# Belong — Belong broadband and mobile

> Low-cost Australian mobile and internet plans with reliable network and security. (iPhone/iPad app by Telstra Corporation Ltd.)

- Source: https://appshunter.io/ios/app/belong/id929905619 (this page in markdown: same URL + `.md`)
- Developer: [Telstra Corporation Ltd](https://appshunter.io/developer/315429741)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 16.4 · 31 MB
- Languages: American English
- Released: 2014-11-21
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/belong/id929905619/reviews.md

## What is Belong?

Belong

Low-cost mobile and internet plans backed by Telstra.

- Nice prices
  Simple plans and features mean low costs for you.

- Trusted Australian network
  Get mobile coverage to 98.8% of the population and connection you can rely on.

- Easy peasy
  Self-manage online – or reach out via phone, chat or email.

- Awesome security, less phishing
  On a network that blocks loads of cyber threats.

## Key features

- Low-cost plans
- Trusted Australian network
- Self-management online
- Phone, chat, email support
- Cyber threat blocking

## What do users think of Belong?

Overall sentiment: mixed

**Pros**

- 👍 Simple and easy to use
- 💰 Great value and affordable pricing
- 📶 Reliable service and good coverage (on Telstra network)
- 🔄 Data rollover and sharing features
- ✅ Seamless setup and migration
- 📱 Good mobile service experience
- 💡 Eco-friendly approach

**Cons**

- 🐌 Slow app performance and loading times
- 🐛 App glitches and crashes
- ❌ Difficult or frustrating login process
- 📉 Inconsistent internet speed, especially at peak times
- 🗣️ Poor customer service and communication issues
- 🌐 App is a web wrapper, not a native app
- 💳 Payment and billing issues
- 🚫 Lack of features or missing functionality
- 🤔 Inconsistent network performance in certain areas

**Commonly reported bugs**

- App doesn't load or shows blank screen
- Login process fails or loops
- Cannot download invoices from the app
- App crashes frequently
- QR code scanner not working
- SMS verification code issues
- Passcode setup issues
- App requires frequent updates and re-logins
- MMS messaging broken
- Send button in chat does nothing
- App logs out after closing
- App freezes on the same screen
- App not working on 5G mobile data
- App redirects to browser for login
- Face and finger recognition not recognized
- Page not found error on login
- Error message: 'null is not an object'
- App not working when receiving info from server
- Dashboard not displaying after login
- SIM card reported as void
- Internet connection drops during the day
- App is a web wrapper, not a native app

**Most requested features**

- Major app redesign needed
- App features should be native, not webpages
- More data top-up options
- iPad version of the app
- Option to turn off auto-recharge
- Add widgets to the Home Screen
- More payment options (e.g., BPAY, weekly/fortnightly)
- Native Face ID/Fingerprint login
- Ability to manage multiple phone numbers in one account
- Improve app responsiveness and speed
- Fix MMS messaging

## Recent user reviews (10 of 127)

All indexed reviews: https://appshunter.io/ios/app/belong/id929905619/reviews.md

### 1/5 — Service

*2026-05-13*

Poor customer service. Was made to download this app to change mobile number ownership. Customer rep told me to change the phone number. Took 20 minutes of him complaining for it not being able to be completed on the app. Poor service more education is needed. When i said i would need a supervisor he magically was competent.

**Developer response:** Hi there, we’re sorry to hear about your experience and understand how frustrating that would have been. It’s disappointing to hear that you felt unsupported during the interaction. This is not the level of service we aim to provide, and your comments around communication and support will be passed on to the appropriate team. If you need assistance, please get in touch with us at complaints@belong.com.au, and our team will be in touch with you shortly. -Sweeney

### 1/5 — Slow

*2026-05-03*

It's pathetic just a slow version of Telstra the price difference isn't worth the frustration caused by slow internet connection just go get Telstra instead and avoid a headache.

**Developer response:** Hi there, we’re sorry to hear you’ve had a frustrating experience with the service. We understand how important a reliable connection is. Performance can vary depending on location and network conditions, but we’d like the opportunity to look into this further and see if there’s anything we can do to improve your experience. Please get in touch with us on 1300 235 664 (8am-8pm AEST) and we’ll go from there. -Sweeney

### 2/5 — Redesign

*2026-04-07*

This app needs a major redesign, it’s lacking features and the app features aren’t even native to the app it’s using webpages in the app.

