-11-25, version 1.9.9* Not working! ### 1/5 — Not impressed *2025-11-25, version 1.9.9* This app does not load my bills/services. I just want to pay my bills man. It’s fairly clunky and not easy to use. ### 1/5 — useless app *2025-11-23, version 1.9.9* not working most of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — No good *2026-06-30, version 1.9.9.2* Please fix this app it is no good ### 1/5 — Awful *2026-06-30, version 1.9.9.2* The app never loads properly, and when it does- viewing my bill PDF involves multi-step authentication. Totally unnecessary. ### 1/5 — App doesn’t work *2026-06-23, version 1.9.9.2* Just use the website. Nothing ever loads on the app ### 1/5 — Useless *2026-06-12, version 1.9.9.2* This app is useless, it never loads properly I may as well just log in online ### 1/5 — Useless ap *2026-06-06, version 1.9.9.2* Not user friendly ### 1/5 — Useless *2026-05-28, version 1.9.9.2* The App never seems to load properly, all I ever get is a spinning wheel and no account info ever loads. The App is basically useless to me. I end up just logging in through the web browser. ### 1/5 — Stuck on login *2026-05-22, version 1.9.9.1* Getting the wheel of death on login. Please fix this dev ### 1/5 — Terrible service *2026-05-06, version 1.9.9.1* We switched to bell on our tv and internet and also 4 cell phones. It's been the worst experience we have ever had. My bill is over charged EVERY month. The internet is terrible. I call bell and they can never find my account. I spend 2 hrs a month on the phone until things are correct. Avoid bell at all costs ### 1/5 — Incredibly horrible app. *2026-05-04, version 1.9.9.1* One of the most useless pieces of data taking up space on my phone. Also the internet keeps going out in the evenings and no way to get support. Shaw used to before it was Rogers. ### 1/5 — Bill not loading *2026-04-26, version 1.9.9.1* This app is terrible. Does not work anymore. Can’t load anything on the app at all. It’s 0 start not even 1 star. ## Most praised reviews (3 highest-rated) ### 5/5 — It’s not the best app but gets the job done *2024-10-28, version 1.9.6* writing this review before my billing period starts. user interface is simple enough, login is quick and seamless, I’m already automatically logged in. I wish this app had a smoother interface like the bell mobility app. besides this the app isn’t that bad ### 3/5 — Not that convenient *2024-04-17, version 1.9.5* Paying my bill on here requires a manual entry of my credit card. Using PC is easier because of saved credit cards and a full keyboard. ### 2/5 — Does not work with iOS autofill password *2024-12-29, version 1.9.6* App needs to be updated to work with 2step verification autofill password. Stick to logging in on website until App login can be fixed. Disappointing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*