# Belmond — user reviews > 15 indexed App Store user reviews of Belmond by BELMOND MANAGEMENT LIMITED, rated 4.88/5 from 1,074 ratings. - Source: https://appshunter.io/ios/app/belmond/id1521833472/reviews - App overview in markdown: https://appshunter.io/ios/app/belmond/id1521833472.md - Rating breakdown: 5★ 1,006 · 4★ 44 · 3★ 6 · 2★ 5 · 1★ 14 ## What do users think of Belmond? Overall sentiment: positive **Pros** - 👍 Excellent hospitality and service - 🌟 Luxurious and high-quality accommodations - 🌍 Wonderful travel experiences and destinations - 💻 User-friendly app and website **Cons** - 🕰️ Slow service and long wait times - 🏢 Disappointing room quality and amenities - 🔍 Limited account and trip tracking features **Commonly reported bugs** - App not rotating properly on iPad devices **Most requested features** - More account and trip tracking options on the website - Improved app compatibility and functionality on tablets ## Most critical reviews (10 lowest-rated) ### 1/5 — Sitting room *2024-02-19, version 1.0.17* Service was excellent until we went for a drink in the sitting room. Wait fifteen minutes to order a drink. Then went up to the bar and ordered. Server stated they would bring the drinks out. It’s been 10 minutes and still waiting for the drinks! ### 1/5 — Hospitality *2021-05-08, version 1.0.11* Belmont has replaced personal service with an app. ### 3/5 — Sub- par room *2021-04-26, version 1.0.11* The standard king room on the 7th floor club area is a let down given the premium pricing. It barely compares with a standard normal king room at a normal hotel and the added club privileges do not add up to the difference. Bathroom is small and doesn’t compare with my # 2 bath I have at home. Our view of an empty parking garage is less than appealing. Would not book this again. Lesson learned and not a great start to our 1st visit to Charleston. ### 4/5 — Belmond Website *2024-10-06, version 1.0.17* It could be more user friendly. I would like to see more account and trip tracking on the website. ### 4/5 — El flaco *2024-05-29, version 1.0.17* Si ### 4/5 — Review of stay at El Encanto. *2021-09-18, version 1.0.11* I loved the grounds and the staff was wonderful…everyone was respectful and friendly. My only complaint is the room. We were told that our room was one step from a suite. Naturally, we expected something absolutely beautiful. We’ve traveled the world, and NEVER have we paid so much for a room, that wasn’t much different from a”nice” room. Thank goodness the grounds and staff were so good. ### 5/5 — Glorious Reids *2024-01-24, version 1.0.17* This is a five-star hotel with five star hospitality I could find no fault with the service, rooms and general friendliness. From the moment of arrival until departure the staff go out of their way to make you feel special. A wonderful holiday Caroline and David ### 5/5 — Timeless Experiences *2023-11-15, version 1.0.17* From the ever-so famous Orient Express to the British Pullman, this app has all you need to live it large. ### 5/5 — Exceeds Expectations *2023-05-01, version 1.0.16* I heard this was a high class resort, and I found everything about it lived up to its reputation. Large well appointed villas, with everything laid out perfectly. Super friendly staff, great food, and a spectacular setting. Water, trees, landscaping, modern facilities and excellent service from everyone. Room service was well done and arrived aexactly at the requested time. No 1/2 hour window. I had a very good massage, but the spa facilities are limited. Other than that, all else is great as is. I hope to return in the future. ### 5/5 — Wonderful Hotel *2023-04-02, version 1.0.15* We have just finished our 3 night stay at this incredible hotel. From our arrival at the airport to departure, everything was first class. The staff were amazing across the hotel. The team in the bar were top class. We have stayed in many luxury across the world the Ciprani ranks at the very top. We look forward to our next visit so one of the Belmond hotels. ## Most praised reviews (5 highest-rated) ### 5/5 — What a jewel! *2021-07-01, version 1.0.11* I am so pleased at my stay here. Everything was perfect. Many thanks to Valet staff for giving me wonderful things to and see. Also the spa staff is very wonderful to talk to. Many thanks ### 5/5 — Sierra Nevada *2021-02-23, version 1.0.9* I spent 3 amazing nights at The Sierra Nevada Parque(San Miguel)! If I could rate it more than 5 stars, I would! The service was flawless, rooms were spacious and well appointed and the entire staff went above and beyond to make our stay perfect! Way to go Belmond Hotels! I will be back!! ### 5/5 — USER INTUITIVE! *2021-02-19, version 1.0.9* An amazing application which is super user intuitive and gets the job done every single time! A must have if you're traveling within the Belmond Collection! ### 5/5 — App not up to date for I pads, can only be viewed vertical and not horizontal on the I pad. *2020-11-12, version 1.0.7* App is not friendly with I pad use and will not rotate into the horizontal view when it opens so the I pad must be used in the vertical mode, so a key board cannot be use. Very old fashion and out of date. ### 5/5 — Love to travel! *2020-07-21, version 1.0.1* Incredible company with world class locations! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*