# Belong — user reviews > 127 indexed App Store user reviews of Belong by Telstra Corporation Ltd. - Source: https://appshunter.io/ios/app/belong/id929905619/reviews - App overview in markdown: https://appshunter.io/ios/app/belong/id929905619.md ## What do users think of Belong? Overall sentiment: mixed **Pros** - 👍 Simple and easy to use - 💰 Great value and affordable pricing - 📶 Reliable service and good coverage (on Telstra network) - 🔄 Data rollover and sharing features - ✅ Seamless setup and migration - 📱 Good mobile service experience - 💡 Eco-friendly approach **Cons** - 🐌 Slow app performance and loading times - 🐛 App glitches and crashes - ❌ Difficult or frustrating login process - 📉 Inconsistent internet speed, especially at peak times - 🗣️ Poor customer service and communication issues - 🌐 App is a web wrapper, not a native app - 💳 Payment and billing issues - 🚫 Lack of features or missing functionality - 🤔 Inconsistent network performance in certain areas **Commonly reported bugs** - App doesn't load or shows blank screen - Login process fails or loops - Cannot download invoices from the app - App crashes frequently - QR code scanner not working - SMS verification code issues - Passcode setup issues - App requires frequent updates and re-logins - MMS messaging broken - Send button in chat does nothing - App logs out after closing - App freezes on the same screen - App not working on 5G mobile data - App redirects to browser for login - Face and finger recognition not recognized - Page not found error on login - Error message: 'null is not an object' - App not working when receiving info from server - Dashboard not displaying after login - SIM card reported as void - Internet connection drops during the day - App is a web wrapper, not a native app **Most requested features** - Major app redesign needed - App features should be native, not webpages - More data top-up options - iPad version of the app - Option to turn off auto-recharge - Add widgets to the Home Screen - More payment options (e.g., BPAY, weekly/fortnightly) - Native Face ID/Fingerprint login - Ability to manage multiple phone numbers in one account - Improve app responsiveness and speed - Fix MMS messaging ## Newest reviews (10 of 127) ### 2/5 — Redesign *2026-04-07* This app needs a major redesign, it’s lacking features and the app features aren’t even native to the app it’s using webpages in the app. **Developer response:** Hi there, thanks for the feedback. We’re sorry to hear the app experience isn’t meeting expectations. We appreciate you sharing this and will pass it on to our team. - Sweeney ### 4/5 — Missing mobile towers *2026-01-04* Love the service and very happy the prices haven’t changed for a while, but I’ve moved and the Telstra tower near me isn’t compatible with my belong sim, leaving me in a pretty big dead spot. Very sad but understand I’m probably the only person using belong on that tower (booligal tower) **Developer response:** Hi there, thanks for sharing this with us. We’re glad to hear you’ve been happy with the service and pricing. We understand it’s disappointing to experience limited coverage. We're keen to follow up and see if there is anything we can do to turn the things around. Please call us on 1300 235 664 (8am-8pm AEDT). - Sweeney ### 4/5 — Good *2025-12-12* Every thing is good but It is hard to end chat or close it just is stuck good but not the best. **Developer response:** Hi there, thanks for the feedback. We’re glad to hear everything’s working well, and we appreciate you letting us know about the chat closing issue, we’ll pass this on to the team. -Sweeney ### 4/5 — Top up data limit *2025-12-03, version 4.13.0* “Belong’s pricing is great and the connection is generally reliable, but the 5 GB top-up limit can be frustrating if you use a lot of data.” Wish they have more options but overall it’s a very good provider ### 5/5 — Amazingly simple! *2025-07-02, version 4.12.0* I just bought the 100GB mobile data plan for $45, which was a great deal! I set it up easily and quickly today. The app is very simple and straightforward, with just Service, Profile, and Support Chat. The internet is fast. Thank you, Belong, for your excellent service! ### 3/5 — Language barrier with telco *2025-03-22, version 4.11.0* Without prejudice: I phoned the Belong telco to ask one question. I could not understand what she was saying her accent was very strong in her own language. I had to say thank you and goodbye because I couldn’t understand what she said. ### 1/5 — The saddest app when it comes finding what you’re after *2025-03-16, version 4.11.0* My account got suspended and I’ve been trying to work out how to pay the bill manually and it keeps taking me back to updating payment method and even I try to follow the stupid designer’s brain but it just keeps looping. ### 1/5 — No connection during day, slow speed *2025-03-11, version 4.11.0* Belong staff have no idea why my connection drops out. Between 8-5pm. 8 months of being dismissed by the chat bot with “we have raised the issue with our team “. Then Belong cuts off the complaint process ! It appears Telstra is not supplying Beling with sufficient capacity for this area ### 5/5 — Love belong so much!!! *2025-03-09, version 4.11.0* You have been nothing but helpful, data swapping is so handy as the kids can be monitored! Can speak to someone within a minute!! Give u time after u run out of data or credit and multiple reminders!! All good n highly recommend from me ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Much better now *2025-03-06, version 4.11.0* I read the review from 6 years ago, thought Blimey!! My experience has been good. Mostly good reception, even on our rural land east of Midland . I’ve not needed to contact Belong in the 8 years I’ve had it. Id recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Service *2026-05-13* Poor customer service. Was made to download this app to change mobile number ownership. Customer rep told me to change the phone number. Took 20 minutes of him complaining for it not being able to be completed on the app. Poor service more education is needed. When i said i would need a supervisor he magically was competent. **Developer response:** Hi there, we’re sorry to hear about your experience and understand how frustrating that would have been. It’s disappointing to hear that you