**Developer response:** Hi there, thanks for the feedback. We’re sorry to hear the app experience isn’t meeting expectations. We appreciate you sharing this and will pass it on to our team. - Sweeney

### 4/5 — Missing mobile towers

*2026-01-04*

Love the service and very happy the prices haven’t changed for a while, but I’ve moved and the Telstra tower near me isn’t compatible with my belong sim, leaving me in a pretty big dead spot. Very sad but understand I’m probably the only person using belong on that tower (booligal tower)

**Developer response:** Hi there, thanks for sharing this with us. We’re glad to hear you’ve been happy with the service and pricing. We understand it’s disappointing to experience limited coverage. We're keen to follow up and see if there is anything we can do to turn the things around. Please call us on 1300 235 664 (8am-8pm AEDT). - Sweeney

### 1/5 — Patchy mobile coverage inner city

*2025-12-29*

I switched from Telstra to Belong to save money bc it’s the same network. While that may be true the experience was completely different. I couldn’t access apps in bondi junction, maps dropped out in Earlwood. Total shambles. I switched back 2 weeks later. Don’t recommend

**Developer response:** Hi there, it’s disappointing to hear your experience didn’t meet expectations. We appreciate you sharing this feedback. If you need any assistance, you can reach out to us 1300 235 664 (8am-8pm AEDT) and our team can assist you. - Sweeney

### 1/5 — The internet speed has been extremely slow

*2025-12-15*

The internet speed has been extremely slow at night for the past few weeks, almost impossible to connect, so I've decided to quit.

**Developer response:** Hi there, we’re sorry to see that you are dealing with slow speeds. We know it's not ideal and we're keen to follow up and provide the assistance you need. Please call us on 1300 235 664 (8am-8pm AEDT) and we’ll go from there. - Sweeney

### 4/5 — Good

*2025-12-12*

Every thing is good but 
It is hard to end chat or close it just is stuck good but not the best.

**Developer response:** Hi there, thanks for the feedback. We’re glad to hear everything’s working well, and we appreciate you letting us know about the chat closing issue, we’ll pass this on to the team. -Sweeney

### 4/5 — Top up data limit

*2025-12-03, version 4.13.0*

“Belong’s pricing is great and the connection is generally reliable, but the 5 GB top-up limit can be frustrating if you use a lot of data.” Wish they have more options but overall it’s a very good provider

### 5/5 — Everything just works

*2025-10-01, version 4.13.0*

Nothing fancy. Everything just works. Love how easy Belong makes it to manage my multiple Mobile and NBN services.

### 1/5 — horrible and slow

*2025-09-29*

slow service, just horrible horrible. I think they’re deleting bad reviews

**Developer response:** Hi there, we're really sorry to hear you're experiencing slow service, we know connection issues aren't ideal. We're keen to take a look at your connection and see if there's anything we can do to turn things around. Please give us a call on 1300 235 664 (8am-8pm AEST) and we'll take it from there -Leah

## Frequently asked questions about Belong

### What does the Belong app do?

The Belong app provides access to low-cost mobile and internet plans. It allows users to manage their accounts, check network coverage, and access customer support. The service is backed by Telstra's network.

### What are the key features of Belong plans?

Key features include nice prices with simple plans, trusted Australian network coverage reaching 98.8% of the population, and easy self-management online. The network also offers awesome security with phishing protection.

### How much do Belong plans cost?

Belong offers low-cost mobile and internet plans. The pricing is described as 'nice prices' due to simple plans and features, making them affordable for users. Specific plan costs can be found by managing your account online.

### Is Belong available in Australia?

Yes, Belong operates in Australia and utilizes a trusted Australian network that provides mobile coverage to 98.8% of the population. Their services are designed for Australian customers.

### How can I get support for Belong?

You can easily manage your Belong account online. If you need further assistance, support is available via phone, chat, or email. This multi-channel approach ensures you can reach them through your preferred method.

## Version history (last 5 releases)

### 4.17.0 — 2026-07-15

Regular maintenance and security updates

### 4.16.0 — 2026-06-11

Regular maintenance and security updates

### 4.15.0 — 2026-02-24

Regular maintenance and security updates

### 4.14.0 — 2025-12-10

Improvements to the profile page and regular maintenance

### 4.13.0 — 2025-09-16

Bug fixes and regular maintenance

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## More apps by Telstra Corporation Ltd

- [My Telstra](https://appshunter.io/ios/app/my-telstra/id543829966)
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- [InfraCo ISR](https://appshunter.io/ios/app/infraco-isr/id1669393244)

All apps by Telstra Corporation Ltd: https://appshunter.io/developer/315429741

## Related topics

[belong](https://appshunter.io/ios/topics/belong) · [belog](https://appshunter.io/ios/topics/belog)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*