felt unsupported during the interaction. This is not the level of service we aim to provide, and your comments around communication and support will be passed on to the appropriate team. If you need assistance, please get in touch with us at complaints@belong.com.au, and our team will be in touch with you shortly. -Sweeney ### 1/5 — Slow *2026-05-03* It's pathetic just a slow version of Telstra the price difference isn't worth the frustration caused by slow internet connection just go get Telstra instead and avoid a headache. **Developer response:** Hi there, we’re sorry to hear you’ve had a frustrating experience with the service. We understand how important a reliable connection is. Performance can vary depending on location and network conditions, but we’d like the opportunity to look into this further and see if there’s anything we can do to improve your experience. Please get in touch with us on 1300 235 664 (8am-8pm AEST) and we’ll go from there. -Sweeney ### 1/5 — Patchy mobile coverage inner city *2025-12-29* I switched from Telstra to Belong to save money bc it’s the same network. While that may be true the experience was completely different. I couldn’t access apps in bondi junction, maps dropped out in Earlwood. Total shambles. I switched back 2 weeks later. Don’t recommend **Developer response:** Hi there, it’s disappointing to hear your experience didn’t meet expectations. We appreciate you sharing this feedback. If you need any assistance, you can reach out to us 1300 235 664 (8am-8pm AEDT) and our team can assist you. - Sweeney ### 1/5 — The internet speed has been extremely slow *2025-12-15* The internet speed has been extremely slow at night for the past few weeks, almost impossible to connect, so I've decided to quit. **Developer response:** Hi there, we’re sorry to see that you are dealing with slow speeds. We know it's not ideal and we're keen to follow up and provide the assistance you need. Please call us on 1300 235 664 (8am-8pm AEDT) and we’ll go from there. - Sweeney ### 1/5 — horrible and slow *2025-09-29* slow service, just horrible horrible. I think they’re deleting bad reviews **Developer response:** Hi there, we're really sorry to hear you're experiencing slow service, we know connection issues aren't ideal. We're keen to take a look at your connection and see if there's anything we can do to turn things around. Please give us a call on 1300 235 664 (8am-8pm AEST) and we'll take it from there -Leah ### 1/5 — Disappointed *2025-08-12, version 4.12.0* We have been using Belong for over four years. Internet reception is slowed down during midday and evening! 🔥🔥 I was $45 mobile plan plus $5 (calls and texts to 30 destinations), and with my partner's $19 mobile plan, we shared data. Do you know?! The basic mobile plan was $15 for 5GB/month. 🙄🙄 New plan and data - $21 Mobile Plan 7GB/month Current plan and data - $19 Mobile Plan 5GB/month. Seriously we don't need it! Bye 👋👋 ### 1/5 — Utter garbage *2025-07-24, version 4.12.0* Useless customer service that instead of just answering your queries force you to ‘confirm your account’ over and over. Their mobile service is also generally lousy and their international roaming is infinitely worse - it’s true that most telcos are dreadful but this organisation is even worse. ### 1/5 — Terrible experience *2025-07-09, version 4.12.0* Worst company to ever be with I pay $40 a month for my data to run slow called them 3 times to get it fixed each time I get the same old nonsense “just re start your phone there no problem on our end” I would not recommend this company to any one ### 1/5 — Keep raising fees *2025-07-06, version 4.12.0* Why they keep changing the fee of cheapest plan over and over? It used to be like 18 or 19 then 21, then 25 this time. So disappointing ### 1/5 — Bad *2025-03-21, version 4.11.0* Meant to cut off your internet few day before the due day ## Most praised reviews (10 highest-rated) ### 5/5 — Everything just works *2025-10-01, version 4.13.0* Nothing fancy. Everything just works. Love how easy Belong makes it to manage my multiple Mobile and NBN services. ### 5/5 — Simple to use and no bugs!! *2025-09-22* How good to have a simple mobile app - nothing fancy, has what I need when I need it. Even my mum can use it! **Developer response:** Thanks for sharing this with us Adelle, we love to hear it! -Leah ### 5/5 — Great App *2025-09-18* What a great easy to use app. Love the features available! **Developer response:** Cheers Bella, it's fantastic to hear you're loving our app and its features 💙 -Leah ### 5/5 — Love Belong! *2025-09-18, version 4.13.0* Love this app - just like Belong services, it’s very simple and easy to use! ### 5/5 — Easy peasy *2025-09-18* It’s a simple-to-use app that lets me check how much data I’ve got banked (woot!) and early share some with my friends who need a little bump. **Developer response:** Thanks for sending some stars our way! ⭐ we're stoked you're making the most of your data with our data banking and gifting features, cheers -Leah ### 5/5 — Belong *2025-09-18* Belong changed my life. They provide a great service and the app is very easy to use **Developer response:** It's fantastic to hear your kind words, it feels good to Belong 💙 -Leah ### 5/5 — Fantastic App *2025-09-17* Really easy to sign up to Belong, view my NBN & mobile-data plan, view and pay my invoices. Super responsive. **Developer response:** Thanks so much for sharing your feedback with us, we're thrilled it's been a breeze -Leah ### 5/5 — Great affordable service *2025-09-17* Belong offers a great service at a great price point. The app is simple and offers everything I need. **Developer response:** Thanks for sharing this with us, we're stoked to hear we're ticking all the boxes -Leah ### 5/5 — Reliable app and has improved *2025-07-23, version 4.12.0* Since I have been back with Belong I have noticed a huge improvement with the belong app. Service is great in the areas it covers on the Telstra wholesale network. ### 5/5 — Very good value and service *2025-07-03, version 4.12.0* Personally I found migrating my mobile number over was super easy and fast. Reception is great, I haven’t had any issues. We have done two personal mobiles and our work mobile and all run great. It’s been approx 5 months now. I recommend you give them a go! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*